AAA TIMBERLINE INC
About us
For over 36 years AAA Timberline has been servicing chimneys, fireplaces and stoves in Western NY. We work with homeowners, businesses and insurance companies to inspect and repair all types of chimneys, install gas and wood burning fireplaces and inserts, and provide the knowledge and maintenance to keep them working properly. Most of our business is dedicated to masonry repairs and the installation of chimney liners and fireplace inserts, but we also assist our customers by providing chimney sweeps and when needed, video inspections of their chimney system. Our technicians are certified by the CSIA.
Business highlights
Emergency services offered
48 years of experience
Services we offer
CSIA (Chimney Safety Institute of America) Technician inspection and reports, Chimney and masonry repair, Chimney caps and screens installed, Emergency service, Insurance estimates and inspections, Internal video chimney inspections and evaluations, Real estate inspections and reports, Safety inspections and reports., Wood and gas fireplace and insert Sales and Service, chimney flashing leaks and repairs, chimney sweeping and inspections, chimney waterproofing, water leak inspections and repairs
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.532 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 6% | ||
| 0% | ||
| 3% | ||
| 9% |
Showing 1-25 of 32 reviews
Elizabeth E.
Jun 2020
Excellent!!
Katherine S.
Mar 2018
Awful. Mr. Cagney so friendly prior to securing contract. Not so friendly and accommodating once started. To anyone reading this, don’t use them.
Laura D.
Sep 2017
Great. The owner came out and took pictures of the chimney inside and out. Explained why the inside was deteriorating and what could happen down the road. He sent us the pictures and estimate. We went with it and were extremely happy with the results. The guy who came out to do the work was wonderful. The job is perfect!
ALEX W.
Feb 2016
.
Katherine S.
Jan 2016
Awful. In the future, I will ensure a contract serves my needs - not the contractors.
Denise C.
Oct 2015
unknown
David C.
Jul 2015
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Amber D.
May 2014
Called for estimate upon noticing the front chimney was crooked with bricks having been significantly loosened over winter. No bricks had fallen out, but my previously straight chimney was now S-shaped. It was clear that the joints between the bricks at the top of the chimney were wider than they had been previously.
Agreed to have this firm fix the chimney. To cut out, remove, and replace loose bricks, among other things.
They came as scheduled. Upon checking on the project midday, I saw the chimney was still crooked. The worker on the roof said it must have been built that way. I called the owner who quoted me the check list estimate and said that what had been agreed to never mentioned having the chimney straight upon completion. In fact he only mentioned grinding out the joints and re-pointing them. He too claimed it must have always been crooked.
If the contract was indeed followed by Timberline , then the removed or cut out bricks must have been put back in as crooked as they had loosened up to be because the chimney is still crooked. The bricks stick out at various angles and look haphazard. The bricks were far more aligned even in their loosened state before Timberline did their work.
The company claims that there was no reason for them to straighten the chimney back to its original shape, in fact alleging this 100 year old chimney was always crooked . After my complaint they extended the warranty for up to 30 years, but I am left with a chimney that is both crooked and amateurish in appearance. In all fairness, it may never leak or fall down, but it is an eyesore.
Buyer beware with this firm.
Agreed to have this firm fix the chimney. To cut out, remove, and replace loose bricks, among other things.
They came as scheduled. Upon checking on the project midday, I saw the chimney was still crooked. The worker on the roof said it must have been built that way. I called the owner who quoted me the check list estimate and said that what had been agreed to never mentioned having the chimney straight upon completion. In fact he only mentioned grinding out the joints and re-pointing them. He too claimed it must have always been crooked.
If the contract was indeed followed by Timberline , then the removed or cut out bricks must have been put back in as crooked as they had loosened up to be because the chimney is still crooked. The bricks stick out at various angles and look haphazard. The bricks were far more aligned even in their loosened state before Timberline did their work.
The company claims that there was no reason for them to straighten the chimney back to its original shape, in fact alleging this 100 year old chimney was always crooked . After my complaint they extended the warranty for up to 30 years, but I am left with a chimney that is both crooked and amateurish in appearance. In all fairness, it may never leak or fall down, but it is an eyesore.
Buyer beware with this firm.
Response from AAA TIMBERLINE INC
"Angie's List Members, I’d like to clear up some confusion with Angie’s List members regarding this complaint. First and foremost I want to let everyone know that I took pictures of this chimney as I do all of the chimneys we repair. I take those pictures to have a record so that the crew chiefs of our company can review the repair estimate and the photos to determine what type of scaffolding and rigging they will need to complete the job. After completing a thorough evaluation of the chimney from the attic to the basement I discussed the repair options with Ms. Dixon. Since I determined that the chimney was not being used I explained that she has more than one repair option. I explained that the chimney was not plumb and that if she would like us to fix it so it was plumb, we would have to dismantle and rebuild it. Since the chimney was not being used, I explained that the cost to rebuild it wouldn't make sense if she was not using the chimney. I offered another repair option, which was to repoint the chimney to make it sound and remove and replace any bricks that were loose. Since I was unable to get to the top of the chimney to actually feel if the bricks were loose, I told her that we would remove and reinstall and loose bricks if there were some present as we always do. The reason why I couldn't go to the top of the chimney to feel if the bricks were loose is because it would have required a 40' ladder and 2 men to get to the top of the chimney and if I felt it was necessary I would have told her that that's what should have been done. My 37 years of experience told me that this wasn't required to give her an accurate estimate and it was accurate to the penny. It turns out that there were no loose bricks, just large gaps between the mortar joints, which are 4" thick. We ground back the crumbling mortar on each and every horizontal and vertical mortar joint of the chimney by approximately 1/2 inch in order to create a sound surface for the new waterproof mortar to adhere to the brick work and the original mortar. This is exactly how it was written in the estimate and that is exactly how it was completed on the job. In the afternoon when the technicians were nearing completion Ms. Dixon called and told our office manager that we twisted her chimney while we were repairing it. I immediately called Ms. Dixon and told her that her chimney had a twist in it and I have pictures to prove it. Ms. Dixon's chimney above the roofline weighs in excess of 1 ton/2000 lbs. and each one of those over 200 brick and internal flue liners have been mortared together for almost 100 years. In order for us to make the chimney twist we would have to move it in that pattern and there is no way 3 men or 10 men could twist the chimney without it breaking into pieces. I recommended that the chimney be strengthened not straightened, made watertight by repointing and waterproofing, which is exactly what we did. Since it is not being used I also recommended that another option for repair would be to dismantle it and roof over the opening. I never said we could straighten it out, because I knew that it could not be done and there is no way I would try to create controversy with my customers. Thank you for taking the time to read my rebuttal. Respectfully Marc A. Gagne General Manager AAA Timberline Inc."
Daniel S.
Dec 2013
They didn't complete the work with the money that we paid. They refused to give us the scan of our chimney. Horrible horrible service. The guy I have out at my home now is having clean up their work. I would never recommend or use them again. They refuse to give us the results of the scan they supposedly performed. I would not want anyone to deal with these people.
Response from AAA TIMBERLINE INC
"Good morning [member name removed], I spoke with [member name removed] who contacted me on your behalf on 12/23 regarding the problems you were experiencing with our service. I explained to her that our offices would be closed for many days during the upcoming holidays and I also told her that I would be in touch with her or you after the holidays to make an appointment to come out to inspect the work that we completed for you and address your concerns. If you could provide me with a written list of your specific concerns when I arrive, I will address each one individually in a written report to you after I have gathered facts from the work I inspect at your home and from the technicians that completed the work, including the estimator that provided you with the repair proposal. Please accept my apologies for any inconvenience that we may have caused you. Marc A. Gagne' General Manager AAA Timberline Inc."
Elaine T.
Nov 2013
We had a crown flush with the chimney boundary so water had been runniing over the bricks and mortar for years and the chimney was coming down. They rebuilt the chimney from the roof line up and put a chase aluminum crown on that hung over an appropriate amount.
We had to pay an $800 deposit when we agreed on the contract in september. They couldn't do the work until early november because of backlog, weather, etc. which was fine.
We had to pay an $800 deposit when we agreed on the contract in september. They couldn't do the work until early november because of backlog, weather, etc. which was fine.
Response from AAA TIMBERLINE INC
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Mary M.
Oct 2013
NO surprises - all work preformed as per the contract - it took 2 men working the better part of a day to complete - the office staff was very accommodating in getting me on the schedule quickly because it had to be completed before the new roof could be started
Robert B.
Oct 2013
The company replied promptly to my telephone message for an estimate. Their representative was very prompt, courteous, and provided a packet of information on chimney repairs et al. He was efficient. I thought the estimate was fair for the amount of work required and I was not pressed for services I thought were not required at this time. The repairmen arrived as scheduled , were very courteous, and answered any questions I had. The repairs were completed as required, the chimney looks very good, and to date I am very happy with the job.
Adrienne G.
Sep 2013
Quality work. Thank you.
Christopher K.
Aug 2013
The service chimney was in worse condition than expected, resulting in a rebuild. The company representative was very helpful in discussing options with a satisfactory decision and outcome. The crew was very friendly and professional. They did a fantastic job! Very pleased with the outcome.
Joan S.
Apr 2013
It's all completed and it looks beautiful. They came on time, very pleasant, they told me how much time it would take, and they were very professional. I am quite pleased with the service.
Jeffrey D.
Nov 2012
From the estimate to job completion AAA Timberline was very easy and professional. The mortar at the top of our chimney needed repair, and the chimney cap was cracking. They tuck-pointed the chimney from the roofline to the top, and installed an aluminum chase cover over the existing chimney cap. They were very professional and cleaned up the job site nicely. I would highly recommend them.
Jeremy A.
Aug 2012
Our house is 60 yrs old and the chimney was crumbling, the mortar was loose. water was coming into the house thru the cracks. we only use the chimney for the hotwater tank the last few years, now that we have a hi- efficency furnace. They removed the chimney , patched up the roof where the chimney came thru, and installed a simple metal cap chimney for the hot water exhaust. they did a great job, and in the time they said it would be done
Danielle G.
Aug 2012
They are out here quick to give free estimates. My chimney looks better. They did excellent work. I would highly recommend them.
Karla S.
Jun 2012
I was extremely pleased with everything. When AAA Timberline Inc came out originally to do an estimate, they gave me a packet of information so I didn't really need to ask them anything, all their insurance certificate, work certificate and people references which was very helpful.
John G.
Jun 2012
They were very punctual, thorough and professional. We have an older home that we have restored. This was one of the best companies we have used.
Victor D.
May 2012
Excellent.
Katherine W.
Apr 2012
Excellent
Karin J.
Jan 2012
The installers and office people were friendly and cooperative. The work was performed to our satisfaction. The only glitch was a remote for the fireplace which did not work. A new one was ordered and installed promptly. I would definitely use this service again.
Penny A.
Sep 2011
see above
Anna W.
Aug 2011
AAA Timberline called to set an appointment for August 3rd between 9:00 - 10:30. Mike De'Coux showed up at 9:00 Very punctual. He was pleasant to talk to, and very informative of what was needed to complete the job. Only eight days later, Ian Kelly, a AAA Timberline technician, was here to do the job. I was then kept informed during the process of what was being done. I am very happy with the results and would not hesitate to call on this company for any other work to be done around my home.
Licensing
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FAQ
AAA TIMBERLINE INC is currently rated 4.5 overall out of 5.
AAA TIMBERLINE INC accepts the following forms of payment: CreditCard
No, AAA TIMBERLINE INC does not offer free project estimates.
No, AAA TIMBERLINE INC does not offer eco-friendly accreditations.
No, AAA TIMBERLINE INC does not offer a senior discount.
Yes, AAA TIMBERLINE INC offers emergency services.
No, AAA TIMBERLINE INC does not offer warranties.