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Maid Brigade of Buffalo

4.8(
20
)
Janitorial Service, Maid Service, Walls & Ceilings - Clean - For Business,

About us

For over 30 years our clients have trusted their homes to Maid Brigade. And so can you. We deliver high quality, green cleaning services. We respect your privacy, your property, and your time. Trust Maid Brigade for all your housecleaning needs. Why trust us? Our house cleaning professionals are background checked, insured, bonded and continuously trained. We pride ourselves on providing dependable, trusted, consistent level of professional cleaning. Maid Brigade's house cleaning teams provide you with reliable service, consistent and timely cleanings. and flexible scheduling. Call us today and let us get your home sparkling clean, the healthy green way.

Business highlights

27 years of experience

Services we offer

Residential and Office Cleaning.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.820 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
5%
3
0%
2
5%
1
0%
Write a review
Showing 1-20 of 20 reviews
Richard K.
Jan 2025
5.0
Yes, I recommend this pro
The cleaning staff has cleaned my father’s house for the past 6 months. He’s not an easy customer and to make it more complicated, I’m coordinated the logistics remotely. Nick and his crew have been great-and patient (bc aging folks often have to reschedule for a plethora of reasons). The house is tidy when they leave and my father feels that while he may be paying more than other companies, it’s worth it!
Paula B.
Dec 2019
5.0
Yes, I recommend this pro
$325
Great, they were able to get here on very very short notice, two ladies were very diligent hard-working and friendly
Response from Maid Brigade of Buffalo

"Thank you for taking the time to review our service. We are so pleased to hear that everything went well and look forward to cleaning your home again!"

Theresa H.
Oct 2018
5.0
Yes, I recommend this pro
Excellent job
Emily L.
Sep 2017
5.0
Yes, I recommend this pro
$300
It went very well. I have already booked another appointment.
Response from Maid Brigade of Buffalo

"We are thrilled to hear that you are satisfied with our service! and look forward to cleaning your home again in the near future. Thank you for taking the time to provide us with your feedback!"

Janine S.
Aug 2017
2.0
$220
Not good. None of the vertical blinds were washed. Called up Kathy at the company and she basically said we were at am impasse because her maids told her the blinds were washed. Believe me, I can tell when something is clean and not. One of the workers complained the entire time they were there cleaning saying she shouldn't be doing this kind of work, her back hurt, how far the drive was, etc. There was no apology from Maid Brigade. They offered a $50 refund. Attitude was terrible from management.
Response from Maid Brigade of Buffalo

"We are sorry to hear that the experience was not satisfactory but we felt we have tried to rectify this complaint in an appropriate and professional manner. The customer contacted our office and acknowledged that overall she was satisfied with the cleaning but there were a few minor areas they were not happy with, most notably the vertical blinds. After reviewing this with the maids who performed the cleaning they in fact wiped them down, however they are older blinds and without taking them down and soaking them, which is something beyond our scope, they were not going to come as clean as the customer had expected. All of our work is 100% guaranteed for quality and normally we would have sent the team back to perform a touch-up but knowing the blinds were not going to come any cleaner using our methods, we discounted the cleaning for any inconvenience."

Shannon P.
Aug 2017
5.0
Yes, I recommend this pro
$200
I came home to an amazingly clean home. I am extremely satisfied and I will be using them from now on. They aren't the cheapest, but they are worth every penny. Again, I am a huge cleaning snob (lol) and they more than met my high expectations.
Response from Maid Brigade of Buffalo

"Thank you so much for taking the time to review your experience with our company! Feedback is always appreciated and we look forward to servicing your home on a regular basis."

Dale L.
May 2017
5.0
Yes, I recommend this pro
$109
bathrooms cleaned, dusting vacuuming hard wood floors all shine.... and the kitchen too stove ,microwave cleaned too... any problems the office is always ready to help, which i may have used twice in 7 yrs also a yearly calendar and an email remind me when the ladies will show up
Response from Maid Brigade of Buffalo

"It has been our pleasure to service your home the past 7 years! If you ever have any questions or concerns please feel free to get in touch."

Polly V.
May 2017
5.0
Yes, I recommend this pro
$135
Maid Brigade does a great job.
Response from Maid Brigade of Buffalo

"Thanks for taking the time to review our business, we are happy to hear everything is going well!"

Carole D.
May 2017
5.0
Yes, I recommend this pro
$127
Great! Arrived on time. Did a thorough job too!
Response from Maid Brigade of Buffalo

"[Member Name Removed], We are glad to hear that everything is going well with the service and thank you for your patronage!"

Jill K.
Apr 2017
5.0
Yes, I recommend this pro
I was very pleased with their work.
Response from Maid Brigade of Buffalo

"Thank you for taking the time to review our services! We strive to satisfy all our customers and are glad to hear that we were able to meet those standards. Please feel free to contact us with any questions or to schedule additional cleanings."

Joanne V.
Jan 2017
5.0
Yes, I recommend this pro
$78
Very well. Excellent job
Response from Maid Brigade of Buffalo

"[Member Name Removed], We thank you for taking the time to review our services and we look forward to cleaning your home on a regular basis!"

Jeanne M.
Jan 2017
5.0
Yes, I recommend this pro
$125
I would give them A rating in all categories. They are bonded and wonderful. They will adjust to your personal lifestyle. I would continue to use them.
Response from Maid Brigade of Buffalo

"Ms. [Member Name Removed], It has been our pleasure servicing your home throughout the years. We look forward to our continued relationship and as always if there is anything we can help you with please feel free to get in touch."

Carol W.
Jun 2016
5.0
Yes, I recommend this pro
unknown
Daniel L.
Jan 2016
5.0
Yes, I recommend this pro
$112
EXCELLENT! After a not so pleasant experience, i was thoughroughly impressed at the professionalism and responsiveness of the owner, based on their absolute dedication to customer satisfaction, ( which seems to be rare to find in a business anymore) we said come on back! they sent a different team, and they were absolutely wonderful! they were fast, thorough, professional nice girls. and they cut the chit chat and got right to business, doing all tasks that were requested of them to satisfaction. I only ask to get the same team every time to ensure thoroughness, and it  is nice to have the same familiar face come to the house. A+ in my book! 100% satisfied and am hiring to come bi-monthly! 
Response from Maid Brigade of Buffalo

"Thank you so much for taking the time to review our company! We truly value our customer feedback and look forward to servicing your home on regular basis!"

Daniel L.
Dec 2015
4.0
$200
Showed up on time with an extra girl named Zenita (we contracted for 2 girls) immediately made me uncomfortable because I was under the impression I was paying for 2 not 3 yet she must have been in training because she mostly stood around flicking a dust rag at things but there was still stuck on chocolate ice cream on a table she just lazily wiped I was getting very angry that I was paying for this girl to stand around. The head girl was wonderful and worked very hard. I worked alongside them and couldn't help but notice that I was working harder and faster than the people that were being paid to do so! (Except the head girl in charge that did my bathroom and kitchen wonderfully) the other blonde girl was pleasant but I couldn't help but notice that she was following the girl Zenita and cleaning after her (wiping a window she had just wiped) etc.. Then zenita tried to barely damp mop my hardwood floors and I got a little irritated at her lack of effort which she expressed in her tone and facial expressions like she reeeeaaallly didn't want to be there, but I tried my hardest not to show my irritation. I said hold on the only thing I actually requested as a must is that my hardwood floors be hand washed or they really don't get cleaned properly, after all I was paying for a deep cleaning. They did begrudgingly after saying well we didn't bring knee pads. (I noticed an eye roll from Zenita) the head girl hand washed my bathroom and kitchen floors by hand without being asked to. I think her name was Lynn, she was great. Although when all was said and done they did my floors with murphys oil soap which is not meant for hardwood floors and it left a sticky residue. My kitchen floor was sticky as well but it was clean. There were still dirt marks on my hardwood though. In short after $200 I was left washing my floors again after they had left to get the residue off and clean them properly. I would not use this service again as you do not know who they might send to your house. Inconsistency is apparent. They were swearing and talking too much instead of focusing on the task at hand. I didn't care to hear that Zanitas boyfriend got their apartment door kicked in and lack of professionalism in lots of cursing (s*it, bulls*it, f*ck, d*** etc...) extremely unprofessional very dissatisfied the other two blonde girls were extremely polite friendly and courteous, and Zenita was curt in her courteousness. But I had to clean after them too much after they left that they missed. I'd prefer to use a provider that I know I will get the same results every time. True this was my first experience with this company unfortunately it will also be my last. I can't afford to gamble my money on if they are sending a good cleaner or a Zenita

IPDATE! The company manager was so wonderful! I was really impressed with their response and the way they handled/rectified the situation. They are truly committed to customer satisfaction and we are going to give this company another try solely based on how wonderful the owners were. Im looking forward to having a different team come to our house as we are looking for a company that can send the same person that we know we will get the same results. We will then review that team. But A+ in my book for customer satisfaction and they were really wonderful about it
Response from Maid Brigade of Buffalo

"Upon receiving this review, we immediately contacted the customer to make sure that we could rectify the matter. We made it aware to Mr. [Member Name Removed] that the price he was charged did not include the trainee, Zenina, and that all of our work is 100% guaranteed for quality. We offered to come out to perform a touch up on any areas that were not up to satisfaction, but the customer said they had already taken care of it themselves. The customer paid by check so we voided the payment and provided them with the check number so they could make note of it in their records. We have scheduled a follow up cleaning in two weeks and hope to serve the customer going forward on a bi-weekly basis."

Brian W.
Aug 2015
5.0
Yes, I recommend this pro
$150
unknown
Response from Maid Brigade of Buffalo

"{Member's name}, We are so pleased to hear that everything went well with your initial cleaning and we look forward to servicing your home on a regular basis. If you ever need to reach us we can be contacted Monday-Friday from 8:00am-5:00pm at 716-236-0699. Thank you for taking the time to review us!"

Michael O.
Jun 2015
5.0
Yes, I recommend this pro
unknown
Response from Maid Brigade of Buffalo

"Thank you for taking the time to write a review of our business. The team found your home a pleasure to clean. If we can be of service to you in the future please call our office."

Maria C.
Apr 2015
5.0
Yes, I recommend this pro
unknown
Response from Maid Brigade of Buffalo

"[name removed], We appreciate taking time out of your busy schedule to review our services. It was a pleasure to assist you in your cleaning needs and would be more than happy to service your home if you ever need a hand in the future."

Christopher S.
Mar 2015
5.0
Yes, I recommend this pro
$260
After a terrible experience with another local provider, Maid Brigade came in and the ladies did a TREMENDOUS job. They were on time, got down to business, and were exactly what I needed. I will definitely use them again and would highly recommend them.
Diane D.
Dec 2014
5.0
Yes, I recommend this pro
$130
unknown
Roger C.
Aug 2014
4.0
Yes, I recommend this pro
$218
I was surprised that they didn't bring a bucket to mop floors with nor to wash the windows.  We loaned them one.  The house was empty and we had cleaned it and mopped it prior to their coming so it was pretty clean already.  The windows needed washing and they did a good job.  We had done the bathrooms so that didn't need to be done.  Even though we had many cats we had treated the odor spots and the girls were pleasantly surprised that there was no cat odor anywhere.  That was nice to hear.
Peggy D.
Jun 2014
5.0
Yes, I recommend this pro
$300
unknown
Catherine F.
Apr 2014
5.0
Yes, I recommend this pro
$200
I called to schedule a cleaning and they were able to accommodate me within 2 days.  The 2 girls arrived on time.   They were polite and friendly, but got right to work.  They did everything that I asked, which included cleaning my entire first floor and my 2 bathrooms upstairs.  The cleaning was very thorough and well done.
I will definitely be using them again.  It was incredibly simple and stress free.
Jocelyn F.
Nov 2013
5.0
Yes, I recommend this pro
They did a full  house cleaning for a friend of mine, I can't quote the price because I don't know what she paid but she said it was very reasonable. They did a great job and she has hired them to come in every 2 weeks to do normal house cleaning.
Elizabeth D.
Nov 2013
5.0
Yes, I recommend this pro
$70
Excellent.  I have used them for about 3 years.  They are very reliable, pleasant and professional. Since they work for a company, they are insured.  Their work occasionally is incomplete, I think because they work so fast.  For example, they may miss dusting everything, but will make up for it at their next visit.  They work in a team of 2, at least for routine home cleaning.
Response from Maid Brigade of Buffalo

"Thank You for your continued patronage and the time spent giving our company a review. We appreciate feedback from our customers and we will make sure your team concentrates on detailing the dusting in your home."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Maid Brigade of Buffalo is currently rated 4.8 overall out of 5.
Maid Brigade of Buffalo accepts the following forms of payment: CreditCard
Yes, Maid Brigade of Buffalo offers free project estimates.
No, Maid Brigade of Buffalo does not offer eco-friendly accreditations.
No, Maid Brigade of Buffalo does not offer a senior discount.
No, Maid Brigade of Buffalo does not offer emergency services.
No, Maid Brigade of Buffalo does not offer warranties.

Contact Information

2065 River Rd #5, Niagara Falls, NY 14304

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