Reviews
3.73 Reviews
Showing 1-3 of 3 reviews
Nicole P.
07/2017
house cleaning
 + -1 moreI was completely disappointed by the service provided. They did not dust the way we were told they would, they mopped and vacuumed around the legs of the kitchen table, did not move the chairs or table to mop. They did not clean the bathrooms the way they should have, there was dust on the floor behind and around the toilet, they did not clean the tub, they never cleaned the outside of the shower doors. The dusting was horrible in the bedrooms. They dusted the top of my backboard but not the clock that is on it. Never dusted the remote controls, there was dust in between all electronic components. My sister has a stain on her dresser that was not there before. The kitchen counter back splash was never dusted or wiped down. They cleaned the top of my microwave but never touched the front of it. All figurines had to dusted, they never touched them. They dusted around things, never moving anything to dust under them. We had out furniture on mover sliders, they never moved the oversized chair to vacuum...dog food found under chair after they left. They 'mopped' their way out the door but shook the mop off inside my front door, leaving bits of grass and dirt at my door. I am livid! I called the company, they offered to send someone over to 'correct' the issue....I could not handle that kind of frustration again! 10 hours the first time, have no idea what it would have taken to do it again, correctly. I refused the 're service'. I did ask for a discount of full refund of the $463 my credit card was charged. I had to call them back 6 days later to get an answer of "No". It seems since I was supposed to sign up for 16 visits they gave me 50% discount on the deep clean already....they felt that was good enough to satisfy. This is horrible customer service and the fact that we had re-clean my entire house ourselves, and they still charged me totally upsets me! I would not recommend and will spread the word that this company is horrible and should not be used. It has completed killed the idea of home cleaning services for us. We will never do this again! Anyone who is thinking about this please 'BEWARE'!
Description of Work: They came to provide the "Deep Clean". We were told it may take 6-8 hrs for this service. The two gentlemen that showed up spent 10 hours in our house. They spent 6 hours on my second floor, 3 bedrooms and 2 full baths. They then hit the first floor...they started dusting our China closet. They did not pick anything up, they dusted around each item. They then picked the items up and dusted the bottoms, the very bottom. When final walk thru came, we asked why there was dust in between the DVD player and cable box, their answer was 'We aren't allowed to touch electronic components'. They left streaks on the mirrors, furniture. I came down stairs to find my sister giving them a lesson on dusting. She had a can of Pledge and a micro fiber cloth and showed them how they should be doing to to get the spots off. When asked if they dusted the window sill they said yes, my sister asked then why am I looking at dead flies and dog hair?
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$465
Barbara C.
10/2015
house cleaning
 + -1 moreunknown
Description of Work: They cleaned my home.
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
D.A. D.
05/2014
house cleaning
 + -1 moreIt went wonderful! Tiffany called back, her and her crew were very polite, and very professional.
Description of Work: Merry Maids came out and cleaned a kitchen in an apartment that the past tenants left filthy.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
Contact information
unknown, Unknown, NY
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning
FAQ
Merry Maids is currently rated 3.7 overall out of 5.
No, Merry Maids does not offer free project estimates.
No, Merry Maids does not offer eco-friendly accreditations.
No, Merry Maids does not offer a senior discount.
No, Merry Maids does not offer emergency services.
No, Merry Maids does not offer warranties.
Contact information
unknown, Unknown, NY