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Hurst Total Home Inc

Founded 1984 • With Angi since July 2006

4.3

(39) Verified Reviews

Business Details

Phone Number

Address

948 E Franklin St

Dayton, OH 45459

Description

Our employees are on our payroll. We have a number of certified staff members: CKBR (Certified Kitchen & Bath Designer), CR (Certified Remodeler), CLC (Certified Lead Carpenter), CRPM (Certified Remodeler Project Manager) & UDCP (Universal Design Certified Professional). We are a Cambria Finance Dealer (incorporate Cambria into one of your projects and you can finance up to $45k) No interest, No payments: 6 or 12 months! Ask us for more details! Subcontracts plumbing and electrical services....

Verified Reviews

A few reviews for this pro...
4.0

09/10/2018


Daniel A.

Excellent work by Hurst. Took a little longer than we thought, but very good work.

Description of Work
Patio enclosure was redone after terrible mess by prior contractor

Category sunrooms

5.0

09/04/2017


Karen B.

It took awhile because the steps had to be jack hammered out first to see what all the damage was and how to repair it.

Description of Work
Replace front steps and because of the damage done by water leaking in behind them we had to have the house jacked and new sill, joists, and band board replaced.

Category remodeling

5.0

04/27/2015


Barbara C.

They were excellent. They had a written plan including a time line. They told you when payments were needed, and what would be done and when. They kept their schedule perfectly, they cleaned up everything afterward, and even helped me out with some other small things. We even had a pre installation meeting with all parties. They were extremely professional, courteous, and friendly.

Description of Work
They took out my tub and put a tile shower in. They also put tile flooring in the bathroom and closets.

Category ceramic tile,flooring contractor,remodeling,home remodeling

5.0

12/31/2014


Patti K.

I LOVE my kitchen, even 10 years later. Jeff was very professional and easy to work with. The work was completed 2 days ahead of schedule and right on cost. They required a deposit for the estimate, but the estimate was very thorough including me picking my materials and appliances prior to them finalizing the estimate. They applied my deposit to my total bill. I asked him what we would do about an overrun and Jeff said "There is no such thing as on overrun!" That's when I knew they were the right folks to do my work. All people working on my job were professional. They cleaned up every day and took care to keep me updated on progress each day. I would definitely use them again.

Description of Work
Total remodel of large kitchen/pantry plus new flooring in kitchen, dining room, foyer and hallway and bay window installation.

Category home remodeling

1.0

11/19/2014


Lynette B.

Had asked for a master bath remodel design and estimate. After numerous delays, missed appointments, un-returned phone calls, have yet to hear from them again. They obviously don't want my business!

Description of Work
Guided me into material and design choices, provided one line drawing. Promised tile samples and contact information for tile and granite, but failed to provide.

Category home remodeling

1.0

08/17/2014


Brian S.

The quote never came, either by mail or by phone. We called twice to follow up and we were told they were VERY BUSY and that a quote takes two weeks to be generated. Still no quote after two weeks. We called again and asked if we were ever going to get a quote. Katie apologized, claimed they were still very busy and again promised to get the quote to us. We contracted with another firm on Angie's List after never receiving a quote from Hurst.

Description of Work
We called them to get a quote on removing an old deck and replacing it with a new, larger deck. Someone came out to measure telling us we would have a quote within a week.

Category woodworking,home remodeling

1.0

08/12/2014


Lee A.

It is crooked and outrageously bad. I had called people that used them before I got my project running and everybody thought they were wonderful, so I wonder how much people know about what they are getting. It was crooked, and there was supposed to be a vent in the gable end of it to vent the attic and they didn't put it in. So, they chopped a hole in there, and when I had looked at it, it has got an inch of caulking in it and it is a fixture that sits in the hole and fits the hole. That is how bad it is and it is absolutely terrible. They had several different people working on it and it was really a terrible project. I probably should have stopped it and thrown them off the property. The pricing was probably what they all were. It took them much longer than they thought. I tell everybody that I wouldn't use them to build a doghouse. It was shoddily managed, and when they were all done, I complained to the head guy, Hurst, and he was all apologetic. He took a couple of bucks off the project but it was no appeasement. I have kind of raked them over the coals. I reported them to the National Home Remodeling Association and the Better Business Bureau and some other place. I even equipped those people with pictures of the project and how bad it was. It was just unbelievably shoddy work.

Description of Work
They added an 8-foot extension onto my garage.

Category garage builders

5.0

06/10/2014


Tammy S.

The employees from Hurst were so pleasant and easy to work with and kept in great contact with us throughout the project. Any small problems were addressed quickly and without argument. Only two subcontractors, a tile person and an electrician, caused any issues and Hurst was quick to help us both times to solve those problems. The kitchen looks wonderful and is of the highest quality.

Description of Work
Total kitchen remodel

Category home remodeling

5.0

05/05/2014


AARON H.

Last fall, I had attempted to install a custom size door in my home, but the house framing was wildly out of square and plumb. Frustrated and dejected, I called Hurst after seeing the great reviews here. Although my job was tiny, they responded quickly to my request. Upon arrival, the installer, Clay said that he didn't bring any lumber with him because he wasn't sure what to expect. Although I thought I had made the situation clear to the original contact at Hurst, that contact didn't refer my information to Clay. Not his fault. It just so happened that I had some well-acclimated and properly stored treated and untreated flat boards in my garage. He used those to frame out the existing opening. All I have to do is trim out the door. I thought the price was very fair considering he was on the job for 4-1/2 hours. It worked out to be about $60/hour. Clay cleaned up the work area (I had a fair amount of construction debris on the porch from earlier that week) and I followed behind like a happy puppy with a broom and dustpan. Thank you.

Description of Work
Installed new exterior door, some framing.

Category woodworking,doors

4.0

03/02/2014


James H.

They matched the paint and repainted the entire wall. Well done: but not the way I would have done it. They did not tape it off so there was some and quot;slop overand quot; on the caulking and I had to clean off some paint from the door and molding. They reinstalled the towel bar without using a laser guide (as I would have done) so that the towel bar is visibly higher than the existing second towel bar. The result is okay and not worth redoing but I am disappointed in the lack of attention to detail.

Description of Work
1. Cut off 1/4 inch from the bottom of the cabinet above the refrigerator so the new frig would fit. The work was professionally done and the area cleaned up. I am very happy. 2. They repaired two holes in the drywall in the master bath where a towel bar has been torn out accidently. They repaired the hole and installed wood blocks behind the drywall so the towel bar could be reinstalled securely.

Category custom cabinets,drywall,woodworking,home remodeling

2.0

12/26/2013


Nancy S.

We had to contact the contractor several times about obtaining the proposals. We never did receive a proposal for the bathroom re-model or handyman work. The contractor required us to pay for the estimates, for which we were refunded 1/2.

Description of Work
Our original request was for a proposal for bathroom remodel and handyman work. Contractor recommended the need for new siding so he provided a proposal for that. We also said that we were considering a kitchen remodel in the distant future and we received a quote for that. We considered both quotes high, but did not request any other vendor quotations, so that is just our opinion.

Category home remodeling

3.0

11/07/2013


Virginia W.

At the start, in mid-July, there was no response to my website request and I had to call by phone to schedule an appointment. I actually liked their practice of asking for payment for design services, allowing for a more detailed proposal and applying that amount to the project if one chooses to stay with them. Initially I was encouraged by Katie's approach but I think she's just too busy to handle all of the projects she's taken on. After I had been to the showroom and made several selections, she said she would call me in a day or two when my preferred flooring samples were available from an outside vendor. I didn't hear from her for three weeks and then she told me that flooring company was no longer in business and sent me to another vendor. Throughout the process there were lots of delays and excuses (email went to spam, the computer file with my design became corrupted and couldn't be opened for review, short-staffed, regular mail was sent but lost). Although I was never able to see an actual design, the proposed budget was nearly double my request (35,000) that I had indicated during my initial request. She was able to shave off a little cost through minor adjustments but could not get close to an acceptable amount and did not offer suggestions for further cost-cutting. On the plus side, they have a nice showroom and, from looking at pictures of work they've done, it seems they provide a high quality of workmanship to those clients for whom they can make time.

Description of Work
I contracted with them for kitchen remodeling design services with the intent to have them do the construction and finishing work as well but, after 3 months of problems, did not continue to work with them.

Category home remodeling

2.0

05/23/2013


Nancy S.

Katie came to our home on a Thursday to give us an estimate on replacing 3 windows, tiling our kitchen, fixing old grout haze in a bathroom, and putting in a granite counter top. She was very polite and relaxed but professional. She talked through the project and took measurements. She said she would have a quote emailed to me by Friday. When it was not received by Saturday, I called and was told they had problems with their email. I offerred to pick it up since I was running errands but she said she would send it by late afternoon Sunday before she went out of town for the week. She advised me to check my spam email to make sure it did not go there which I did and it did not. Again, I did not receive the estimate Sunday so I called the company the next day, and explained the situation. The gentleman was sincere in wanting to help and offered to contact Katie and said either he or Katie would get back with me that day. I did not receive a call or email from either person. I called back the next day and the same thing happened. To summarize, I have yet to receive a call, email, or estimate. I am very disappointed about the lack of communication from a company who was rated so well on Angie's list. A simple call to tell me there would be a delay would have prevented the uttere disappointment that I feel and this written response on Angie's list. Needless to say, I have moved on and hired someone else.

Description of Work
We did not use Hurst Total Home because we never received an estimate.

Category countertops,replacement windows,home remodeling

Service Provider Response

When scheduling the appointment for this project to look at it, the owners were notified this appointment was being made to at least get out & look at it, but knew in advance that it was being crammed into the schedule before a work trip to try to eliminate having to wait until the following week. Katie had previously scheduled training out of state where access to phone & e-mail were VERY limited. They were told we would try to get back with them before the work trip; however, was unable to do so due to clients that had paid to be in a design agreement that were ahead of them in our schedule. Katie spoke to [removed member name] on Saturday and gave her directions as to what product she could use to try to remove the grout haze from their bathroom tile that a previous contractor had left when they completed their tile work years prior (which is what was promised the day of the site visit). She was told we would try to send the estimate for other work before the work trip, but was not promised it would happen before then. She did call in & speak to Rick while Katie was out on her trip; however, Katie was unable to call during the work training, and e-mail access was unavailable, so the estimate couldn't be sent. Rick was supposed to give a return call for Katie & update Nancy Silverman but it appears that may have fallen through the cracks. Upon Katie's return, she e-mailed [removed member name] asking when she could drop by to give her the proposal & was never given a courtesy of a response. We try to accommodate clients in as timely of a fashion as possible-or notify them up front of any prior commitments that might delay them getting something from us. unfortunately, clients who have paid to be in design or are under contract, we have obligations to before those who have not elected to step into the design process. We do sincerely apologize for the one phone call not being returned, but we did give her advice on how to resolve (on her own) one of the problems she called us about (instead of trying to just take her money & tell her it had to be replaced); as we did try to communicate to get her a proposal as soon as Katie returned from the training trip, and were never given the chance to do so.
1.0

05/13/2013


Mary T.

We met with salesman, Rick Cross, on several occasions. The salesman(Rick), company owner (Jay Hurst) and lead carpenter Clay did an in-home meeting before construction. We signed a contract and gave them $8,600.00 to and quot;initiate the contract and order materials for the project.and quot;. This occurred August 2012. Our project was delayed due to our medical issues. We agreed upon a start date of 2/25/13. On 2/9/13 (Saturday afternoon), I received a call from the salesman (Rick) while we were on vacation telling us that they needed to start the project in 2 days (2/11/13) or they would not be able be able to use the lead carpenter that was familiar with the project. We started on our pre-determined start date of 2/25/13, with a different lead carpenter. We signed a contract for a 5 week project. This is week #12 and the project still isn't finished. They start work, then stop because supplies were not ordered correctly or were on back-order. Many times, we discussed and quot;custom builtand quot; bookcase. Many employees heard this request during our in-home meeting. Four days AFTER the project began, we were informed by the lead carpenter that they don't do and quot;customand quot; wood working but we would like the stock cabinets that they would use in the project. The fact that this was not disclosed until AFTER the contract was signed and the work had begun was purely deceptive on their part. Several times, product selections were made by the salesman, without consulting us. His reply was and quot;this is what our clients use/wantand quot;. They do not listen to what their customer desires in a renovation and do not communicate effectively when products are ordered. Our cabinets were ordered the week that our 5 week project began. There was an 8-10 week delay in their arrival! Nice to know this when you are now minus one toilet and one shower. Our tile, which was selected in August 2012, was on back order. They did not place the order in August, when our deposit was received. When I questioned why it had not been ordered, the reply was and quot;we can get it overnightand quot;. Obviously not. Last August, the tile was available! Tonight. I am sitting here waiting for a return call from owner, Jay, as there are more concerns regarding cabinets today. I am doubtful that he will communicate with us. Most communication occurs thru the lead carpenter. I am convinced that my $8.600.00 deposit which they received on 8/30/12 was used to fund other remodeling projects and NOT used to purchase products for our renovation. This is a poor company with questionable sales and business practices that will not communicate with the customer when things go wrong. I would not recommend this company. I am thankful that we did not include our kitchen remodel in the scope of this contract!

Description of Work
Bathroom/bedroom remodel

Category home remodeling

5.0

03/18/2013


Charlotte E.

Katie Hurst was our designer and drew up the contract. She was very easy to work with, had extensive knowledge of materials and construction methods, and seemed to anticipate and adapt to our needs and preferences. She expeditiously helped us pick out tile, colors and fixtures that were within our budged, and even suggested tile placement patterns. Clay Baker was our forman and primary construction worker. We can't begin to praise Clay enough! He did most of the work himself, but brought in extra help when needed to tear out the old facilities. He brought in licensed plumbers and electricians when required and a company to provide the glass shower surround. He was meticulous in everything he did. He kept us well informed of his work plans and schedules and always consulted us when a decision was needed. His tile work was exceptionally beautiful. He always had a good suggestion to fix unexpected situations. For instance, when the tub and surrounding walls were removed, there was a flaw in the framing near where the shower bench was to be located. To get around the flaw, Clay suggested building a knee wall next to the shower bench. He did not charge extra for that and it turned out beautifully (added some welcome privacy for anyone sitting on the bench). He was very considerate of us and our house. Frequently we would leave the house in the afternoon while Clay was still working, and would return home that evening to find that he had secured the premises just as we instructed. While he was working he covered the doorway into the dressing area (which doesn't have an actual door to separate it from the bedroom) with a plastic sheet to keep the dust out of the rest of the house. He also placed carpet protectors from the front door through the house to the work area. The only delay came toward the end of the work when the glass shower door was mismeasured by the glass company and had to be remade - that took an extra week. The glass installer came back twice to put additional seals on the sides of the door to keep water from coming through the space between door and fixed panels and out onto the floor. All in all, we are extremely happy with our new remodeled bathroom and are certainly pleased with all the folks at Hurst.

Description of Work
We contracted with Hurst Total Home, Inc. to remodel our bathroom and an adjacent dressing area. Originally, we had a small, corner shower stall in the bathroom that leaked and was always full of mold. Over the course of 16 years we had completely replaced the stall and repaired and recaulked it several times - nothing worked - it was still moldy. That room also contained a toilet and sink/vanity. In the dressing area, we had another sink/vanity and a large whirlpool tub which we were not using (the grandchildren even outgrew it!). As we are "aging in place" we wanted a bathroom that better suited our needs and decided to replace the shower with a linen closet (cap off the water completely) and replace the tub with a "roll-in" tiled shower with a built-in bench, both handheld and fixed showerheads, and a frameless glass surround. We replaced the 2 vanity tops and faucets and tiled the floor from the bathroom through the dressing area. The bathroom exhaust fan needed to be replaced and a new exhaust fan added in the dressing area above the shower. Also added new chrome towel bars and bath tissue holder. While we were doing the bathroom, we also had to replace our kitchen garbage disposal. We contacted 3 companies for designs and estimates. All 3 came out to talk to us, but only 2 companies responded with proposals. Though we felt both proposals were excellent, as were the company representatives and references, we selected Hurst based mostly on price (their proposal was about $2000 less than the competitor).

Category ceramic tile,closet systems,electrician,flooring contractor,picture framing,interior designers,plumbing,woodworking,home remodeling,interior painters

Service Provider Response

(Member name removed), Thank you so much for the wonderful review. It was a pleasure working with you both! We are so glad to hear that you are pleased & enjoying the new bathroom! It looks fantastic! Enjoy! -Katie, Clay & The Entire Staff here at Hurst Total Home
5.0

11/12/2012


Barbara P.

There is not a better home remodeling contractor in the entire Dayton area. Hurst Total Home has been FABULOUS to work with. From my initial estimate of $37,000 to my expansion of the project to $150,000, Jeff Hurst has been a stalwart support who led me (and sometimes DRAGGED me) through it all. I couldn't ask for a better contractor. Jeff is wonderful and I wouldn't be sane today without him. I used a lot of high end products in my home, and Katie Hurst was wonderful at finding vendors to supply all these unique items. Katie - you are the BOMB! The bathrooms and kitchen are stellar because you found just the right suppliers for me. THANKS! Jay Hurst kept the production rolling along and was always there for me, whenever I had a question or needed some immediate assistance. Especially when I smelled gas in the house and he was there within minutes to identify and solve the problem (new gas stove - burner was slightly moved from the OFF position). But the key to the whole remodeling effort was my lead carpenter, Clark Watren. What a delightful man - and what a patient one! There were so many change orders that came about during the course of this redo (from May 9 to October 12), but Clark kept his focus and kept his crew moving forward. Even when they had to redo things (which happened from time to time, because I was working and not here to answer their questions), there was never a complaint or any and quot;hostilityand quot; for the changes that I had them make. Clark worked for me 24/7. I could text him any time of the day or night with a question and he was ALWAYS there for me. He kept me from going off the deep end many a times, as the depth of detail was incredible. And so was he! Until you get into the middle of a major project like this, you cannot imagine the minute details that are involved. And you should SEE the results! It's absolutely STUNNING. From the Cambria quartz in my kitchen, laundry room, fireplace surround and both bathrooms, to the crystals hanging from my canned lights, to the Artistic Tile wall art in my master bath along with the Swarovski crystals in the bathtub surround, the custom iron work, the beautiful backsplash and cabinet additions in the kitchen, and all the new light fixtures, chandeliers and and quot;fandaliersand quot; throughout my entire home, there is no job too large or no detail too small for this business to handle. I cannot rave enough about the Hursts and their company. And my guests continue to compliment me on the incredible results!

Description of Work
Total redo of my entire house (paint, flooring, minor construction changes, added picture railing, new banister, new front porch railing, new mailbox), replaced flooring in basement, found and fixed gas leak caused by previous owner, replaced outdoor deck, repaired and painted inside and out; remodeled 2 bathrooms; built laundry room; partial remodel of kitchen.

Category custom cabinets,countertops,decks,electrician,hardwood floor,lighting,plumbing,remodeling,siding,replacement windows,fireplaces,woodworking,ceiling fans,marble & granite,home remodeling,interior painters,doors,basement remodeling

Service Provider Response

Member, Thanks so much for the great review! We ALL enjoyed working with you-the end result is fantastic. The open house was great because we got to see you finally enjoying the space that we all worked so hard on. We hope you get lots of years of enjoyment from the remodel and we can't wait to add that covered deck & steam room when you're ready! Cheers!
5.0

10/25/2012


Brian M.

UPDATE/UPDATE/UPDATE Oct 2012: Yesterday (24 Oct) I received a call from Jay Hurst apologizing for their failure to get back to me regarding my issue described below. Jay explained that, basically, the file regarding my issue had been misplaced in another file and therefore they didn't realize there was an issue. Jay took full responsibilty and told me he would make things right. As I write this, on 25 Oct. he is here and correcting the problem with my toilet. Kudos to Hurst for both admitting they screwed up by losing my file and by expeditiously making things right. Based on this experience, I would definitely trust Hurst on any future remodling job. As I said originally, their work product was outstanding... INTITIAL REVIEW, THE NEGATIVE SECOND PART IS NO LONGER AN ISSUE! There are two aspects of my remodeling adventure with Hurst: First of all, they were very responsive and professional during the design and construction phase of the project. The final product met or exceeded our expectations. Their employees were true professionals and very accomodating BUT my overall satisfaction rating plummeted when I discovered (after the warranty period) that they did not install my toilet properly. When I called to explain that they had not properly locked either toilet bolt into the flange and that I had just noticed it they basically blew off my complaint. They told me that their warranty department would get back with me to discuss, but never returned my call.

Description of Work
We had a total bathroom gut/remodel. New tile, tub, shower, sink etc.

Category home remodeling

Service Provider Response

Customer, Thank you very much for your updated report. We apologize again about the misplacement of your file, but greatly appreciate your understanding and are glad you have had a good experience with Hurst Total Home. Thanks again and we look forward to working with you again in the future. -The staff at Hurst Total Home.
5.0

10/01/2012


MARCIA L.

They stated on time and finished on time. We had no cost overruns and we had no real interrptions in the remodeling except for the cabinetry that took a few weeks longer than they originally told Hurst they would. Hurst's customer service is second to none, in our opinion and we highly recommend them to anyone who is considering any kind of work for their home.

Description of Work
Hurst came in on time and on budget. They tore out the contractor grade bathroom we had in the house and they replaced it with a beautfiul and updated bathroom that included custom cabinetry as well as a custom shower. This bathroom was taken to the studs and replaced and the entire area is not even recognizable from the original. They also made a pantry out of the existing laundry closet and made a laundry room out of an existing small room. They had to run all new plumbing for both projects, install new flooring, drywall, wood trim, change out a couple of doors, and keep from damaging the rest of the house as they were working. We installed gorgeous custom cabinetry and the obvious solid surface countertop as well as a laundry sink which is beautiful. I had a difficult time imagining this project but it was so well done that all the changes are seamlessly woven into the entire house. While they were here I had them replace the cabinetry in the hall bathroom and the medicine cabinets in the master bedroom. They custom mixed the marble countertops for the bathrooms that I wanted and all three bathrooms are very classy and very beautiful. Now all our friends want to stay in "their" guest room so we seldom lack for visitors and that is a good thing as well...

Category ceramic tile,closet systems,countertops,decks,picture framing,remodeling,siding,replacement windows,fireplaces,woodworking,ceiling fans,home remodeling,interior painters,doors

Service Provider Response

Customer, thank you so much for your generous reference. We truly enjoyed working with you and appreciate you & Frank being such loyal customers. We look forward to the opportunity to work with you both (and the dogs of course) again in the near future. -The Entire Hurst Team
1.0

09/14/2012


Maxine M.

We were told initially it would take 2 1/2-3 weeks to complete. It is still not complete. We have fired them subsequently. We have a french-door fridge that needed wood panels and they have never gotten them put on, so our fridge is still not complete, one panel is still missing. The showroom looks great, but they are a very unprofessional group once on the job site. It seems like outside issues interfere with the actual completion of the job. I have had to hire a carpenter to actually finish the fridge at a huge (75%)savings. They are gouging the prices are certain pieces of the job. We have attempted to get the money back that we put down, and the owner berated my husband's secretary because he was at work. He has threatened my husband on a voice mail. He is extremely emotional and volatile. The owner has threatened to file a lien and start foreclosure proceedings on our house and we don't even owe money. Here we are months later, and we have fixed some of the work, but not all of the work. The carpenters have done a great job, but they have had to do multiple things trying to keep up appearances at other jobs. They have come across as bullies with us.

Description of Work
They did a kitchen remodel for us.

Category home remodeling

Service Provider Response

The first inconsistency in the owners' claims, that we see, is the category of work provided. We did not provide any marble & granite work for this customer. The homeowners’ already had a previous contractual commitment with another company for the granite countertops. The second discrepancy we see is we were not “fired”. The homeowners chose to not take the 3rd and final appliance panel for their fridge (which was the only item not done). We were the last company hired after 2 others who could not provide the whole range of services the homeowner wanted. We were brought in to fill all the voids the owners had started with others that couldn't be provided. Had we been hired first, we could have provided the full range and eliminated some of the problems that presented themselves that we had to overcome during the project that were a direct result of others being incomplete. Our original contract with the homeowners included removal of certain wall cabinets & microwave over the cooktop, installing a custom wood hood over the cooktop including the ventilation for it & all the ductwork necessary to take it out of the roof, installing the owners new range top in place of the old one, removing the existing island, providing a new island (large, multiple cabinets involved), & installation of a microwave drawer they provided. It also included paint touch up as needed to perform the above tasks, and all clean-up & debris removal from the jobsite. Original contract price: $11,965.00 with an estimated completion timeframe of about 3 weeks total. Given this scope of work, the timeframe to complete would have been accurate. The owners had previous relationships with the countertop company and also with a personal designer before we came into the picture. Before we got to the job to physically start the work, the owners had already added to the scope of work. They decided they wanted all the existing tile backsplash removed and had ordered new tile with the designer they were already working with. This would require additional time on the job, plus drywall repair. They also decided they wanted to add all new crown molding & under cabinet light rail to the job. The trim had to be ordered from our cabinet company to come pre-finished, which took time to be produced, and was again not part of the original scope of work. Once on the job, there were, again, numerous additions to the already revised original scope of work. The original contract scope of work pretty much doubled, which would have the same effect on the timeframe to complete the project. More work to be done means more time to complete it would be needed. The addition of under cabinet LED lighting & other miscellaneous electrical work, replacing all cabinet hardware in the kitchen & bathroom off the kitchen are some of the additions. The CAD drawings for the island cabinetry (which had been gone over and approved by the homeowner prior to ordering cabinets) showed the positioning of all the cabinets. Custom panels were ordered to go all the way around the island and cover all unfinished ends/backs of cabinets. The homeowner made a decision at the time the cabinets were being installed to turn (2) cabinets in a different direction. This decision caused (2) custom panels to have to be re-ordered a different size (which was done immediately) and we did not charge them for. Those panels added time to the project as well, because they are made to order. Although we were not doing the granite counters, we helped coordinate them into our schedule even though it was not in our contract. The countertop company the owners had contracted with had delays in getting the countertops installed which in turn caused us to have to wait to install tile backsplash later than we anticipated. The designer which the homeowner already had involved in the project failed to order enough backsplash tiles for us to complete the task. Not only was it not enough but we jumped through hoops to get the specialty accent tile pieces for the homeowner and have them rush shipped, so they didn’t have to wait on the designer to bring them in. The cost of those tile pieces was significantly less than the rate the owners had been charged by the designer and we got them faster. The designers non-responsiveness caused us delays during the whole process, as the homeowner used her to help in grout color for tile, etc.-which took weeks to get answers on; holding us up in the long run. These things were out of our control and as our contract states: “Contractor shall not be held responsible for delay of installation resulting from strikes, fires, lack of material, weather conditions, or any other cause beyond the contractor’s reasonable control.” While we were waiting on the panels for the island change the owner made to come in, the owner decided to go ahead & replace her fridge. We took a deposit (1/2 of the change order total which we usually require to be paid in full in advance) and ordered wood panels for the front of the fridge, and installed (2) of the (3) panels. The manufacturer had an error on their end, and had to ship the 3rd panel separately. We were given a date & the panel came on time, like we were told. 4 days prior to the panel arriving the homeowner told us they did not want us to come back to their home & complete the work, and that they did not want to pay for the fridge panels (the already installed ones & the 3rd panel which was already paid for by us & in route to us). When the owner’s threatened to not pay for the work we had completed, that is when we said we would put a lien on their house. This is why the deposit for the fridge panel change order was not returned to the homeowners, because we had already purchased & provided and had the missing panel that they refused to allow us to install. Final project cost with our company after all homeowner added changes: $22,945.32 (Not $33,500 as the homeowners stated). This is more than fair for the scope of work that we provided. While we understand the homeowners’ opinion, the facts are a little different. We are being held 100% accountable & responsible for the entire ordeal, which was not 100% in our laps to be accountable for. When changes are requested by homeowners, especially when we are actively working on a job, we do our very best to adapt & conform to make them all possible, even if they might be difficult to make happen in the timeframes we are given. It’s hard to take full accountability when there are other players involved (other prior contractual agreements with designers, countertop vendors who are not our regular recommended fabricators, etc.) who are partially responsible for the delays. This is why we offer this full range of services in house-to help be one stop for all remodeling needs: from design through completion of a project. We would like to have had the opportunity to have total accountability for “ALL” phases of this job; however, we were the last people invited (designer & other company came first & were already committed to portions of the work). We will assume because the other players prior to us would not provide the full range of services, so the homeowners came to us to complete the need for a company who could fill those missing elements. If the other companies could do it they would have never looked us up. We are not entirely responsible for the experience this client claims. We have NOT been paid in full per our contract. No threats were made to the homeowner. Only factual statements of our legal & contractual rights & obligations were discussed. Contracts are a two way document to protect both the homeowner and the contractor. The homeowner was trying to persuade that it is only beneficial to protect them, when in fact they are an agreement for “all parties involved”.
5.0

08/18/2012


Ashley B.

Overall, we are extremely pleased with the work performed by Hurst. Everything they did turned out beautifully. Some of the words below are critical, but we would definitely hire Hurst again, and we would recommend them to anyone. Our work with Hurst went in three basic stages (with some overlap): Sales, Design, and Building. First, the Sales Stage: Jeff Hurst came to our home to get a feel for the scope and to understand our overall desires for the project. Jeff's attitude and honesty were a big part of why we hired his company to work in our home. The quoted price was rather high, but it was obvious that Jeff put some work into the numbers, and the quote was realistic for the amount we wanted done. Hurst gets an 'A' for the Sales Stage.Then came the Design Stage. Once we chose to hire Hurst, the next step was to design our new space. The design fee was not insignificant, but it was reasonable, and the fee was applied toward the actual job once we signed a contract. The design stage is the most difficult to rate, in part because it extended from first draft plans until last-minute, real-time decisions. Overall, Hurst gets a 'B-' for the Design Stage. I'll get back to a lengthy explanation about this stage. Finally, the Building Stage. If we could give an A+ to the guys who worked on our kitchen, we would. Clay and Barry were consummate professionals, and we're so happy with all of the work they did. Both of them arrived promptly at the designated starting time EVERY DAY. Both men went to great lengths to make our remaining living space as comfortable as possible while they demo'd and then rebuilt our kitchen. After a day of knocking down plaster walls, Clay and Barry left our living room cleaner than it had been the day before. They anticipated our wants/needs and went the extra mile every time to make sure we'd be happy with the final product. They were pleasant, respectful, and professional, and we had no problem leaving them unattended in our home. We can't speak to the other teams that work for Hurst, but if you have Clay and Barry on your job, consider yourself lucky. As mentioned above, 'A+' for the Building Stage. Back to the Design Stage. Things started out well. We met with Jeff and his design team, and we provided input about things we liked/didn't like. We also gave them a list of and quot;must havesand quot; and provided a Pinterest-like portfolio of inspiration pictures. The design team took our input, turned it into real plans, and presented two options to us, including things we hadn't thought of that were better than our pre-conceived notions. We're very happy with the layout they helped us choose, so they get high marks through and quot;conceptual design.and quot; The Hurst team loses points for the details of the design. As we approached the start date for our job, we realized that there were a lot of details remaining to be finalized (floor tile, splash tile, faucet, etc... each had a budget in the contract, but no specifics). Since we both work and wanted to avoid making rushed decisions, we asked for a schedule outlining the decisions we would need to make and the deadline by which we would need to provide those decisions. The Hurst designer, who was always a pleasure to work with, provided this schedule for us, but we should have received the schedule sooner, and we shouldn't have had to ask for it. It's in their own best interest to have all of the decisions made up front, and we expected their extensive experience to enable them to break the whole process down to a science. We stuck to our decision schedule, but unfortunately, the schedule didn't contain everything, and there were still a handful of and quot;we need to know NOWand quot; moments. Additionally, there were two occasions when our project was held up because we didn't receive materials in time. This was in part because of some shipping issues outside of local control, but the items could have been ordered much sooner, and then we would have been aware of the shipping issues in time to make the change we chose to make. (Full disclosure, the Hurst team did what they could to make things right for one of the items by helping us find a replacement product and covering some of the difference in cost) In the end, we're not unhappy with the Hurst design team, but we think things could have been done better. Things often seemed disorganized, and we wondered how much slower our project would have moved if we weren't constantly calling and emailing. The biggest problem seemed to be that our designer was simply over-worked. They had too many projects to focus on, so they were only able to pay attention to things that were urgent. To reiterate: we would definitely hire Hurst again. We have some complaints about the process of the design stage, but we have no complaints about the result. The Hurst design team helped us find an optimal layout, and they helped us find beautiful, high-quality materials. When you hire Hurst, you might pay a little more, and you might need to proactively manage your design, but the result is worth it.

Description of Work
1. Completely renovated our kitchen: knocked down walls, replaced floor/cabinets/counters, installed light fixtures, moved every appliance.2. Updated finished room in our basement.3. Fixed wiring issue from house to garage.

Category handyman service,interior designers,remodeling,home remodeling,basement remodeling

Service Provider Response

Customer, Thanks for taking the time to give such a detailed report about your remodel. It was a pleasure working with you both to help transform your new house into your home. The kitchen looks fantastic! We hope you get many years of enjoyment from it and we look forward to helping you maintain that home throughout the years. Happy Cooking! -The Hurst Team
5.0

08/10/2012


Kenya C.

There was nothing we liked or disliked about them. They seemed to have a little trouble getting the door fixed, but they persevered, and they didn't seem frustrated or anything like that. They were very respectful of the house, and they were here for quite a while. They were very reasonably priced, and I think they may have charged us less than what was quoted, probably because it took so long.

Description of Work
We used Hurst Total Home, Inc. to repair a patio door.

Category decks,doors

Service Provider Response

We're glad we could help. We started as a handyman company, and have held our roots all these years. If there is every any type of remodeling or service you need for your home, we hope you'll call us back again. Thanks again for your kind report! -The Entire Hurst Staff
5.0

06/07/2012


Suzanna M.

They did a really good job overall! Katie Hurst, the daughter of the owner, was our primary contact. She was very responsive and great to work with!

Description of Work
They installed new quartz countertops and new sinks and fixtures in the kitchen and master bath.

Category countertops,plumbing,home remodeling

Service Provider Response

Member, It was great working with You & Member. We're looking forward to the next project. Thanks for such a generous report. We'll be seeing you soon! -Katie & The rest of the HTH staff.
5.0

02/29/2012


Ryan C.

Called Hurst to repair the shutter late on Tuesday and asked them to repair the shutter before my wife's baby shower on Saturday. They were very pleasant on the phone and said they would have someone get back with me the following morning. As promised, Clark called me the next day. I gave him an overview and he said it would be a tight time frame because of the short notice, but he would knock it out on Friday as long as their was no damage that did not require new paint or something else time intensive. Clark repaired the shutter on Friday for $50 less than he quoted, and he took the extra step of letting me know what the root cause was and that it might be affecting my other shutters, so I should keep an eye out. The whole experience was friendly, professional, and customer focused despite my time constraints.

Description of Work
We had a second story shutter that came loose and broke off. Hurst repaired the shutter and re-secured it.

Category handyman service

3.0

10/29/2011


Connie J.

When I first went to the company, I told them of the large scale of the redo. They said they would draw up a design that I would be charged for but would be absorbed in the cost if I went ahead with the plans. They came up with 2 plans, One for the kitchen and one for the rest fo the house since it was so large a job. Unfortunately, they had replanned my whole upstairs with new baths and walls knocked out, etc. when I had already told them that I had a new jacuzzi and new shower stall already put in by another company! Then they said okay we will go with what's there and do what I'd asked. A man by the name of Chad Lakes was put in charge of this project (my whole house) and he was excellent in all that he was given to do and tried so hard to have it done by the time that was quoted to me. They quoted 6-8 weeks and even I knew that was to short a time frame for what needed to be done, so I wasn't really bothered by that. What did bother me was that with all that needed to be done, only Chad showed up everyday and once in a while one other man!!! No crews at all to get this done. I drove to an appliance place they recommended, and ordered my kitchen appliances, drove down to Cincinnati to choose my marble prep island top. When they said we will be doing "this" room tomorrow, I would move my indoor cats and keep them isolated so they could do the work, most times they weren't ready for that room, I had to move them some where else. I even boarded my dogs for a week(Oh The Cost) so they could do the floors when they said they were going to and that didn't work out for that time either. I only got things going when I would call Jeff Hurst and say that things were not going well. Then the very next day, 2-3 men would show up and everything started getting done. Then after about 2 days I was back to just Chad by himself again. "Oh, we have other projects that we are having to finish up." We were without a kitchen for about a good 4-5 weeks. The design, by them, had flaws. One- pantry wall wasn't measured properly and a new cabinet had to ordered that is all but useless it is so small. And a big one for me was the slide out spice cabinet so I could get to them easily while I was cooking. It was designed right next to the stovetop vent, which prevented me from using it at all. They said," well, you okayed the design," but I am not an architect and thought the cabinet was on the side bottom next to the stove top, not above it next to the vent! So I had to pay for another cabinet on the left of the vent to make the cabinets on either side of the sink window even. There are still holes under these cabinets that I found by washing my floor and just happened to look up under the cabinets. Also part of the ceramic tile in a corner was not grouted and I will have to fix that before any water gets there. My 6-8 week job was "finished" in September of 2011!!!( April to Sept.) with basically one man, Chad Lakes, (God bless him) doing the job. I would hire him in a minute again, but not Hurst Total Homes.

Description of Work
New carpets and hardwood floors and ceramic tiling in entry way and kitchen and powderoom. New baseboards. Complete painting throughout the whole house. All new 6-paneled doors. New front door. New toilets and bath countertops. Complete new goumet kitchen with prep island plus a wall pushed out to even out the previous kitchen's weird design. All new cabinetry. new stove top, new frig, new in drawer microwave, new double oven (Convection and Regular). New vent over stovetop. New hardwood stairs and rails. Ceiling fans and lights in all the rooms.(no lights were in the rooms previously, had to use lamps). New bath and kitchen faucets. New towel and toilet paper holders. New vanity mirrors and lights including medicine cabinets in the baths and vanity area. Basically a whole new inside of the house. With the push out they had to get new matching siding for that back part of the house.New bath cabinet.

Category custom cabinets,carpet installation,ceramic tile,countertops,electrician,flooring contractor,hardwood floor,lighting,plumbing,remodeling,siding,replacement windows,woodworking,ceiling fans,home remodeling,interior painters,doors

5.0

08/14/2011


mary P.

I had already purchased the door from Requarth lumber with instructions from a carpenter who I had used for several other projects. This carpenter had replaced two doors for me in a rental property and told me he wanted to wait until Summer so he could do our back door correctly. HIs price for the two doors on the rental property was $400 each. I tried to contact my original carpenter during June and July, but he never returned my calls. Installation is much nicer than the two jobs from my original carpenter did on the rental property. All I need to do for this installation is repaint the trim. On my other jobs the trim work looks acceptable, but does not enhance the building. The difference between the $400 and the $556 bid is understanding considering the quality of the work, and the time taken to produce an accurate estimate. The Hurst carpenter - Bill - arrived at 8 AM, and worked until about 5:30 in order to get the details of the job look right. I had to pay half of the fee in order to get the job scheduled which is why I am giving Hurst a B for responsiveness instead of an A. My wife was not happy with doing this, as we have been left with scheduling problems in situations like this before. I view this a lot like and quot;pre-payingand quot; for gasoline - it might just be how people have to do business these days. My wife and I went on vacation after paying the deposit, and the company wasn't sure they could schedule the work until we got back. Hurst had a message waiting for me when I got back from vacation, and the carpenter was available when I called to confirm the proposed appointment. I was happy with the caprenter - Bill - and when I contact Hurst to have future work done I will request Bill, and would be happy to wait to have him do the work.

Description of Work
Description of work: Replace back door in 1920's vintage Craftsman Home. Hurst removed my existing outside porch door and trim. They had to do install some jamb extensions to get the new pre-hung door to fit into the old space. The carpenter needed to re-cut the outside trim, and filled in the place on the inside trim where the old dead bolt lock had been installed. Installation is excellent. All I need to do for this installation is repaint the trim. I am particularly pleased that the carpenter filled in the trim where the old lock was hung since the contract simply read "re-install existing trim". After I paint the trim the fix will not be visible. If I had made the correction the result would not have been nearly as nice.

Category handyman service,remodeling,woodworking,doors

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    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express
    Warranties
    Yes

    Services Offered

    Residential Remodeling – Additions, Kitchens, Bathrooms, Outdoor Living Spaces, Basements & Built-Ins. Windows. Siding. Doors. Awnings. Media Rooms. Flooring. Handyman Services.

    Services Not Offered

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    Frequently Asked Questions & Answers about Hurst Total Home Inc

    How is Hurst Total Home Inc overall rated?

    Hurst Total Home Inc is currently rated 4.3 overall out of 5.

    What days are Hurst Total Home Inc open?

    Hurst Total Home Inc is open:

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 2:00 PM

    What payment options does Hurst Total Home Inc provide

    Hurst Total Home Inc accepts the following forms of payment: Check, Visa, MasterCard, American Express

    Does Hurst Total Home Inc offer free estimates?

    Ask Hurst Total Home Inc for details on free project estimates.

    Does Hurst Total Home Inc offer eco-friendly accreditations?

    Yes, Hurst Total Home Inc offers eco-friendly accreditations.

    Are warranties offered by Hurst Total Home Inc?

    Yes, Hurst Total Home Inc offers warranties.

    What services does Hurst Total Home Inc offer?

    Hurst Total Home Inc offers the following services: Residential Remodeling – Additions, Kitchens, Bathrooms, Outdoor Living Spaces, Basements & Built-Ins. Windows. Siding. Doors. Awnings. Media Rooms. Flooring. Handyman Services.