Home Wizards Inc

Description of Work: UPDATE: Use this company with extreme caution! Our first choice for doing our kitchen remodel was Charles Hastilow, as we had used him in the past with most excellent results. Home Wizards Inc worked very hard to get our contract for this project. Tony Rutledge, VP of Home Wizards Inc was very prompt on returning phone calls, and he came out to review the project no less than 3 times to make sure he knew exactly what we wanted and to make recommendations. Home Wizards Inc lowered their first estimate to get the job. Since Tony was a personal friend of our son, and he advertised high ratings with Angie's List and the BBB, we decided to give him the contract. After signing the contract, it became very difficult to reach Tony, who was the company representative for any issues that arose. The poor communication with the vice president caused a lot of stress for his subcontractors and for us. Since my wife was home dealing with a chronic illness, she tried to help them out as much as possible. Although they swear otherwise, it became clear early in the project that the workers were not very experienced in the remodeling part of the business. I asked Tony to restrict his conversations to me, as the stress from this project was worsening her condition. The company has ruined our porcelain tile floor by not preparing the sub floor properly prior to installing the tiles that we had purchased prior to the start of the project.. After two haphazard attempts to fix the problem, we still have tiles that are uneven with lippage creating tripping hazards. The grout is also falling apart in several areas. The company's response to our attempt to resolve this conflict through Angie's List, is typical of our dealings with them from the start - NO RESPONSE to us. Although Tony gave us an insurance agent's name, he never authorized the agent to release any information to us. We will let you know if and when we find out how good his bond is. Although the company contends they were subject to verbal abuse, I can assure you that we never used abusive language, nor did we raise our voices with anyone from Home Wizards inc. It may not be pleasant to hear that your subcontractors were not performing quality work, or that something else was damaged, but that is not the usual definition of verbal abuse. Although several items were removed from the original scope of the project (installing sky tubes, relocating cabinets, installing under cabinet lighting, etc) the final project cost went up (instead of down as we expected) with no explanation. They did not even subtract the agreed upon costs for the damaged items during construction(Jenn-Air oven door and entertainment center door.) The only addition was a pantry shell, for which we purchased the materials via gift cards from Giant Eagle. We have the receipts. While is it true that we decided to go with in-stock doors from Lowe's (because the cost of the custom built doors was exorbitant), the size of the doors never changed from start to finish. According to the sales representative at Lowe's. "any good contractor would know that the rough opening for any style of door is always 2" higher and 1" wider than the doors themselves." It may have been painful for Tony to hear that, but it was not verbal abuse. The "unsubstantiated" electrical problems caused by Home Wizards Inc workers cost us an additional $150 to repair, and we are fortunate the cut live wires left in the wall did not catch fire. The cut wires were photographed by our licensed electrician, and were witnessed by his apprentice. The electrician showed us the pictures that he took with his cell phone, and he showed them to the contractor who referred him to us. We also have an electrical cover "blank" on our living room wall to cover the "unsubstantiated" access hole our electrician needed to make in order to remove the cut live wires that were left behind by Home Wizards inc workers. Since the contractor feels that he has met his contractual obligations, and he refuses to install the floor correctly, we will be pursuing other avenues to get this matter resolved.. We wish the best of luck to anyone who is brave enough to use this company in the future. The contractor started this project with great enthusiasm in early October, 2011, to: - remove a nonsupport wall between the kitchen and dining room - tile these two rooms and the adjoining great room with porcelain tile - install new wood trim and shoe molding around areas with new tile - build a shell for a pantry with two sets of French doors - do some minor electrical work - install a new kitchen faucet - install a base for a new granite countertop - relocate the flat screen television higher on the wall - replace the gutter guards The whole project was estimated to take two weeks with a completion date of Oct. 27, 2011. As of today, the issues with the floor have not been satisfactorally addressed The contractor demanded full payment on Dec. 27, 2011, and he threatened to place a mechanics lien against our property, if we did not comply. We assured him that we would be happy to pay when the job was done in a professional manner.

Description of Work: Complete roof job. Took off all of old roof and replaced with new.