Molly Maid

unknown

I've never spent $175 on cleaning to just have my counters wiped, mirrors cleaned and rugs vacuumed. I can (and do) do that for free!!! What about WASHING the bathroom floors? You know it's pretty obvious - especially in the boy's bathroom. Oh, and when you are cleaning my mirrors do you really need to SCRATCH them? They're new - it's obvious. UGH. So frustrated. Worst cleaners ever.

Crew of 2 (would have preferred 3 as it would have gone more quickly) arrived on time and cleaned everything very thoroughly. They even took light fixture covers off and cleaned them. Cleaned refrigerator and oven to my wife's and my satisfaction and addressed every concern we had. The only downside was the cost but it was well worth it for a one-time cleaning. Very pleased, would definitely hire again!

Fine.

They did a decent job, but I found them to be very expensive.

Very responsive from initial inquiry all the way through weekly service date. Thorough, efficient, organized and punctual.

Great experience will use again

What I like about this company is they are very reliable. If you are looking for q-tip cleaning, that is not going to be Molly Maids, they are more of a maintenance cleaning. You have to order a special service to get behind the couch etc. and those sorts of things. But as far as a weekly or a bi-weekly cleaning they will do that. Just set your expectations to fit something like that. I will use them again in the future for cleaning my home.

Overall Horrible

I must say first that I use the Molly Maids (it's a franchise) in Bedford Hills, NY, but I think they all--to be profitable--work the same way. There is a team of 3 who come armed with all the needed cleaning supplies, which his very nice. They are efficient and work quickly--and that is the problem: they are so intent on getting the job done and moving on to the next customer, that they can be careless, forgetting to do clean certain areas, or make a bed even when the linen was left for them in easy sight, leaving lights on (we were away for several days). In their energetic cleaning of an automatic coffeemaker, they broke a part but quickly replaced it (because the model had changed, they replaced the entire unit). If you cannot find a "private" person to clean, MM is a solution as they are bonded, and, as I've mentioned, they will make good on whatever might go wrong. Note that although I checked that I would not use them again, I do because we can't seem to find anyone in our area. If I could, I would not hire Molly Maids.

On punctuality they get a good rating. Generally, I'd give them a rating of fair for the cleaning service. They would go so fast that it was more of just a wipe down then a cleaning. Some teams were better than others (you didn't always get the same team). Since they'd go so fast, some things were missed, or just not cleaned well and some items were broken regularly (like the vinyl window blinds and we found several dents in the bathroom walls). The company replaced my off-white blinds with bright white ones and insisted to me that they were the right color. Many things aren't left they way they are found. Some things were moved to different rooms. I think that the teams are pressured to go so fast by the management that they can't really do a good job. I had a 4 level townhouse with 2.5 baths, 2bdrms, 3 staircases, and sometimes they were in and out in 45mins! I also had them do a cleaning before I moved into a new place. They did a fair job. Not great.

Everything looked neat and tidy when I got home, but the service was spotty and I felt like things were wiped over rather than actually cleaned. On the positive side, the office responded very quickly to any concerns.

IT WAS VERY EASY. THEY WERE VERY RESPONSIVE AND ATTENTIVE. THEY CLEANED EVERYTHING UP. IT WAS A VERY GOOD SERVICE. THE WINDOWS ARE CLEAN. THEY DID WHAT THEY SAID THEY WERE GOING TO DO. THERE WAS A LOT OF MOVING BLINDS AND SCREENS AND THEY LEFT EVERYTHING HOW THEY FOUND IT.

THEY ARE EXTREMELY RESPONSIVE AND CONSCIENTIOUS. THEY ARE JUST DELIGHTFUL. THEY'LL DO WHATEVER YOU ASK THEM TO DO. SOMETIMES THE QUALITY IS A BIT SPOTTY.

I THINK IT'S PLEASANT. I HAVE NO PROBLEMS WITH THEM. THEY'RE COOPERATIVE AND UNOBTRUSIVE. I THINK THE QUALITY IS GOOD. THEY DO A GOOD JOB OF CLEANING. WE'VE AGREED TO THE PRICE BEFOREHAND AND GENERALLY IT COMES OUT.

I am generally happy with their work. I have been using them for almost 4 years. The quality of the work depends upon the team, some are better than others. My only other complaint is that they can sometimes be rough on things, especially furniture when they vacuum.