ACTION MAIDS

-1/2 late - said they had to come from Lakewood...fine...then don't assign an 8:30 start time -I should have checked the work when they were there...lower kitchen cupboards weren't touched, counter tops not cleaned well -puddles of liquid left on the floor

Worked very quickly, efficient, pleasant workers. Higher price than others but so worth it when the job is done correctly the first time.

They were excellent at their job. They used a pet friendly cleaning solution which was very important to me. They were very good at following directions. They did a very thorough cleaning and I was very happy with them.

Initially, the cleaners said they would call 30 minutes before arriving. When they called, they were already at the house, waiting to be let in. This would not have been a problem if the rest of the experience had gone well. 
The team of two cleaners walked through the house with us. We specifically noted items to be cleaned, such as the bottoms of radiators, blades of ceiling fans, some sticky oil-type residue on the front of the kitchen cabinets by the stove, and baseboards. We then had to leave and said we would return in two hours. We received a text message saying they did not think they could finish in time, and that it would take an additional half hour. We said OK. 
Upon the initial walk-through, things looked OK. The floors had just been mopped and were still wet, so we did not walk through the whole house. We paid (including the additional cost for the extra time) and then left to resume packing. 
Since then, we've returned to the house to move items in, and have found that on a closer inspection, nearly nothing that was specifically mentioned was completed. The radiators are still full of dust and dog hair (previous tenants had a dog). There was an amazing quantity of hair on and along the baseboards in all rooms. The ceiling fans appeared to have been lightly dusted, but certainly not washed. The bathroom did not appear to have been scrubbed. The kitchen cabinets were still sticky to the touch.
All in all, I am not really sure what they did at the house for 2.5 hours. The tenants left the house in reasonably clean condition - the surfaces in the kitchen and bathroom were reasonably clean, the floors had at least been swept - so all they were responsible for was the "deep cleaning" items. With nothing to dust and no furniture, it is somewhat difficult to imagine what could occupy 5 labor-hours. I would certainly not recommend the experience.

unknown

They worked an entire day. They did a very good job. The people that came out were Jean and Kimberly and I think there was another person, too. It was 3,000 square feet to clean -- everything. Inside the cupboards, outside. The refrigerator got cleaned out -- everything. They were there a very long time. I wasn't there while they were cleaning. I let them in and then went back later to pay them, because we had already moved out. I thought it was excellent. I think they did a very good job. They were very inclined to let me know that it was going to take and cost a lot more than was originally estimated. When I told the woman on the phone who I called originally what I wanted done and told her how big the house was, she said she would have two or three ladies out there and they'll take maybe three or four hours. It ended up taking nearly six. I knew that, but I didn't want to say to them they didn't know what they were talking about. I mean, she schedules all the time, so she just didn't understand that just because the home was empty, it may have been easier to clean, but it certainly wasn't easy. After the movers got out, there was papers and dust and bunnies that had been under the furniture. It was a big job. And of course, it wasn't just superficial. I wanted them to clean inside every single cupboard and closet. So that was definitely a job. And they did a very good job. The people who moved in were very impressed with how nice the place looked. They were on time. Not all the workers showed up at the same time, but the person who was in charge showed up right on schedule. Her co-workers came subsequently, within a half hour or so. They were very punctual.

There were 2 ladies that came to clean. They were prompt and did a very good job. They brought everything they needed to clean and was in and out of our home in 1 1/2 hours.

Cleaners were to come between 12-2 and stay 1 1/2 hours. At 3:00 I called. They said they called and no one was home. I was home. The coordinator called back and said when the ladies called here, no one answered so they never came (kids had knocked phone off the hook). They sent a different team at 3:45. I cleaned along with them. My party started at 6:30 and they left at 5:45. It was stressful. The actual work was well done.

We contacted Action Maids to schedule a one-time, special cleaning for several rooms in a house that had been vacant for quite some time. The appointment-setter made notes about our special cleaning needs and confirmed they?d be able to do the job. They did TERRIBLE WORK!
They arrived only with an upright vacuum, so couldn?t vacuum all of the wood floors, baseboards, window sills, cobwebs, etc. We should have sent them away, but they promised they could clean everything well with rags. They did a terrible job and left lots for us to clean and re-clean.They also lied about the cleaning they did in the bathrooms, telling me that the dirt left was hard water deposit and stains that couldn?t be removed. Later, I easily removed all of the dirt/scum with a sponge and Comet. We couldn?t rely on them to come back to re-clean because we had family members arriving to stay in the house that night. So, we re-cleaned everything ourselves, working until nearly 3am.
Since then, I?ve talked to a manager about the poor cleaning 4 times and each time was told the company owner, Robert, would be calling me to resolve this. Robert never called. I also left 3 voicemail messages for Robert, but he never bothered to call.
TERRIBLE COMPANY AND OWNER!

Great.

Action Maids was able to come at the last minute, which was great. They did a good job and were very polite.

Sent 2 women to clean and prepare a home for showing. Home was already fairly clean, but had been empty for a couple of months. Cleaning required only kitchen and basement floors and all the other floors , which were all hardwood floors (no carpeting) They also cleaned the windows from the inside. I checked with 2 other firms B-4 hiring this outfit and they both quoted about 1 and1/2 hrs to 2 Hrs. for cleaning around 800 Sq. Ft. This outfit quoted the same. After 2 Hrs. they said they'd need another 1/2 Hr. to sweeo the basement (which was already quite clean with just a couple of papers etc. on the floor) . After 2 hrs. they again said their "time was up" but they still weren't finished with the basement and would need another 1/2 hr.to finish it. What could I do? I said O.K. I occasionally help my wife clean up around the house and I personally could have done this whole job alone in less than 2 and 1/2 Hrs.They said I would have to supply the mop if I wanted any floors mopped and that would take extra time. I had no mop since I was told in advance they would supply all cleaning materials. After 3 Hrs. they said time was up and asked me to sign a form saying I was very happy with their service and the job. I politely refused. I selected this firm only because they were listed in Westlake, but later found out I was talking to and making arrangements at a central corporate franchise office that sets up appointments for over half a dozen independent locations. I would never hire or recommend these people to anyone.

They did a one time cleaning before I was having some surgery. Somebody was coming from out of town to stay with me. I had some problems with them. So I tried somebody else but they turned out to be worse. I will probably use them in the future; I am kind of planning on it.

2 maids showed up on time and worked unsupervised. The house was relatively clean when we got it but the ladies made it sparkle. During the process they called me at work to ask relevant questions to make sure I got what I wanted.

Originally scheduled for 12-2pm, but they had an opening at 10:30am (on a Saturday) and arrived on time; original estimate was for 2 hours but it took them 4-1/2 hours (two person team) which was okay because I thought the scheduler underestimated the time it would take given the amount of cleaning needed. The most time was spent in the laundry room, bathroom and kitchen. Laundry room floor had dirt, dust and water heater and humidifier leak--now it is like new. Large master bathroom had garden tub with lots of surrounding tiling to be cleaned; kitchen stove top and oven had difficult grease stains to remove and now looks almost new. Cleaned the hard wood floor in kitchen on hands and knees. The ladies were friendly and accommodating and worked extremely hard for four plus hours with no break.

unknown

They do an excellent job, and are quick, efficient and friendly. They often ask for us to inspect their work. They use several different employees, but there are 2 or 3 regulars and we get one of them assigned to us each time. Although no one cleans a house the way you would yourself, Action Maids does a consistently good job.

Lisa and Jenny were late and sat in their car a while before coming in. They did well considering they only had cold water to work with (that was our fault). I had no idea how long the job would take but they did what they could in 4 hours which is what they had alloted for this job. The house was dirty and looked so much nicer when they were done. Not perfect, but presentable. I had to buy them a mop because they don't use mops and the basement floor was too dirty to clean on their knees. I was pleased that they could come exactly the day and time I wanted.

They cleaned areas overlooked by other companies. Time was well spent.

THIS WAS A ONE TIME CLEANING, BEFORE I HAD COMPANY. THEY DID A FANTASTIC JOB AND WERE VERY NICE AND POLITE.

THEY DO HAVE A VARIETY OF WORKERS AND SOME OF THEM ARE QUITE GOOD.

RECEIVING AN ESTIMATE WAS FAST AND EASY OVER THE PHONE. SETTING UP A TIME FOR THEM TO COME AND CLEAN WAS ALSO EASY AND THEY WERE FLEXIBLE. THEY WERE ABLE TO SET IT UP WHEN I WANTED... WHEREAS ANOTHER CLEANING SERVICE I HAD CALLED WAS NOT ABLE TO GIVE AN ESTIMATE OVER THE PHONE OR SET THE APPT. UP WHEN I WANTED. THE CLEANING JOB WAS VERY EASY, BUT THEY DID NOT CLEAN AS WELL AS I WOULD HAVE LIKED THEM TO. I HAD TO GO OVER A FEW AREAS AGAIN MYSELF WHICH WAS DISAPPOINTING.

THEY WERE VERY NEAT AND THE TEAM LEADER WAS VERY GOOD. MAKING SURE EVERYTHING WAS DONE CORRECTLY.

PRICE IS FOR TWO CLEANERS FOR AROUND 2.5 HOURS. WHEN I CALL, THEY COME OUT QUICKLY, DO OVERALL GREAT WORK.

THE CHARGE IS 40 PER HOUR FOR 2 PEOPLE. THEY DO REQUIRE INSTRUCTION IN THE BEGINNING ON SMALL DETAILS.