In the first week of July, 2012, I dropped by this office of Merry Maids because it is close to my house. I wanted to obtain an estimate on their services and find out how they do business. When I walked in, the office was almost bare. I asked to speak with the manager, whom I was told was not there, and then I asked for a sales or marketing person. The woman I talked to said that was she. I had already done some homework and found some very negative reports on Angie's List about this location. However, sometimes just a handful of reports can be misleading if only aggravated people respond. I asked the sales person about the negative reports on Angie's List, and she did not know what Angie's List was. Her supervisor was not there, but no one else present in the office knew what Angie's List was, either. After explaining to her what Angie's List is, she told me that the reports must be about a different location on the south side of Oklahoma City that is a franchise Merry Maids, because the North May office is a corporate store and never has trouble with its customers. I explained the specific references to each Merry Maids location in Angie's List, but she continued to deny that any reports could have been made about the North May location. (I found that odd if she didn't even know what Angie's List was, she could be sure that no reports had been made.) I had to do all the asking of questions. The bottom line is that a sales person comes to your home, looks around, checks certain corresponding boxes on a form, and then based on the outcome, a price is assigned. I found the system very similar to that used by many auto mechanics. For example, if the manual says that changing a water pump should take 1.25 hours but the mechanic can do it in 1.0 hour, then the customer still pays for 1.25 hours. After I got the hang of why no one would give me any prices, I just about gave up. I was told that certain "packages" were a better deal than others, but of course those were the more expensive "packages. I was heavily discouraged from asking for X or Y to be done. To make matters more frustrating, Merry Maids had no literature that described what Package A included and cost, Package B, and so on. The next day, the sales woman I spoke to in the office came to my house to do an estimate. I showed her around the house and she marked her form. When we started talking, the conversation veered to her personal problems rather than the cost for Merry Maids to clean my home. After about half an hour, she said that she had another appointment for an estimate, had to go, and would email me the estimate later that afternoon or the next day. She had my correct email and phone number, but I never heard from her or anyone else at the North May Merry Maids. To say that I was irritated is an understatement. The management of this office on North May Avenue is virtually dreadful. I got no information when I physically went to the agency. I was given no literature about price, and even after a home visit was never told what ANY service from Merry Maids would cost. I was not particularly interested in the personal life of the sales person who came to my home, but I tried to be polite. When the religious talk began, being polite became harder. However, I was never rude to this woman, but just hoped to receive some information in the next day or so. The information never came. Something or someone is very confused at the North May office of Merry Maids (I'm trying to be judicious in my choice of words), but I would recommend to keep right on looking for another agency or small business to help with your housecleaning.