Enter a zip code and get matched to businesses near you.
Founded 1984 • With Angi since July 2006
948 E Franklin St
Dayton, OH 45459
Service Provider Response
When scheduling the appointment for this project to look at it, the owners were notified this appointment was being made to at least get out & look at it, but knew in advance that it was being crammed into the schedule before a work trip to try to eliminate having to wait until the following week. Katie had previously scheduled training out of state where access to phone & e-mail were VERY limited. They were told we would try to get back with them before the work trip; however, was unable to do so due to clients that had paid to be in a design agreement that were ahead of them in our schedule. Katie spoke to [removed member name] on Saturday and gave her directions as to what product she could use to try to remove the grout haze from their bathroom tile that a previous contractor had left when they completed their tile work years prior (which is what was promised the day of the site visit). She was told we would try to send the estimate for other work before the work trip, but was not promised it would happen before then. She did call in & speak to Rick while Katie was out on her trip; however, Katie was unable to call during the work training, and e-mail access was unavailable, so the estimate couldn't be sent. Rick was supposed to give a return call for Katie & update Nancy Silverman but it appears that may have fallen through the cracks. Upon Katie's return, she e-mailed [removed member name] asking when she could drop by to give her the proposal & was never given a courtesy of a response. We try to accommodate clients in as timely of a fashion as possible-or notify them up front of any prior commitments that might delay them getting something from us. unfortunately, clients who have paid to be in design or are under contract, we have obligations to before those who have not elected to step into the design process. We do sincerely apologize for the one phone call not being returned, but we did give her advice on how to resolve (on her own) one of the problems she called us about (instead of trying to just take her money & tell her it had to be replaced); as we did try to communicate to get her a proposal as soon as Katie returned from the training trip, and were never given the chance to do so.Service Provider Response
(Member name removed), Thank you so much for the wonderful review. It was a pleasure working with you both! We are so glad to hear that you are pleased & enjoying the new bathroom! It looks fantastic! Enjoy! -Katie, Clay & The Entire Staff here at Hurst Total HomeService Provider Response
Member, Thanks so much for the great review! We ALL enjoyed working with you-the end result is fantastic. The open house was great because we got to see you finally enjoying the space that we all worked so hard on. We hope you get lots of years of enjoyment from the remodel and we can't wait to add that covered deck & steam room when you're ready! Cheers!Service Provider Response
Customer, Thank you very much for your updated report. We apologize again about the misplacement of your file, but greatly appreciate your understanding and are glad you have had a good experience with Hurst Total Home. Thanks again and we look forward to working with you again in the future. -The staff at Hurst Total Home.Service Provider Response
Customer, thank you so much for your generous reference. We truly enjoyed working with you and appreciate you & Frank being such loyal customers. We look forward to the opportunity to work with you both (and the dogs of course) again in the near future. -The Entire Hurst TeamService Provider Response
The first inconsistency in the owners' claims, that we see, is the category of work provided. We did not provide any marble & granite work for this customer. The homeowners’ already had a previous contractual commitment with another company for the granite countertops. The second discrepancy we see is we were not “fired”. The homeowners chose to not take the 3rd and final appliance panel for their fridge (which was the only item not done). We were the last company hired after 2 others who could not provide the whole range of services the homeowner wanted. We were brought in to fill all the voids the owners had started with others that couldn't be provided. Had we been hired first, we could have provided the full range and eliminated some of the problems that presented themselves that we had to overcome during the project that were a direct result of others being incomplete. Our original contract with the homeowners included removal of certain wall cabinets & microwave over the cooktop, installing a custom wood hood over the cooktop including the ventilation for it & all the ductwork necessary to take it out of the roof, installing the owners new range top in place of the old one, removing the existing island, providing a new island (large, multiple cabinets involved), & installation of a microwave drawer they provided. It also included paint touch up as needed to perform the above tasks, and all clean-up & debris removal from the jobsite. Original contract price: $11,965.00 with an estimated completion timeframe of about 3 weeks total. Given this scope of work, the timeframe to complete would have been accurate. The owners had previous relationships with the countertop company and also with a personal designer before we came into the picture. Before we got to the job to physically start the work, the owners had already added to the scope of work. They decided they wanted all the existing tile backsplash removed and had ordered new tile with the designer they were already working with. This would require additional time on the job, plus drywall repair. They also decided they wanted to add all new crown molding & under cabinet light rail to the job. The trim had to be ordered from our cabinet company to come pre-finished, which took time to be produced, and was again not part of the original scope of work. Once on the job, there were, again, numerous additions to the already revised original scope of work. The original contract scope of work pretty much doubled, which would have the same effect on the timeframe to complete the project. More work to be done means more time to complete it would be needed. The addition of under cabinet LED lighting & other miscellaneous electrical work, replacing all cabinet hardware in the kitchen & bathroom off the kitchen are some of the additions. The CAD drawings for the island cabinetry (which had been gone over and approved by the homeowner prior to ordering cabinets) showed the positioning of all the cabinets. Custom panels were ordered to go all the way around the island and cover all unfinished ends/backs of cabinets. The homeowner made a decision at the time the cabinets were being installed to turn (2) cabinets in a different direction. This decision caused (2) custom panels to have to be re-ordered a different size (which was done immediately) and we did not charge them for. Those panels added time to the project as well, because they are made to order. Although we were not doing the granite counters, we helped coordinate them into our schedule even though it was not in our contract. The countertop company the owners had contracted with had delays in getting the countertops installed which in turn caused us to have to wait to install tile backsplash later than we anticipated. The designer which the homeowner already had involved in the project failed to order enough backsplash tiles for us to complete the task. Not only was it not enough but we jumped through hoops to get the specialty accent tile pieces for the homeowner and have them rush shipped, so they didn’t have to wait on the designer to bring them in. The cost of those tile pieces was significantly less than the rate the owners had been charged by the designer and we got them faster. The designers non-responsiveness caused us delays during the whole process, as the homeowner used her to help in grout color for tile, etc.-which took weeks to get answers on; holding us up in the long run. These things were out of our control and as our contract states: “Contractor shall not be held responsible for delay of installation resulting from strikes, fires, lack of material, weather conditions, or any other cause beyond the contractor’s reasonable control.” While we were waiting on the panels for the island change the owner made to come in, the owner decided to go ahead & replace her fridge. We took a deposit (1/2 of the change order total which we usually require to be paid in full in advance) and ordered wood panels for the front of the fridge, and installed (2) of the (3) panels. The manufacturer had an error on their end, and had to ship the 3rd panel separately. We were given a date & the panel came on time, like we were told. 4 days prior to the panel arriving the homeowner told us they did not want us to come back to their home & complete the work, and that they did not want to pay for the fridge panels (the already installed ones & the 3rd panel which was already paid for by us & in route to us). When the owner’s threatened to not pay for the work we had completed, that is when we said we would put a lien on their house. This is why the deposit for the fridge panel change order was not returned to the homeowners, because we had already purchased & provided and had the missing panel that they refused to allow us to install. Final project cost with our company after all homeowner added changes: $22,945.32 (Not $33,500 as the homeowners stated). This is more than fair for the scope of work that we provided. While we understand the homeowners’ opinion, the facts are a little different. We are being held 100% accountable & responsible for the entire ordeal, which was not 100% in our laps to be accountable for. When changes are requested by homeowners, especially when we are actively working on a job, we do our very best to adapt & conform to make them all possible, even if they might be difficult to make happen in the timeframes we are given. It’s hard to take full accountability when there are other players involved (other prior contractual agreements with designers, countertop vendors who are not our regular recommended fabricators, etc.) who are partially responsible for the delays. This is why we offer this full range of services in house-to help be one stop for all remodeling needs: from design through completion of a project. We would like to have had the opportunity to have total accountability for “ALL” phases of this job; however, we were the last people invited (designer & other company came first & were already committed to portions of the work). We will assume because the other players prior to us would not provide the full range of services, so the homeowners came to us to complete the need for a company who could fill those missing elements. If the other companies could do it they would have never looked us up. We are not entirely responsible for the experience this client claims. We have NOT been paid in full per our contract. No threats were made to the homeowner. Only factual statements of our legal & contractual rights & obligations were discussed. Contracts are a two way document to protect both the homeowner and the contractor. The homeowner was trying to persuade that it is only beneficial to protect them, when in fact they are an agreement for “all parties involved”.Service Provider Response
Customer, Thanks for taking the time to give such a detailed report about your remodel. It was a pleasure working with you both to help transform your new house into your home. The kitchen looks fantastic! We hope you get many years of enjoyment from it and we look forward to helping you maintain that home throughout the years. Happy Cooking! -The Hurst TeamService Provider Response
We're glad we could help. We started as a handyman company, and have held our roots all these years. If there is every any type of remodeling or service you need for your home, we hope you'll call us back again. Thanks again for your kind report! -The Entire Hurst StaffService Provider Response
Member, It was great working with You & Member. We're looking forward to the next project. Thanks for such a generous report. We'll be seeing you soon! -Katie & The rest of the HTH staff.At Footprints Floors in the Columbus area, we're a step above the rest! We are a one-of-a-kind family owned and operated flooring installation and restoration business. We have spent the past decade mastering the installation and restoration of hardwood floors as well as the installation of laminate, vinyl, tile floors, backsplashes, staircases and baseboards. From small repairs to large refinishing and installation projects, we specialize in hardwood floors in Columbus and we pride ourselves on offering top quality workmanship at a fair price. One of the ways we keep our costs low (without compromising the quality of our services) is by completely eliminating the need for any type of showroom - decreasing our overhead, logistics, and staffing requirements and passing those savings directly onto you, our valued customers. For your next flooring project, make sure to impress with Footprints Floors Columbus. At Footprints Floors Columbus, Great Floors & Great Impressions are what we are all about!
Angi Certified
Offers Coupon
Your local Interior/Exterior Residential and Commercial Painting experts! We provide many painting services such as: Interior/Exterior Re-paint, New Build Paint, Cabinet Refacing, Deck Cleaning/Staining, Pressure Washing, and others. If you want a service that is proficient and professional, look no further than TPC! Don't forget to ask about our Senior and Military Discounts!
Angi Certified
Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a local family owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!
Angi Certified
Residential Remodeling – Additions, Kitchens, Bathrooms, Outdoor Living Spaces, Basements & Built-Ins. Windows. Siding. Doors. Awnings. Media Rooms. Flooring. Handyman Services.
Ask for details
Hurst Total Home Inc is currently rated 4.3 overall out of 5.
Hurst Total Home Inc is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 2:00 PM
Hurst Total Home Inc accepts the following forms of payment: Check, Visa, MasterCard, American Express
Ask Hurst Total Home Inc for details on free project estimates.
Yes, Hurst Total Home Inc offers eco-friendly accreditations.
Yes, Hurst Total Home Inc offers warranties.
Hurst Total Home Inc offers the following services: Residential Remodeling – Additions, Kitchens, Bathrooms, Outdoor Living Spaces, Basements & Built-Ins. Windows. Siding. Doors. Awnings. Media Rooms. Flooring. Handyman Services.