I had once moved 300 miles from a large house to a smaller one, and paid less. The other movers fit everything into the truck. This time I moved 50 miles from that small house, with pretty much the same furniture, maybe less, after moving a significant number of boxes myself, and they had to leave behind a number of larger items and boxes because they didn't fit in the truck. My choice was to pay them lots more money to make two trips, or make other arrangements. I'm probably giving what's left to Salvation Army because they pick up, and that's simpler than figuring out how to move it all myself (I'm a 64-year-old woman with no one to help me). The guy in charge seemed personable, until I began asking questions: "Are you going to wrap that 200-year-old antique buffet before you load it?" "Why are you going through the drawers of my furniture and removing things? Why are you going through my stuff? Can't you just move the whole thing intact like other movers?" Not to mention they're creating extra tubs of belongings that used to be snugly stored in drawers. Then he had a problem disconnecting my washer, couldn't shut off the water, and had me call the water company to have someone come out in the middle of the move to do it. It was very dramatic, how he couldn't shut the water valve to disconnect the washer and needed backup. Like City Utilities would really drop everything and come RIGHT NOW. By the time I called and got through to someone, he'd figured it out. But when I went to get a glass of water, there was no water. Where's my water, now that the washer is loaded? Can you please turn it back on? He said he couldn't turn it back on because the washer wasn't there anymore. It would flood the house. I lost my cool. I still had to clean the house, and he's telling me I can't have water. He's saying my house is going to flood if he turns the water back on. I have moved ever so many times and never encountered any of this. Not once. Not even when I was young and hired guys with just an old pickup truck. So he began lecturing me about my being upset - offensive defense, probably (I can just see him being that patronizing and insulting to a man...). Instead of doing the things most people do to diffuse a frustrated customer, he kept telling me to "chill" and scolding me. If you have any experience at all in working with people, you know that it's absolutely unacceptable to comment on a customer's personality, attitude or stress level, especially if you're the cause of it. Just keep your mouth shut and do your job, and stop doing the things you aren't supposed to do. Be respectful. But he keeps yapping about me and my attitude about the water, and telling me all he's done for me, and how all I do is "complain." I snap, "Stop it. Just stop it." Suddenly he gets the water running again, like it's this big deal, and he's not allowed by his company to do this - any of these extra special things he's done for me. He's used (sacrificed) his own personal something-or-other to shut off the hose. The house is no longer in danger of flooding. You're welcome. He's making all these extra special exceptions for me after making a big deal about telling me how special they are, and apparently I'm ungrateful, standing there with a huge pile of things they can't fit into the truck, that I have to figure out how to move. Worried about the house flooding as soon as I drive away, even though he says he solved the problem. Later, after the move, he complimented me on how "chill" I now was because it was over, and appeared to take credit for turning me around. This is the sort of thing you slap people for. (Let me tell you what I think of YOUR personality. Do you have a minute?) After I began to unpack, I found more. They took down the wall-mounted TV, and loaded it in my SUV so I could move it. However, they lost the power cord (or packed it somewhere with things they'd pulled out of drawers, perhaps), and I couldn't find it anywhere, so now I have to buy a new one. They tore the canvas on a painting. I just tried to do a load of laundry in the new house, and found the dryer hose in the washing machine. They didn't even hook up the dryer. If I'd known that, I wouldn't have authorized a tip for them. They weren't awful. I liked the other guys. They tried. But I'm just not used to this kind of upheaval when I hire a mover. I now have much more work than I expected or have time to do. And I don't like leaving bad reviews, but come on. Now I have to pay someone else to hook up my dryer because I can't take down a folding door and pull out the dryer to do it myself. I have a whole pile of stuff I have to move myself or give away. So I'm glad it's over, but I wouldn't go through it again.