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Office Technology Experts
Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business, Commercial Computer Network or Wiring Installation or Repair Service,
About us
When technical problems bring your productivity to a standstill, the team at Office Technology Experts can help. From our two locations in Melville and Hauppauge, we've provided all of Long Island with a variety of professional technical services, including copier repair, computer repair, fax machine maintenance, IT consulting, and more.
Business highlights
Emergency services offered
40 years of experience
Services we offer
Computer Networking Services, Computer Repair Services, Copier Repair Service, Custom Built Computers, Fax Machine Repair, IT Consulting, Online Document Service, Technical Support
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.33 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 33% | ||
| 33% | ||
| 0% | ||
| 0% | ||
| 33% |
Showing 1-3 of 3 reviews
William F.
Mar 2014
Monday I called them and they said would call me back, I waited 2 hours, and called him back. They said the printer still had the same problem and it was $400 repair and I didn't think it was worth the price. I asked them to return the printer. There was screws missing out of the cover and it was not returned in the condition they got it in. I found broken wires that were supposed to be connected to the mother board. I decided to get online and try to do the firmware update myself. After I repaired the broke wires, the printer now works fine.
The auto document feed was working, now after getting it back it doesn't work at all. I called the business to try to solve these problems and I was hung up on. I feel this company does't have a clue what they are doing with these machines so I wanted to get the word out so people don't get scammed like I did.
The kicker is, they tried to sell me another printer for $500.00.
The auto document feed was working, now after getting it back it doesn't work at all. I called the business to try to solve these problems and I was hung up on. I feel this company does't have a clue what they are doing with these machines so I wanted to get the word out so people don't get scammed like I did.
The kicker is, they tried to sell me another printer for $500.00.
Response from Office Technology Experts
"We value the member's business and regret that he is upset. We believe that we explained clearly to him when he originally called for service on his HP M1522, that our minimum charge to come to his home and perform any diagnosis and or repairs the cost would be $135 an hour. which includes any parts and labor for the first hour. Any time after that would be prorated. When our technicians work on copiers they are trained to first diagnose and repair the most obvious and least expensive parts that may be contributing to the problem. After the basic maintenance is done sometimes the problem is resolved and sometimes further troubleshooting is required or other issues are apparent. It is very similar to the way a mechanic works on a car. We went to his home and at that time we explained further work and diagnosis would be required upon his approval we brought the machine back to our shop. After two more hours in which we did not charge the member, it was apparent the machine would need more work, he then declined our services and requested we return the machine unrepaired. Which we documented on the work order he signed upon its return (please see attachment). Mr. Foley was only charged the initial fee of $135. We also suggested an excellent, inexpensive higher quality machine to him."
Debbie W.
Oct 2013
Very good experience. They got right to resolving the problem and were quick and gave me the solution I needed which was enabling me to work from home again without the interruptions I was experiencing. Also, added a better security program than Norton and now I know that all the information on my computer is safe on a new hard drive.
Debbie W.
Oct 2013
They came at 9:00 am and resolved the issue in 15-20 minutes. It was a bad power supply and the technician was prepared with one in his car. by 9:30 I was up and running.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Office Technology Experts is currently rated 3.3 overall out of 5.
Office Technology Experts accepts the following forms of payment: CreditCard
No, Office Technology Experts does not offer free project estimates.
No, Office Technology Experts does not offer eco-friendly accreditations.
No, Office Technology Experts does not offer a senior discount.
Yes, Office Technology Experts offers emergency services.
No, Office Technology Experts does not offer warranties.