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MOLLY MAID

3.0(
4
)
Janitorial Service, Maid Service, Walls & Ceilings - Clean - For Business,

About us

We accept payment on the day of service. Payment may be made by check, cash, MasterCard, Visa or Gift Certificates.

Business highlights

21 years of experience

Services we offer

We offer high quality home cleaning services with trained professionals. All or our teams are made up of our full time employees who are dedicated to dustomer satisfaction. Out work is guaranteed.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.04 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
25%
3
50%
2
25%
1
0%
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Showing 1-4 of 4 reviews
Robert A.
Jan 2020
3.0
$151
Been with them for many years. Quality of cleaning has dropped. Heavy turnover. Administration not helpful to customer concerns. Suggest getting other quotes. I will.
Response from MOLLY MAID

"I'm sorry to hear your concerns. We tried to contact you to better understand them but were unable to reach you. We will try again. Thank you."

Jay S.
Feb 2016
3.0
$145
.
Response from MOLLY MAID

"Thank you for your feedback. We appreciate that, as well as allowing us to clean for you. We did have a consistent Team Leader come to your home from the Spring of 2013 through the last visit to your home in the Fall of 2015. The second person on the team varied as our scheduling dictated. We apologize for any inconvenience."

Douglas A F.
Nov 2015
4.0
$110
unknown
Response from MOLLY MAID

"Thank you for your comments. I'm sorry that you were told we don't service your area. We certainly do service Greece. I will correct the issue at our office. We appreciate your business and look forward to cleaning for you again."

Sylvia H.
Mar 2015
2.0
$92

I prefer to hire someone else.  I would not recommend them to anyone.  They came first and said they would do a deep cleaning which means many things, but the charge is pretty hefty.  I thought the furniture would be moved and a deep cleaning would be done (which ever that means to whom ever is saying it).  Long story short I would not recommend these people to anyone.  With the deep cleaning it was like any ordinary cleaning.  Not anything special that I could see and charged me $160. 


Response from MOLLY MAID

"Thank you for your comments. We appreciate the feedback. When I spoke with you on the phone you had requested a decrease in your ongoing price and also mentioned to me that you felt some of the furniture was not moved. I offered to return to your home to clean the areas that you talked about. You declined so we were not able to see and correct any issues to your satisfaction. We do appreciate the brief time you were our customer and our offer to come back to clean the areas you discussed at no charge stands."

Nicole F.
Jan 2014
1.0
$107
They have broken items, dinged walls, forgotten to lock the door when they leave, but worst of all when you call they are not helpful. I called recently about a broken item and received a letter saying they were no longer going to provide me with service. They left a note saying that they broke the item yet cancelled my service. Molly maid rochester is terrible and I would not hire them. I hope this helps someone before they have the same terrible experience that my family did.
Response from MOLLY MAID

"We are sorry for any misunderstanding. When you spoke to us on the phone regarding a broken item we offered to pay for the damage and subsequently mailed a check. In addition, you told us that you would be finding another cleaning service and as a result we removed you from our schedule. We believed that that was what you wished and confirmed that in a letter to you. We continue to take pride in our cleaning and our customer service and always respond quickly to any questions or concerns that our customers might have."

Jacqueline S.
Dec 2013
5.0
Yes, I recommend this pro
$150
I have used commercial services, such as this one before, and I have used individuals. Overall this service far surpasses the other commercial services I've used and beats most of the free lancers too. My team of two deserve a lot of the credit for this as they are thorough, on time and cheerfully complete their tasks.
Pati & Wes B.
Nov 2013
1.0
$90
I was very dissatisfied. For example in the kitchen, one of the girls didn’t even clean under the fridge. I just felt they were not thorough.
Response from MOLLY MAID

"Thank you for your comments. Our records show that we cleaned for you once a year and a half ago. Our policy is to guarantee that you are satisfied if we are notified of a concern within 2 days of service. While it is much longer than that, if you would like us to return to re-clean the areas you mention we will be happy to do so at no charge. Please call me if you would like to discuss this. Thanks you, Doug Allinger Owner"

Anne K.
Jul 2013
3.0
Yes, I recommend this pro
$88
Cleaning was better they first started some time ago but lately service has been slipping.
Response from MOLLY MAID

"Thank you for your comments. We appreciate the feedback and will call you to immediately to take care of your concerns. Please also feel free to call the office anytime you have questions or issues which you would like to discuss. Doug Allinger Owner"

Tanisha J.
Jul 2013
4.0
Yes, I recommend this pro
It went very well, Charlene & Jenice did a wonderful job. Along with that they were very pleasant. I am glad Molly Maids addressed my concerns, because I now know the are good at what they do.
A satisfied customer. :-) 
Tanisha J.
Jun 2013
2.0
$150
Workers were prompt and friendly.. however they did not do a good job cleaning. My house was already cleaned but required my weekly dusting and furniture polishing and cleaning of the bathroom.  They didn't really clean to my satifaction... they  had an excuse for everything I really wanted them to do. they could'nt scrub bathroom floor,, clean the  grease above microwave & the glass they cleaned and furniture polished were atrocious  ( meaning they left lots of streaks)..This was my first time hiriong a cleaning service and not at all satisfied. The worst part of it was; I waited for someone to call to ask about the quality and satisfaction of their service. No one DID....... I will never recommend this company...
An unsatisfied customer.
Response from MOLLY MAID

"Thank you for your comments. While we were not aware of your concerns, we will contact you immediately to discuss your review. We guarantee our work and certainly will work with you to bring about your satisfaction. Doug Allinger Owner"

Maureen P.
Jun 2013
3.0
Molly Maids sends someone to inspect your house prior to beginning a cleaning schedule and then advises you of the price.  I have had cleaning people in the past and it always takes four hours per week to clean my house to my satisfaction.  Molly Maid claimed they could do it with two people and said it would take two hours.  it made sense.  The women who came were always polite and well groomed.  I had specific areas of the house that I wanted cleaned each and every week.  I was told that my preferences would be written out for the cleaners and that each week one room would get what I would call a "super clean."  The super clean of one room each week did not happen.  What made Molly Maids disappointing was that every week, and I do mean every week, at least one major item was not done.  The cleaners came with the book that outline the specific preferences of each client but they always left it at the front door and apparently never reviewed it.  For example,  I do not have a lot of upholstered furniture but one of my cleaning requests was that all upholstered furniture be vacuumed each week.  It rarely happened.  I think sometimes they vacuumed the surface of the furniture but not under the cushions where stuff collects.  On a few occasions they sprayed stainless steel cleaner on all the appliances and then forgot to wipe it off.  I came home to a kitchen with dripping stuff all over the stove, dishwasher and refrigerator.   Sometimes,  they never vacuumed under the beds.   When I complained,  Molly Maid always came and made the problem right.  However,  it was disheartening to have to call each and every week.  I think the problem was that they give the women too many houses to do and because the billing is on a fixed price schedule,  the faster they go,  the more houses they can do.  But, you can't clean properly or meet a client's expectations if you rush.  The women always came and worked at a furious pace.  I truly believe that the fixed price created the incentive to clean fast and get out created the problem because when the cleaners did do as I asked,  they did a great job.  Maureen A Pineau
Response from MOLLY MAID

"Thank you for your comments. I would be happy to discuss your concerns with you and try to alleviate your any issues. We do take care to monitor schedules to assure that adequate time is allotted to each customer. In addition to this we inspect our cleaning services randomly to assure a high level of quality. We also repond immediately if a customer has specific questions."

Gail R.
Jul 2012
4.0
$375
My house is a lot cleaner than what it was before they got here. I had never had anybody clean my house before, so it could be my ignorance but they didn’t clean the window wells; they didn’t clean the top of the headboard in my bedroom. I saw some dust on the lower ledge of a table. They were here long enough, and it is cleaner but there were things I assumed they would do, and they didn’t. I got four instead of two, but two left.
Calvin C.
Jan 2012
5.0
Yes, I recommend this pro
$140
They are highly reliable.  They are punctual.  That is what I needed.  They do moderate to high quality job in cleaning.  Their price isn’t that great.
Bill R.
Jun 2011
5.0
Yes, I recommend this pro
$175
They were pretty good for the first time. They were very nice and professional. A supervisor came out and checked everything. Later on I found a few things, nothing major, that they had missed. I called and said I would like those things taken care of and they agreed to it. It all went well. They were very quiet and didn't rush through the house like they couldn't wait to get out. The girls are very polite and they didn't ask me a lot of questions. They went straight to work after we had our initial instructions. They finished in about the time I figured. We got a written estimate before the project was started and I was impressed with that. I will consider using them in the future.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

MOLLY MAID is currently rated 3.0 overall out of 5.
MOLLY MAID accepts the following forms of payment: CreditCard
Yes, MOLLY MAID offers free project estimates.
No, MOLLY MAID does not offer eco-friendly accreditations.
No, MOLLY MAID does not offer a senior discount.
No, MOLLY MAID does not offer emergency services.
No, MOLLY MAID does not offer warranties.

Contact Information

349 W COMMERCIAL ST, 1430, East Rochester, NY 14445

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