About us
We are the metro area's premier import repair facility. Family owned and operated since 1981, we strive to give the highest quality service possible using the best technicians around. We pride ourselves on honesty and giving you the best results for your repair dollar. If we don't meet your expectations we will do everything we can to get the results we both expect because our customers are also our friends.
Business highlights
Services we offer
AC, Audi, BMW, CV joints, Geo, Honda, Hyundai, Infiniti, Isuzu, Jaguar, Kia, Land Rover, Lexus, Mazda, Mercedes, Minor & major repairs on most imports, Mitsubishi, Nissan, Porsche, Saab, Subaru, Suzuki, Toyota, Volkswagen, Volvo, after hours drop off service, brakes, engine & transmission replacement, extended warranty service, free local shuttle, prepurchase inspection, rental cars available. Brands include Acura, technical diagnosis, timing belts, tow service, tune-ups
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 6% | ||
| 2% | ||
| 1% | ||
| 1% |
I've noticed higher noises coming from my car when I go over small bumps in the road for some time; nothing terrible, just louder than it used to be. I suspected worn bushings. I take my 2000 Toyota Avalon to Metric Motors and told them to replace the strut bushings. (I've read many times that they go bad; sometimes in only 2-3 years.) I also asked them to check the control arm bushings, change the fuel filter, transmission fluid, transmission filter and check the air conditioner
Metric Motors calls and says the bushings are fine. No need to replace them. SURPRISE! Most garages would simply have changed the bushings and charged me $800. After all that's what I asked for.
They say the fuel filter is a lifetime filter and they don't recommend changing it unless there is a problem and they seldom see problems on Toyota Avalons. Again they could have just changed it and made money.
Transmission filter? It's a lifetime filter. Toyota doesn't even sell a replacement and Metric Motors would not recommend using an after market filter. Keep the old filter. Wow!
AC? It's still fully charged after nearly 16 years. No charge for AC inspection.
We're down to changing the transmission fluid which they did.
I'm expecting to spend $1,200. Instead the bill is $256 for a 16 quart synthetic transmission fluid replacement. Synthetic fluid is expensive. Standard Dexron III would have been something like $100 less.
This is the type of honesty and service that will keep me coming back to Metric Motors for a long, long time.
So, why was I hearing noise when going over rough surfaces? Turns out when changing the cabin filter two years ago I failed to reinstall one of the fasteners. Replace fastener: Problem solved.
"Thanks for your kind review. We pride ourselves on our technicians and love to save our customers money. We really appreciate that you took the time to share your good experience and we look forward to seeing you again. Mike"
I know this repair was done years ago, but every time I drive past their building I think of this, and a little anger wells up each time. I would have been screwed if I didn't know how to do the repairs myself. They also lied to me by stating the belt was on correctly - they obviously never checked it when I took it back in.
"I pulled your history and this happened in 2006. I talked about it with the technician that did the repair and he remembered the mistake as vividly as you have. I appreciate you bringing this up because it really drives home how people remember the bad experiences much more than the pleasant ones and how important it is that we do everything possible to prevent them. I know my tech thinks about it every time he calibrates a camshaft and the thousand+ he's done since then have been flawless. I'm sorry about your experience and would do anything I can to make it up to you, and I know we're better because of it and I thank you for that."
"Thanks for your faith in us. I hope you had an enjoyable trip with no mechanical issues. We'll look forward to your next visit!"
"Thank you for taking time to review us and your kind words. We love to hear comments like yours and it reinforces our prime directive of always doing the right thing. We'll look forward to seeing you again!"
Licensing
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