Palladino Building Inc

See above. It went SO POORLY. I (the female) was afraid and nervous to be in the house with the workers because I didn't know what they knew about the horrible situation that Mr. Palladino created.  It was very tense and uncomfortable.  In fact, when installing one of the cabinet doors, Palladino's son (who was working on the job) told me that 'this defect (a raised, U shaped bump on the door) is most probably a hair from the brush used to apply the stain". I told him that that door had to be returned to the cabinet manufacturer for replacement.  He (Nick Palladino) told me "it's not that bad and a replacement might have the same mark". I told him that none of the other doors that we already had have that mark and that it needed to be replaced."   He was trying to encourage us to not return damaged cabinet doors, but to actually put them on and keep them!  Not one person from Palladino Building/Southeast Kitchen and Bath were concerned with the customer. We have been intimidated, verbally abused, bullied, lied to and threatened.  The entire experience, for us, was totally awful, horrific and upsetting.  There was absolutely NO REASON in the world for Mr. Palladino to yell at us 5 days into the job, when in fact, we were correct that many of the cabinets and doors were damaged.  He didn't apologize, he just continued for the entire job (over 4 months!) to ignore us, delay delivery of items (one door handle took over 2 months to arrive), order the wrong items (wrong size door handle, incorrect handle for sliding glass door).  There was no verbal communication from Mr. Palladino in the final two months of the project.  He certainly was not professional, honest or receptive to his client's needs, wishes and concerns. UPDATE 4/22/13: We ended up in small claims court with this contractor because he did not give us the money refunded to us by the cabinet manufacturer.  Instead of communicating with us in an attempt to resolve the issue, he put a mechanic's lein on our home.  He totally ignored our communications to him.  We ended up winning our claim, as mediated in court. Don't let the pretty pictures fool you - this is one company you do NOT want to get involved with. No customer service, no communication, no concern about what the customer's needs/wants/desires are. There are many other reputable and good companies in the area that do the same work, but with communcation, good will and customer service.