
Duell Plumbing and Heating
About us
Duell Plumbing and Heating has been family owned and operated since 1980. We specialize in the installation and repair of plumbing and heating systems in both residential and commercial applications. Our company is based on the belief that our customers’ needs are of the utmost importance which is why our technicians show up to your door on time, looking neat and clean. We respect your home as if it was our own. We provide flexibility and work with each customer in a collaborate effort to ensure at project completion, it is exactly how you envisioned it would be. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry, so contact Duell Plumbing, Heating, & Cooling today to start building that relationship of becoming your family’s plumber!
Business highlights
Services we offer
Back-Up Sump Pumps, Boilers, Drain Cleaning., Faucets, Residential & Commercial Installations & Repairs. All Fixtures, Sump Pumps, Water Heaters, Water Softeners
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
89% | ||
2% | ||
0% | ||
2% | ||
7% |
I don't live in the area myself and I didn't know any plumbers to call. That's when I started subscribing to Angie's List. I found the listing for Duell Plumbing and Heating and saw that their customers had given them high ratings. So I called and made an appointment.
The plumber was scheduled to arrive sometime between 12:00 noon and 2:00 pm. He arrived promptly at noon. I pointed out the peeling paint on the hall ceiling and noted that a toilet was located directly overhead. At first the plumber was concerned that there was no way to confirm that the toilet was leaking without opening up the ceiling but then he felt a bit of water on the floor at the base of the toilet. He said it would take about an hour and cost approximately $300. The work actually took less than an hour. The plumber said there was very little wax left on the seal so it was not surprising that the toilet leaked.
The plumber actually stayed a few minutes longer so that I could consult with him on an odor problem with the first floor lavatory and he proposed a solution short of installing a vent (I learned that houses built in the 1950s didn't always have vented plumbing lines).
There has been no more dampness on the hall ceiling so I have to conclude that THE PROBLEM HAS BEEN FIXED!
I have no way of judging the cost of service but I assume it was the prevailing fee for this area.
I will definitely call Duell Plumbing and Heating the next time I need a plumber.
"Thank you so much for your review. We work very hard to make sure that each and every customer has the best experience possible from the time you call to the time we leave your house. We look forward to working with you again in the future!!"
"I'm sorry it took so long to respond, but thank you so much for your review. We truly appreciate all feedback from our customers."
"Thank you so much for your review. We value your opinion and you as a customer."
Duell's pricing was approx 20% less then the their competitor's price. Their competitor gave me options to lower my bill by signing up for a very expensive maintenance agreement in which I declined.
This was my first experience with Duell and I felt very comfortable with them. I fully intend to call them again for any HVAC need in my house. I highly recommend Duell Plumbing for any heating or plumbing repairs.
I had phoned another plumbing company on the day of service early in the morning - Boyce and Drake. They were unprofessionally not responsive (didn't hear from them until the next afternoon!)
I then called Duell in the afternoon and explained that the bathtub/shower was so clogged it was unusable. They were able to schedule me in that day (although it was going to be after hours the small extra fee was worth it). The service person - Nathan - arrived about 6:45. Very nice, great service, very professional. Would definitely call them again for any plumbing or HVAC needs.
"[member name removed], Thank you so much for the review! We take everything our customer's say to heart and we don't sleep at night until everyone is happy! We're very glad that you were satisfied with our services and quality of workmanship and also want you to know your feedback will be considered when reviewing our 2014 pricing. Please do not hesitate to contact us for anything additional you may need or for any additional comments or concerns and we look forward to working with you in the future! Nathan"
The next day the office called to let me know Nathan would be here earlier than expected, he showed up and within 2 hours everything was replaced and in perfect working order. I couldn't be happier with the service from this company and the courteous, professional treatment I have received from everyone I have dealt with! Such a pleasure and will definitely recommend them to my friends and family. Thanks for everything!
"[Name removed], Thank you so much for the review! Our customer's satisfaction is out #1 priority and it's why we try to create a unique and very positive experience when dealing with emergency repairs or replacements - we know it can be a stressful time and we want you to be as comfortable as possible during it! Thanks again and we really look forward to working with you in the future. Don't hesitate to call us with any questions or additional feedback. Nathan"
"Thank you for the review! Seeing your kind words is very fulfilling - our #1 priority is our customer's happiness so we are so glad you had a good experience and look forward to doing business with you in the future. Take care and we hope you are having a great summer!"
"Thank you for the review! Our customer's feedback helps us to keep motivated about maintaining our core mission - which is ultimately to make our customer's happy, whatever it takes! Thanks again and we look forward to doing business with you in the future."
Licensing
State Contractor License Requirements
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