Star Landscaping And Lawn Care Service

"I apologize for the service you received, but I believe you may have the wrong company. We have never serviced you as a client and we don't leave grass behind when we mow someone on a regular basis we either bag the grass and take it with us or blow away any excess that we miss. The only time we may have clumps in the grass is when grass hasn't been mowed for a long time and is too tall to bag or it's wet and doesn't bag well. Even then, we clean the clumps behind us as should anyone. Again, I apologize for the service you received from the company that you received it."

"We enjoyed working with [member name removed]. There were some scheduling issues and she was very patient with us. Glad you like the work and look forward to working with you in the future."

"We are starting the 2nd year with Mr. (member name removed) and although we always try to leave instructions on what we have done and the aftercare with whomever is home, we will work much harder this season to be clear and explanatory in the service we have provided and the care that is required when we are not there. We enjoy working with Mr. and Mrs. (member name removed) for a 2nd year."

"The [member name removed] have been great customers for a few years now. We enjoy working with them throughout the year."

"Thank you for the review [member name removed]. We service a rental house for this gentleman and he is always prompt and courteous."

"Their beds turned out beautiful. We continue to go by and check on things as we service a lawn within their neighborhood. They have continued to keep things looking great and we look forward to working with them in the future should they need it."

"This job consisted of removing a fence panel to have a cess to wheel barrow loose rocks from the front to the back yard. We cleaned out and leveled one side of the house and then added loose rock on top and around french drains. The rock was dropped and leveled by hand. On the opposite side of the house, stepping stones had been laid out for rocks to be added around them. We had to pick the stones back up and replace them, as to not damage them as we wheel barrowed the loose rocks around. The job was bid as a solid rate, not hourly. We did take a lunch break about halfway thru and then finished up . There were 3 people helping instead of just Jason and I, as we normal have. I'm glad you liked the work. Thanx"

"(removed member name) is a great customer who works odd hours sometimes and we try to work with her to accommodate her work schedule. Thanx for everything Karen."

"(Member name removed) is one of our customers that we have never actually met. Even when the rental was finally rented, he still had us maintain the lawn. Hate to see you go. You have been a great customer. Thanx for the review"

"The [member name removed] have a very large property and the grass grows extremely fast. We do our best to keep up with their quick growth and keep their property looking good. They communicate well with us and we appreciate their business."

"(Member name removed) wanted a raised bed that she could grow vegetables in, seperate from her existing flowerbed. She had found some in a magazine that she liked, but Jason and I were worried about the durability and longivity of these. Instead, Jason built a bed that was the same dimensions as what she was looking for, and we know it will last for time to come. Everything else was in pretty good shape in her beds and just needed a trim and clean up. It's easy to please someone that knows that they want and are so easy to work with. Thanx (Member name removed)"

"(member name removed) was looking to get his home on the market for sale and wanted the beds to look good for anyone that looked at the home. We cleaned out the beds of overgrown grass and weeds and put down a weedblock to prevent this in the future. We removed the existing stone border and placed the weed fabric underneath for added barrier against unwanted grass from the lawn. We also trimmed all of the bushes and shrubs. Each bed was topped with a shredded cedar mulch. We used existing flagstone pieces, found burried, to make a pathway from the sidewalk to the water spicket within one of the beds. Pictures are available on our facebook page."

"The Member's are great people. We enjoy working with them and keeping their lawn and landscape looking neat and tidy. We will begin service with them again this year and look forward to the upcoming season. Thanx for the A grade."

"The yard ended up being much more work than we anticipated. The beds were very overgrown and had not been tended to in quite some time. The member was new to the neighborhood and wanted a yard that she could enjoy. We tried to give her what she described she wanted. I'm glad everything turned out so well. It was definately a diamond in the rough."

"Thank you so much Member. We greatly appreciate your business and look forward to continued services."

"The member was fun to work with. She gave us the ability to have fun with her beds and be creative. She was having company at her home within a few weeks of us doing the beds and she wanted things to look nice. I took notes to try to capture everything that she mentioned and we went to work. I am so glad to hear that you have enjoyed everything sll summer. Everything looks great and it always will when the customer takes the time to take care of everything planted. We truly enjoyed making you happy. Keep up the good work."

"This one is tough for me. This member called complaining about another company and the fact that they wouldn't trim her bushes for her and she wanted someone new to trim, mow & edge.. I advised in the first call that we can look at the property and give her a bid, but if the bushes were too large, it isn't a good idea to trim them as much as she was describing, as it could kill them. We went out and looked at he property and gave her the cost to mow the front and back and advised again that we wouldn't be able to give a major trim to the bushes, as it would cause much harm or kill them. Told her what day we could visit should she accept the offer and she said she would look at other offers and get back with me. A few days later, 2 days prior to the visit date, she text and said she wanted us to mow. At this, we added her to our schedule for mowing. We come to the property, mowed, edged, and blew the grass. There was a small patch of grass under the trailer as we pulled away. There was a small patch of fescue grass on the west side of the residence that did not require a mow as fescue should be at a 5-7inch height and it was shorter than that. We weren't sure if this area belonged to the customer, but decided it didn't matter because the grass shouldn't be mowed any shorter. Within a few minutes of leaving the property I received a text from the customer with an unhappy and rude tone expressing that my crew hadn't trimmed her bushes. I responded trying explaining that the crew was myself and tried several times to apologize, explained the situation of time and scheduling for trimmning, explained we would give a small haircutt to the bushes next visit, and nothing worked. The customer was threatening and attempted to bully me into doing what she wanted with the bushes. I do not respond well to bullying or name calling and suggested that customers aren't always right and again apologized, again receiving negative and demeaning responses towards myself and my company. I tried killing the cusomter with kindness and this enraged her further. I decided that she found me with complaints about the previous company, much like her complaints about me and that sometimes, it doesn't matter how good the job is, the customer will never be happy. As I explained to Member, she is the first in 100 customers that has had a complaint like this, and the first to refuse to let me attempt to make it right. I think that 1 out of 100 is a pretty good record."