ARCO - Affordable Roofing & Chimney Options

They arrived on time and were very professional and personable. They cleaned from the inside and the outside, being sure not to get the soot on anything. I would use them again.

They were responsive and responsible. They did gutter repair for me in the past and noticed that some repairs need to be done to the chimney. I didn't have any issues.

It was a very good experience. The man was very professional about his work.He He knew what he was doing. We were very satisfied with his work.

There were no troubles with scheduling and there were no additional fees beyond the prepaid rate of the deal. They spent about 35 or 40 minutes on the job and left no mess behind. It turned out fine. We are pleased.

It went pretty well. They came out when they promised they would, they were on time, they were polite, they did the work quickly, they were clean and they worked perfect.

They did a good job as far as I can tell. They did a good job, and they did what I had bought the deal for them to do.

I do not like workers to come to my house with gym shoes on. I feel this looks unprofessional and unsafe. They did not remove all the debris from my gutters and roof. Office support was terrific, especially Jamie. Jamie was always more than kind and professional.

Too expensive for the work performed and the price for work that they wanted to perform in the future was too high also.

The company came out on time and completed the work without us having to be there which was very convenient. When we checked it out that night, we noticed that a portion of the roof was not clean. It took us 2 days to get a hold of the company but then once we did they came out and completed the service the next day. They were very helpful and responsive.

Quick service, polite repair tech, great instruction, and service plan.

This was an Angie's Big Deal purchase for $99. The entire process went very well. The technician phoned to say he would be just a little late - and then he came exactly when he said he would. The two men were very courteous, careful with the tile around the fireplace that had been faux painted, and cleaned up beautifully. I will be calling them again to repaint the inside of the firebox as well as seal around a roof vent that was letting in a small amount of moisture. They even showed me a phone photo of my roof where the seal was needed. Great experience! Technicians returned as scheduled. Completed work - painting fireplace and patching roof. Again, careful, courteous service. Just a note - a month later I received a call from their office that I needed to pay my bill of $227. the cost of additional service after the Big Deal. I explained I had paid by check at the time of service. While they were extremely nice, I was thankful I could give them the check number and the date the check cleared my account. I will still use them again- and will be certain to keep good records. This does not change my rating of the company.

They were courteous and prompt. We had never had a chimney sweep before, so really didn't know what to expect. They said everything looked good, and this really just provided us peace of mind to go ahead and use the fireplace for the winter. My only complaint is that the tarp/blanket that they used to put down on the carpet (around the fireplace, to keep the carpet clean) was dirty. I didn't see the point of using a dirty tarp to keep the carpet protected and clean; it concerned me a bit, especially since my carpet is a cream color. Other than that, they did a good job and we would use them again. The price seemed fair.

There were no troubles with scheduling. He came in, looked at my chimney and said it was going to need a lot more work. He came in and inspected my chimney then told me it was going to cost $700. I had already paid $99 for the deal. He did not give me credit for my coupon. Everything was good except for him not giving me credit for the coupon. I feel like he did not do the work correctly through the coupon and in essence overcharged me. I would not hire him for additional work unless he makes it right with the coupon.

.I think they did a good job can't tell till it rains.They were very understanding because the weather has been so bad.

He came out and did what he was supposed to do. There were no additional charges beyond the big deal amount. He seemed to be very helpful. I had a couple of questions on my french doors downstairs, so he took a couple of pictures of them and told me that he will get back to me. They're starting to rust. I knew what he was going to do before he got here and I thought it was reasonable. They got here when they said they were going to be here. He was on time. Because there was still snow on the ground he didn't come into the house with his wet feet. So I just think he was very nice.

I didn’t have any troubles with scheduling and they arrived on time. Everything was performed according to the details of the deal. There were several technicians who came out as they were training a couple of new employees. This was the first time I have had the service done and I was unsure of what to expect. The pricing was fair and was a good value. We are happy with the services they performed.

I had to get a refund for this Deal because we weren’t able to schedule it around the snow. They were willing to come out and inspect the roof with 6 inches of snow on it (?), and that ultimately turned me off to the quality of this service. They also said they could come clean the gutters that were filled with ice. It just didn’t seem sensible to be.

The service provider was very respectful and honest. I appreciated that he told me to request a refund, even though he took the time to look at my gas lines and chimney. He just didn't feel right taking payment when he noticed that the gas logs we have are not save with our chimney. When we are able to purchase a vent-less system, I will definitely call Arco.

Provider was very slow to make contact; after several days I took the initiative to call them. All six of their numbers lead to the same voice mail; they never provide a number where you can instantly reach a person. I left a message simply stating I was looking to have my chimney cleaned. They called back much later and told me there was over a two week delay to have done work I WOULD ALREADY PAID FOR. I said I was having a dinner party soon and needed to get it done. Having already been paid to do the work, they apparently didn't feel they had to actually do it. Two weeks later I called them up on the day they were supposed to be by and was told they'd changed their minds because (and I quote) "you made the girls in the office cry". The owner said, "I was out that day, but I was in the other room, so I overheard the conversation," in which he accused me of saying many things I did not say, amongst them canceling the appointment, which is CLEARLY why I took a day off work on the day of the appointment to supervise the work. Being told to schedule a job on time makes your office workers cry? No, these people are just self-righteous and think they are entitled to lie to their customers and say anything so they can schedule work for whatever time is convenient for THEM. The owner then called me back again and said that the girl (singular.,not plural) whom I supposedly made cry was his wife and physically threatened me. I told him to stop harassing me and said I would call the cops if he gave me any trouble. The $99 for a sweep offer is only good if you're willing to schedule two weeks out, then hope they don't decide they don't feel like not showing up that day. Appearing to be a fool who will toss more money their way for nothing helps.

The gas-powered fireplace had worked well over the past ~20 years, but then has failed to perform. I determined that the pilot light was out, and my efforts to restart it didn't work. The Angie's Listing appeared soon thereafter. The provider thought it likely that a downdraft caused the pilot light to go out, noting that this was a fairly common occurrence and not a flaw in the setup. He and his associate cleaned out a moderate amount of "stuff" from the reassembled the stack of (fake) logs, checked out the chimney, cleaned the glass partition that's towards the front of the fireplace, and explained the purpose of the (removable) grid placed in front of it. (It's a safety feature: even with the fireplace going strong, the grid itself was not significantly warm to the touch, reducing the likelihood of harm to toddlers and pets.) He seemed surprised that we'd not had prior servicing. He recommended adding a blower to move heated air from the fireplace "box" to the adjacent living space, and I asked him to go ahead. Everything has worked well. The quoted price was higher than I'd expected, and I became concerned when I found prices "on-line" that were significantly lower. When I spoke with the provider about my concern, he noted that the blower he utilized was of a higher quality than those I'd discovered. In addition, he noted that the blower he would use came with a lifetime guarantee. He offered a small discount, and I agreed to the install. (I estimate the two in-home visits combined took a combined hour to an hour and a half.) In operation, utilizing the (variable-speed) blower does move ward air into the adjacent living space, noticeable for perhaps 10--15 minutes after turning off the fireplace itself. The provider noted that this was beneficial for the unit as a whole, but I did not pursue details. I suspect that if I'd run across this deal a year or two ago I would have passed it up (or have forgone the blower). But I do think there's a psychological boost in having a cleaned, tuned-up system that breathes warm air....

Although arriving late because of the inclement weather, Bill did call me several times to keep me current on his ETA. Bill and his team took measures to protect the area from getting soiled from the work. Prior to leaving, they cleaned up and made sure the area was in the same order. Bill provided me with a detailed estimate and explained all the recommended repairs with a reasonable price. I would definitely contact this company in the future for necessary work! They were very professional.

They were prompt, professional and honest. They said our chimney looked good and didn't need to be cleaned and that we could get a refund for the big deal we purchased.

We are very pleased with the service we received from ARCO Roofing. They arrived early (after calling to make sure it was OK). The removed their shoes and commenced to doing a thorough job of cleaning and inspecting inside and outside. He gave me suggestions on continued care and answered questions. When they left, no one would know that anyone had been there, except for the "new" fireplace.

Showed up on time and performed the service professionally. Took time to satisfy questions and explanations of service performed. Very good.

It worked out fine, no problems at all. I had them do some other work, so they charged me about $200 more. They did the chimney sweep without a problem. The price was fine.