Founded 1992 • With Angi since June 2008
Service Provider ResponseI have read your review and I would like to address your concerns, but I have spoken with my staff and reviewed our call log for April 20th and I cannot find any record of your call. Servpro is a franchise and there are several locations in central Ohio. I am not sure if you contacted our office or another location. I cannot determine which office you contacted without additional information such as; the telephone number you called and/or who you spoke with. If you could provide me with any additional information, I will be glad to look into this further and determine the best way to address your concerns. My name is Cori and I am the office manager at the Granville, Ohio location. Please feel free to contact me at 740-587-0938 if you would like to speak with me directly.
Service Provider ResponseI am sorry that you are unhappy with Servpro. I would like to address your concerns, but I am not sure it was our office that you contacted. I have spoken with my staff and reviewed our call log for May 1st and I cannot find any record of your phone call. Servpro is a franchise and there are several locations in central Ohio. If you could supply me with additional information such as; the telephone number that you called and/or who you spoke with, I may be able to determine which office was contacted and then I can get you in contact with the correct person to address your concerns. My name is Cori and I am the office manager at the Granville, Ohio location. Our telephone number is 740-587-0938 if you would like to contact me directly.
Service Provider ResponseWe would like to offer some clarification on this matter. (member name removed) contacted our office because she did in fact have some water damage in her finished basement of her residence. Upon our arrival, she declined to have an estimate for services provided to her at that time and opted to initiate the recommended services. At the time of arrival, she informed us that she was filing an insurance claim and the paperwork was completed. She informed us after the services were completed, that she was not filing a claim because she was afraid that her insurance company would drop her for filing multiple claims. At that time she was provided with a price for the work that had been completed. She then requested that the drying equipment be removed even though her residence was not dry. Ultimately, she filed a complaint with the Ohio Attorney General’s Office because she was disputing charges for work that was already done. Our office proactively worked with the Ohio Attorney General’s Office to resolve the issue. The invoice was drastically reduced for the customer to offer resolution that was satisfactory to all parties involved.
Service Provider ResponseIn response to the negative review that has been provided by this customer, we would like to offer the following information: We did in fact perform services for her at her residence in August of 2011. At the time of our arrival, her finished basement has a substantial amount of water damage that needed to be addressed. Before any services are performed with our company, the job is always qualified by a technician or manager, and paperwork is signed sating that we have been granted authorization to peform services in the home. The client stayed in her residence during the duration of our services. At no time did she ever state that she had a problem with what was going on. All services that were performed on her behalf were necessary to prevent secondary damage in the home. The amount of equipment set was in alignment with S500 standards and IICRC guidelines. The unfortunate part is [member namer removed] did not have any problems with our service, as a perfect Certifiate of Satisfaction depicts from the time of service, until she discovered that she had been underinsured for this type of loss. There was significant water damage in her large basement, and she found out after the fact that her insurance would over cover $5,000 and the invoice for emergency services and equipment rental was $9,200. At no point during the time of service did [member name removed] or her insurance agent approach us about what this was going to cost. It wasn't until after the fact that the services were a problem. We mitigate losses under the Safeco program all of the time. [Member name removed] has never called our office to discuss her concerns so that we could have worked towards a resolution. At no point was [member name removed] ever informed by our company that she had a mold problem. At the time of service, all were materials that were not restorablee were removed. Anything that could be dried and saved, were. It is very unfair for these allegations to be published as [member name removed], to date, has not paid anything towards her invoice.
ServPro of Licking County is currently rated 3.8 overall out of 5.
ServPro of Licking County accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
No, ServPro of Licking County does not offer free project estimates.
Yes, ServPro of Licking County offers eco-friendly accreditations.
No, ServPro of Licking County does not offer a senior discount.
Yes, ServPro of Licking County offers emergency services.
No, ServPro of Licking County does not offer warranties.
ServPro of Licking County offers the following services: Residential and commercial remodeling general, drywall, water, carpet, drapery, floor cleaning, polishing, waxing & smoke damage.
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