HUFFER RESTORATION

I had mold forming on basement walls and ceiling. Greg came out the next day to start treatment and finished the job in one day with the help of his son. Cleaned and then used a vac on the ceiling and then treated the entire ceiling and some walls with mold inhibitor and paint. Greg has always been very quick to respond and professional in his approach. Have never been disappointed as I have called him several times to look at distressed properties with mold issues.

Our carpet smelled bad. There is no one in the world who would agree that our basement had been saved. Greg Huffer offered many suggestions as to why our basement still smelled, ''Maybe the carpet cleaners didn't deodorize the carpet, maybe this, maybe that...'' The bottom line was, Greg had no idea why our basement still smelled. When he came over and experienced the smell himself, he suggested that perhaps the previous owners had a dog.(We had been in our house for three months when our basement flooded.) Luckily our home insurance company agreed that our basement stunk. Greg suggested that he would have another company come in to steam clean the basement. Our insurance stated that if that didn't work they would help us recarpet the basement. Ultimately, our basement never smelled appropriate. I personally removed the old carpet and carpet pad and it was wet and stinky.

THEY CAME OUT QUICKLY AND REQUIRED THAT THE JOB BE PAID IN FULL UP FRONT. THEY DID NOT FINISH IN ONE DAY AS THEY HAD ANTICIPATED. SINCE IT WAS A FRIDAY, THEY DID NOT COME BACK UNTIL MONDAY. WHEN THEY CAME BACK ON MONDAY, THEY LEFT SINCE THE DUMPSTER WHICH THEY THEMSELVES FILLED, WAS STILL THERE FULL. THEY CAME BACK THE NEXT DAY. THEY TOOK OUT THE BATHROOM SINK AND THREW IT AWAY ON FRIDAY, WHICH WAS NOT NOTICED BY ME UNTIL AFTER THE DUMPSTER WAS TAKEN AWAY. THE WORKERS ASKED IF I WANTED THE BATHROOM APPLIANCES AND THE ANSWER WAS A CLEAR YES. AFTER CONTACTING GREG, HE AGREED TO PAY FOR AND INSTALL A COMPARABLE SINK. HE ASKED FOR US TO PICK ONE UP AT LOWE'S THAT EVENING AND LEAVE HIM THE BILL. HE WOULD INSTALL IT THE NEXT DAY. THAT WAS OVER THREE WEEKS AGO AND HE HAS NEVER RETURNED NOR HAS HE RETURNED MY PHONE CALLS. THE FURNACE DUCTS WERE TO BE CLEANED BUT I HAD TO MAKE MY OWN APPOINTMENT WITH HIS NAME, SINCE HE HAD FAILED TO DO SO. HE STILL HAS OVER $300 WORTH OF WORK TO DO.

THEY DETERMINED THE SOLUTION WOULD COST $8000 AND THEY REQUIRED $4000 BEFORE THEY STARTED. THEY SAID THE PRICE INCLUDED AIR QUALITY TESTING AND REPORTS. THEY THEN SANDED THE RAFTERS AND VERY INEFFICIENTLY APPLIED A COATING THAT WAS TO PREVENT MORE MOLD FROM GROWING. WHEN THE MEN SAID THEY WERE FINISHED, THEY SAID THE OWNER WOULD BE IN CONTACT WITH US. THE COMPANY CHARGED THE REMAINING $4000 TO OUR CREDIT CARD, BUT NO ONE HAS GIVEN US AN AIR QUALITY REPORT, COME BACK TO SEE IF THE JOB WAS DONE CORRECTLY, OR CONTACTED US IN ANY WAY TO TELL US THE STATUS OF OUR MOLD PROBLEM. WE HAVE ATTEMPTED TO CONTACT THE OWNER NUMEROUS TIMES, BUT HE WILL NOT RETURN OUR CALLS. WE DO NOT KNOW WHAT WE PAID FOR OR WHETHER OR NOT OUR PROBLEM HAS BEEN SOLVED.

WHEN GREG HUFFER CAME I THINK HE UNDER ESTIMATED THE JOB, HE THOUGHT IT WOULD BE BETWEEN $2000 TO $3000, IT IS MORE LIKE $11000. THE WORKERS HAVE NOT SHOWED UP ON A REGULAR BASIS. ONE OF THE MAIN WORKERS TELLS US THAT GREG KEEPS SENDING THEM ELSEWHERE. WE HAVE NOW FIRED THEM AND HAVE TO START BACK AT SQUARE ONE. MY CONCERN IS THAT HE NOW WANTS MORE MONEY AND WE HAVE PAID HIM ROUGHLY $11000, ACCORDING TO MY INVOICE, SERVICES I HAVE THAT I PAID HIM FOR HAVE NOT BEEN DONE. I WOULD CONSIDER THIS SITUATION RESOLVED. THEY DID ABOUT 3/4 OF THE JOB BUT DID NOT FINISH THE JOB.

THEIR QUOTE WAS ONLY $20 UNDER MY INSURANCE REIMBURSEMENT. AFTER MY INSURANCE COMPANY TALKED WITH HIM, HE HAS NOT CALLED ME BACK SINCE.

THE RESPONSIVENESS WAS GREAT AND THE CREW VERY PLEASANT TO WORK WITH. I FELT LIKE THEY CARED ABOUT OUR PROBLEM AND WERE SINCERE IN TRYING TO MINIMIZE THE DAMAGE. THE OWNER WAS CLEARLY VERY KNOWLEDGEABLE, POLITE, FRIENDLY AND PROFESSIONAL. IT WAS MY DUMB LUCK TO HAVE THE PROBLEM ON A HOLIDAY AS THEY CHARGED HOLIDAY PAY; OTHERWISE, I WAS VERY PLEASED WITH THEIR HELP. THEY KEPT THE PROBLEM FROM BEING MUCH WORSE AND WERE REASSURING DURING THE PROCESS.

THE COMPANY DID A VERY EXCELLENT JOB. THEY WERE VERY THOROUGH.

THE REPAIRMAN GAVE ME ADVICE ON HOW TO SOLVE THE PROBLEM AND JUST SELL SOMETHING. HE WAS GREAT AND SAVED ME MONEY.

AFTER AN INITIAL MEETING FOR THE ESTIMATE (WHICH WAS POSITIVE AND PROFESSIONAL), IT WAS VERY DISAPPOINTING THAT CALLS WERE NOT RETURNED.

WE WERE ON VACATION WHEN WE RECEIVED A CALL FROM THE HOUSE SITTER TELLING US THAT BOTH SUMP PUMPS HAD FAILED AND WITH THE FULL WEEK OF RAIN THE WATER CAME UP FAST. THE BASEMENT CARPET WAS SOAKED BEFORE THE PROBLEM WAS DISCOVERED. THE HOUSE SITTER HELPED ME FIND SOME NUMBERS FOR WATER DAMAGE/RESTORATION COMPANIES. I CHECKED THEM OUT WITH ANGIE'S (VERY GOOD PHONE SERVICE BY THE WAY). I CALLED HUFFER RESTORATION AND THE OWNER CAME OUT TO THE HOUSE WITHIN AN HOUR TO CHECK OUT THE DAMAGE. HE WORKED WITH ME OVER THE PHONE TO IMMEDIATELY ASSESS THE PROBLEM. HE WAS FAST, PROFESSIONAL AND GOT EVERYTHING DONE WITHIN HOURS. HIS RESPONSIVENESS AVOIDED FURTHER DAMAGE AND EVEN THOUGH I WAS 2000 MILES AWAY, I FELT LIKE I WAS IN GREAT HANDS. WHEN WE ARRIVED HOME SEVERAL DAYS LATER, I WAS COMPLETELY SATISFIED. OUR BASEMENT IS DRY AND THERE IS NO LINGERING SMELL. THIS IS OUR SECOND FLOOD IN 12 YEARS AND I BELIEVE HUFFER IS TOPS. THIS IS A GREAT ORGANIZATION AND I WOULD RECOMMEND HUFFER TO ANYONE.

THEY WERE VERY THOROUGH AND EASY TO DEAL WITH. THEY DID A REALLY GOOD JOB.

EXCELLENT WORK, VERY FAST RESPONSE. WORKED WITH OUR INSURANCE COMPANY TO MINIMIZE OUR OUT OF POCKET EXPENSE. OUTSTANDING! JOB INCLUDED REPLACING FLOORING, WALL COVERING, AND CEILING.

TIRED OF WAITING FOR A CALL BACK AND THE ESTIMATE.

CALLED GREG TO ASK ABOUT INSPECTING MOLD ON BASEMENT DRYWALL OF HOUSE WE WERE IN PROCESS OF BUYING. HE TALKED TO ME VERY PROFESSIONALLY ABOUT DIFFERENT KINDS OF MOLD AND CONVINCED ME THAT SENDING A SAMPLE TO A LAB WAS A MUST DO. INSISTED THAT I BE PRESENT FOR INSPECTION SO HE COULD DISCUSS DAMAGE WITH ME. I FELT VERY CONFIDENT IN HIS KNOWLEDGE AND ABILITIES UNTIL...AT INSPECTION, HE ENDED UP SENDING HIS EMPLOYEE WHO MERELY SWABBED THE AREA AND DIDN'T DO ANY EXPLAINING OR ASSESSMENT. NO NEED FOR ME TO BE THERE AT ALL. EVEN THOUGH HE WAS APOLOGETIC, I'M UNSURE IF I WILL HIRE THEM TO DO THE MOLD CLEANUP. PRICES DEFINITELY HIGH: CAN'T BELIEVE IT COSTS THIS MUCH TO TAKE A SWAB SAMPLE AND SEND IT TO A LAB (THE TECHNICIAN WAS THERE FOR ALL OF 10 MINUTES). ONCE THE SAMPLE WAS TAKEN I HAD TO CALL MANY TIMES TO GET THE RESULTS. GOT RESULTS OF 'FAST' REPORT WITHIN DAYS. 'REGULAR' REPORT WAS TO TAKE 7-10 DAYS MORE. I KEPT CALLING AND AFTER ABOUT 45 DAYS I FINALLY GOT TO SPEAK TO GREG.

I THOUGHT THE EVALUATION WAS PRICEY FOR A VISIT AND A SWAB SAMPLE, BUT GREG APPEARED TO BE VERY PROFESSIONAL.

THE WHOLE TEAM WAS VERY PROFESSIONAL. THEY CLEANED UP REALLY WELL AND EVERYTHING WENT VERY SMOOTHLY.

HE CALLED BACK THE SAME DAY. THEY GOT THE WORK DONE RIGHT AWAY! THEY CLEANED UP AND WAS COURTEOUS. THE PRICE BREAK DOWN WAS EXCELLENT. SEEMED LIKE HE REALLY KNEW WHAT HE WAS TALKING ABOUT. HE TOOK A COURSE IN MOLD AND FOLLOWS A STANDARD AS THEY DO IT IN NEW YORK CITY. WHICH IS KIND OF A STANDARD THEY GO BY!

unknown

HE CAME OUT WITHIN A DAY, WHICH WAS GREAT AND HE WAS REALLY GOOD. IT WAS GREG HUFFER, THE OWNER. HE WAS PROFESSIONAL, COURTEOUS, AND VERY FAIR MINDED. HE DID THE INSPECTION WITH NO CHARGE WHATSOEVER. EQUIPMENT WAS EASY FOR EVEN A LAY PERSON TO DEAL WITH. HE EXPLAINED THE PROBLEMS WE WERE HAVING-WHICH WAS VERY EASY TO UNDERSTAND. I WOULD RECOMMEND HIM TO SOMEONE ELSE.

unknown

KNOWLEDGEABLE AND PLEASANT TO WORK WITH; A BIT MORE EXPENSIVE THAN SOME, BUT MUCH BETTER WORK THAN MOST!

THEY WERE GREAT!!!! VERY QUICK AND PROFESSIONAL. ONLY COMPANY THAT COULD COME ON SHORT NOTICE. THIS WAS VERY MUCH APPRECIATED. I THOUGHT THE COST WAS A LITTLE HIGH. I WOULD USE THEM AGAIN.

WORKED TWO MORE TIMES WITHOUT CHARGE. I JUST CANT SAY ENOUGH GOOD THINGS!