Founded 1992 • With Angi since June 2008
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
ask for details
Warranties
ask for details
Senior Discount
3%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-9 of 9 reviews
Suzanne B.
06/25/2015
unknown
Description of Work
When I called, the first question was who was my homeowners insurance through. When I told them it was not a large job requiring insurance, they would not come out until they could find someone who had time to come out and give me an estimate.... as they were very busy. By the time they called back with an appointment for the estimate, the problem had been solved.
Category
carpet installation, water damage restoration
Service Provider Response
I have read your review and I would like to address your concerns, but I have spoken with my staff and reviewed our call log for April 20th and I cannot find any record of your call. Servpro is a franchise and there are several locations in central Ohio. I am not sure if you contacted our office or another location. I cannot determine which office you contacted without additional information such as; the telephone number you called and/or who you spoke with. If you could provide me with any additional information, I will be glad to look into this further and determine the best way to address your concerns. My name is Cori and I am the office manager at the Granville, Ohio location. Please feel free to contact me at 740-587-0938 if you would like to speak with me directly.Janice H.
06/23/2015
When the service provider was called about an immediate water issue (flooded basement), they were unable to come out for a week which was totally unacceptable for the work needed. They did not offer an alternative.
Description of Work
The provider did not provide a quote.
Category
water damage restoration
Service Provider Response
I am sorry that you are unhappy with Servpro. I would like to address your concerns, but I am not sure it was our office that you contacted. I have spoken with my staff and reviewed our call log for May 1st and I cannot find any record of your phone call. Servpro is a franchise and there are several locations in central Ohio. If you could supply me with additional information such as; the telephone number that you called and/or who you spoke with, I may be able to determine which office was contacted and then I can get you in contact with the correct person to address your concerns. My name is Cori and I am the office manager at the Granville, Ohio location. Our telephone number is 740-587-0938 if you would like to contact me directly.William P.
06/20/2014
For SERVPRO for installation and remodel in general, the experience was fine. What stood out to me the most that I liked about them was that they were very pleasant and hardworking.
Description of Work
They removed wet carpet and wet dry wall also. The last time I had service was in February.
Category
carpet installation, drywall, water damage restoration
Linda G.
03/27/2014
They put a tarp on the roof. Snow leaked through the vents and they took away all wet installation. They even put a large tarp over top and said it could stay as long as I want. They were very professional. Very customer friendly.
Description of Work
My ceiling cracked and leaked. They came to dry everything.
Category
drywall, water damage restoration
Michelle C.
02/05/2013
I had flooding in my finished basement and called ServPro of Licking County. I had to file a complaint with the Attorney Generals Office. The issue was resolved.
Description of Work
Bad Business Practices
Category
water damage restoration
Service Provider Response
We would like to offer some clarification on this matter. (member name removed) contacted our office because she did in fact have some water damage in her finished basement of her residence. Upon our arrival, she declined to have an estimate for services provided to her at that time and opted to initiate the recommended services. At the time of arrival, she informed us that she was filing an insurance claim and the paperwork was completed. She informed us after the services were completed, that she was not filing a claim because she was afraid that her insurance company would drop her for filing multiple claims. At that time she was provided with a price for the work that had been completed. She then requested that the drying equipment be removed even though her residence was not dry. Ultimately, she filed a complaint with the Ohio Attorney General’s Office because she was disputing charges for work that was already done. Our office proactively worked with the Ohio Attorney General’s Office to resolve the issue. The invoice was drastically reduced for the customer to offer resolution that was satisfactory to all parties involved.Sherry S.
01/26/2013
Janis K.
01/17/2012
I lodged a complaint about them. They are a very dishonest company. They billed me for $9200. We had a storm and a lot of rain and the electric went out. The sump wasn’t working and the basement flooded. My insurance agent contacted them and I thought he was familiar with the company but he wasn’t. He called them and hired them. They came in and before they started the work they made me sign a bunch of papers. There was a performance evaluation even before they started work. They seen a chance to charge us more and brought in more fans and they pulled off all my drywall and cut up all the carpet. I don’t understand why they did some areas and not the others. I kept asking for an estimate and they said they would give me one but I never got one. Everyday I would ask several times because I could see they were going to charge me a lot but I never got one. They put so many fans in my basement that it was blowing my circuit breaker. I had about 33 fans and 3 humidifiers down there. It was ridiculous. They did a bunch of damage to my woodwork down there and they threw away my baseboard without asking me. I seen that only about 2 baseboards had damage and the rest were fine but they threw them away. They tried to install all new baseboards and the solid wood frames which were already there were damaged. They did a lot of damage to the wall even where they didn’t cut up. They just made a huge mess. I could never get an estimate and my insurance was going to pay only $5000 and they sent me a bill for $9200. I had to pay about $8000 for the contractor to come back and put it back together. It was just a mess from the word go. I talked to several contractors who have been to basements and houses larger than mine and they said the total bills were between $3000 and $3500. They sent me a bill of $9200 which is ridiculous. I told them I am disputing their bill and they asked me not to do so and this happened in November and I still haven’t heard back from them. I keep calling them and they say it is on their desk and they are so busy. That was always an excuse. They were completely dishonest but they say they want to settle it with me and never call me back. I have not paid the bill yet. They are really crooked and they treat their employees badly. I think legally if you ask for one they should give you one. The insurance company has also lodged a complaint against them as well. They just won’t call me back. Everything looks so shady that it looks weird. They did work hard but they made a mess and they were just not dealing with me honestly. The price is more than twice of what it should have been. They are charging me $6763 just to run the fans and that is a ridiculous amount of money to run fans. They didn’t tell me that also and they just faxed it to my insurance agent. They also told me that they found mold and they would send somebody for it. A kid showed up without any equipment and now they say I have mold in my house which I don’t believe I do. They were here the day after the flood happened.
Description of Work
I used the services of Servpro Of Licking County in August as I had flooding in my basement.
Category
drywall, remodeling, water damage restoration
Service Provider Response
In response to the negative review that has been provided by this customer, we would like to offer the following information: We did in fact perform services for her at her residence in August of 2011. At the time of our arrival, her finished basement has a substantial amount of water damage that needed to be addressed. Before any services are performed with our company, the job is always qualified by a technician or manager, and paperwork is signed sating that we have been granted authorization to peform services in the home. The client stayed in her residence during the duration of our services. At no time did she ever state that she had a problem with what was going on. All services that were performed on her behalf were necessary to prevent secondary damage in the home. The amount of equipment set was in alignment with S500 standards and IICRC guidelines. The unfortunate part is [member namer removed] did not have any problems with our service, as a perfect Certifiate of Satisfaction depicts from the time of service, until she discovered that she had been underinsured for this type of loss. There was significant water damage in her large basement, and she found out after the fact that her insurance would over cover $5,000 and the invoice for emergency services and equipment rental was $9,200. At no point during the time of service did [member name removed] or her insurance agent approach us about what this was going to cost. It wasn't until after the fact that the services were a problem. We mitigate losses under the Safeco program all of the time. [Member name removed] has never called our office to discuss her concerns so that we could have worked towards a resolution. At no point was [member name removed] ever informed by our company that she had a mold problem. At the time of service, all were materials that were not restorablee were removed. Anything that could be dried and saved, were. It is very unfair for these allegations to be published as [member name removed], to date, has not paid anything towards her invoice.VICKY K.
07/17/2008
Gary F.
06/06/2008
Phone
Address
4617 Columbus Rd
Granville, OH 43023
Service Categories
Other Information
Services offered
FAQ
Other Local Pros In Your Area
Stay Dry Waterproofing - Columbus
Angi Certified
Our team at Stay Dry Waterproofing has over 20 years of experience protecting homes in Columbus. Our team of experts has experience transforming any damp, musty, and wet basement into a comfortable dry living space. We use only tested products that are guaranteed to keep your home safe. Whether you have noticed water, mold, or musty odors emitting from your basement or crawl space, we can help. Stay Dry Waterproofing is Central Ohio's leader in Basement repair and drainage needs. Everything from Basement Waterproofing, Mold Remediation, Foundation Crack and Bowed Wall Repairs, Yard Drainage, and Crawlspace Encapsulation. Life time warranties, Free Estimates and zero percent financing options.
Downey's Carpet Care of Granville
Angi Certified
A family tradition of service excellence since 1897! Downey’s Carpet Care of Granville is different. All aspects of the company — the cleaning processes used, the attention to detail, the knowledge and skill brought to the job, the convenient appointment times, the courtesy and respect afforded clients and their homes, and the post-cleaning follow up to ensure complete satisfaction — demonstrate the company’s commitment to provide all customers with an extraordinary service experience. Please give us a call today!!
Premier Performance Carpet Cleaning
Angi Certified
We Guarantee The Most Outstanding Service Experience Ever! Call us at 614-282-1127 or book online at www.cleancbus.com