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Dempster Plumbing

Plumbing, Kitchen and Bath Remodeling, Drain Cleaning,

About us

We are a small, family-owned business that values honest and reliable work. We make every effort to provide on-time and on-budget service, which is why we succeed with our mostly referral based business. Our company is made up of local natives who know the area and, more importantly, know how to get the job done. we offer trenchless sewer and more Let us help you with your projects ranging from simple installations to complete remodels.

Business highlights

19 years of trusted experience
LGBTQ+ Friendly
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Repiping, bathroom remodeling, water heaters, gas lines, remodels, waterlines, commercial work, repairs, sewer line replacement, and consultation.Sewer repairs, replacement,drain cleaning and video inspection services, trench free, copper repiping, pex, all phases of plumbing

Services we don't offer

Pex repiping

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.663 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
6%
3
10%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.9
punctuality
4.9
Showing 51-63 of 63 reviews

Mike H.
04/2017
3.0
plumbing, water heater repair
  + 0 more
See above summary.
Description of Work: Install Water heater for price quoted of !700 dollars.When i asked about senior rates, i was ignored until i called the office.I was then told because i had not explained the job correctly...in a closet in the garage,,not just in the garage....i was not entitled to the discount. I asked for clarification, and have heard nothing since..

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$1,700

Diana L.
10/2015
1.0
plumbing
  + -1 more
unknown
Description of Work: never followed up on my request for a date
Rating CategoryRating out of 5

Response from Dempster Plumbing
Did you call the business line? We get an enormous amount of people asking for a set time appointment via text or through this site. Also we get customers wanting a set price over the phone. Dempster Plumbing requires all potential clients be verified by phone. We offer a free estimate on large projects. If we missed an appointment with you we sorry for any inconviences but we are not having you in our books but we will double check to see . If you are still requesting an estimate please call us.

Anne K.
10/2015
3.0
plumbing
  + -1 more
unknown
Description of Work: They came, confirmed that the toilet was running, and told me that they didn't stock the part but if I ordered it, they could install it for the going hourly rate. The checkup was a total waste of time and money.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0


SATI B.
07/2015
2.0
plumbing
  + -1 more
unknown
Description of Work: He was scheduled to come out to our home to start the service, and 15 minutes prior to his scheduled time he called and cancelled. He then informed me that he would not be coming at all because they are no longer offering that deal, even though I just purchased the deal and know it has not yet expired.
Rating CategoryRating out of 5

Response from Dempster Plumbing
Thank you for the feedback, unfortunately we attempted to contact this customer numerous times to schedule without any call back. We have also seemed to run into many customers not understanding what they are purchasing. It seems that Angieslist is making it possible for customers to schedule their own times. We cannot honer scheduled times by customers we have to go on our schedule. With that we have cancelled all future deals for now. Sorry for any inconvenience

Robert R S G.
04/2015
5.0
drain cleaning, remodeling, home remodeling, plumbing
  + 2 more
unknown
Description of Work: The initial estimate was $530 and after the work was begun, the plumber (Santos) who was polite and thorough, said that the work could be done for less than the initial estimate and made the adjustment as soon as he was done which was faster than I had expected considering the house was 86 years old with the original plumbing intact. I would recommend them without a second thought.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Gina J.
04/2015
5.0
drain cleaning, remodeling, home remodeling, plumbing
  + 2 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carole L H.
12/2014
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: Fixed faucet which had come apart.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Michele B.
05/2014
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: I called Dempster Plumbing and 10 mins later they were at my door. The man who did the work was friendly and professional. He diagnosed the problem and fixed it. I wish life were always this easy. Three drains snaked and draining like new.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Reg R.
03/2014
5.0
plumbing
  + -1 more
.
Description of Work: $1500 in 2011. Had replaced drain pipe under house 3 years ago. A leak developed at a joint. They came out within 2 hours of my call, repaired it for free.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Jeanne T.
05/2013
1.0
plumbing
  + -1 more
unknown
Description of Work: We had a very poor experience with Dempster plumbing. First they had to reschedule their appointment twice due to other emergencies. Second, they installed the faucet knobs backwards and argued that they were correct. They replaced our shower cartridge but installed it incorrectly where we barely had any hot water. The day after they completed the work we had a leak at our water heater where they had adjusted the valve. When they came out to replace some parts they had to go out to shop for replacement parts and we had to pay for his 2 hour shopping trip.
Rating CategoryRating out of 5
Yes, I recommend this pro

Ellen H.
12/2012
5.0
plumbing
  + -1 more
Very well
Description of Work: Needed a waterline hooked up for a new fridge did a good job and stayed to make sure everything worked properly. Very courteous and polite.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Mike A.
08/2010
5.0
plumbing
  + -1 more
no problems
Description of Work: cut hole in marble wall, removed broken pipe, welded on new pipe, installed a cover plate over the hole and installed new shower head

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Geof P.
02/2008
5.0
plumbing
  + -1 more
We had Bill in to fix a basket case job, botched by another plumbing contractor. In one day, he replaced work that had taken the other a week to cobble together and completed the job - a complete replacement of galvanized supply lines with copper and major mods to the drain system - the very next day. Under budget, under time. He worked very efficiently and cleanly, and was a terrific energy to have around.
Description of Work: Copper repipe and partial replacement of leaking drain pipes.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Dempster Plumbing
AS A PLUMBING TRADESMAN FOR OVER 20 YEARS IT BOTHERS ME THAT PEOPLE LIKE THE MEMBER ARE BEING RIPPED OFF BY SO CALLED PLUMBING CONTRACTORS WHO DON'T HAVE A CLUE. IT WAS MY DUTY TO RESTORE THE NAMES OF ALL GOOD PLUMBERS WHO DO GREAT WORK. ALWAYS CHECK REFERENCES AND THE LICENSE INFO. MOST GOOD PLUMBERS DON'T ADVERTISE THEMSELVES, THERE WORK AND WORD OF MOUTH USUALLY DOES THE JOB. NOW THAT THE MEMBER HAS MY NUMBER HE KNOWS THAT WHEN HE CALLS WITH ANY PROBLEM WE WILL BE SURE TO COME TO HIS AID. THANK YOU FOR YOUR TRUST IT WAS A PLEASURE!
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Contact information

156 Deyo Rd, Earlton, NY 12058

http://www.dempsterplumbing.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Kitchen and Bath Remodeling,
Drain Cleaning,
Water Heaters,
Natural Gas Lines,
Drain Pipe Installation,
Sewer Cleaning,
Wells and Pumps,
Water Filtration and Softening,
Septic Systems,
Excavating

FAQ

Dempster Plumbing is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

Dempster Plumbing accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Dempster Plumbing offers free project estimates.
Yes, Dempster Plumbing offers eco-friendly accreditations.
No, Dempster Plumbing does not offer a senior discount.
Yes, Dempster Plumbing offers emergency services.
Yes, Dempster Plumbing offers warranties.
Dempster Plumbing offers the following services: Repiping, bathroom remodeling, water heaters, gas lines, remodels, waterlines, commercial work, repairs, sewer line replacement, and consultation.Sewer repairs, replacement,drain cleaning and video inspection services, trench free, copper repiping, pex, all phases of plumbing
Pex repiping

Contact information

156 Deyo Rd, Earlton, NY 12058

http://www.dempsterplumbing.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed