Merry Maids of Oklahoma City, OK

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I called first to find out what their approximate price would be for a monthly cleaning. I didn't want to waste their time or mine for them to come to give me an estimate if the approximate price was more than I was willing to spend. I was quote the price of usually between $100.00 and $150.00 depending on what I wanted done. Since I was wanting basic house cleaning,I figured there would be no problem in being in this range. When Candice came to look over our house, she told my husband the house looked great and didn't even look dirty but when she called me later with the price, it was $251.00. It was very clear I had asked for the price of monthy house cleaning and with just my husband and I living in the house, it only needs the regular dusting, cleaning bathrooms, kitchen, floors, etc. I do believe they are not creatable and appears they try to take advantage of older people.

In the first week of July, 2012, I dropped by this office of Merry Maids because it is close to my house. I wanted to obtain an estimate on their services and find out how they do business. When I walked in, the office was almost bare. I asked to speak with the manager, whom I was told was not there, and then I asked for a sales or marketing person. The woman I talked to said that was she. I had already done some homework and found some very negative reports on Angie's List about this location. However, sometimes just a handful of reports can be misleading if only aggravated people respond. I asked the sales person about the negative reports on Angie's List, and she did not know what Angie's List was. Her supervisor was not there, but no one else present in the office knew what Angie's List was, either. After explaining to her what Angie's List is, she told me that the reports must be about a different location on the south side of Oklahoma City that is a franchise Merry Maids, because the North May office is a corporate store and never has trouble with its customers. I explained the specific references to each Merry Maids location in Angie's List, but she continued to deny that any reports could have been made about the North May location. (I found that odd if she didn't even know what Angie's List was, she could be sure that no reports had been made.) I had to do all the asking of questions. The bottom line is that a sales person comes to your home, looks around, checks certain corresponding boxes on a form, and then based on the outcome, a price is assigned. I found the system very similar to that used by many auto mechanics. For example, if the manual says that changing a water pump should take 1.25 hours but the mechanic can do it in 1.0 hour, then the customer still pays for 1.25 hours. After I got the hang of why no one would give me any prices, I just about gave up. I was told that certain "packages" were a better deal than others, but of course those were the more expensive "packages. I was heavily discouraged from asking for X or Y to be done. To make matters more frustrating, Merry Maids had no literature that described what Package A included and cost, Package B, and so on. The next day, the sales woman I spoke to in the office came to my house to do an estimate. I showed her around the house and she marked her form. When we started talking, the conversation veered to her personal problems rather than the cost for Merry Maids to clean my home. After about half an hour, she said that she had another appointment for an estimate, had to go, and would email me the estimate later that afternoon or the next day. She had my correct email and phone number, but I never heard from her or anyone else at the North May Merry Maids. To say that I was irritated is an understatement. The management of this office on North May Avenue is virtually dreadful. I got no information when I physically went to the agency. I was given no literature about price, and even after a home visit was never told what ANY service from Merry Maids would cost. I was not particularly interested in the personal life of the sales person who came to my home, but I tried to be polite. When the religious talk began, being polite became harder. However, I was never rude to this woman, but just hoped to receive some information in the next day or so. The information never came. Something or someone is very confused at the North May office of Merry Maids (I'm trying to be judicious in my choice of words), but I would recommend to keep right on looking for another agency or small business to help with your housecleaning.

They are prompt and they do good work but they are very expensive. I would use them again if I had to.

I have been using them for 5 years. Sometimes they do better than other times. Overall, they are pretty good. There are at least two of the same people on the staff. We set up an initial meeting and we set a price for what we wanted done.

We were supposed to have a deep cleaning. We paid extra for it They were very friendly but the actual work that they did we thought was very lacking. It is not at all what I consider deep cleaning. It is more what I consider regular cleaning but we paid for the deep cleaning. They spent 6 hours there but it was not at all what I consider a deep cleaning.

Overall the experience was very disappointing. Thought since they were a large, well known company they would have systems in place to make customers happy. They definitely promised things they could not follow through on. Would never recommend them to anyone.

We wouldn’t recommend them to anyone. We spent about $150 on that service. We would tell others that were considering using them to lock all their stuff up before they let them into the house. Several expensive pairs of shoes of my wife’s went missing. They did clean fairly effectively when they cleaned and they were always here on time.

One of the cleaners had a good attitude, tried hard; the senior member of the team didn't seem to want to be cleaning houses and did minimal work. I've had one person come out for an hour ($50) who got more done, plus was friendly. Several items were broken, including an expensive glass sculpture a former staff member gave me. They tried hard to find something similar and the attempts were appreciated. However I wish they had just accepted my word that they couldn't find it on Ebay as it was unique sculpture. After weeks of time-consuming trial/error, I accepted a small amount just to get it over. I had another cleaning service (Clean Queen) come out who did a fabulous job. Wish I had looked at Angie's report earlier as it had gotten a D from someone, but it was in archives so I didn't see it. It is also worth noting that the senior member of the team said that some things couldn't be cleaned--like hard water build-up in the bathrooms, but this was readily done by other cleaner.

Merry Maids are very quick about contacting people back. They make up for bad work. They changed the workers to give us a better crew. They were very accommodating and never got defensive about mistakes. They did everything possible to make us happy so I might hire them again.