Jenna Robinson & Crew

Jenna was so nice and very accommodating with my schedule and short notice. Her pricing was fair and did a great job! It was a one time badly needed cleaning and they were amazing and efficient.

Excellent work! I couldn't have been happier with the quality and the kindness during a stressful time.

Jenna is wonderful and a joy to have around. I thought I would feel uncomfortable with someone cleaning while I'm there, but she was great company. She is very upbeat and got me moving too. I almost don't want to recommend her so highly because I don't want her to get too busy for me.

Everything was done very well! Very pleased! Jenna did lots of extra things that really made a difference!

I can't give Jenna and her crew enough praise! During a period of significant stress, they came to my house multiple times, were cheerful, thorough, professional, friendly, gave advice, followed through with follow up appointments, did really excellent work. I would hire her again in a heartbeat.

She did a great job, she has a great personality and is great to get along with. She is the best person I've ever worked with.

She is the best cleaner we have ever had and her prices are really good.

I'm delighted with them. They sent 2 people to clean the house, usually. They clean our house every 2 weeks and it takes them a little over 2 hours for just the main floor. The top and bottom floors can take up to 3 hours. Jenna does a good job.

She does an excellent job.

Arrived on time and did a very good job.

Everything went well.  I was in a short time frame and she could accommodate my time frame.  She was friendly.  They came when they said they would.  Accommodating for payment.

My wife is having a bridal shower, and with all that she had to do, I suggested she enlist some cleaning help.  She read the reviews on Angie's List, and decided to call Jenna.  Jenna came out to see what needed to be done, and gave us an estimate via e-mail that night.  We took to Jenna immediately, as she is a very friendly and easy going woman.  Jenna came to clean, and brought Jennifer with her.  They were here for 3.5 hours, and were easy to have in our home.  My wife reports that they did a very good job, and they worked hard.  We both found Jennifer very pleasant also, and we plan to use Jenna again.  Jenna was also prompt in answering my e-mailed questions.

They did a wonderful job. Unlike my previous cleaners, blinds were dusted, floors were cleaned properly and doors were wiped down. They did all the expected cleaning jobs toroughly and professionally. I am very pleased.

Jenna very friendly and professional.  Her and crew did a wonderful job

Jenna and her Crew did a great job.  They were, prompt, did excellent work and did the job in good time.  I was very pleased with the results and would definitely use again.  Jenna was very personable, and I enjoyed dealing with her. I appreciated that she made herself available on rather short notice.

There is nothing to complain about. Jenna is fun to be with and lifts my spirits. I wish I could afford her every week.! We're asking her to come once a month but we're swimming in cat hair sooner than that. She and crew is good with the older customers  and the animal lovers. 

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Well

I have worked with Jenna and Jennifer, and their work has been quick, professional, and outstanding.

It went well, no problem whatsoever.

jJenna not only performed her job but brightened my day. She is not a clean freak.
Not scrubbing the tub with Clorox.. getting bleach all over my hand towels. Bleach is a very harsh chemical. I wish more house
clearners would wise up. Jenna is,however, a very fine person. She collected my junk and got it out of the way. We have cats so
cleaning up litter and rolling hair off the couch is important. I only wish I  could have her MORE OFTEN. I n fact I was just going to
call her. I tell her she's the only thing that keeps us in this apartment. I can stand my  "collectables" husband if the surfaces they're
on are basically, relatively  dusted and clean.

Summary:  If you want a company operated by a professional who truly wants your business and believes in doing things the right way the first time, Jenna Robinson and Crew is the right choice.  I feel 100% comfortable having them in my home when I am not there.  

Details:  Jenna herself came to survey our house and plan the deep cleaning, as well as give an estimate for weekly upkeep while our house was on the market.  She communicated clearly and honestly about the costs involved and what additions might be made to an average cleaning to make the place look really sharp for its first showing.  For example, she offered to wipe down the wood paneling in our family room, and although I was skeptical about this the result was as good as a newly refinished room.  I chose Jenna over others who gave estimates on the job because, although her price was about the going rate, she handled the arrangements by far the most professionally, and I had confidence that she would do exactly what she said she would.  The deep cleaning was handled blitz fashion by four ladies plus the window wizard, all of whom were delightful, polite, kind people.  We generally bail out during cleanings so we can stay out of the way, but I would trust any of Jenna's Crew to be around my little kids without worry of them picking up any unfortunate language or getting their feelings hurt.

The weekly cleanings have only reinforced my good opinion.  Jenna is a proactive, flexible communicator, making sure we agree on timing in advance.  When renovations in our house made it easier to clean she lowered the weekly cost without being asked.  Her bookkeeping is clear and straightforward.  Jenna demonstrates superb attention to detail, and it's clear that she demands this of her employees as well.  It is a delight to come home to a clean, fresh-smelling house and to go through the week without ever finding a spill or splash that was missed, despite the creative efforts of 3 children under the age of 8.  I'm sure that I would feel comfortable talking to Jenna if we'd ever found an issue, but over several months it has never happened.  Not once.  How often do you get service like that?

Jenna and her crew do a fantastic job!

Jenna Robinson and Crew is an excellent cleaning service. In all the years I've had of cleaning services, Jenna's is the only one that has actually cleaned the house and not just vacuumed and dusted. It is a delight to have Jenna and we have employed her services on a bi weekly basis. Our house is actually cleaned and remains clean for more than the few hours it takes our dog to walk across the floor. We have been totally pleased.  Jenna needs no instructions on how to clean.

I cannot begin to say how amazing it is to have Jenna in my life. I had joined Angie's list to find a good house cleaner after being disappointed by a series of different cleaners that came as recommendations from friends and co-workers. In the past, I never felt the quality justified the cost. However with Jenna, she provides value above and beyond the cost. She cleans, she organizes, she runs errands. She does it all, and she's a really great person who's insanely flexible even with my crazy travel schedule that has me out of the country more than in it :).

I first contacted Jenna through the Angie's List inquiry feature, and she emailed me back within a few hours. Through a series of email exchanges, we were able to set up a consultation that week, and she even accommodated my travel schedule and came on the weekend. The consultation went great. She listened and observed, while also recommending ways in which she would be able to help.  Unlike other consultations where they assume you've already hired them or they spend the entire time as a walking calculator, Jenna was not presumptions and I honestly felt like she was there to help versus being there to get paid.

After the consult, we scheduled a time the following week for Jenna to come and help me organize my closet and bedroom.  The great thing was that I didn't have to be present the whole time, I was actually working from home that morning while packing for a trip, and Jenna helped me multi-task.  I spent the first 30 minutes outlining what I was looking for and did a quick sort of what could go to goodwill, and then she was off and organizing.  She had a occasional question about where I wanted certain items, but other than that she was self sufficient.  In addition she noticed my huge pile of dry cleaning and mentioned she had a really great dry cleaner near her. When it was all said and done, she spent 3 hours at my house re-organized two closets, helped me sort out 4 bags of goodwill items, catalogued and emailed the goodwill list, dropped off the goodwill, vacuumed my bedroom and office, cleaned my master bath, dropped off and delivered my drycleaning (which was only $48 vs the $90++ I  would have spent at my dry cleaner), and put away 3 baskets of laundry.

Since then, I've also had her come and organize my office and clean my kitchen.  With plans to have her do a whole house spring cleaning soon.

Besides being good and affordable, I love Jenna because she is super flexible. She has come in a days notice and works to best meet my needs, whatever they may be.  One point that I think another reviewer mentioned is that she's not uber punctual. However I truly believe this comes because of her flexibility.  She also always gives me a heads up, and at the end of day 5 to 10 minutes isn't that big of deal. I'd rather have someone that's 5 minutes lates vs. 30 minute early, but that's just me.

Jenna and Jen arrived on time prepared to go to work.  They brought all the equipment needed for the job.  Both ladies worked pretty much non-stop for all of one afternoon and came back the next day to finish up.  Both woman were pleasureable to talk to as they worked and enjoyed having them cleaning my apartment.  I was impressed with their work.  I plan on using them once a month in the future.