Jenna Robinson & Crew
About us
6 employees. No subs. Cost is determined by the job. No travel charges. No service charges. Please contact me by calling or texting. If you miss me when calling please leave a message and I will get right back to you Thank you! Jenna Robinson
Business highlights
Services we offer
& Animal & House Sitting., Errands, Residential & Commercial Home & Office Cleaning, Space Organization
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 7% | ||
| 2% | ||
| 0% | ||
| 0% |
Not scrubbing the tub with Clorox.. getting bleach all over my hand towels. Bleach is a very harsh chemical. I wish more house
clearners would wise up. Jenna is,however, a very fine person. She collected my junk and got it out of the way. We have cats so
cleaning up litter and rolling hair off the couch is important. I only wish I could have her MORE OFTEN. I n fact I was just going to
call her. I tell her she's the only thing that keeps us in this apartment. I can stand my "collectables" husband if the surfaces they're
on are basically, relatively dusted and clean.
Details: Jenna herself came to survey our house and plan the deep cleaning, as well as give an estimate for weekly upkeep while our house was on the market. She communicated clearly and honestly about the costs involved and what additions might be made to an average cleaning to make the place look really sharp for its first showing. For example, she offered to wipe down the wood paneling in our family room, and although I was skeptical about this the result was as good as a newly refinished room. I chose Jenna over others who gave estimates on the job because, although her price was about the going rate, she handled the arrangements by far the most professionally, and I had confidence that she would do exactly what she said she would. The deep cleaning was handled blitz fashion by four ladies plus the window wizard, all of whom were delightful, polite, kind people. We generally bail out during cleanings so we can stay out of the way, but I would trust any of Jenna's Crew to be around my little kids without worry of them picking up any unfortunate language or getting their feelings hurt.
The weekly cleanings have only reinforced my good opinion. Jenna is a proactive, flexible communicator, making sure we agree on timing in advance. When renovations in our house made it easier to clean she lowered the weekly cost without being asked. Her bookkeeping is clear and straightforward. Jenna demonstrates superb attention to detail, and it's clear that she demands this of her employees as well. It is a delight to come home to a clean, fresh-smelling house and to go through the week without ever finding a spill or splash that was missed, despite the creative efforts of 3 children under the age of 8. I'm sure that I would feel comfortable talking to Jenna if we'd ever found an issue, but over several months it has never happened. Not once. How often do you get service like that?
I first contacted Jenna through the Angie's List inquiry feature, and she emailed me back within a few hours. Through a series of email exchanges, we were able to set up a consultation that week, and she even accommodated my travel schedule and came on the weekend. The consultation went great. She listened and observed, while also recommending ways in which she would be able to help. Unlike other consultations where they assume you've already hired them or they spend the entire time as a walking calculator, Jenna was not presumptions and I honestly felt like she was there to help versus being there to get paid.
After the consult, we scheduled a time the following week for Jenna to come and help me organize my closet and bedroom. The great thing was that I didn't have to be present the whole time, I was actually working from home that morning while packing for a trip, and Jenna helped me multi-task. I spent the first 30 minutes outlining what I was looking for and did a quick sort of what could go to goodwill, and then she was off and organizing. She had a occasional question about where I wanted certain items, but other than that she was self sufficient. In addition she noticed my huge pile of dry cleaning and mentioned she had a really great dry cleaner near her. When it was all said and done, she spent 3 hours at my house re-organized two closets, helped me sort out 4 bags of goodwill items, catalogued and emailed the goodwill list, dropped off the goodwill, vacuumed my bedroom and office, cleaned my master bath, dropped off and delivered my drycleaning (which was only $48 vs the $90++ I would have spent at my dry cleaner), and put away 3 baskets of laundry.
Since then, I've also had her come and organize my office and clean my kitchen. With plans to have her do a whole house spring cleaning soon.
Besides being good and affordable, I love Jenna because she is super flexible. She has come in a days notice and works to best meet my needs, whatever they may be. One point that I think another reviewer mentioned is that she's not uber punctual. However I truly believe this comes because of her flexibility. She also always gives me a heads up, and at the end of day 5 to 10 minutes isn't that big of deal. I'd rather have someone that's 5 minutes lates vs. 30 minute early, but that's just me.
Licensing
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