Alexander Moving Co

I honestly cannot think of 1 thing I could have asked for that we didn't receive! They exceeded our expectations! They were prompt, efficient, worked well together as a moving team. They were professional but very approachable. They took great care with our furnishings wrapping everything as though it were their own. They never grumbled or bitched, even when carrying the heaviest of our furniture. on the load-out they took great care to re-assemble everything, without being asked. They actually READ the notes on our boxes and asked questions if unclear. They placed our furniture exactly where we wanted it, even making recommendations for best use of space or centering! They even moved a few things twice as we changed our minds about placement! We give them our highest recommendation, including for longer out-of-state moves! Thank you Alexander Moving!

This company has gone above and beyond for me on multiple occasions. They have moved me from two homes and stored my furniture in their facility. I have never had a single thing damaged and their customer service is absolutely exceptional. I highly recommend Alexander to anyone looking for moving or storage services.

We hired a 3 man team and these guys were fantastic! Professional, polite and all-around great workers. They worked nonstop in loading and unloading the truck. I would hire them again without hesitation!

I couldn't be happier with this moving company, and this is the only company I will use or recommend to friends in the future.

unknown

It was very easy to set up a moving date on short notice.  The office staff were friendly and knowledgeable.  The moving staff (3) arrived on schedule with all necessary equipment and went right to work on loading our furniture and many many boxes.  they were very professional, and friendly, as well as being hard workers.  Everything went smoothly and satisfactory.  I would definately use them again.

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When I called to voice our dissatisfaction, Ms. Alexander responded as I described in the complaint resolution, with anger-even though I spoke to her in a clam manner. As I said, she was abusive, disrespectful, belittling, sarcastic and just downright nasty. She didn’t apologize-she didn’t’ do anything but insult me. She just kept repeating in her nasty, sarcastic way that she’d get the tip back from the men and return them to us, because why should she have to listen to us and put up with our complaints. We told her to forget it. Actually, we weren’t asking for anything then- we just wanted to voice our displeasure with their service. I finally just hung up. The following day Goodwill came, but refused to take the piano-they were not provided with the necessary equipment to get it on the truck. So there we were-stuck with a piano in our garage and we were to leave the following day. We decided to give Ms. Alexander a chance to make things right, so I called and explained the situation and asked if they could possibly drop off the piano on the way to our destination, or perhaps she might know of someone else who would want it. No dice- she just went into another one of her tirades- said if they moved the piano again they’d charge us another $50.00, and finally, was so enraged she said she was sick of us and she was cancelling the contract-she didn’t want to deal with us anymore-she said she’d refund our money. She did refund the deposit for the second move. Now we were left without a mover on the day before we were to leave. We were upset at first, but it turned out to be a blessing in disguise, which I will explain shortly.   Later on in the day, I happened to go into the den and found to gouges in the wall. It was perfect before- I know because the desk that occupied that spot had been moved out the week before and I checked to see that there was not damage to the wall. Another item Goodwill left was a two drawer legal sized filed in like new condition (or it was until it was moved). The drawers were ajar-Jim went to close them and found they were broken. Apparently, they didn’t’ bother to secure the drawers to the file-one of them must have hit the wall because the gouges corresponded exactly to the size of the drawer. Now, we had another wall to repair. The file was broken, so we couldn’t offer it to anyone. The now broken down treadmill was left, as well, and in that condition, we couldn’t offer it to anyone else, either. We finally had to hire someone to haul all these items away.   Getting back to Ms. Alexander, I called a third time-hoping to speak to the secretary (by the time I was so upset by all we had to endure because of these unscrupulous movers, I decided I did want the tip money back-it was just the principle of it.) Ms. Alexander answered and was her usual mean spirited self. She told me I’d have to deal with the movers myself and actually gave me their names and phone numbers- unbelievable- I’ve never heard of an employer who would give out their employees’ personal information. I did call them-the head of the crew was just as accusatory, abusive and nasty as his employer, and absolutely refused to return the tip or the furniture. Now- in that regard, this is the second request for the complaint resolution, which I referred to on the form:   We would like the movers to deliver all the furniture they took-with or without our permission- to the lake county furniture bank (they can get the address form the council on aging), and we want proof of that delivery. (Unfortunately, we just found out about this group-they pick up unwanted furniture and distribute it to the needy-wish we had known about them before-we would have given them everything.) Speaking of charities, we found it especially disturbing and distasteful to hear Ms. Alexander refer to those organizations with such distain. When I complained about the way the movers treated the furniture for Goodwill, she said, “Oh, so what it’s just going to Salvation Army (actually-goodwill)-who cares-they won’t know the difference anyway.” Well-we care-we wanted to give them our furniture in good condition. Charitable organizations are important to us-they help those who can’t help themselves. We found her comments callous, to say the least. Hope she never needs the service of one of these groups-she should keep in mind that saying-“there but for the grace of God go I.”   As I said, Ms. Alexander’s cancellation of our contract was a true blessing for us.”

unknown

The move went extremely well.  Rick & Austin were professional, friendly and efficient.  In addition to moving our furniture from one house to another, they moved a bedroom suit that we donated to a community outreach center for us.  They were very cooperative.  The office staff was very thorough in giving us the requirements for moving mattresses and offering supplies that we might need for the move.  We were very pleased with the service from beginning to end and would highly recommend this company.

It went great.  A bit of an underestimate as to how long it would take but Alexander was great and having recognized that they sent additional crew out to help (with my permission).  Again - moving to a century home is always going to be difficult due to the small door openings and hard to maneuver spaces.  The folks at Alexander went out of their way to get every piece of furniture in it's place without any damage.  This includes moving my grand piano.

The move went well and the movers were pleasant.

It went great.  The moving company stayed in touch with me before the move.  The movers showed up on time and were well prepared and nice to work with.  I am glad I choose this company for my move.

Alexander Moving did an excellent job!  The movers were extremely responsive, efficient, and professional.  They took good care of our items and, despite the torrential rains we had on our moving day, nothing got damaged or wet.  The 3 men they sent were very accommodating and pleasant as well.  I would definitely use Alexander in the future and I would recommend them to my friends.

unknown

We packed ourselves and we marked all the boxes with contents. Should have controlled where the boxes were placed in the garage and put them in groups! Our fault. Otherwise the move was very satisfactory.

First, this is the third time we have used Alexander Moving. As with our previous two moves, they were outstanding. They used two trucks and three men. They were on time, and extremely professional. They completely covered the hardwood floors and were careful with all of our belongings. That was especially true for our Baby Grand piano. They reassembled it and it played beautifully. I hope not to be moving again but if I do there is only one company I would call, Alexander Moving.

Move went great.  It took less time than anticipated.  They were very careful with our items.  They were also very careful delivering everything into our new home.

They were very professional, putting the piano on a dolly, but lifting it over the hard wood floor and over the threshold onto the walkway.

They were prompt, professional and friendly. 

I had purchased a media chest from a furniture store and I thought it would fit in my car, well I was wrong.  I had to leave the chest at the store and arrange for someone to deliver it to my home.  I contacted several vendors, one didn't call back, one said they would have to charge and outrageous flat rate just to move one piece of furniture and one said they would call back after checking with their supervisor but they never did.   Anyway, I left a message with Alexander Moving and Joanie called  me back right away and left a voice mail message for me, this was on Sunday.  I called her back Monday morning and she listened to my sad story and said they would be happy to help me.  The cost was reasonable and the movers were very nice.  I will use them again and recommend to my family and friends. 

unknown

They were good.

They were on time. 

They took care moving my contents.

Protected all on the moving van.

Protected my belongings that went into storage.

I had a lot of questions prior, and they answered all.  

Amazing service quick and on time.   Efficient and careful.   Everyone from the reservations agent to the movers were awesome.

The move went quickly and efficiently, and on time.  The crew was very professional, friendly and careful with fragile items.

The service was great. Communication prior to the move was continual and easy - even on short notice! The day of the move went very well. All furniture was moved carefully and the crew was extremely nice.