Blackmon Mooring

Wow, what a terrible experience. The construction manager was very non-communicative and could not follow simple requests. When he was on site, very short with his time and would not converse to understand the issues faced by the property owner. The scope of work to be performed to put my property back to pre-loss condition was to be discussed with me prior to sending it to the insurance firm, so that we can come to a mutual agreement. Pretty fair ask I would think. However, the construction manager acted as if he works for the insurance firm and never sent me the agreed upon scope of work and rather sent it to the insurance company acting as if they were working on my behalf. Several items were missed that could have been taken into account, if the estimate was sent to me and we could address things together. I had concerns that the estimate would be written to please the insurance company by cutting corners and expressed that prior to them coming to the property. They assured that it would be reviewed with me prior to transmission. Lo and behold. they did exactly what I was worried about and acted as an arm of the insurance firm. Based on this experience, I would say, stay far away from this firm for any of your restoration and constructions needs. If you decide to go them, expect for them to be cutting corners to please your insurance firm instead of working in your interest.

They always do a great job and the rug dries very quickly. I'm just overall pleased with the floors and the rugs.

They did a great. I always have them come and they always do a great job. They are real flexible and if they have the time they will do it.

great

After selling me on their size and assets, I signed up with Blackmon Mooring to move my household items from my home to protect them from damage. My house was hit by a tornado and the ceilings were dropping in, covering everything with insulation, drywall, and fiberglass. They promised eight workers the first day -only three girls showed up. I later discovered they had re-routed several workers to my neighbor's home after signing them up....using me as a reference earlier that morning. It wasn't until after 4:00 pm that more people showed up. The one-day move turned into two long painful days (until 10:00pm each night). They did not give me an estimate, but kept telling me it was covered by my insurance. They called in a local dry cleaner to remove my clothes for cleaning without my consent. More on these guys later. After moving my household goods, they were supposed to return the third day to begin tearing out my drywall, insulation, etc. Nobody ever showed up. Friends, volunteers, and I began the demolition work. After a week, I called the GM -he was surprised that my "project Manager had never met me or seen my property. The project manager showed up the next day, begrudgingly, and said that he had been too busy with flooding issues in Norman. I told him "that's great! -but my emergency started 10 days ago!" I wasn't impressed. I could never get a straight answer from anyone in the company on the cost of their services. Moving my stuff, storing it, cleaning it, and moving it back. When I tried to access my stuff, It took 4 days to gain access. I showed up unannounced, and saw the "Climate Controlled" storage I was promised. It was just a hot warehouse. Their doors were all open, and nobody was in the warehouse where my items were located, stacked up on the warehouse floor. After seeing that most of the boxes were only 1/3 full, I knew they were getting paid by the space my stuff took up. I called them and told them I was coming to get my boxes the next day. They didn't want me to do so, but I told them that since they couldn't tell me the cost of their services, I was taking the poorly packed boxes to a storage unit. I did so the next day, and tried to take my furniture, but they wouldn't let me do so, until they got paid. "Paid what?" I asked. I had no bill? Then they told me the bill was over $8,000 for moving 1/3 of my home. Are you serious? How much to store it I asked. They stated $4 a day, per storage vault. Then I saw a "vault" -it was a wooden crate 4'x6'x8' tall. I would have needed 30 vaults the way they packed. It would have cost me or my insurance over $3500 a month to store it. Are you serious? For my furniture alone, they told me $395 per month. That is nearly $2,400 for 6 months, Many of my boxes I discovered had been packed wet, and never dried out. I had mold growing on my shoes, etc. Where was the "we will clean and save your items?" I talked my insurance into cutting a check and I moved my furniture to storage, as well. $160 per month versus $3,600. These restoration companies are scamming the insurance companies. Nobody ever tells you a dollar figure until well into the experience. Then they say "we don't usually release customer's household goods until we get paid." This was the Project Manager's response to me when I asked to come get my stuff and move it. I recommend having a small moving company move your stuff, or better yet, friends & family, and don't let "the cleaners" take your clothes. They will charge your insurance more than the clothes are often worth. Don't sign any contracts!! There may be good companies out there to help you....but I haven't found them yet.

When the team arrived they were very professional and explained everything that they were going to do. They immediately began work cleaning the floor in the hallway. About 30 minutes later, I noticed that they had been out of the house for about 15 minutes so I went out to the truck to find the team. They told me that they were on the phone with tech support. After about 20 more minutes they came in and said they had to reschedule for 8:00 AM tomorrow because the pump blew out. I told them that was fine, these things happen. All of my furniture had been moved into my kitchen to clear out the other 3 rooms they were to clean. The next day, around 9:00 AM, I called the main appointment line and asked them to find out where the truck was, that was supposed to be here at 8:00 AM. The guys on the truck called me back at 9:15 AM and told me that they weren't going to be able to come today because that truck was "broken" too. They told me to call "chris". I called the main line and asked for Chris to call me. Around 10:00 AM, another man called who was exceptionally rude and openly belligerent. I had to tell him that I was starting a recording of the phone call so he would calm down enough to be able to speak to him. I asked him to give me a time that the team would be here to do the work and to pick up equipment that they had left behind. The original team called me told me they would be at my house at 10:50 AM. After I looked at the equipment (the cleaning wand) they left behind, I was thoroughly disgusted by what I saw. The equipment had not been cleaned before they were going to use it in my house! There was scum, matted hair, and pieces of who knows what attached to the cleaning surface. I actually took pictures of it, because I just couldn't believe a company would do that. As I write this review, the team still hasn't shown up. I really don't care, I'm not going to use them anyway. My advice: Stay far away from this company.

Blackmon Mooring OKC Review: I would never recommend using this company. The problems, excuses, poor work and delays were endless. What was originally quoted at a month is now going on four months. If I had to describe this company in two words: Unprofessional/Incompetent. I had a flood in my condo complex and needed to have the hardwood floors and kitchen cabinets replaced. There were endless delays. They ordered my cabinets which took a few weeks. These cabinets sat in my garage for over a month. When they went to install them they told me that they didn't fit. I was told it wasn't their job to check that the cabinets were cut correctly and they blamed everything on their supplier. If it isn't their job to make sure that the equipment they have and are installing is right then whose job is it? Im not sure what they think I am paying them for. So still waiting in the third month for those to be done. I was being compensated by my insurance company for living in a home with all the construction (at a discounted rate from what it would cost me to live in a hotel). The insurance company would only agree to pay through the estimated completion time set by Blackmon Mooring which was grossly inaccurate. After endless fighting with the insurance company, BM finally agreed to pay what I lost from their mistake. They laid down the floors, however they did this with rocks under them and there were bumps in the floor so that needed to be redone as well. They installed a temp sink for me as I had to live in the place with construction going on. However they didn't install the hose at the bottom of the sink, so that when I ran water it was dumped on the floor. I was told not to use that side of the sink so that wouldn't happen. They broke my dishwasher which wasn't broken in the first place. They agreed to replace it as they broke it, however tried to scam me by offering a cheap replacement. I informed them that I was firing them and they agreed to replace with the model that I had before. When installing a new one, the alignment on the cabinets was off by a very large amount and in the direct center of the kitchen. I asked them if they bothered to look at their work and I was informed that they did not but planned to look at it another day. I had to ask them when doing work to please look at what they are doing. After this I was told they would come by and look at it. They never came. No show, no calls to the job. I informed them that it is certainly hard to meet deadlines when you don't show up for work. At this point work is still not done. I do however have promises that they will look at the work they have done this week and more make believe dates on when the work will be done. Do not recommend unless you don't happen to mind living in a construction zone for the rest of your life. I wrote the above this week. My place was supposed to be done tomorrow and I showed them this review, so in fairness they could object to any parts of it. They asked only that I hold off until the job was completed. Just now they emailed me and told me there was going to be another delay and I fired them. Looking for a new contractor now. Hands down the most incompetent/unprofessional/dishonest company I have ever dealt with.

This was an issue from the start. Their website has no prices so when we scheduled my daughter was told that extra vents are $20 and turns out they are $25. The original appointment was for Saturday 7/26 between 12-6. She received a call saying that they were backed up so it would be about 3pm for them to come out. They finally came out and then the equipment messed up. They scheduled for Monday Morning and promised a discount. She received a Voicemail on Monday around 12 asking for her to call the technician and he would be there around 3pm. When she called him back he answered the phone and quot;Yeahand quot;. She then told him she was returning his call and his response was and quot;Uh-huh.and quot; She had to ask if she had the Blackmon Mooring Company and he said and quot;Yeah, I called.and quot; Nothing further so here she is at work playing cat and mouse trying to return this man's call. She said someone will be at the house when they get there. The called again about 3pm stating they were on their way from their last job and would be there in about 30 minutes. The did not show up until close to 5pm. Then the guy called again to tell her that he would add in a unit servicing (but charge for it) and add in the discount. She declined and asked them to perform a different service since she was having the A/C unit cleaned and tuned up the next day. He tried to talk her and her husband into completing the service he was charging them for (which was not even requested originally). So instead of just completing the services requested and giving a discount they were trying to add in a service then give a discount. She finally had them complete a different service (dryer vent cleaning) but was still unhappy with the pushy tactics, the unprofessionalism on the phone, and the lack of punctuality of the people.

I have white carpet, looks good when it was brand new. My carpet had several stains on it along with everyday wear. I was going to replace the carpet but decided to have it cleaned and then decide whether to replace it or not. They did a great job cleaning my carpet and were very professional. I highly recommend them. Call them, you will not be disappointed. My carpet looks great !

Fire in garage on March 1st, 2014. They responded the very day of the fire and got a subcontractor out to put plywood up where door had burned and secure the site. Said they would get construction project manger to call me and set appointment to evaluate the damage. Told me to go ahead and get the insurance adjuster out to assess the damage. After a missed or late appointment, finally got with project manger to evaluate all that the adjuster and I had discussed. He agreed they could do that work, and immediately let me know that he was only the construction and I would still need to get cleanup project manager to arrange the ozone and cleanup. That took several more days. The construction project manager sent the actual construction manager (now three managers to deal with). He set time to bring the subcontractor supervisor to look at the damages. This is where he thought they could repair some things that insurance said needed replacing. The patch job is not satisfactory, but after making his attempts to repair and using all the money the adjuster had provided for replacement, he said he will need lots more money to do the replacement. It was not my fault he tried to repair the door, but he said he will still need more money. The actual repair work inside the garage was satisfactory, but the delays, dishonesty and charging for things not done make me not ever trust Blackmon-Mooring for restoration work again. Now for the cleanup. The ozone and the carpet cleaning and tile cleaning was very acceptable. The ozone treatment did not get rid of the smoke smell entirely inside the bedroom nearest the fire, but they did another 12 hour treatment and it is ok. The cleanup of the garage was a big disappointment. We had several storage shelves with storage crates and cardboard boxes on them. They were covered with soot and some were water stained. The cleanup manager missed several appointments and was difficult to reach many times. He sent three staff to clean the garage, and they did wipe most of the boxes off, but did not move any boxes out of the garage and clean under the shelves or along the walls or the floor. It was covered in black soot, water, mud, and very dirty. They left after cleaning the boxes. I reached the manager and told him this was not satisfactory. I reminded him the we had discussed how we could get those boxes cleaned and the shelves and floors cleaned on his first visit. I reminded him that the adjuster had figured in the cost of cleaning all items, floors, and even the attic stairs where firemen tracked as they entered the attic to insure no fire damage up there. They were supposed to haul away all debris left form the fire and the construction crew. The cleanup manager sent two ladies and they brought a mop and a bucket and wiped at the floor on the side were we park the cars and did nothing on the side where the shelves and boxes were (the third car area). We ended up renting a floor scrubber and cleaned the garage ourselves. The cleanup guy wanted all the money the insurance adjuster allowed, but did not do all the work. I gave up and paid the bill. The construction manager refused to give me an itemized statement. He added up all the adjuster estimates and charged the full amount, acknowledging that he not do the electrical repairs (I wanted my own electrician to do that). He did not replace the front door. He did not seal most of the things spelled out in the adjuster estimate, and he did not repaint many of the areas the estimate called for. When I challenged him on this, he just kept insisting that he did everything his manager listed. With the shell game of guessing who I needed to talk to, I finally gave up and just surrendered all the money the insurance adjuster provided. I still do not see how a reputable company can just give me an invoice for the total due without providing an itemized statement. This is dishonesty at best and total larceny at worst. I will never use or recommend this company again.

They were good. I last used them about a year ago and I spent about $300.

This is the second time we have used them. We hired them because our carpet installer said that was the correct way to clean carpet. They are very professional, move the furniture, then set it up so that it can dry. They waste no time in going to work and getting the work done. Very friendly.

It was good, not outstanding, but okay. It was supposed to be 3 days but for some reason, they ended up leaving the fans and the humidifier here for 7 days. Everyone that was here was professional.

They have a very unique way of making an appointment. I went on the internet and made the appointment that way. You just click and tell them what you wanted done and when and they give you a price. The day they were supposed to come, I got a confirmation that they would be here and if that’s still okay. I was impressed because I didn’t have to get on the phone and talk to somebody. I do know that the young man changed the price while they were here. He lowered it. It was something about they did so many rooms for a certain price and my hallway qualified as a room. The work was very good. It was very quick, very neat. They did bedrooms and a big family room area and covered it all and got all the bad spots. They went back over one spot that needed an extra attention and got it taken care of. They weren’t here very long but the got the job done and done good. They cleaned up after themselves. I like the price. I was okay the original price. He looked at job and he said that this should have been priced out a little different. I was very happy with it.

I've been using them for the last three or four years. They are usually on time and do a good job. They are professional.

I called the day before they came out both times we used them. We had just finished remodeling our home and needed the air ducts cleaned and the furniture cleaned. Both times the crew was on time and work was what I expected. The house is now clean and we are please and will use them again if needed.

It was excellent, everything was good, they were polite, they were timely, they came very quickly and I was happy with the price. They came out very quickly and that was the best thing because we were kind of in a semi-emergency situation.

They appeared in our driveway after the May 20 tornado and hung around for days afterwards. Would trust them to do any work in the future.

They came out the next morning and got right to work drying out the floors. Then they pulled up all the wood flooring and had it replaced. The carpet in my son's room was also replaced. They tested for mold and found none. The walls were repainted. We only spent money on a new hot water heater. I was pleased with the length of the job, their punctuality and professionalism and the end product.

Very good to talk to via phone, very reasonable quote for number of registers we have (31), arrived on time, and did a good job.

I'm very, very pleased with them and I have called them before and I will call them again. They're very professional and very kind. It's usually two young guys who come. They do a good job, they work hard, they behave professionally. I've had the best result with stain removal from my carpet with Blackmon Mooring. When I used to work outside the home, the company I worked at, Blackmon Mooring was the company that we called to have our office carpets cleaned and they were just very, very good. I would wholeheartedly recommend them to anyone who asks me who I use. I've been very pleased. I had them clean the carpet in my family room, my formal living room, my dining room, and my hallway that leads back to the bedroom, I had them clean all of my porcelain tile and all of that grout in between them. They do some sort of steam brushing cleaning thing and honestly when you walk into my house, it just smells better. I was having some company and so I called them and they were able to accommodate me and they came and they did and I've been so happy that they did such a wonderful job in such a busy season. Because of the square footage involved in the carpet cleaning and I may have had a protective scratch guard thing put down and then I also had all of the tiles steam cleaned, it was around $636.

They showed up on time and did a great job getting my ducts cleaned. They recommended we clean the furnace at the same time as the air ducts which is something we wanted to do anyway. We had just had major drywall work completed on our home due to a remodel and termite damage to the home and the inside of the furnace was covered with white drywall dust. Every time I would sweep the floors as soon as the furnace would kick on every floor would be dirty again! We had 17 ducts cleaned. They said they don't think the ducts had ever been cleaned in this house so they were very dirty. I am very pleased with the way they cleaned up after themselves considering how dirty the ducts were. I am very pleased with the work and will use them again in the future.

Great respond time in making the appointment. They called me as a reminder about thirty minutes before they came out. Very punctual and pleasant guys. They even honored a 25% off offer that I had gotten in an email. Would use them again. :)

this is an unethical and shameless company. I pursued a complaint against them thru the Better Business Bureau resolution program; this company violated.the.membership rules and filed suit against me during the process. they did this KNOWING that I had put off filing suit against them to get my stuff so that an attempt to resolve the issue outside of court could be made since I cannot afford thousands of dollars in legal fees.

Suggest you change your air filters a few days after your system has been running.