Premier Construction & Rehab

Company came out and repaired and painted ceiling where a leaking roof caused water damage on my family room ceiling. They also explored where the leak was coming from and put flashing over the area where water was getting in. Also replaced a few pieces of rotting wood. They were very professional and on time. I felt they were very fair and did quality work.

Rich and his assistant did a great job of setting expectations for price, timing and number of days required for the work. They proactively communicated with us throughout the project and worked with a sense of urgency. They met all deadlines and treated us with respect and priority. I would recommend this company for any home renovation project.

We met with several contractors (one of whom told us that we needed to spend at least $50,000 on our kitchen) but not only was Rich the most affordable but he was also the one who listened to what we wanted. He's a man of few words but he directed us in the right direction every time. He was prompt and flexible For instance, in the middle of the project we decided we wanted to add insulation in our kitchen walls. He got back to us that day regarding price and how extra time it would take. The project took longer than expected but in the end we are very happy with the kitchen.

Please see above for details

Fine.

Very quick, professional, efficient with showing us how to use the shelves in about 2 hours time.

Richard Link walked off the job on 05-05-2010; he was not fired. At no time between 05-05-2010 and 08-01-2010 (89 days) did Richard make any attempt to contact me. It wasn’t until 11:25AM on 08-02-2010 (90 days) when I heard from him in the form of e-mail. Richard indicated “I received your complaint on Angie's List. Just wanted to follow up with you about your deck. Would you be interested in talking about a possible solution to some of the issues?”. I responded to Rich indicating I would be willing to talk with him but not before I heard back from my attorney. In an e-mail from Rich at 1:05PM, he indicated that 6:00PM worked for him if in fact I’d heard back from y attorney by then and would be able to call. With that said, why is he saying that he had previously attempted to contact me (via phone and e-mail) when in fact he hadn’t until the day of his response to my Angieslist.com rating? Furthermore, why is he telling the Angieslist.com forum that as of 3:00PM he had not heard back from me or my attorney? Rich picked 6:00PM for us to talk; yet at 3:00PM he’s making it sound like I’m blowing him off? Another example of Rich’s variations of the truth coupled with outright lies. Regarding permits, I have verified with the Grove City Building Department that the application for the permit (submitting of plans) occurred on 04-27-2010. Rich indicating the permit was approved on this date is an outright lie. The permit plans were not ready for pick up until 04-30-2010 because that is the date they were approved. So with this I add – why were the permit plans not submitted until 04-27-2010 when our contracted project completion date was 05-01-2010? Because Rich didn’t apply/submit his Contractor Registration with the Grove City Building Department until 04-23-2010 – just 5 business days before our contracted project completion date. Our contract was signed on 04-16-2010, so why did Rich wait one full week before submitting his application to register to work in Grove City? Rich indicates that he notified me that the Grove City Building Department would not approve my plans as originally submitted. Well – sort of true. He did notify me of this the evening of 05-05-2010. At no time prior to this date was this communicated to me – in any form. I would like to point out some facts that I either wasn’t privy to on the day of the discussion – or just didn’t come to mind because of the shock I was experiencing in what Rich was telling me. So if the Grove City Building Department would not approve my plans as originally submitted – a. When was this communicated to me? Not until 05-05-2010. b. When did we sit down and discuss a work-around to the situation? We never did. c. Where are the revised plans? Nope. d. When was our contract amended to note such changes? It never was – because it had never been discussed as I’ve indicated. After all, assuming Rich is telling the truth and we had discussed it, then the contracted would’ve been amended, right? Section 4 (Project Specification) of our Contract specifies “Any changes or variations from the drawings and specifications must be made in writing, describing the changes and any additional charges for such change”. The contract wasn’t amended because I was never informed of this information prior to 05-05-2010. e. Why is the Grove City Building Department telling me they never rejected any plans that were submitted for our contract and that the conversation about the utility location never took place? I also find it unprofessional of Rich and take offense to his comment regarding the plan changes that were not previously communicated to me. First, on a deck with an overall perimeter of 24’x26’, a 7” in reduction in drop is significant considering there were only two steps planned to begin with. The intent of a 2-tier deck is to have two separate entertaining areas. Why would I be “pleased” that I’m going to have a single step down from one tier to another? This doesn’t give two entertaining areas and is not what we wanted or agreed to in our contract. Furthermore, Rich never offered to talk to the Building Department about easements or any other aspect of getting us the deck we wanted. Rich virtually stood there with an arrogant stance while my partner and I were brainstorming alternative ideas that could get us back on track to what we agreed to contractually. He wasn’t being proactive in any way. All of the suggested remedies were offered by us – not Rich. And all Rich did was respond with the fact that any deviations would cost me more money and time. After a good 30+ minutes of discussing (not arguing) the situation, we reluctantly agreed to the changes Rich had already made for the sake of time and money. We weren’t happy – don’t get me wrong – but we were cordial. It wasn’t until we were discussing the fact that Rich used three screw colors and types on our cedar composite material. Approx. 45% of the screws were gray square head, another 45% were cedar square head and the remaining 10% were tan Phillips. Rich offered to replace them at my expense. It wasn’t until after we went back and forth a couple times (me saying he was going to replace them and I wasn’t paying for it – and he saying you’re paying for it or we’re not doing it) that I became “angry and frustrated”. I went on about a 30-60 second tangent about his shoddy craftsmanship and shay character at which time Rich said “if you don’t like the quality of the work we’re doing I can go” to which I responded “go”. He started packing up. As I was walking away from my back yard I stopped and asked Rich if he was building us the deck we agreed to in our contract. He responded “I’m getting it as close as I can”. I responded “that’s all my attorney will need to know”. We did not speak another word via any form of communication until August 2, 2010. To summarize, space constraints only allow me to give you a small sampling of my overall experience with Rich. Rich talks a big talk and is genuinely interested in getting you hooked. He approached me for the job (even though he wasn’t registered to work in the city of Grove City). Rich refers to “his employees”, or “his crew”, or “his guys” or “his workers”. Telling me how hard they work, how detail oriented they all are, how they work in the rain, etc. He had one middle-aged gentleman who did 75% of the work that was done at our property; the remaining 25% was performed by Rich himself. Rich speaks of possession of all contracts, documents, permits, plans, a construction log and “other information”. While this may true, I can assure you none of this stated “proof” has any validity to the claims Rich is making. I have all electronic forms of communication between Rich and myself. Rich has notes he wrote himself in a construction log? I can’t change electronic copies of conversation exchanges. Rich can write down whatever he wants. Furthermore, I have countless digital pictures taken right after Rich abandoned the job. I have numerous video files that were taken as well. Additionally, I have our phone conversation from 08-02-2010 recorded (yes, he knew he was being recorded). In closing, I wanted to point out that while Rich claims to be such a good person and cares so much about his customers. Rich is full of variations of the truth, lies and outright deceit. Richard Link trespassed on my property on 08-03-2010. Local police were called and responded to the scene but Rich had since left the premises. Three witness accounts were given to police who logged the incident for future reference. Richard Link also sent an e-mail after his visit to our property threatening us that if we didn’t pay him more money by this Friday he would pursue collections against me for an additional $4,697.20. To summarize, Rich abandoned our job on 05-05-2010 leaving an unusable deck and our yard uninhabitable by our dogs. Rich made no attempt whatsoever to contact me to discuss a resolution until after he was notified of the Angieslist.com rating on 08-02-2010 (90 days later). All composite materials used on our project – in addition to the stairs Rich built – do not meet code and are unwarranted by the manufacture due to improper techniques in installation. All materials Rich used were rendered sub par by his company and therefore must be replaced. We contracted this job with Rich for $8,254. Rich had already been paid $4,697.20 prior to abandoning our job and now is demanding $4,697.20 more. To date, this job has cost us in excess of $17,500. Rich documented his lies in letters to my credit card company, in text messages to me, in e-mails to me – and finally to YOU via Angieslist.com My intent in being as thorough in my report is an attempt to protect YOU. I too used Angieslist.com to check Rich out when I hired him. I wish at that time I would’ve caught the fact that the many of his ratings were submitted on the same dates. This was an $8,254.00 job and has already cost us in excess of $17,500.00. Buyer beware.

They did an amazing job! All the people working for them were really nice and respectful. Each phase of the project went very smoothly. The job was completed on time and it looks great!!! I have finally found a contractor I can count on.

In the past, I used Premier and they did a great job on another property I own. On this job they exceeded my expectations. Everything was completed in a professional manner and I am beyond happy. Thanks Premier!

The basement looks great! I am so happy with the finished product. A job well done. Thanks again Premier.

Premier removed the baseboards and old laminate flooring. They installed new hardwood and reinstalled the original base boards. The floor looks great. The guys from Premier were very neat and clean during construction. I would call them again!

I was unable to make up my mind when choosing a specific granite color and type. There so many colors to choose from it became a bit overwhelming. I wanted the counter top to blend well with the rest of the colors in my kitchen. Rich Link from Premier suggested going to the granite warehouse to look at full slabs of granite. We picked up a few samples from the warehouse and brought them back to my house. In the end he helped me pick the perfect color combination for my kitchen! The guys from Premier showed up on a Tuesday morning, removed the existing counter tops, plumbing, and tile back splash. I was amazed to come home from work in the evening to find that the old back splash was gone along with the old counter tops. Not only were they gone, but new counter tops were installed in their place! They really did an outstanding job!

They did a great job. The contractor helped pick out the shower stall, fixtures and vanity making the overall project run very smoothly. Very clean and neat. Excellent job!

It all went so smoothly. Premier Construction & Rehab is a joy to work with. I was so impressed with their knowledge and professionalism. I really felt like I could trust them. I asked Mr. Link for some business cards because I want to share his company with my friends!