Contemporary Living Services

"It is very nice to hear from you again, and I thank you for your kind review. I was certainly glad we were able to help you in a pinch, and I am always excited to hear that we exceeded your expectations in the process. I thank you for your business, and I look forward to our next project together! Sincerely, Neal Franklin"

"We thank you for your kind words, as it makes all of us here very grateful. We are certainly not doctors in our profession, but it makes us feel wonderful to know that the services we perform make a positive difference with our clients and in the world we live. I would like to take this moment to say thank you for giving us the opportunity to earn your business and trust. We are delighted that we can call so many of our clients friends, and we look forward to continuing to work with you for many years to come! Sincerely, Your Friends at CLS"

"Thank you once again for your continued reviews. We are happy that you were very pleased with the project, and we look forward to our next project together!"

"It was a pleasure to work with your family and we thank you for your review. We provide a variety of different services, though caring for animals is certainly one of the most important to us. Our pets are like our children, and being an extension of our family, we want what is best for them. We are dedicated to the betterment of animals and is why our passion turned to a profession. It is hard to leave on a trip or vacation when you cannot take the kids, and though we are not the parents, I assure you that we will always provide the best possible care to the best of our ability so you can focus on your trip. We look forward to working with your family again! Thank you, CLS"

"We enjoyed working with you and thank you for having us back again. We will look forward to our next project together!"

"Your opinion is very important, I and appreciate you taking the time to give our company a review. I am somewhat surprised however at the content of your review since it is different from the information you provided. At the time we completed our only project together on 8.28.13, we followed up with you as we do with all clients and you replied. You stated Sunday Sept 1 that “Overall the house looked good”. In addition I have an email dated 9.9.13 from your spouse regarding our follow up stating “We didn't have anything negative to say”, so a C rating for quality is a little unforeseen 8 months later. I kept both of these messages and I am happy to forward them to you and Angie’s List for verification. You did in fact mention that the floors could have been cleaned better as a focus point, though you also said, ”You did clean other things very well.” I have never had a call back, but I missed a stove pan once. Though she did not want me to come back to clean one pan or worry about it, I insisted on giving her a 20% discount on the project. I like to learn from my mistakes, and I can guarantee that I never forgot that stove again. This is why follow up is so important. I wish I would have known this 8 months ago, as I would have happily come back the next day to complete the project to your satisfaction or happily refunded a portion of the price. Regarding Price, we worked for 5.5 hours, or 11 total man hours, at a price of $10.93 after taxes, so we are disappointed that the price was rated a B. The price was well under local industry standard, though we always state that we are happy to further customize services to best fit you and your budget. We are sorry that we are only hearing about this now. Regarding Punctuality, I mentioned that we would arrive between 9 – 930AM for the project, and we arrived at 915AM. I am sorry that I did not keep our original meeting time on file, though I am seldom late because I schedule a half an hour window to insure this. I actually really wish that you could have done the initial walk through with us since you arrived towards the end, as I believe I would have been able to understand you and your expectations much better. We received a C for quality, and as mentioned above, I wish I would have known this, as I would have happily come back the next day to complete the project to your satisfaction, or happily refunded a portion of the price. We both took great pride in your project specifically and spent extra time there, though Quality has different meaning to different people. Where there is an issue there is an opportunity, so I urge your neighbors to read all of the other reviews so that they can make a qualified decision for themselves. I am particularly sorry that you feel that I misled you in saying that I was a thorough cleaner. Spots can be missed on the floor and I cannot say that the floor was perfect our first time. I know I did the kitchen floor specifically several times. The counters I clean at eye level to insure there are no crumbs or spots left over, so I am not sure what things were found. I know that when you arrived to our meeting at the end of the tour, you specifically mentioned that you did not think green cleaners worked. I was a little startled that you would try a green company for your work when the other cleaners failed, though I said green cleaners work in the right people’s hands. While there are countless studies that prove our natural products work I am sorry that I was not able to prove this to you. I wish you continued success, and I apologize that we were not the best fit together."

"Thank you so much for your kind review. You clearly take pride in your beautiful home, and we take pride in it as well with the services that we provide to you. It is our pleasure, and we are very happy to help achieve your goals for your various projects. Thank you for the opportunity, and we look forward to continually earning your business for many more years to come."

"That might possibly be one of the nicest things anyone has ever said about me, and I am truly touched. I know that I am not a Dr., though it makes me feel good that I can make a positive difference in people’s lives. I do what I do because I have a strong passion for the services that I provide to our clients. I also have a strong passion for our clients. I do not only want meet their expectations, as my goal is to exceed them each time. I strive to be the best not only for my clients, but for me as well. I recall that you have some projects coming up, and I want to let you know that when you need me, I have something special in mind for you just to say thank you for making me feel like a million! Thank you so much, and I sincerely look forward to working with you in the future!"

"We love to hear that we are fabulous for you! One of the great perks of our job is working with great people, great pets, and great pet people. Environmentally friendly products are so important for people and pets for so many different reasons. It actually takes us almost 3 hours to help make your home impeccable, so I am glad that we are there to help keep your family fresh, safe, and healthy for many years to come! Thank you!"

"Thank you for your review. We were very happy to get back to work for you and were very sorry that we were unable to work for you on a normal basis especially since we found that we share some of the same friends! I appreciate that you were there to point out the grease on the range hood. Because of the look and texture, I honestly thought that was the stainless material as I mentioned, so I am thankful that you were able to point that out so I could finish this properly to your satisfaction. As for the windows, you mentioned windows, though you did not mention that you wanted the exterior windows cleaned. If I would have known this I would have brought other equipment such as a squeegee, extension poles, and different cleaning solutions. Direct sunlight as we had that afternoon is extremely difficult to work with especially with fast drying cleaning solutions. As I mentioned, I am also deathly allergic to bees, and had I known we would be working outside especially with bees in the window coves I would have brought the proper protection. Though I was uncomfortable and tense with the window situation, I really wanted to help you both with your project even more. We appreciate the opportunities that you have given us, and we look forward to having a spot for you when one becomes available! Thank you again!"

"We thank you for your review. It is a pleasure to work with you and your family. We love what we do, and we want to do the best job possible for you and our other clients. If you love your job, you will never work another day in your life, and I hope that this motto shines through us in our different types of work and our attitude. We thank you for the opportunity, and we look forward to working with you for years to come! Thank you!"

"Thank you! We look forward to our next couple of projects with you!!"

"In an effort to provide continual improvement, we always like to gain feedback on what we are doing great, and what could use some improving, so we certainly thank you for your feedback. We always strive for 100% satisfaction and value, so we greatly appreciate your input here and along the way. Open communication is key, as it helps us get better, so we always like to see how we are doing and what we can do to help exceed expectations. We work hard to make our clients happy and deliver on our mission statement, so I look forward to continually showing you these results!"

"Thank you for your kind works and for your trust. I am so glad that we have had the opportunity to meet you and serve your family. It is a pleasure to work with you and enjoy our time with the pups as well! You make us feel like a part of your extended family, as that means a lot to us, and we look forward to being there for you whenever you need us!"

"Thank you very much for your review! I love what I do, and it really helps when we work for and meet great people who appreciate what we accomplish. I am certainly not a doctor, though I always feel great when we help make a positive difference in the lives of the people we serve. I appreciate the opportunity, and I thank you for your continued support."

"It is such a pleasure to work with you and your family, and I am so glad that you gave us the opportunity. I know it took some time to get on the schedule, and I greatly appreciated your patience during that process, so I am very happy that we can finally provide a service that you can trust and believe in. Though it took some time, I am also very excited that we are actually able to clean quite a few more rooms than we quoted for the same price. As I mentioned, the more that we are in a home, the cleaner it will stay, so it makes me feel good to know that we can create even more value for you and your family. We love coming to work for you, so I thank you for making our job so delightful! Sincerely, Neal Franklin"

"Thank you for your kind words and your review. We do care about the clients and the properties that we serve, as their homes feel like our homes in a way. I personally love what I do, and not only work hard for our clients, but I work hard for myself as well. I love the satisfaction of knowing that I put in a good day’s work and did something to the best of my ability. As we are all human and we all make mistakes, it is about always learning to be better personally and as a company. I try to get a project as close to perfect as humanly possible, because that is what I enjoy trying to achieve for our clients. I thank you for your business and giving us the opportunity. Sincerely, Neal Franklin"

"Thank you! I knew it was a great fit when we met, and I am so glad that you gave us the opportunity to achieve your goals. One of the great things about what we do is when we meet potential clients that become our friends. When this happens, it makes working with someone so enjoyable, and it is great incentive to keep a long term relationship going over the years. I look forward to keeping up our consistency and seeing how we can help over the next few years."

"Thank you! See you again soon!"

"It is such a pleasure to work with you, and we are so pleased that you contacted us. We have so much fun working with you, and you always make us smile to start our week. We appreciate all of your referrals in the Parma area, as that means a lot to know that you trust us with helping your friends and neighbors. On a side note, you are also an amazing designer, so we look forward to seeing your new projects completed! Thank you again for helping make our job so delightful!"

"Thank you for your review and your kind words. Though you did not mention it, we did initially miss a spot on the floor for you under a large China Cabinet, so I wanted to point this out. We take great pride in our work, though sometimes we unintentionally miss something. In an effort to provide continual improvement, we always like to gain feedback on what we are doing great and what could use some improving, so we greatly appreciate your input. Mistakes do happen, but it is how we handle them and what we learn from them that makes us better. I am certainly glad that we have the opportunity to continue to work with you, and we greatly appreciate the referrals that you have passed on to us along the way."

"Thank you for your feedback. It is a pleasure to work with you and your family, and we look forward to being back for you next week!"