AAA HOME MAID CLEANING AGCY

I had been using aaa home cleaning for over 10 years, they were local and reasonably priced compared to all the others. and what i considered honest so that i was able to leave the key for them to clean the home unattended by myself or my wife. They most all times did a thorough job although leaving many times things out of their original locations, leaving blinds that were cleaned then left out of position. They never changed the original price agreed upon over all the years which is commendable. We rarely complained and accepted those little nuances. But then they did something which was totally uncalled for and left us in a very unfortunate position. The day after they cleaned the last time (unattended by us), my wife discovered a row of 4 control button knobs were gone from our 15 year old built in double oven. We called immediately after discovering and were told by "sue" the owner we believe (who had been nothing but friendly and nice for many years) that she would look into the missing buttons. We were called back by a "john" who also was very apologetic and pleasant, that he'd checked with the cleaning attendants who came to my home and was told they "did not recall" removing any control buttons off our oven! This i knew was an impossibility, but john assured me he will try to rectify the situation, going to home depot, etc. i proceeded to spend countless time and effort 1st trying to physically locate the buttons inside the home, then over the internet, making phone calls, etc, to no avail. These buttons had been discontinued for years and wrre impossible to get. I asked john for a meeting at my home to show him the oven and discuss a remedy to the problem, that being because now i have no buttons, a dbl oven gas stove like ours is not even made any longer, i would have to buy a new one , in electric, which would not even fit exactly into my present wall oven cutout. This was now an extreme dilemma. John told me he was too busy right now, would talk to sue, and get back to me. After waiting for days, i heard nothing, i then decided this was a lost cause, and just sent an e mail stating their services are no longer needed. I know have makeshift "buttons" i have made myself from screw anchors which dont look too presentable and dont work very well , but its better than spending over $2000 for what would be needed to rectify the situation. John, who was nothing but pleasant to the very end, apologized again and added we are welcome to come back anytime. I doubt that will ever happen. Honesty is the best policy and clearly someone was not here.