SILVER CITY

unknown

We purchased a full DCS kitchen suite. The silver City team, from the owner to the Sales staff, will tell you whatever you want to hear to make the sale. The price was the best in the area. That is the reason we decided to purchase from them. We spent a lot of money and after the check was cashed they were mysteriously unavailable to return phone calls. The refrigerator was dented on delivery which resulted in a credit issued from Silver City. The owner proceeded to say he would not issue the credit until he received a credit back from DCS. This is after receiving the payment in full for all of the appliances. He was the most unprofessional nasty individual I have ever met. They removed the door to the oven during delivery and didn't know how to reinstall it. They proceeded to give us the warranty contact number, to have someone come out and fix the oven door. When we called the contact number they provided the company said they don't support warranty repairs for DCS. The bottom line is Silver City sells high end appliances that they are not familiar with. We ended up going to the local competitor to address install problems. I would not recommend this company regardless of how good the prices are. You will definitely pay more in the long run!

Pricing was straightforward and unbeatable. After I made my purchase, they arrived within the designated time frame for delivery. They immediately went about unloading, unpacking and installing everything. They took away the old refrigerator and all packing materials from the new appliances. The washer and dryer were so well installed that they are more quiet, balanced and stable than any others I have seen installed at friends' homes. They took the time to get it right and then cleaned up after themselves.
What more can you demand?

Worst experience ever!! The unit stopped working within the 30 days that they installed it.  When I called the owner he was very nasty to me. I had to go through the manufacturer to replace the unit.  It took 3 weeks to get the new unit from the manufacturer to Silver City and when it came in he never called me.  I called him and he said that there was 15 people in front of me so I asked for my money back.  The owner refused to replace the unit as well as refused to give me my money back. Worst experience ever!! I would not recommend this service provider to anyone.

Very positive experience.

They delivered on time. However, when they removed my old refrigerator, I had mistakenly left an antique butter dish in the dairy bin. I called the store immediately to inform them and the salesperson informed me that the delivery truck had not returned yet, and he would call me when they returned. He never called me back. I called again that same day, got the same person and he told me that he told the driver to check the truck, but he did not and he went home already.I asked him if he would check the truck and he said it was locked up and the refrigerator was in the junkyard already. I was furious, as I has told him about the butter dish even before the truck returned. His callous disregard for my property was astounding. I  explained to him that the butter dish was a family heirloom and was irreplaceable and I asked for the name of the junkyard so I could call them. He said it was their own junkyard right next door. Again, I was astounded that he would not have volunteered this information. I said I would come there myself and look for it. He said it was locked and no one could get in there, and he promised to have the driver look first thing in the morning and he would call me. He did not, and after waiting for half the day, I finally called him again. Again I spoke to the same man, who informed me that the driver said he checked the truck and the refrigerator, and that the butter dish was not there. I told him that I knew, ABSOLUTELY, that it was left in the dairy bin, along with a stick of butter (in the dish) and a package of american cheese. I absolutely knew this because I had just gone shopping and just put them there, and it was fresh in my mind.There is no doubt whatsoever that it was in the refrigerator when they took it. I asked why he didnt call me back and he avoided the question. I asked to come there myself and look and he told me that the refrigerator was sent to the dump.Needless to say I was very upset. His attitude was Oh well.....and when I insisted that he question the driver again he refused and said he had done all he could. He actually did nothing. I fired off an e-mail to the owner who called me the next day, and promised that he would look into the situation himself and call me. That was the last I heard from that store. I sent another e-mail but I was ignored. It is my opinion that this store has no concern for the customer after the item is delivered, and that they are dishonest at best. My property was never even looked for, never mind returned, and noboby seemed to care at all. Meanwhile I was devistated by the loss of a family heirloom that just cannot be replaced. It would have been nice if someone at least acted like they cared. I will never, ever, buy from there again, and I tell everyone I know not to buy from there either. Word of mouth is powerful and I hope my story has an impact on their sales.

The service was excellent. The appliances were great. I will consider using them in the future.

I think they beat everybody in town in terms of their reasonable prices. I had no problems at all with the sales person; he was a delight to deal with. The installers were also fantastic. They installed it well and cleaned up after wards, it was wonderful.

I must say that I was pretty impressed with this appliance sales center. They charge very fair prices I thought. I was also rather pleased with their delivery and their installation services. I would recommend them to others.