Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Alexander Moving Co
Founded 1990 • With Angi since November 2000
Business Details
Phone Number
Address
7480 Clover Avenue
Mentor, OH 44060
Description
Family owned & operated. Cost is determined by the job.
Rates are on file with Public Utilities Commission.
Licenses: ICC MC #281584, PUCO #1138HG, & DOT #582228. Phone: (877) 766-0444
Verified Reviews
A few reviews for this pro...
Lindsay (for Kurt) T.
04/11/2022
I honestly cannot think of 1 thing I could have asked for that we didn't receive! They exceeded our expectations! They were prompt, efficient, worked well together as a moving team. They were professional but very approachable. They took great care with our furnishings wrapping everything as though it were their own. They never grumbled or bitched, even when carrying the heaviest of our furniture. on the load-out they took great care to re-assemble everything, without being asked. They actually READ the notes on our boxes and asked questions if unclear. They placed our furniture exactly where we wanted it, even making recommendations for best use of space or centering! They even moved a few things twice as we changed our minds about placement! We give them our highest recommendation, including for longer out-of-state moves! Thank you Alexander Moving!
Description of Work
Full House move from Mentor, OH to Loudon, TN
Category
moving companies
Kristen R.
10/13/2020
This company has gone above and beyond for me on multiple occasions. They have moved me from two homes and stored my furniture in their facility. I have never had a single thing damaged and their customer service is absolutely exceptional. I highly recommend Alexander to anyone looking for moving or storage services.
Description of Work
Moving and storage
Category
moving companies
Melanie C.
08/23/2017
Anne G.
09/15/2016
I couldn't be happier with this moving company, and this is the only company I will use or recommend to friends in the future.
Description of Work
Move my father from a house to assisted living..This is my second time moving with Alexander Movers. I was completely impressed by them when I used them for my own move, so when it was time to help my father move, I called them back. I have moved quite a few times, with quite a few movers, and Alexander offers the highest quality, careful move; with very courteous and professional movers, all at a reasonable price. When you arrange a move, they will interview you to make sure they have all the details of your needs, then they follow up to confirm prior to the date, to see if your needs have changed. There is no trouble with arranging extra stops to pick up additional items in other places. They arrive promptly, and work non-stop. They don't dawdle, and this saves me money. They carry extra supplies in case of need, and have no problem if you need to make small changes during the process. The movers remained friendly and courteous the entire time, moved furniture around as necessary until we were happy with the final placement, and never nicked or broke a thing. I couldn't be happier with this moving company, and this is the only company I will use or recommend to friends in the future.
Category
moving companies
Richard F.
11/24/2015
It was very easy to set up a moving date on short notice. The office staff were friendly and knowledgeable. The moving staff (3) arrived on schedule with all necessary equipment and went right to work on loading our furniture and many many boxes. they were very professional, and friendly, as well as being hard workers. Everything went smoothly and satisfactory. I would definately use them again.
Description of Work
Move houselhold from Mentor to Chardon
Category
moving companies
JIM & MARGIE S.
11/24/2015
When I called to voice our dissatisfaction, Ms. Alexander responded as I described in the complaint resolution, with anger-even though I spoke to her in a clam manner. As I said, she was abusive, disrespectful, belittling, sarcastic and just downright nasty. She didn’t apologize-she didn’t’ do anything but insult me. She just kept repeating in her nasty, sarcastic way that she’d get the tip back from the men and return them to us, because why should she have to listen to us and put up with our complaints. We told her to forget it. Actually, we weren’t asking for anything then- we just wanted to voice our displeasure with their service. I finally just hung up. The following day Goodwill came, but refused to take the piano-they were not provided with the necessary equipment to get it on the truck. So there we were-stuck with a piano in our garage and we were to leave the following day. We decided to give Ms. Alexander a chance to make things right, so I called and explained the situation and asked if they could possibly drop off the piano on the way to our destination, or perhaps she might know of someone else who would want it. No dice- she just went into another one of her tirades- said if they moved the piano again they’d charge us another $50.00, and finally, was so enraged she said she was sick of us and she was cancelling the contract-she didn’t want to deal with us anymore-she said she’d refund our money. She did refund the deposit for the second move. Now we were left without a mover on the day before we were to leave. We were upset at first, but it turned out to be a blessing in disguise, which I will explain shortly. Later on in the day, I happened to go into the den and found to gouges in the wall. It was perfect before- I know because the desk that occupied that spot had been moved out the week before and I checked to see that there was not damage to the wall. Another item Goodwill left was a two drawer legal sized filed in like new condition (or it was until it was moved). The drawers were ajar-Jim went to close them and found they were broken. Apparently, they didn’t’ bother to secure the drawers to the file-one of them must have hit the wall because the gouges corresponded exactly to the size of the drawer. Now, we had another wall to repair. The file was broken, so we couldn’t offer it to anyone. The now broken down treadmill was left, as well, and in that condition, we couldn’t offer it to anyone else, either. We finally had to hire someone to haul all these items away. Getting back to Ms. Alexander, I called a third time-hoping to speak to the secretary (by the time I was so upset by all we had to endure because of these unscrupulous movers, I decided I did want the tip money back-it was just the principle of it.) Ms. Alexander answered and was her usual mean spirited self. She told me I’d have to deal with the movers myself and actually gave me their names and phone numbers- unbelievable- I’ve never heard of an employer who would give out their employees’ personal information. I did call them-the head of the crew was just as accusatory, abusive and nasty as his employer, and absolutely refused to return the tip or the furniture. Now- in that regard, this is the second request for the complaint resolution, which I referred to on the form: We would like the movers to deliver all the furniture they took-with or without our permission- to the lake county furniture bank (they can get the address form the council on aging), and we want proof of that delivery. (Unfortunately, we just found out about this group-they pick up unwanted furniture and distribute it to the needy-wish we had known about them before-we would have given them everything.) Speaking of charities, we found it especially disturbing and distasteful to hear Ms. Alexander refer to those organizations with such distain. When I complained about the way the movers treated the furniture for Goodwill, she said, “Oh, so what it’s just going to Salvation Army (actually-goodwill)-who cares-they won’t know the difference anyway.” Well-we care-we wanted to give them our furniture in good condition. Charitable organizations are important to us-they help those who can’t help themselves. We found her comments callous, to say the least. Hope she never needs the service of one of these groups-she should keep in mind that saying-“there but for the grace of God go I.” As I said, Ms. Alexander’s cancellation of our contract was a true blessing for us.”
Description of Work
We had two moving days. They came on the first day to move furniture into garage. Dining room set and computer desk, piano, treadmill etc. They knew what we had to move and sent two workers who were inadequate for job. We told them not to move through small room and they tried anyway and knocked off railings and failed to inform us of so. Had two sofas that I wanted to stay clean and wrapped them in plastic covering. For some odd reason they ripped the covering and piled two dining room chairs on one and glass shelves on the other. It doesn't really make sense. We gave them a few things we didn't want any longer and they decided to take extra things we didn't give permission to take. I called owner to explain this and she started screaming and yelling and claimed everything was "my fault". Gave me a really hard time about the job.Manager is the rudest person I have ever spoken to. Very unprofessional. I will never hire them again. I called them again today 12/7/15 (the owner is mean and nasty and and screams at me) My husband gave the guys a $30 tip before we knew everything that happened. The owner said she would get the tip back for us but now she says it's up to me to get it and she gave me the phone numbers. They did more damage than we knew. My file cabinet was moved and they didn't tape the drawers shut. There was a gouge in the wall where the file hit it. (two different gouges) I had to fix the wall before we left. They broke both of the file drawers in the move. He also broke the treadmill - took it apart when I told him not too. I called Josh and he started screaming when I asked for his tip back. I offered him a table and chairs and fake potted plant and they took that to mean he could take anything they wanted and they did. They are mean, sarcastic people and we don't anyone else to have that awful experience. I gave them a box of Zip Lock baggies because they needed 3 or 4. When I found the box they had helped themselves to 2/3's of the box. I apologize for the length of this complaint report – It’s difficult to explain the problem without including all the details. I spoke to Sue Sarama, the secretary at Alexander’s many times before we hired them – She was always so kind and did her best to answer my questions, in fact, everyone I had occasion to speak with at that time, including Ms. Joni Alexander, the owner, were all very nice and helpful. We were impressed and thought we had chosen the right company for the job. When we went to their office to sign the contract wand met them in person, we were sure we were doing the right thing. We keep wondering now how we could have been so wrong. We had two moving dates scheduled with Alexander’s- the first (Mon. 11-23) was to move some of our furniture and decorative items into our garage for Goodwill to pick up the following day. The second date (Wed. 11-25 – the day before thanksgiving) was to move us to our new location. The two man crew arrived right on time. They seemed very nice and polite and went right to work. The head of the crew was so impressed with the kitchen set- he admired it so much, I finally (Just to be nice) asked if he would like to have it. He also greatly admired an artificial willow tree in a ceramic pot we had between the living and dining room, so I told him he could have that, too. (the kitchen set and tree were not listed on the good will pick-up order, so I thought it would be ok.) He said He’d love to have the kitchen set, but would think about the tree. Later on, he asked my husband if he could have the computer desk from his den (that wasn’t on the list, either) and my husband, Jim, agreed to that too. That was it. Sometime after they left, we discovered they had helped themselves to other items, as well. It’s true we were giving these things away- but to Goodwill- they had no right to take anything else without our permission. I have to say here that we must take part of the blame for all this. By offering them the few items, we kind of set the state for them to get the idea they could take advantage of us. Also, I have to admit, we didn’t watch them every minute – we were told by Ms. Alexander and Ms. Sarama they had the best movers in the business – and we believed and trusted them. The men seemed to be doing a good job- we did see them carry out most of the items – as far as we knew, they didn’t hit anything, so we were pleased they appeared to be so careful. Thinking back, though, they didn’t take direction very well. AT one point, we saw them trying to figure out how to disassemble the treadmill in the den. We told them it was not necessary- it was delivered fully assembled and it was on wheels, but they insisted, so we didn’t say anything more. There’s one really trivial thing we’d like to mention, nonetheless-they were taking apart the computer desk and asked if we had any small ziplock bags they could have for the nuts and bolts for whatever they had to take apart. We asked how many they needed-they said maybe three or four, so we opened a new box of ziplock sandwich bags and gave them what they asked for, but left the box in case they needed more. After they left we went to pick up the box and found they had taken two thirds of the box. Of course, they’re very inexpensive, so that really doesn’t matter, but the point is, it shows how dishonest they were- and they took advantage of our good nature – we find that offensive. We did tell them from the beginning we wanted everything taken out the front door- there was not enough room to move things out through the utility room. When they came to the last item to be moved-our Worlitzer spinet piano, we saw the head of the crew with a tape measure in the utility room-he was sure he could get the piano out that way. We told him not to do it, but he insisted on trying, well, he was wrong- they had to take it out the front door, as we tried to tell him. We had a bi-level home-they had to take it up five steps. When we saw how they struggled, we felt really bad for them. Truly, we thought they might kill themselves in the process. They were just not equipped to do the job.. When we hired Alexander’s, we make it clear we had this piano in the lower level family room-we concerned they might have trouble getting it out of there. Ms. Sarama and Ms. Alexander assured us their guys were all “big Bruisers” and the best in the business, so it would be no problem at all – in fact, Ms. Sarama claimed she had seen them carry pianos up a full flight of stairs. The tow men they sent to do this job could hardly be described as “big bruisers”- the head of the crew was sight build and about 5’7” tall. The helper-just a kid- was a little taller and somewhat heftier. They did, with very great effort, finally get the piano out and into the garage, and the job was over. My very kind, always generous Jim thought, all in all they had done a good job (so did I) – and the piano move was such a difficult task- so he gave them each a $15.00 tip. We should have had the good sense to check around first, but, foolishly, we trusted them. Just as they were about to back out, I happened to go into the utility room and was shocked to see they had knocked loose one of the railings off the utility room stair side wall. I called Jim and he ran out and stopped them (this probably was a result of their attempt to get the piano out that way.) The head man came back and denied they had done it. He claimed the railing wasn’t attached properly to the wall (both railings were there for over 25 years), so it was our fault. He then put some crews into re-attach the railing to the wall, and they went on their way. The wall was still damaged, so we had to repair and paint it. It was a little after the fact, but after they left, I took a look into the garage to see what they had done with the furniture. I was shocked at what I saw. I bothered to wrap the two sofas in plastic to try to keep them clean- we saw them take them out that way. For some reason, they ripped open the plastic, took the cushions off, mixed them up together and stacked them in another place. There were side pillows on one of the sofas-they were put on top of the piano bench, which they placed on top of an old dresser we had in the garage. They weren’t visible, because the dining room hutch was in front of them. Also, we had a foam pad under the cushions on the older sofa to bolster them up. They removed that, as well, and put it with the cushions. How would anyone have guessed what it was or where to put it? We bubble wrapped the glass shelves from the hutch. They took them and piled them on one of the cushionless sofas and stacked two of the dining room chairs on the other one. They put the two very heavy dining room table leaves across two more of the chairs. The others were crammed in the opposite side of the garage. One of the dining room table legs was sitting directly on the garage center floor drain. Everything was a jumbled up mess-it was ridiculous, and there was no good reason for any of it. We had plenty of room in our oversized two car garage, and we left our car outside, we had to take time we didn’t have to straighten things out and try to put everything back together as best we could. We also noted they had bound up the treadmill they had disassembled with all kinds of tape. It was a fine piece of equipment-now it looked like a piece of junk.
Category
moving companies, piano moving
Service Provider Response
It is not often I feel the way I do with this Shipper. The review is inaccurate at the very least, but I will not accommodate this Shipper any longer by defending any of our actions. My staff and I have wasted more than already necessary time on this couple. I am, speaking without any hesitation, very glad that they cancelled the second move.George G.
09/03/2015
The move went extremely well. Rick & Austin were professional, friendly and efficient. In addition to moving our furniture from one house to another, they moved a bedroom suit that we donated to a community outreach center for us. They were very cooperative. The office staff was very thorough in giving us the requirements for moving mattresses and offering supplies that we might need for the move. We were very pleased with the service from beginning to end and would highly recommend this company.
Description of Work
Provider moved our furniture.
Category
moving companies
Susan B.
08/17/2015
It went great. A bit of an underestimate as to how long it would take but Alexander was great and having recognized that they sent additional crew out to help (with my permission). Again - moving to a century home is always going to be difficult due to the small door openings and hard to maneuver spaces. The folks at Alexander went out of their way to get every piece of furniture in it's place without any damage. This includes moving my grand piano.
Description of Work
Moved me from a huge 5 bedroom home into my new downsized home - less than half the size. I had lots of 'stuff''! New home is a century home so needless to say there were right and difficult to maneuver spaces and staircases. Also moved my grand piano.
Category
moving companies, piano moving
Belinda B.
08/04/2015
RHONDA E.
07/30/2015
Maria Z.
07/11/2015
Alexander Moving did an excellent job! The movers were extremely responsive, efficient, and professional. They took good care of our items and, despite the torrential rains we had on our moving day, nothing got damaged or wet. The 3 men they sent were very accommodating and pleasant as well. I would definitely use Alexander in the future and I would recommend them to my friends.
Description of Work
Loaded, moved, and unloaded household goods
Category
moving companies
Jacqueline R.
06/02/2015
We packed ourselves and we marked all the boxes with contents. Should have controlled where the boxes were placed in the garage and put them in groups! Our fault. Otherwise the move was very satisfactory.
Description of Work
Moved a piano on a separate day and moved a whole, four bedroom house locally.
Category
moving companies, piano moving
Tom R.
05/09/2015
First, this is the third time we have used Alexander Moving. As with our previous two moves, they were outstanding. They used two trucks and three men. They were on time, and extremely professional. They completely covered the hardwood floors and were careful with all of our belongings. That was especially true for our Baby Grand piano. They reassembled it and it played beautifully. I hope not to be moving again but if I do there is only one company I would call, Alexander Moving.
Description of Work
Moved our furniture, including a piano, from storage to our new in law suite.
Category
moving companies, piano moving
Sharon N.
05/08/2015
Move went great. It took less time than anticipated. They were very careful with our items. They were also very careful delivering everything into our new home.
Description of Work
Provider moved all our belongings from our storage unit and our temporary living location to our new home.
Category
moving companies
Jacqueline R.
04/03/2015
Emma J.
03/09/2015
They were prompt, professional and friendly. I had purchased a media chest from a furniture store and I thought it would fit in my car, well I was wrong. I had to leave the chest at the store and arrange for someone to deliver it to my home. I contacted several vendors, one didn't call back, one said they would have to charge and outrageous flat rate just to move one piece of furniture and one said they would call back after checking with their supervisor but they never did. Anyway, I left a message with Alexander Moving and Joanie called me back right away and left a voice mail message for me, this was on Sunday. I called her back Monday morning and she listened to my sad story and said they would be happy to help me. The cost was reasonable and the movers were very nice. I will use them again and recommend to my family and friends.
Description of Work
Alexander Moving Co. moved a Media chest for me from the furniture store to my home.
Category
moving companies
Clark M.
12/28/2014
They were on time. They took care moving my contents. Protected all on the moving van. Protected my belongings that went into storage. I had a lot of questions prior, and they answered all.
Description of Work
I used Alexander Moving 2 times in the last year. Once to move a piano and the other to move furniture. They were a pleasure to work with. Called day before to confirm and on time the day of moving. I recommend their services.
Category
moving companies, piano moving
Service Provider Response
Thank you for the kind words. However, to correct your submission, the cost of your moves were not as stated in your review. This looks like a typo, putting the date in place of the amount. Nonetheless, THANK YOU for your repeated business, and kind words. We so appreciate clients such as yourself who continue to use our services over the years. It is truly our pleasure. Have a great new year.Travis P.
12/16/2014
WILLIAM P.
12/16/2014
Kayla S.
12/02/2014
Reinhold B.
11/21/2014
Donna D.
10/28/2014
This is the 2nd time we have used Alexander's Moving Company. The 2 men scheduled to do the move arrived on time - actually even sooner than we thought. They were friendly & courteous. Upon arrival, they took a few minutes to walk thru and go over what we had boxed up and what needed to be moved, and then quickly began the move. The 2 guys were very organized, worked well together and I was impressed by how fast they emptied the apartment and the care they took doing so. The second half of the move (the drop off) went equally smooth and quick. Moving can be very stressful, but Alexander's made it easy from start to finish. Both times we have hired them, the experience has been positive from start to finish. The final cost was exactly as quoted, and we would definitely recommend them to friends and family - or anyone who is in need of their services. Save your sanity (and your back) by hiring Alexander's Moving.
Description of Work
Moved my elderly mother's belongings from her Assisted Living apartment.
Category
moving companies
Liz J.
10/07/2014
The movers were awesome! They were caring, professional and very hard working all day long. They had to work part of the day in the rain and they took excellent care of all of my items. They were fantastic.
Description of Work
Moved all of the furniture and items I packed up out of my 2800 sf house
Category
moving companies
Sharon N.
10/02/2014
They were very efficient and took great care with our furnishings. They also moved things around in our storage unit to make sure it would all fit. This was a temporary location for us and we will be using Alexander Moving again in a few months when we move to our new home.
Description of Work
Provider moved our furnishings to two locations, a storage unit and a home.
Category
moving companies
Service Provider Response
Thank you thank you thank you! We appreciate your kind words. It will most certainly be our pleasure to assist again when you're ready! Once again, From ALL of us, thanks.Other local Pros in your area
Super Service Award winner in 2017, 2016, 2015, 2014, 2013 and 2012. Leaders Moving & Storage of Cleveland offers a wide range of residential and commercial moving and storage services. We have been in business for over 28 years and we have completed over 160,000 moves! Leaders is a professional moving and storage company, and we don't just use that as a catch phrase: Many of our employees are "Master Movers", meaning that they have completed over 1,000 household moves. You are only as good as your last move. Over 80% of all our customers last year were repeat customers and referrals. This is due to the fact that we do more than just meet our customer’s expectations, we exceed them. We are one of the only moving companies that can give you a guaranteed move price. We give you the flexibility of controlling the price of your move. There are no hidden fees, and no nasty surprises. Our price includes all charges, mileage, tolls, drive-time, taxes, etc. You can reach us toll free at (800) 421-3029. We look forward to helping you with all your moving needs. USDOT:1237577
Angi Certified
2022 Super Service Award
We've been helping customers relocate since 1908. As a family-owned business, we know the importance of having clean and professional movers in your home. This is a big moment in your life, let our family move yours. Call today for a no-obligation estimate and personal review of your upcoming move.
Angi Certified
We have the experience and dedication to bring your home to a new location! Specializing in local moving and delivery services, We guarantee your satisfaction and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Call or click to schedule a free estimate today!
Angi Certified
2022 Super Service Award
Licensing
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Ask for details
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express, Discover
Senior Discount
No
Warranties
No
Services Offered
Long Distance & Local Moves, Residential, Offices, all types of Pianos, Packing Service, Sell Boxes, Supplies. Private containerized Storage for Household Good. Outside storage for boats, RVs, classic cars.
Services Not Offered
Large Safes Over 300 LBS. International Shipments.
Frequently Asked Questions & Answers about Alexander Moving Co
How is Alexander Moving Co overall rated?
Alexander Moving Co is currently rated 4.9 overall out of 5.
What days are Alexander Moving Co open?
Alexander Moving Co is open:
Sunday: 9:00 AM - 12:00 PM
Monday: 9:00 AM - 5:30 PM
Tuesday: 9:00 AM - 5:30 PM
Wednesday: 9:00 AM - 5:30 PM
Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 5:30 PM
Saturday: 9:00 AM - 12:00 PM
What payment options does Alexander Moving Co provide
Alexander Moving Co accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
Does Alexander Moving Co offer free estimates?
No, Alexander Moving Co does not offer free project estimates.
Does Alexander Moving Co offer eco-friendly accreditations?
No, Alexander Moving Co does not offer eco-friendly accreditations.
Does Alexander Moving Co offer a senior discount?
No, Alexander Moving Co does not offer a senior discount.
Are warranties offered by Alexander Moving Co?
No, Alexander Moving Co does not offer warranties.
What services does Alexander Moving Co offer?
Alexander Moving Co offers the following services: Long Distance & Local Moves, Residential, Offices, all types of Pianos, Packing Service, Sell Boxes, Supplies. Private containerized Storage for Household Good. Outside storage for boats, RVs, classic cars.
Are there any services Alexander Moving Co does not offer?
Large Safes Over 300 LBS. International Shipments.