Founded 1995 • With Angi since August 2010
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Verified Reviews
Showing 1-25 of 53 reviews
Bryan M.
12/28/2019
Owner very knowledgeable and professional. Team showed up on time and completed work per original timeline (they were also very personable). Partial attic tough area to work in but they did a great job getting rid of all the mold and sealing it.
Description of Work
Mold Remediation and Sealing
Category
mold removal
Joyce S.
11/01/2018
EXCELLENT company. Prompt arrivals, easy phone access, did all work as promised. The two men who did the actual work were friendly, kind and professional. I can only say great things about them. The owner was fair and did not try to upsell. I would highly recommend this company to anyone. Did a great job!
Description of Work
mold removal
Category
mold removal
Louise P.
12/26/2016
They did their job and was pleased with their work. The price seemed a little expensive, but they definitely put a lot of work into the job. The only thing I am not pleased with is that I have a cat figurine in the den , and I found an ear chipped from it. I called monarch and talked to receptionist? , and she seemed very nice, when I explained that the figurine was not replaceable, as it looks like a cat we once had. Very disappointed that Greg never called back, and now I have to pay to get it repaired.. *note- there is no maybe for if I would hire again, so I did check yes, but only under stipulations.
Description of Work
Mold removal, duct cleaning, tests, they did base t and first floor.
Category
air duct cleaning, mold removal
Darian V.
08/31/2016
Greg was very responsive to texts and calls, his crew was trustworthy, prompt and they completed the work in the timeframe he had predicted. Pricing was very reasonable. This is the 2nd time I have used Monarch for mold problems. I recommend them for their professionalism, their expertise, and the warranty that they provide following the job. My only small complaint is their charge for using a credit card for payments.
Description of Work
Mold remediation in the attic of my dad's home.
Category
mold removal
Jack B.
08/09/2015
Greg came out and gave the quote. He was great to deal with and very confident in the service he provides. He was more than willing to work with me on what he would be doing. The attic mold was a result of poor ventilation in my attic. I am perfectly capable of making the ventilation improvements myself so he quoted just the mold remediation and of course came in the lowest of three bids. I told him I would notify him when my corrections were made after the remediation but he was not concerned. He issued his one year warranty and explained that if I did nothing at all it would probably not return for two years. I'm am posting this much after the work because I just looked over the attic and it still looks great! I did fix the ventilation within two weeks of the service. I hope I never need this again but will certainly call Monarch if I do.
Description of Work
Took care of a mold problem in the main portion of my attic. 25x30 steep pitch.
Category
mold removal
Jennifer G.
04/20/2015
Greg Sr. was very professional, polite, and customer oriented from the moment we spoke on the phone. My need was soon but not immediate and Greg Sr. responded quickly to coming for an estimate. He explained everything to me as he went and answered every question clearly and until I was satisfied I understood. Next came scheduling and again Greg Sr. was responsive. His son Greg Jr. and colleague Brian were on time for three days straight (the process requires tie in between each step). They too were very courteous and willing to explain and answer questions. They completed the work with the intent to disturb us as little as possible. They were always willing to show and explain what they were doing. There was no trash and no mess when they were finished.
Description of Work
Mold inspection and remediation
Category
mold removal
rick V.
10/08/2013
We set an appointment for 9:15 am at our home. We texted that morning around 8:30 am and he confirmed the time. I told him not to come before 9:15 because I might not be back from taking my kids to school until then. He said in the text that he would come at 9:30 am instead to make sure I was home. I said no, that we needed to keep the 9:15 am time because I had a meeting and needed to leave. He texted me back that he would be there at 9:15. At 9:33, I texted him and asked him if he got lost. He called me right back and said that our address was not in his GPS. THEN he said that he was just getting onto route 2, which meant that he would not be at our house for another 10 to 15 minutes, which would make me late for MY meeting. I offered to give him my address again and he said no, he already had it. Our neighborhood has existed for at least forty years. It would show up on any GPS, so I suspected that he had spelled it wrong or something. Plus, I had given him directions when we set the appointment. It is NOT a hard place to find! Then I asked him if it was him that an hour before had texted me saying that he would be there at 9:15. He said yes but that he just couldn't be held to that strict of time. I said that it would have been nice to know that up front, and why did he set a specific time with me AND CONFIRM THAT SPECIFIC TIME if he COULD NOT ADHERE TO IT. He did NOT apologize for the GPS issue, NOR for being late, NOR for losing the directions to our home. In fact, he sounded quite miffed that I was going to have to leave right when he got there and I said that we would have to reschedule. Needless to say, I will NOT reschedule. He may do ok work, but if on the front end he treats the customer's time with disrespect, I would wonder if he does that the whole way through. I set appointments with clients all day long. I DO NOT overcommit myself, nor do I blame the client's address for me being late if it is not the reason for my tardiness. I believe he was dishonest and disrespectful from the get go.
Description of Work
We didn't let him come to even do an inspection because he lied and said that our address was not in his GPS. Our house has been there for forty years, and I had given him directions when we had originally set the appointment.
Category
mold removal
Service Provider Response
At Monarch, we understand the stress of dealing with a flood and the ensuing cleanup that follows. We are sorry for the misunderstanding that morning. When i typed in the correct spelling of the street into my GPS, i was less than 3 miles away from her house. And yes, i was a little miffed that after all of our efforts to try and schedule this (several conversations since the previous Friday) that you were cancelling. I can understand that you are upset with the situation Kim, but to make a character reference that i am dishonest is a large leap. Especially when i have never met you, worked for you, or for that matter spoken with you for more than 5 minutes. Shame on you! Regards, Greg Drenik (Owner)ROSEMARY R.
09/04/2013
Kathy R.
09/03/2013
Greg was very professional and very nice. He got back to me right away and came out to give me a quote. He was able to get a crew to my house shortly afterward. The young men who did the work seemed very knowledgable and professional and also very polite. It looks like they did a very good job. They also cleaned up very well at the end of the job.
Description of Work
Inspected and found leak in my laundry room that was causing mold problem. Sealed off room to prevent speeding mold spores. Removed moldy drywall and checked for mold behind it. Allowed everything to dry out. Sprayed something to remove any remaining mold and then replaced drywall.
Category
mold removal
Randy D.
08/19/2013
Grant C.
08/19/2013
Michele E.
06/28/2013
I went well. Monarch Group LLC/MicroArmor Inc. were very polite, friendly, responded to my initial phone calls quickly.The only negative that I have to say at all was the little detail that was left behind in the upstairs floors. Everything else that they did was top notch, clean and perfect. But the in and out from outside, the house isn't occupied yet there was some dirt left behind, that's all. It's really not my top comment.
Description of Work
I had mold remediation done in my basement.
Category
mold removal
patricia C.
06/08/2013
We are in the process of selling our home. During the inspection, mold was discovered in the attic. The buyers agreed to go through with the sale if we had the attic cleaned and added proper ventilation. We had 3 different companies give us quotes and Monarch seemed like the best option on many levels. They were actually middle of the road on price, but they could perform all the services we needed in a way that made sense. One company wanted to use a paint barrier after cleaning the mold - we did not like the idea that things could then look "hidden" to our buyer. Greg (the owners son) explained the process and chemicals they use at Monarch. He told us that the wood in the attic would look brand new when they were done - he was right! The before and after pictures are amazing. They also use a protecting spray to ward off any future mold and gave us a one year warranty that can transfer to our buyer. Installing the soffit vents actually took more time then expected and they had to come back for a 4th rainy day of work on our home. The guys on the crew were just as nice and professional at the end of the job as they were at the beginning. I hope we have no mold problems in our new home, but if we ever do, Monarch would be the only company I would call. We absolutely recommend this company to anyone needed this type of service!
Description of Work
Mold remediation in attic and installed soffit vents.
Category
mold removal
Scott G.
05/30/2013
I talked to Greg about my concerns about the mold in our basement. It was a very small amount of mold and he told me how to handle it. I was very impressed by how much Greg was able to help me over the phone. He took the time to listen to my questions and give me honest answers. It became clear early in our conversation that I didn't need to use his services but he talked to me and answered my questions anyway. Greg was very kind and helpful. He was very knowledgeable about how to handle mold and if I ever find I have an extensive mold problem I would definitely call him and have him take care of it.
Description of Work
We are getting ready to sell our house and I found a very small amount of mold in our basement. I contacted Monarch Group to get some information about mold removal and remediation.
Category
mold removal
James B.
05/23/2013
Well I gave them a try. Wanted to get an estimate and had every intention of having work done. Spoke with Greg and setup an appointment 2 days later. Went into work late to meet with him. Waited around but he was a no show, and has never called since. I guess he wasn't interested in the job. A phone call would have been nice though rather than wasting my time.
Description of Work
Nothing, never showed up for the estimate appointment and never called me back.
Category
mold removal
Les N.
05/15/2013
I gave them the keys to the house (vacant) and they completed the job in 3 working days as quoted. The attic had a number of dark and black spots which are now completely gone. Gave pne year guarantee.
Description of Work
Mold remediation in attic and installed ventilation in soffits
Category
mold removal
William B.
05/08/2013
I could not be happier with the results. The attic looks as good as new and this was not just a cosmetic fix. The original problem of poor ventilation was addressed and fixed as well. The owner of the company, Greg, is honest, knowledgably, and straightforward. The crew that worked on our house, Kurtis and Kevin worked diligently and took pride in there work and were trustworthy and honest. I strongly recommend Monarch for this work.
Description of Work
We had poor ventilation in our attic and the build up of mildew or mold on the sheeting and rafters in the attic. They cleaned and Sanitized the entire attic over the house and garage ($2145.00). In addition they replaced the non porous soffits around the entire house with continuous ventilated soffits and also placed baffles in the attic for circulation.($2,030.00). Currently I have two attic fans that now along with the new soffits and baffles are providing the ventilation so the problem does not recur. Since I need a new roof, I am electing to remove the fans and place ridge vents on the roof to complete the project. Monarch provided excellent professional service.
Category
mold removal
John P.
04/24/2013
Greg Drenik was able to perform the attic inspection and estimate the same day that I contacted him. The two person crew (Greg Jr. and Jeremy) began the work two days later. They were very careful with the set-up procedures, enclosing the area and setting up the negative pressure environment that allows them to remove the mold without spreading the spores to other areas of the house. The crew returned each day promptly at 9:00 a.m. for a total of four days. They explained each step in the process and were careful with clean-up procedures. The attic area that was treated is now free of mold and Monarch provided a one year guarantee. The results are beyond our expectations.
Description of Work
Greg Drenik inspected the attic area (knee-wall) in our home where mold was growing due to a roof problem that had been remedied just prior to his inspection. He recommended a thorough multi-step mold remediation treatment and explained the process to be used which included the use of proprietary techniques and products as well as comprehensive safety precautions.
Category
mold removal
MARLEY W.
04/11/2013
They were a little expensive, but they were good. They explained things well and very helpful. I have fungus that settles in the lungs and I have emphysema, so I was scared and really did not shop around. He obviously took advantage of me and I would not use them again.
Description of Work
I used Monarch Group / Micro Armor to check for mold in my house and what kind of mold I had.
Category
mold removal
Joshua J.
03/23/2013
allMonarch was great. We were looking for a chemical-free, natural mosquito spray and they had just the solution. It only lasts for 2-3 weeks and it definitely doesn't keep them all away, but it is still better than the alternative.
Description of Work
Backyard mosquito spray using all natural ingredients
Category
mold removal
Susi R.
03/23/2013
Company was professional, friendly, and efficient. They arrived when scheduled, were very neat from start to finish. They did exactly what was stated in the proposal/estimate. Very polite and personable.
Description of Work
Cleaned and sanitized basement and items in basement, removed flooring that contained mold spores.
Category
mold removal
Richard B.
02/14/2013
Greg came exactly at the appointment time, even though he had to drive from quite a distance. He spent approximately an hour looking to our basement in great detail. As mentioned above, he took quite a bit of time to educate me and his thinking, what he was looking for, and how to prevent future problems. Mold issues, being pernicious, always keep me on edge. I was happy to have Greg's expert advice and evaluation.
Description of Work
Greg was right on time, and his service was highly professional. We asked you to come to our home to evaluate for possible mold issues. As it turns out, we have no problems. The thing that was very impressive to me about Greg was how he walked me through the process of checking for issues, so his visit actually ended up being an educational session for me in terms of what to look for and how to keep mold from starting. I would use his services again, and a highly recommend him
Category
mold removal
ALISON P.
12/10/2012
I don't remember the name of the man I spoke to. I had called because I was concerned about a mold patch that was growing on my bedroom wall. The person I spoke with explained a little about were to look for the reason for the mold, and what to use to clean it. I was grateful he took the time even after he determined I was not a potential customer.
Description of Work
Spent 5 minutes on the phone with me assuring me it was ok to clean my little patch of mold myself. thanks! If I ever need a big job I will call you.
Category
mold removal
Dale G.
09/14/2012
Do not reccommend this company
Description of Work
Curtis explained what they were going to do and that they would be in the house about 2 hours, The crew showed up which consisted of 4 mid 20 guys that really had no respect for our historical home's walls, floors, or antiques. They found old coins and marbals that had historical value to the homes history and I mention that I needed them left here but they took all of them. They left the return vents covered and made a mess of our floors, walls, furiture with black soot all over everything. They tracked the soot throughout the home and never even thought about putting trap down. This company did travel 1 hour from home but it was appartant that they were in a hurry to get back home and they cut corners to accomplish that goal. Finally, their technology is outdated and they had to yell to each other to communicate. Overall a bad company with no leadership over their crews. Dale Griffis, Ohio
Category
remodeling, air duct cleaning
Andrea K.
08/15/2012
This was our first experience with mold issues and we really did not know what to expect. After inspection of the basement, Greg explained in detail exactly what areas needed to be addressed and put together a thorough proposal for remediation. The entire staff was extremely knowledgeable and professional and would take time to answer questions and address any concerns during the process. It took a few days from start to finish. We are extremely pleased with the results!
Description of Work
Cleanup and removal of mold in our basement. Finished area had some drywall removed and all ceiling tiles removed from dropped ceiling. All areas, finished and non finished, completely cleaned and treated.
Category
remodeling, mold removal
Phone
Address
38316 Airport Pkwy Ste 1
Willoughby, OH 44094
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