Rain One Irrigation & Drainage Systems

Description of Work: They have been my irrigation company for years. I recently had a problem with my drainage from the house to the street which was determined by another company and Rain One installed some new drain pipe after digging and connected the necessary pipes to correct the problem.

Description of Work: They service our lawn irrigation system.

Description of Work: Repaired breaks in landscape lighting wiring

Description of Work: Laid new irrigation system, leveled and sodded the backyard; fertilized and seeded the front yard.

Description of Work: They installed and continue to service our irrigation system

Description of Work: We had a repair and moving around of our sprinkler head.

Description of Work: My sump pump failed. They sent their sump pump specialist and he fixed everything.

Description of Work: Rain One Irrigation Systems replaced a blocked pipe segment in May.

Description of Work: Rain One removed all but a couple of already installed sprinkler and added aprox. 13 new ones. They removed two junction boxes and covers where the lines were tied into 5 seperate timed waterings. They then installed 7 round covers and 1 square cover juntion areas at random places into the lawn areas, which is not what I had hoped for, as I wanted the lawn smooth to walk on and not have down spots I have to be careful walking on. I'm almost 72 and took a bad fall from a landscaper not doing what I asked him to do and make sure the walk he put in was level with a slight downward slope towards the backyard, as my property slopes towards the backyard. These plates layed in at a random area, have nearly caused me to fall again. Rain One also removed the timer I had for 5 seperate waterings and replaced it with 9 seperate cycles. They added a rinky d*** kind of soaker hoses and then layed it on the surface of my planter system which goes around the side, front and to the front porch in a J style. The problem is, the soker hoses keep coming apart and because of this, most areas are not getting watered. I had no idea I'd have to try and put them together every time I watered. I've never seen a system like this before. In the multiple junction, one of the hose and now several hoses keep coming undone. I can tell that at least one hose is too short but, I'm at a loss as to why now several will not stay together. The junctions are plastice and look like a 4 way gas nozzle they use in chemistry classes, only plastic. I asked about 6 times for the manual to the timer and I've no idea why it took from 04/28/2010 until 06/08/2010 before Jeff finally gave it to me. During this time, I was hearing a horrible noise from the basement. Jeff, the salesman said he'd have to send Tommy Roth out, (who is their only plumber). to take care of it. I asked if he was a licensed plumber and Jeff said yes. I said my plumbing in the bathroom was overflowing from the tank and ask if Tommy could fix that as well and Jeff said that Tommy would. Tommy arrived about 2 weeks later and I thought he said he cut the water flow at the meter but Tommy studders so badly, I couldn't be sure. I told Jeff that I needed these 2 items fixed badly. When Tommy got here he did something because the water meter was no longer sounding like a jackhammer through out the house. I did asked him if he could put some designer fausets on the outside and he took one faucet apart that was sealed by the siding guy who broke it and did not put it back together. Then he said he had to go. I said, but you've not fixed the jon yet. He said he had another appointment. I said that Jeff told me you'd fix the water tank to the jon but Tommy told me he had not talked to Jeff in a month and a half. Tommy did not tell me who then had sent he out to fix the water meter. I pleaded and begged Tommy to fix the jon but he flat refused refused to do it. Jeff came 3 days later and he had the manual to run the sprinkler system and told me I upset Tommy. I never said anything to Tommy to upset him. But, when Jeff told me I upset Tommy after using my personal bathroom, I could not believe he was also going to leave as well. Yes, I told "Jeff" that I lost 1/2 hour by Tommy arriving late and another 1/2 hour listening to Tommy studdering and not telling me he wasn't going to fix the jon. I was upset with Jeff because, I "waited" 2 weeks for Tommy. I could have had the jon fixed but, no, I believed Jeff would tell Tommy what was needed. I also told Jeff, after he became a bit hostile towards me that one of the work crew was the last to use the guest bathroom prior to it overflowing. Jeff took it all wrong, got mad and left but, not before I asked him if he had problems dealing with women. I feel that some men in construction hate to own up to their faults to an older woman. The key word here is "woman". One other thing happened. I paid cash for the job the same day it was done and when I wrote the final check, I noticed the extention soaker hose was not coming around to the entry and up to the pourch and said something about it. Jeff did have Bobby come back and complete the job and also set the sprinklers so as not to hit the fence and deck. I was given one key for the large sprinklers and told that a screwdriver adjusts the small ones. This is the first time I was shown how to make adjustments and Bobby was the only one that wasn't in a hurry to leave and explained it to me. I didn't think to ask Jeff if Rain One would be out to drain the system in the fall. I think there's a problem here. I paid a lot of money for a one day job and I expected great service. I was prepared to pay Tommy as plumber for his work but, I also expected Jeff to have told him what I needed fixed. One of two men lied to me. I did not get a bill for what ever Tommy did do. If wanting a job done gets Tommy upset, well, how about me? Does everyone wait for a plumber for 2 weeks and gets only strap loosened or cut at a water meter and not get the simple installing of a "fill valve" that I can't do because my hands won't let me? I told Jeff I was going to give Rain One all my plumbing work and all my fall shut downs and spring start ups. I'd rather have "One" company I could rely on do everything than lots of companies. I asked for the parts they removed as the 5 sprinkler system electronics cost $250.00 and I've got to return it to the original landscaper in court. Jeff said they might have thrown it away? It was still new and it belonged to me. I had no idea there were going to be 8 plates in the lawn either, for me to be careful about when walking. I've already fallen by a bad landscaper not listening to me when I told him the pavers had to be level. They didn't have the manual or box that their system came with, that's why I didn't have any instructions to set the timer. I printed out the manual when I phoned a dealer in Northern Columbus to see how much the 5 system cost and he gave me instructions on how to print out the manual for Hunter PC. I did that 5 days before I got the one from Jeff. It took 37 days to get a manual from Rain One. I think this was uncalled for by Rain One. I did not lose my temper but I sure had a right to!

Description of Work: Installation of whole front yard irrigation system.

Description of Work: Setting up yearly irrigation system. Examination of drainage problems

Description of Work: They installed a whole sprinkler system in the yard. They also had done some drain work on the side of the house for us.

Description of Work: Summer sprinkler system start up and evaluation

Description of Work: checked and improved irrigation system

Description of Work: We got an estimate from Rain One to get some water out of our backyard.

Description of Work: Installation of irrigation system

Description of Work: We used Rain One for an irrigation system. They came back to move some of the heads because I planted some trees.

Description of Work: They worked on my automatic sprinkler system.

Description of Work: Cleaned out and opened our drains from the house gutters to the street. They provided a convenient access for us to clean them out ourselves in the future.

Description of Work: I used Rain One Inc. to evaluate the downspouts.

Description of Work: I've used Rain One for our residential lawn sprinkler needs for several years now. Overall, I've been very happy with their services. I sign up for their silver package which includes the Spring sprinkler activation, a backflow test, and the Fall deactivation. I've found the service personnel to be punctual and friendly and they seem to know what they are doing. It is convenient to use them for the backflow test as they take care of faxing the report to the water department. My only gripe is that they are rather expensive for their services. The backflow test, when priced out separately, is about $25 more than what we have paid other service providers. However, the whole process of the backflow test is hassle free with Rain One, so that's why I stick with them. I am paying $193 for the silver package for this year for a 16 zone system. Their repairs seem pricey too.

Description of Work: They replaced and repaired some sprinkler heads for us.

Description of Work: They gave us an estimate on putting in a lawn irrigation system.

Description of Work: They come out in the fall to shut down the irrigation system, and them come back out in the spring to open it back up.

Description of Work: We used Rain One Inc to winterize our irrigation system.