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ARCO - Affordable Roofing & Chimney Options

4.6(
796
)

Chimney Sweep, Chimney Repair, Roofing,

... +13 more

About us

ARCO has been serving the greater Cincinnati & Dayton Area since 1999. All of our technicians are certified sweeps and inspectors with the CSIA. ( Chimney Safety Institute of America ) Also, ARCO is a member of the Chimney Sweeping Guild and stay up to date with all new fire codes and county regulations. Here at ARCO we take pride in being an honest, straight forward family business looking for steady work at a fair profit. Our owner, Patrick Archer, spent 4 years in the military before being honorably discharged and starting college. Patrick's last 21 years has been in the construction industry with 15 of those years owning ARCO. We also have HAAG Certified Inspectors for those customers needing a certified roof inspection for their insurance company or any storm related claim damage. We have gathered loyal people with integrity, values, & experience. Our interior & exterior construction knowledge, combined with our on the job expertise makes ARCO a company you can count on! So before awarding that next project to just any contractor, put ARCO on your bidders list to ensure a true and guaranteed estimate that will save you time and money. Call us today for your free estimate and design consultation from roofing to anything exterior. Thank you for your time and the opportunity to earn your business now and in the future.

Business highlights

26 years of trusted experience

Services we offer

Roofing, Chimney, Siding, Gutter, & Skylights. Chimney Sweeps, Repairs, Rebuild, Caps, Liners, Chase Covers, Crowns, Re-Lining, Tuck Pointing, & Installation. Roof Replacement & Repairs. Rubber & Asphalt Shingles.

Services we don't offer

Tile, Slate, Gas Leak, Gas tune ups. Gas fireplace cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.6796 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
13%
3
5%
2
3%
1
3%
Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.7
punctuality
4.8
Write a review
Showing 501-525 of 796 reviews
Amy C.
05/2016
5.0
chimney sweep
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mike Y.
05/2016
5.0
chimney sweep
  + -1 more
unknown
Description of Work: Arco performed a chimney sweep which was long overdue. It led to repair services on our chimney which were very pricey. In hindsight, I should have sought a second opinion/quote on the repairs.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Jeff A.
04/2016
5.0
chimney sweep
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Heather S.
04/2016
5.0
chimney sweep
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$99
Viola P.
04/2016
5.0
chimney sweep
  + -1 more
unknown
Description of Work: It was a professional cleaning and inspection of our chimney and fireplace that included pictures. They unfortunately didn't leave any of the pictures with me, and the price they quoted to fix our chimney issues was extremely high. They were very professional though and did the services they were supposed to do.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$175
Labib R.
04/2016
4.0
chimney sweep
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Richard T.
04/2016
5.0
chimney sweep
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Michael B.
04/2016
5.0
chimney sweep
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Treva J.
04/2016
4.0
chimney sweep, chimney repair, fireplaces
  + 1 more
unknown
Description of Work: Installed Chimney liner and cleaned area connected to wood stove. We appreciated John's knowledge and expertise, however, had we not explored options for this work, we would have been oversold.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Mike and Anne S.
04/2016
5.0
chimney repair, chimney sweep
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$99
amy H.
03/2016
5.0
chimney repair, chimney sweep
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$99
Cyndi H.
03/2016
5.0
chimney sweep
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Helen R.
03/2016
5.0
chimney repair
  + -1 more
.
Description of Work: Installed drop-in damper.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$525
Mark and Maggie B.
03/2016
5.0
chimney sweep, roof cleaning, roofing
  + 1 more
unknown
Description of Work: Tear off roofing and install new roof on my 3-story house and the flat roof over screen enclosed porch. Also, did structure repairs where needed. EXCELLENT WORK AND FOLLOWUP!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jennifer M.
03/2016
5.0
chimney repair, chimney sweep
  + 0 more
unknown
Description of Work: They cleaned out the chimney. They told me I had to repair my chimney inside and out. They were correct, however their estimate was much higher than other estimates.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$99.99
jody B.
03/2016
5.0
chimney sweep
  + -1 more
unknown
Description of Work: Clean chimney
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Boo W.
03/2016
5.0
chimney sweep
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Victoria P.
03/2016
4.0
chimney sweep
  + -1 more
unknown
Description of Work: Overall, Arco was did a good cleaning job and appeared to be knowledgeable. The sweep was a messy job and he did leave footprints all over our floors and fingerprints on doors and doorways which wasn't great. We had further needs and we asked to send us a quotation even though we couldn't action it right away (hire) but the quote was never sent. So good for the cleaning but unlikely to use them for the bigger job.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$99
Response from ARCO - Affordable Roofing & Chimney Options
This sweep was completed by our newest member. I apologize for the negative experience and we will definitely perform some retraining to ensure this does not happen again. Thank you for the opportunity and on your next sweep I guarantee a perfect experience or it will be free. Best Regards, Patrick Archer ARCO 513-360-0778
TOBY G.
03/2016
5.0
chimney sweep, chimney repair
  + 0 more
unknown
Description of Work: Chimney sweep & inspection
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$99
Paul M.
03/2016
5.0
chimney sweep
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Tim H.
03/2016
3.0
chimney sweep
  + -1 more
unknown
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$99
Jon C.
02/2016
5.0
chimney sweep
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Virginia J.
02/2016
5.0
chimney sweep, fireplaces
  + 0 more
unknown
Description of Work: They put in a new damper in my fireplace and replaced the grate and the door on the outside of the fireplace. They did a great job and very professional.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$560
Kathie J.
02/2016
5.0
chimney sweep
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael L.
02/2016
1.0
chimney sweep, roofing
  + 0 more
unknown
Description of Work: Arrived slightly late. I thought I was receiving a roof tun up. They spent no longer than 15 minutes on my roof and that might be a generous time estimate by 5 minutes or so. Told me I would be needing a new roof within the next year and departed. Totally disappointing experience and I would never use this company for any further roofing inspection or repair. Unbeknownst to me I used another ARCO shell company for a chimney inspection and cleaning. They did clean my chimney but then told me I needed a new fireplace firewall panel and a chimney cap. Said the cost would be about $3 thousand dollars and departed. Never followed up and frankly I am glad they did not. Avoid this company in any and all forms.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
Response from ARCO - Affordable Roofing & Chimney Options
Thank you for the opportunity to earn your business, & thank you for the feedback in your review. I am sorry that you feel we miss treated you, & it appears we did not spend enough time explaining to you the safety and maintenance issues your Fireplace & Chimney currently have. Despite this, I am extremely disturbed by the several inaccuracies & false statements within your review of my company, which will directly affect any potential future Customers. To begin with, I had all my vehicles equipped with GPS which show the exact arrival & departure times from a Customer’s home. In your case our Certified Sweep arrived for his 3pm to 4pm appointment at your home at exactly 3pm & 23 seconds. He left your home at 4:01pm. That being said, our office schedules appointments with an hour window of arrival, such as 8am to 9am. Our technicians can have up to 5 appointments per day, & sometimes an appointment can run over. Typically, one hour is the average time to complete a sweep, inspection, and quote any other issues our technicians see. Secondly, our digital office records go back 10 years, & our company has never performed a roof tune up for you, or your home. I am not sure who you hired for that, or who completed it, but our records clearly indicate it was not us. Lastly, we did provide you with a quote for $2200, for the issues our Certified Sweep had found, which is around $2,000, not $3,000 as you have claimed in your review. These obvious safety and maintenance issues can clearly be seen in the photos we took & emailed to you. We fully understand Customers may not be happy when we find & point out safety concerns that need to be addressed & completed to bring your Fireplace & Chimney up to code, but we are obligated to let you know these issues not only for the safety of you, your family, & your home, but for our liability as well if we do not address them with you. I wish we would have spent more time discussing these issues with you that day, & obviously I wish we would have given you a call back to see if you were interested in proceeding with our estimate. We do want your business, & our standard procedure is to call customers back after their original appointment & assessment, to ensure they have received the information & photos at the email they had provided. That being said, these reviews need to be accurate to depict the overall operations and mistakes of my company. My team & I will do everything in our power to ensure Customers have a great overall experience with Arco, from start to finish. But we are unable to do so if Customers do not reach out to us, via our phone number, our company email, or your Certified Sweeps phone number. In your case, I feel the impression my technician left on you was obviously negative, & I will speak with him immediately. In any case, your review is extremely harsh when our records clearly show we did our job to the exact specifications of your Angie’s List purchase, we arrived on time, & we informed you of the problems you are facing with your Fireplace & your Chimney. To any future customers, we have 6 Chimney Sweeps who are CSIA Certified through the Chimney Safety Institute of America, & we currently have 2 more scheduled to attend the training in June. Please, if you feel that you were not treated as you should have been, or if feel uncomfortable with the Chimney Sweep we send out, kindly let the office know, & we will connect you with another Chimney Sweep on your next visit. We understand this can happen, & we welcome any & all feedback that helps us continue to improve our business. Patrick Archer Owner ARCO Remodeling

Contact information

6202 Hamilton Middletown Rd, Middletown, OH 45044

https://www.arcoroofing.us

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 2:00 PM
Saturday:
10:00 AM - 3:00 PM

Licensing

Insured
Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Chimney Sweep,
Chimney Repair,
Roofing,
Fireplaces,
Chimney Caps,
Gutter Cleaning,
Masonry,
Gutters,
Gas Logs,
Roof Cleaning,
Pressure Washing,
Skylights

FAQ

ARCO - Affordable Roofing & Chimney Options is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 2:00 PM

Saturday: 10:00 AM - 3:00 PM

ARCO - Affordable Roofing & Chimney Options accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, ARCO - Affordable Roofing & Chimney Options offers free project estimates.
No, ARCO - Affordable Roofing & Chimney Options does not offer eco-friendly accreditations.
Yes, ARCO - Affordable Roofing & Chimney Options offers a 10% senior discount.
No, ARCO - Affordable Roofing & Chimney Options does not offer emergency services.
Yes, ARCO - Affordable Roofing & Chimney Options offers warranties.
ARCO - Affordable Roofing & Chimney Options offers the following services: Roofing, Chimney, Siding, Gutter, & Skylights. Chimney Sweeps, Repairs, Rebuild, Caps, Liners, Chase Covers, Crowns, Re-Lining, Tuck Pointing, & Installation. Roof Replacement & Repairs. Rubber & Asphalt Shingles.
Tile, Slate, Gas Leak, Gas tune ups. Gas fireplace cleaning

Contact information

6202 Hamilton Middletown Rd, Middletown, OH 45044

https://www.arcoroofing.us

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 2:00 PM
Saturday:
10:00 AM - 3:00 PM