Premier Home Pros, LLC

Friendly and professional customer service. Product excellent and finished work to customer satisfaction. Would highly recommend.

The installation went very smoothly, and the finished product is a wonderful change from having to step over the side of an antiquated tub. Now we feel much safer taking showers and cleanup is a breeze. John and Pasqual were professional and friendly, so much so that we actually kind of missed them the morning after they finished. I would recommend your company to anyone.

75 years old house with a very small bathroom decided to convert tub to a shower .spent over $17,000. I?m trying to love it but I can?t sales lady didn?t take into consideration the size of bathroom. I had about 16 inches between toilet and tub . shower door handle sticks out past the wall by about a half an inch - I hit my arm on it. If you don?t move the shower door towards the front, you hit your head on the handle. I ordered a niche which couldn?t be installed on the side they refused to give me any type of refund. My only choices were to put the niche on the back wall, which I did not want or I had the option of taking two corner shelves, which were ugly because you could see the bracket underneath them. So am out that money Installation team consisted of one man very nice guy however when he was taking the old tub pieces out, put a big scratch in my woodwork, would I do it again no absolutely not.

Did not receive the color of shower base that was on an order change. Poor communication between customer service and install team. Installer was unprofessional in handling situation.

In summary, they provide an average product in line with Bath Fitter, Bath Authority, etc. Once you hand them the payment, don't expect them to be grateful for your business any longer. In detail, my rating pertains to my installation experience. My installation time was not 1-2 day, as advertised, but 4 separate appointments over 2 months. I was initially sold a niche that could not be installed due to their refusal to modify studs behind the wall, so I was defaulted to 4 shelves. On the 2nd appointment, they installed the shelves poorly (not equally spaced or level). On the 3rd appointment, they fixed the shelf spacing and leveling, but did not have all of the products to finish the job, so they had to come back again. Due to their policy that all other appointments other than the initial installation appointment are considered service calls, they would not offer a refund of any value (I initially asked for $500) for not performing the install in the advertised time and for an incorrect installation. They state on their website that they are a "a highly experienced bathroom remodeling contractor", but from my experience, the technician that initially installed the shelves was not, as the simple shelf installation could have been performed by a mildly handy individual with a drill, measuring tape, and level. I asked them for a receipt on three different occasions. They say they'll get it to you, but then forget.

Should have told me to cover the bedroom since I had to hire a cleaning lady to clean. the white dust over all the bedroom!!!

"The project was top notch. Not only did they consistently show up on time, but they finished the project early and were willing to reschedule the final walkthrough multiple times to accommodate our schedule. Final project turned out great!"

Great quality

The tub and area surrounding is beautiful. Tech was able to come back the next day and fix a small issue and all works fine now.

Fast * efficient

Project was completed in one day. Worker(Matt?) was on time, thorough and professional. Results were better than expected.

The team was professional, and timely. The end product was excellent.

The rep at the estimate said that what set them apart was their craftsmanship and integrity. The installation job was done so poorly that it cannot be fixed without tearing out all the walls again. We were assured the subfloor would be replaced, it was not. Told us that surround would be reinforced with wood, it was not. And so far they have acted completely indifferent to the poor install.

Quick and easy! Super quality and lifetime warranty!

We had two bathrooms done, The contractor they sent out to do the work was extremely meticulous (thank you Merle). The reason for the 3.5 rating on customer service is that the company gave us tiny little shelves for a new linen closet that we had installed where the old shower had been. My husband emailed the salesperson a week ago about getting that remedied and hasn't heard back even though the salesperson said he'd look into it. The bathrooms are beautiful, however, we weren't told that they wouldn't patch up drywall until the job was underway. We have painters coming this week to do that and repaint. Guess we still also have to find someone to make us proper sized shelves.

We recently had a removal of Tub/Shower and replaced it with a walk-in Shower from start to finish Premier Home Pros was very professional and the communication was great. Thank you team, I couldnâ t be more impressed. Austin was our technician and was very professional, and incredibly thorough. The results, outstanding, our Shower looks amazing! The attention to detail and quality of service were exceptional. I highly recommend Premier Home Pros for anyone looking for a great experience with their installation and outcome. Austin you were phenomenal. You went above and beyond with your service skills.

The service was great but had some minor complaints. First of all the salesman said they would cover all walkways...and they didnt do that also they didnt close either of the two doors causing LOTS of dust through out the house when it would of been confine to only one room. Last is they caulk outside the shower doors that i feel was unnecessary. It looked very unprofessional it was not straight and neat. They came out and tried to remove it but could not all the way. They were going to replace the new shower doors hardware but my wife and i decided we didnt want our news shower doors remove and new holes drilled into our new shower wall.

Installation crew(Ethan,Joey&Troy were great. Support system needs tweaking but Chase followed thru and took care of the loose ends. Thanks for the person/people who did let this issue slide.

Fast clean efficient

Did a great job

Joe D. and Justin did an excellent job removing our old cast iron tub/surround and installing a new shower assembly. Grade "A" work from demo, through install, and cleanup. I highly recommend this company to anyone planning on remodeling their bathroom.

Mike our contractor was GREAT!! He did a professional job cleaning up and completing the installation of a shower surround that the first contractor screwed up and walked out on the job. I felt bad for Mike, but he did an excellent job. FIVE STARS FOR MIKE! Too bad the company itself tried to pull one over on us by selling us the PREMIER shower walls, which were supposed to be crushed marble, made in their Ohio factory in the USA and very expensive, but delivering sheets that was stamped Made in China with a totally different name of the Wall system. They tried to tell us that the name changed, NOT! The wall panels were flimsy and cheap looking. I'm sure they were purchased at the basic price at Home Depot. Very disappointed. The bathroom turned out very nice, but, not what we originally planned. They did give us a small discount, but, in hind sight, we should have refused them. If you choose Premier to be your Pro, please make sure to check on all material used. It's not nice to be taken advantage of!! 1/2 star for Premier Home Pros.

Ryan was great!