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The Cleaning Authority - Broadview Heights

4.3(
30
)

House Cleaning, Handyman Services

About us

Franchise questions (800) 783-6243.

Business highlights

21 years of trusted experience

Services we offer

Housecleaning with green seal certified housecleaning chemicals, HEPA vacuums and microfiber mops/cloths

Services we don't offer

Window or carpet cleaning

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.330 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
10%
3
13%
2
0%
1
10%
Rating CategoryRating out of 5
quality
4.3
value
4.4
professionalism
4.3
responsiveness
4.5
punctuality
4.8
Write a review
Showing 26-30 of 30 reviews
ilona B.
10/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Catherine M.
05/2016
4.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
Carol R.
07/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: Monthly housecleaning
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
Renee K.
11/2012
3.0
house cleaning
  + -1 more
te
Description of Work: I had this service for several years. In the beginning, they were good....then as they were getting used to cleaning my home, they sped through the cleaning and did not do a good job. I had to clean after they had just gotten done cleaning. Every year the price went up, which I can understand with rising gas prices, but their service was worse. I ended up cancelling them and got another cleaning team.
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$150
Response from The Cleaning Authority - Broadview Heights
As always, The Cleaning Authority offers a 100% Satisfaction Guarantee for every clean. Our records indicate this member used our service 60 times, starting service on 10.10.07 with only 1 complaint on 04.16.08 that was resolved to the member’s satisfaction. The member states that the price was raised every year however the price increase(s) were incurred on 01.21.09 due to changing service frequency from every two weeks to every four weeks and subsequently increased $6.51 on 06.10.09 (general price increase) and increased to $14.85 on 01.11.11(due to increased time required to clean member’s home). This would result in two price increases in 5 years. The member referred our services to one of her friends on May 4th, 2009 and another on June 2nd, 2011. As the member claims not to be satisfied with our service I am surprised to find these referrals. While completing an inspection of our cleaning crew on 03.16.11 the member commented on the cleaning crew “They’re wonderful, great job” Member states she last used our service on August 3rd, 2012. Our records indicate the last clean by our company was completed on March 14th, 2012 The member terminated our service on 04.09.12 under the pretense of “having financial issues” but states in her review “I ended up canceling them and got another cleaning team” A phone call placed to the member on 12.03.12 to discuss this review has gone unreturned. I would hope anyone reading this review will consider the inaccuracies stated by this member and remember anyone making comments while remaining anonymous has the ability to say anything with no regard to fact (or fiction).
H W.
04/2005
5.0
house cleaning
  + -1 more
HAD THE PLEASURE HAVE HAVING THE HOUSE CLEANED BY PROFESSIONALS THEY ORIGINALLY SENT OUT TWO PEOPLE AND THEN ADDED A THIRD. FLOORS WERE HAND SCRUBBED AND AT OUR REQUEST THEY EVEN HAND DUSTED, NO FEATHER DUSTING.
Description of Work: ENTIRE CLEANING OF INTERIOR OF HOME. 4 BEDROOMS 2.5 BATHROOMS, LIVING, DINING,FAMILY ROOM AND KITCHEN.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$77
    • 1
    • 2(current)

Contact information

1551 Towpath Trl, Broadview heights, OH 44147

http://www.thecleaningauthority.com/broadviewheights/

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded
Insured
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

House Cleaning,
Handyman Services

FAQ

The Cleaning Authority - Broadview Heights is currently rated 4.3 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

The Cleaning Authority - Broadview Heights accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Cleaning Authority - Broadview Heights offers free project estimates.
Yes, The Cleaning Authority - Broadview Heights offers eco-friendly accreditations.
No, The Cleaning Authority - Broadview Heights does not offer a senior discount.
No, The Cleaning Authority - Broadview Heights does not offer emergency services.
No, The Cleaning Authority - Broadview Heights does not offer warranties.
The Cleaning Authority - Broadview Heights offers the following services: Housecleaning with green seal certified housecleaning chemicals, HEPA vacuums and microfiber mops/cloths
Window or carpet cleaning

Contact information

1551 Towpath Trl, Broadview heights, OH 44147

http://www.thecleaningauthority.com/broadviewheights/

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM