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35 years of trusted experience
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Reviews
4.979 Reviews
Showing 1-25 of 79 reviews
Lindsay (for Kurt) T.
04/2022
moving companies
+ -1 moreI honestly cannot think of 1 thing I could have asked for that we didn't receive! They exceeded our expectations! They were prompt, efficient, worked well together as a moving team. They were professional but very approachable. They took great care with our furnishings wrapping everything as though it were their own. They never grumbled or bitched, even when carrying the heaviest of our furniture. on the load-out they took great care to re-assemble everything, without being asked. They actually READ the notes on our boxes and asked questions if unclear. They placed our furniture exactly where we wanted it, even making recommendations for best use of space or centering! They even moved a few things twice as we changed our minds about placement! We give them our highest recommendation, including for longer out-of-state moves! Thank you Alexander Moving!
Description of Work: Full House move from Mentor, OH to Loudon, TN
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Yes, I recommend this pro
$9,300
Kristen R.
10/2020
moving companies
+ -1 moreThis company has gone above and beyond for me on multiple occasions. They have moved me from two homes and stored my furniture in their facility. I have never had a single thing damaged and their customer service is absolutely exceptional. I highly recommend Alexander to anyone looking for moving or storage services.
Description of Work: Moving and storage
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Yes, I recommend this pro
Melanie C.
08/2017
moving companies
+ -1 moreWe hired a 3 man team and these guys were fantastic! Professional, polite and all-around great workers. They worked nonstop in loading and unloading the truck. I would hire them again without hesitation!
Description of Work: Moving from one house to another
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Yes, I recommend this pro
Anne G.
09/2016
moving companies
+ -1 moreI couldn't be happier with this moving company, and this is the only company I will use or recommend to friends in the future.
Description of Work: Move my father from a house to assisted living..This is my second time moving with Alexander Movers. I was completely impressed by them when I used them for my own move, so when it was time to help my father move, I called them back. I have moved quite a few times, with quite a few movers, and Alexander offers the highest quality, careful move; with very courteous and professional movers, all at a reasonable price. When you arrange a move, they will interview you to make sure they have all the details of your needs, then they follow up to confirm prior to the date, to see if your needs have changed. There is no trouble with arranging extra stops to pick up additional items in other places. They arrive promptly, and work non-stop. They don't dawdle, and this saves me money. They carry extra supplies in case of need, and have no problem if you need to make small changes during the process. The movers remained friendly and courteous the entire time, moved furniture around as necessary until we were happy with the final placement, and never nicked or broke a thing. I couldn't be happier with this moving company, and this is the only company I will use or recommend to friends in the future.
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Yes, I recommend this pro
$600
Richard F.
11/2015
moving companies
+ -1 moreIt was very easy to set up a moving date on short notice. The office staff were friendly and knowledgeable. The moving staff (3) arrived on schedule with all necessary equipment and went right to work on loading our furniture and many many boxes. they were very professional, and friendly, as well as being hard workers. Everything went smoothly and satisfactory. I would definately use them again.
Description of Work: Move houselhold from Mentor to Chardon
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Yes, I recommend this pro
$900
JIM & MARGIE S.
11/2015
moving companies, piano moving
+ 0 moreWhen I called to voice our dissatisfaction, Ms. Alexander responded as I described in the complaint resolution, with anger-even though I spoke to her in a clam manner. As I said, she was abusive, disrespectful, belittling, sarcastic and just downright nasty. She didn’t apologize-she didn’t’ do anything but insult me. She just kept repeating in her nasty, sarcastic way that she’d get the tip back from the men and return them to us, because why should she have to listen to us and put up with our complaints. We told her to forget it. Actually, we weren’t asking for anything then- we just wanted to voice our displeasure with their service. I finally just hung up. The following day Goodwill came, but refused to take the piano-they were not provided with the necessary equipment to get it on the truck. So there we were-stuck with a piano in our garage and we were to leave the following day. We decided to give Ms. Alexander a chance to make things right, so I called and explained the situation and asked if they could possibly drop off the piano on the way to our destination, or perhaps she might know of someone else who would want it. No dice- she just went into another one of her tirades- said if they moved the piano again they’d charge us another $50.00, and finally, was so enraged she said she was sick of us and she was cancelling the contract-she didn’t want to deal with us anymore-she said she’d refund our money. She did refund the deposit for the second move. Now we were left without a mover on the day before we were to leave. We were upset at first, but it turned out to be a blessing in disguise, which I will explain shortly. Later on in the day, I happened to go into the den and found to gouges in the wall. It was perfect before- I know because the desk that occupied that spot had been moved out the week before and I checked to see that there was not damage to the wall. Another item Goodwill left was a two drawer legal sized filed in like new condition (or it was until it was moved). The drawers were ajar-Jim went to close them and found they were broken. Apparently, they didn’t’ bother to secure the drawers to the file-one of them must have hit the wall because the gouges corresponded exactly to the size of the drawer. Now, we had another wall to repair. The file was broken, so we couldn’t offer it to anyone. The now broken down treadmill was left, as well, and in that condition, we couldn’t offer it to anyone else, either. We finally had to hire someone to haul all these items away. Getting back to Ms. Alexander, I called a third time-hoping to speak to the secretary (by the time I was so upset by all we had to endure because of these unscrupulous movers, I decided I did want the tip money back-it was just the principle of it.) Ms. Alexander answered and was her usual mean spirited self. She told me I’d have to deal with the movers myself and actually gave me their names and phone numbers- unbelievable- I’ve never heard of an employer who would give out their employees’ personal information. I did call them-the head of the crew was just as accusatory, abusive and nasty as his employer, and absolutely refused to return the tip or the furniture. Now- in that regard, this is the second request for the complaint resolution, which I referred to on the form: We would like the movers to deliver all the furniture they took-with or without our permission- to the lake county furniture bank (they can get the address form the council on aging), and we want proof of that delivery. (Unfortunately, we just found out about this group-they pick up unwanted furniture and distribute it to the needy-wish we had known about them before-we would have given them everything.) Speaking of charities, we found it especially disturbing and distasteful to hear Ms. Alexander refer to those organizations with such distain. When I complained about the way the movers treated the furniture for Goodwill, she said, “Oh, so what it’s just going to Salvation Army (actually-goodwill)-who cares-they won’t know the difference anyway.” Well-we care-we wanted to give them our furniture in good condition. Charitable organizations are important to us-they help those who can’t help themselves. We found her comments callous, to say the least. Hope she never needs the service of one of these groups-she should keep in mind that saying-“there but for the grace of God go I.” As I said, Ms. Alexander’s cancellation of our contract was a true blessing for us.”
Description of Work: We had two moving days. They came on the first day to move furniture into garage. Dining room set and computer desk, piano, treadmill etc. They knew what we had to move and sent two workers who were inadequate for job. We told them not to move through small room and they tried anyway and knocked off railings and failed to inform us of so. Had two sofas that I wanted to stay clean and wrapped them in plastic covering. For some odd reason they ripped the covering and piled two dining room chairs on one and glass shelves on the other. It doesn't really make sense. We gave them a few things we didn't want any longer and they decided to take extra things we didn't give permission to take. I called owner to explain this and she started screaming and yelling and claimed everything was "my fault". Gave me a really hard time about the job.Manager is the rudest person I have ever spoken to. Very unprofessional. I will never hire them again. I called them again today 12/7/15 (the owner is mean and nasty and and screams at me) My husband gave the guys a $30 tip before we knew everything that happened. The owner said she would get the tip back for us but now she says it's up to me to get it and she gave me the phone numbers. They did more damage than we knew. My file cabinet was moved and they didn't tape the drawers shut. There was a gouge in the wall where the file hit it. (two different gouges) I had to fix the wall before we left. They broke both of the file drawers in the move. He also broke the treadmill - took it apart when I told him not too. I called Josh and he started screaming when I asked for his tip back. I offered him a table and chairs and fake potted plant and they took that to mean he could take anything they wanted and they did. They are mean, sarcastic people and we don't anyone else to have that awful experience. I gave them a box of Zip Lock baggies because they needed 3 or 4. When I found the box they had helped themselves to 2/3's of the box. I apologize for the length of this complaint report – It’s difficult to explain the problem without including all the details. I spoke to Sue Sarama, the secretary at Alexander’s many times before we hired them – She was always so kind and did her best to answer my questions, in fact, everyone I had occasion to speak with at that time, including Ms. Joni Alexander, the owner, were all very nice and helpful. We were impressed and thought we had chosen the right company for the job. When we went to their office to sign the contract wand met them in person, we were sure we were doing the right thing. We keep wondering now how we could have been so wrong. We had two moving dates scheduled with Alexander’s- the first (Mon. 11-23) was to move some of our furniture and decorative items into our garage for Goodwill to pick up the following day. The second date (Wed. 11-25 – the day before thanksgiving) was to move us to our new location. The two man crew arrived right on time. They seemed very nice and polite and went right to work. The head of the crew was so impressed with the kitchen set- he admired it so much, I finally (Just to be nice) asked if he would like to have it. He also greatly admired an artificial willow tree in a ceramic pot we had between the living and dining room, so I told him he could have that, too. (the kitchen set and tree were not listed on the good will pick-up order, so I thought it would be ok.) He said He’d love to have the kitchen set, but would think about the tree. Later on, he asked my husband if he could have the computer desk from his den (that wasn’t on the list, either) and my husband, Jim, agreed to that too. That was it. Sometime after they left, we discovered they had helped themselves to other items, as well. It’s true we were giving these things away- but to Goodwill- they had no right to take anything else without our permission. I have to say here that we must take part of the blame for all this. By offering them the few items, we kind of set the state for them to get the idea they could take advantage of us. Also, I have to admit, we didn’t watch them every minute – we were told by Ms. Alexander and Ms. Sarama they had the best movers in the business – and we believed and trusted them. The men seemed to be doing a good job- we did see them carry out most of the items – as far as we knew, they didn’t hit anything, so we were pleased they appeared to be so careful. Thinking back, though, they didn’t take direction very well. AT one point, we saw them trying to figure out how to disassemble the treadmill in the den. We told them it was not necessary- it was delivered fully assembled and it was on wheels, but they insisted, so we didn’t say anything more. There’s one really trivial thing we’d like to mention, nonetheless-they were taking apart the computer desk and asked if we had any small ziplock bags they could have for the nuts and bolts for whatever they had to take apart. We asked how many they needed-they said maybe three or four, so we opened a new box of ziplock sandwich bags and gave them what they asked for, but left the box in case they needed more. After they left we went to pick up the box and found they had taken two thirds of the box. Of course, they’re very inexpensive, so that really doesn’t matter, but the point is, it shows how dishonest they were- and they took advantage of our good nature – we find that offensive. We did tell them from the beginning we wanted everything taken out the front door- there was not enough room to move things out through the utility room. When they came to the last item to be moved-our Worlitzer spinet piano, we saw the head of the crew with a tape measure in the utility room-he was sure he could get the piano out that way. We told him not to do it, but he insisted on trying, well, he was wrong- they had to take it out the front door, as we tried to tell him. We had a bi-level home-they had to take it up five steps. When we saw how they struggled, we felt really bad for them. Truly, we thought they might kill themselves in the process. They were just not equipped to do the job.. When we hired Alexander’s, we make it clear we had this piano in the lower level family room-we concerned they might have trouble getting it out of there. Ms. Sarama and Ms. Alexander assured us their guys were all “big Bruisers” and the best in the business, so it would be no problem at all – in fact, Ms. Sarama claimed she had seen them carry pianos up a full flight of stairs. The tow men they sent to do this job could hardly be described as “big bruisers”- the head of the crew was sight build and about 5’7” tall. The helper-just a kid- was a little taller and somewhat heftier. They did, with very great effort, finally get the piano out and into the garage, and the job was over. My very kind, always generous Jim thought, all in all they had done a good job (so did I) – and the piano move was such a difficult task- so he gave them each a $15.00 tip. We should have had the good sense to check around first, but, foolishly, we trusted them. Just as they were about to back out, I happened to go into the utility room and was shocked to see they had knocked loose one of the railings off the utility room stair side wall. I called Jim and he ran out and stopped them (this probably was a result of their attempt to get the piano out that way.) The head man came back and denied they had done it. He claimed the railing wasn’t attached properly to the wall (both railings were there for over 25 years), so it was our fault. He then put some crews into re-attach the railing to the wall, and they went on their way. The wall was still damaged, so we had to repair and paint it. It was a little after the fact, but after they left, I took a look into the garage to see what they had done with the furniture. I was shocked at what I saw. I bothered to wrap the two sofas in plastic to try to keep them clean- we saw them take them out that way. For some reason, they ripped open the plastic, took the cushions off, mixed them up together and stacked them in another place. There were side pillows on one of the sofas-they were put on top of the piano bench, which they placed on top of an old dresser we had in the garage. They weren’t visible, because the dining room hutch was in front of them. Also, we had a foam pad under the cushions on the older sofa to bolster them up. They removed that, as well, and put it with the cushions. How would anyone have guessed what it was or where to put it? We bubble wrapped the glass shelves from the hutch. They took them and piled them on one of the cushionless sofas and stacked two of the dining room chairs on the other one. They put the two very heavy dining room table leaves across two more of the chairs. The others were crammed in the opposite side of the garage. One of the dining room table legs was sitting directly on the garage center floor drain. Everything was a jumbled up mess-it was ridiculous, and there was no good reason for any of it. We had plenty of room in our oversized two car garage, and we left our car outside, we had to take time we didn’t have to straighten things out and try to put everything back together as best we could. We also noted they had bound up the treadmill they had disassembled with all kinds of tape. It was a fine piece of equipment-now it looked like a piece of junk.
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Response from Alexander Moving Co
George G.
09/2015
moving companies
+ -1 moreThe move went extremely well. Rick & Austin were professional, friendly and efficient. In addition to moving our furniture from one house to another, they moved a bedroom suit that we donated to a community outreach center for us. They were very cooperative. The office staff was very thorough in giving us the requirements for moving mattresses and offering supplies that we might need for the move. We were very pleased with the service from beginning to end and would highly recommend this company.
Description of Work: Provider moved our furniture.
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Yes, I recommend this pro
$315
Susan B.
08/2015
moving companies, piano moving
+ 0 moreIt went great. A bit of an underestimate as to how long it would take but Alexander was great and having recognized that they sent additional crew out to help (with my permission). Again - moving to a century home is always going to be difficult due to the small door openings and hard to maneuver spaces. The folks at Alexander went out of their way to get every piece of furniture in it's place without any damage. This includes moving my grand piano.
Description of Work: Moved me from a huge 5 bedroom home into my new downsized home - less than half the size. I had lots of 'stuff''! New home is a century home so needless to say there were right and difficult to maneuver spaces and staircases. Also moved my grand piano.
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Yes, I recommend this pro
$3,200
Belinda B.
08/2015
moving companies
+ -1 moreThe move went well and the movers were pleasant.
Description of Work: Alexander Moving moved furniture and boxes (about a one bedroom apartment) from Ohio to New York.
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Yes, I recommend this pro
$2,600
RHONDA E.
07/2015
moving companies
+ -1 moreIt went great. The moving company stayed in touch with me before the move. The movers showed up on time and were well prepared and nice to work with. I am glad I choose this company for my move.
Description of Work: Moved my furniture from a house to a temporary storage unit.
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Yes, I recommend this pro
$400
Maria Z.
07/2015
moving companies
+ -1 moreAlexander Moving did an excellent job! The movers were extremely responsive, efficient, and professional. They took good care of our items and, despite the torrential rains we had on our moving day, nothing got damaged or wet. The 3 men they sent were very accommodating and pleasant as well. I would definitely use Alexander in the future and I would recommend them to my friends.
Description of Work: Loaded, moved, and unloaded household goods
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Yes, I recommend this pro
$1,300
Jacqueline R.
06/2015
moving companies, piano moving
+ 0 moreWe packed ourselves and we marked all the boxes with contents. Should have controlled where the boxes were placed in the garage and put them in groups! Our fault. Otherwise the move was very satisfactory.
Description of Work: Moved a piano on a separate day and moved a whole, four bedroom house locally.
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Yes, I recommend this pro
$1,400
Tom R.
05/2015
moving companies, piano moving
+ 0 moreFirst, this is the third time we have used Alexander Moving. As with our previous two moves, they were outstanding. They used two trucks and three men. They were on time, and extremely professional. They completely covered the hardwood floors and were careful with all of our belongings. That was especially true for our Baby Grand piano. They reassembled it and it played beautifully. I hope not to be moving again but if I do there is only one company I would call, Alexander Moving.
Description of Work: Moved our furniture, including a piano, from storage to our new in law suite.
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Yes, I recommend this pro
$1,700
Sharon N.
05/2015
moving companies
+ -1 moreMove went great. It took less time than anticipated. They were very careful with our items. They were also very careful delivering everything into our new home.
Description of Work: Provider moved all our belongings from our storage unit and our temporary living location to our new home.
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Yes, I recommend this pro
$500
Jacqueline R.
04/2015
moving companies, piano moving
+ 0 moreThey were very professional, putting the piano on a dolly, but lifting it over the hard wood floor and over the threshold onto the walkway.
Description of Work: Removed the piano (with a broken sound board) from a ground floor room and took it to the dump.
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Yes, I recommend this pro
$170
Emma J.
03/2015
moving companies
+ -1 moreThey were prompt, professional and friendly. I had purchased a media chest from a furniture store and I thought it would fit in my car, well I was wrong. I had to leave the chest at the store and arrange for someone to deliver it to my home. I contacted several vendors, one didn't call back, one said they would have to charge and outrageous flat rate just to move one piece of furniture and one said they would call back after checking with their supervisor but they never did. Anyway, I left a message with Alexander Moving and Joanie called me back right away and left a voice mail message for me, this was on Sunday. I called her back Monday morning and she listened to my sad story and said they would be happy to help me. The cost was reasonable and the movers were very nice. I will use them again and recommend to my family and friends.
Description of Work: Alexander Moving Co. moved a Media chest for me from the furniture store to my home.
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Yes, I recommend this pro
$75
Clark M.
12/2014
moving companies, piano moving
+ 0 moreThey were on time. They took care moving my contents. Protected all on the moving van. Protected my belongings that went into storage. I had a lot of questions prior, and they answered all.
Description of Work: I used Alexander Moving 2 times in the last year. Once to move a piano and the other to move furniture. They were a pleasure to work with. Called day before to confirm and on time the day of moving. I recommend their services.
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Yes, I recommend this pro
$12,102.14
Response from Alexander Moving Co
Travis P.
12/2014
moving companies
+ -1 moreAmazing service quick and on time. Efficient and careful. Everyone from the reservations agent to the movers were awesome.
Description of Work: Moved two locations into a new house.
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Yes, I recommend this pro
$800
WILLIAM P.
12/2014
moving companies
+ -1 moreThe move went quickly and efficiently, and on time. The crew was very professional, friendly and careful with fragile items.
Description of Work: Moved house contents as specified from old house to new house.
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Yes, I recommend this pro
$1,100
Kayla S.
12/2014
moving companies
+ -1 moreThe service was great. Communication prior to the move was continual and easy - even on short notice! The day of the move went very well. All furniture was moved carefully and the crew was extremely nice.
Description of Work: Move furniture from apartment to home.
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Yes, I recommend this pro
Reinhold B.
11/2014
moving companies
+ -1 moreThe crew was fantastic. Very efficient, polite, helpful and profesional
Description of Work: Moved almost all furniture
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Yes, I recommend this pro
$625
Donna D.
10/2014
moving companies
+ -1 moreThis is the 2nd time we have used Alexander's Moving Company. The 2 men scheduled to do the move arrived on time - actually even sooner than we thought. They were friendly & courteous. Upon arrival, they took a few minutes to walk thru and go over what we had boxed up and what needed to be moved, and then quickly began the move. The 2 guys were very organized, worked well together and I was impressed by how fast they emptied the apartment and the care they took doing so. The second half of the move (the drop off) went equally smooth and quick. Moving can be very stressful, but Alexander's made it easy from start to finish. Both times we have hired them, the experience has been positive from start to finish. The final cost was exactly as quoted, and we would definitely recommend them to friends and family - or anyone who is in need of their services. Save your sanity (and your back) by hiring Alexander's Moving.
Description of Work: Moved my elderly mother's belongings from her Assisted Living apartment.
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Yes, I recommend this pro
$300
Sharon N.
10/2014
moving companies
+ -1 moreThey were very efficient and took great care with our furnishings. They also moved things around in our storage unit to make sure it would all fit. This was a temporary location for us and we will be using Alexander Moving again in a few months when we move to our new home.
Description of Work: Provider moved our furnishings to two locations, a storage unit and a home.
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Yes, I recommend this pro
$425
Response from Alexander Moving Co
Denise G.
09/2014
moving companies
+ -1 moreAWESOME...would use again any time and will definitely recommend to family and friends
Description of Work: Moved our home in 4 hours! Amazing never took a break even though I insisted. Very professional...took great care will all of our belongings
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Yes, I recommend this pro
$410
Chip H.
09/2014
moving companies
+ -1 moreThey arrived on time and worked their tails off only stopping to eat lunch. They never quit. This house had been hoarded pretty badly so there were piles of items stacked to the ceiling in three large rooms. They cleaned out the entire basement including a very large church organ and moved everything to the dumpster. They carefully packed the things I wanted to save and set them aside. They also cleaned out a room upstairs that was also completely full. Again, nothing was packed. They filled many garbage bags and made hundreds of trips up and down the stairs to the dumpster. It was a hard day for them. Everything went perfectly! The accomplished in 7 hours what would have taken me months given my health issues. My goal was to get my house back and they made that extremely easy for me. I rented a giant 30 yard dumpster with six foot high walls. They stuffed it completely full. I'm very grateful for their long day of hard work and I highly recommend them. Everyone from the office staff to the workers has turned this nightmare into a dream.
Description of Work: I had three rooms completely full of items, some were extremely heavy and none of it packed.
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Yes, I recommend this pro
$1,000
Contact information
7480 Clover Avenue, Mentor, OH 44060
http://www.alexandermoving.comService hours
Sunday:
9:00 AM - 12:00 PMMonday:
9:00 AM - 5:30 PMTuesday:
9:00 AM - 5:30 PMWednesday:
9:00 AM - 5:30 PMThursday:
9:00 AM - 5:30 PMFriday:
9:00 AM - 5:30 PMSaturday:
9:00 AM - 12:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Moving Companies,
Piano Movers
FAQ
Alexander Moving Co is currently rated 4.9 overall out of 5.
Sunday: 9:00 AM - 12:00 PM
Monday: 9:00 AM - 5:30 PM
Tuesday: 9:00 AM - 5:30 PM
Wednesday: 9:00 AM - 5:30 PM
Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 5:30 PM
Saturday: 9:00 AM - 12:00 PM
Alexander Moving Co accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Alexander Moving Co does not offer free project estimates.
No, Alexander Moving Co does not offer eco-friendly accreditations.
No, Alexander Moving Co does not offer a senior discount.
No, Alexander Moving Co does not offer emergency services.
No, Alexander Moving Co does not offer warranties.
Alexander Moving Co offers the following services: Long Distance & Local Moves, Residential, Offices, all types of Pianos, Packing Service, Sell Boxes, Supplies. Private containerized Storage for Household Good. Outside storage for boats, RVs, classic cars.
Large Safes Over 300 LBS.
International Shipments.
Contact information
7480 Clover Avenue, Mentor, OH 44060
http://www.alexandermoving.comService hours
Sunday:
9:00 AM - 12:00 PMMonday:
9:00 AM - 5:30 PMTuesday:
9:00 AM - 5:30 PMWednesday:
9:00 AM - 5:30 PMThursday:
9:00 AM - 5:30 PMFriday:
9:00 AM - 5:30 PMSaturday:
9:00 AM - 12:00 PM