Emergency Restoration Experts

Liars, completely unprofessional, making more damage than necessary. Had a water heater water leak, called the home warranty and they sent a plumber(he probably get's a cut from ERX) which "recommended" ERX. They came over and said not to worry, everything will be taken care of, mitigation and rebuild and said that at the end they will cover your insurance deductible. After you give them to go ahead, you are doomed. They are rude, unprofessional, dirty. The damage was in the garage, they removed the walls in the garage, than unnecessarily ripped out cabinets in the kitchen claiming there was a damage(now I know they were trying to make a buck). They stole the kitchen cabinets that they removed, counting on the rebuild. After couple days they came and took back the fans, than were suppose to schedule the rebuild. kept on postponing and scheduling than not show up, wasting my time waiting for them. After almost 4 months of the house being damaged, part of the kitchen is missing, and me calling them and emailing them trying to get this done and get them paid off, they decide to refuse to rebuild leave leave me hanging to dry telling me to look for someone else to do the work... *** ?!?!?! Now after 6 months, they called asking me to pay them for the mitigation(which they are not deserved because they damaged the place more than did any good) and the lady on the phone was loud and rude kept on cutting me off and ignoring what was agreed upon. I told her that even tho they don't deserve it I would pay what was agreed, the cost minus my deductible as they promised, but she was rude and kept on telling me the discount was "on the rebuild" which they cancelled !!! I told her that wasn't what was agreed, and that the discount was on the mitigation if I agree to do the rebuild, and she kept on getting pissy than hung up on me ! Now my lawyer is looking into it and we'll make sure they don't get away with it.

We got a recommendation from a plumber we found here on Angies list. Talked to a man named Chris and another Brian who came over to the condo to access the damage. We had a leak in the shower area. We agreed on a price, they sent another young man over to sign the contract. They even said they would help me out with the insurance deductible of $500.00 (SO DONT BELIEVE THEM ON THAT LIE EITHER BECAUSE THEY DO NOT) They promised it could be done with in the next 2 weeks. They ripped everything out of the bathroom in order to dry it out. They removed toilet bathtub shower area. Never called me back to finish the restoration they started! Everytime I tried calling them they would either get back to me. or I didnt get any answer to my voice messages! They did not come pick up their equipment for 2-3 weeks now they are trying to charge me $8,000.00 just for drying the bathroom they tore apart and never came to restore and for late return of their equipment that they no showed on the appointment they arranged to come pick up. THEY ARE NOW TRYING TO PUT A LIEN AGAINST MY CONDO, even though my insurance company paid $4,000.00 to them for their drying out the condo and tearing it apart. nothing more. They got $4,000.00 for JUST THAT. More then the price they quoted me on the first day to do the entire restoration. ??WHAT?? I know huh?? Now they are trying to lien my condo for another $8,000.00 AND GUESS WHAT that was in Oct this is Jan and I still am unable to find another restorer to come in and fix it because they do not want to finish the work and be held responsible for something the other company ERX might have done wrong or failed to do. So my bathroom is still torn apart and this company has the gall to try to lien my condo for another 8,000.00 They never sent me an itemized bill or any bill for that matter after not being able to contact them for 2 1/2 months out of the blue I get a lien notice on my condo delivered to me in Dec! So now I guess I have to get a lawyer to fight that too. So this company is costing me a bathroom in middle of renovation, 4,000.00 paid and now another 8,000.00 lien + lawyer costs to get this lien lifted !!! DO NOT I WARN YOU DO NOT EVER EVER USE THIS COMPANY, THEY WILL ROB YOU, THEY WERE NOT EVEN ON TIME FOR THE APPT THEY MADE TO COME AND DESTROY MY BATHROOM. ONLY BAD CAN COME OUT OF HIRING THIS COMPANY!!! I

My experience with ERX was exceptional.  Brian, came over and he saw the state of my kitchen and informed me that, although they would try to save my granite tile countertops, it was not likely.  It was probable that we would wind up having to replace all of the kitchen counters because granite, being a natural stone, is impossible to match.  So we did have to change the counters so we took the opportunity to upgrade.  Brian, Chris and Kevin, our job superintendent, all said we could do whatever we wanted as far as replacing the counters and they meant it.  We chose a material that ERX didn?t work with and they were more than willing to work with the other contractor.  In the beginning, I asked how long the whole project might take.  I was given an average length of time of about three weeks start to finish.  But because I chose to order counters elsewhere, it extended the job time another two weeks.  Even though my job took a lot longer, I never got any complaints or pushback on what I wanted to do.  They patiently waited for me to arrange what I wanted and then worked around it.  And just because I went through an alternate vendor for my countertops, which cost them money, the quality of work from ERX never suffered.  Kevin was my go-to guy for questions or any perceived issues that came up.  He gave us realistic expectations and good advice making decisions as far as what we wanted to do ourselves to save money or not, and was forever patient.  They even corrected a major structural issue with my cabinetry that was not affected by the broken disposal.  The drywall guys, Alex and Mario, Manny the cabinet guy, Paco the demo guy, and Lito the trim and touch up guy and every other employee that came through our door was professional, neat, efficient and friendly.  They were completely transparent about all charges and even juggled some costs to reduce my deductible.  In all ways, working with ERX was an excellent experience and if I ever need their services again, I would hire them in a heartbeat.

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Worst company ever. Chris and mike manipulate you into signing their contract so they can begin work. Then you find out its not covered by your insurance company, which they said it would, and your left with a huge bill for unfinished work. Please if your reading this review and its not to late, do not go with them. If you don't believe read other reviews.

I am an out-of-state owner of a rental property.  In the past, I always used my property management company's vendors for various repair jobs just for convenience.  I am so glad I found Emergency Restoration this time, which was recommended to me by MC Plumbing.
I felt disappointed when my tenant reported that the shower leak problem happened again despite previous repair.  I felt even more frustrated when I heard from my tenant that the previous vendor put bathroom tiles on top of wood directly instead of putting the tiles on the hardiebacker board.  I knew I had to find a trustworthy company myself this time.  I signed up for Angie's list just for this.   
After I contacted Emergency Restoration, an inspection of the damage was done immediately. To my pleasant surprise the repair work was scheduled very promptly after I agreed to the work contract.  I really want to resolve this issue for my tenant as soon as possible.  Knowing this is a rental property, Emergency Restoration scheduled the appointments with my tenant directly which saved me time.  During the whole process, I was kept informed of the work progress and potential issues.  I was even given a choice to choose tile type and grout color.   I feel the repair team is so detailed oriented and meticulous. I really appreciated the fact that they sent me before and after photos knowing that I couldn't be there to see the final result.  Everyone I interacted with has been so professional and courteous.   I want to especially thank Chris, Bill and Jennifer.  I am very satisfied with the final result, and I am so happy I chose Emergency Restoration.   For the price, quality of work and service, I wouldn't hesitate to use Emergency Restoration again in the future.  I give Emergency Restoration my highest recommendations!

Though I gave low scores on Responsiveness and Punctuality, their Price, Quality, and Professionalism made up for it in the end, and though I would consider using these guys again in the future, I will probably try another company first before doing so. In any case, I'm fine with recommending them to a friend (given their strengths) but these guys would be perfect if they could address some of the communication and scheduling problems.
Overall, everyone was extremely professional. Especially Chris, who came to look at the damage and give an estimate. No insurance was used in this case (I paid out of pocket) and asked if they could help save costs in certain areas (e.g. avoid painting, since I did this on my own, and then just do the necessities without going overboard--meanwhile providing a thorough remediation). The detailed estimate came in that evening and looked reasonable. Basically, out of three quotes, they came in second in price, which I didn't pick the cheapest, since the cheaper guys were a bit sketchy.
Anyway, the team came to tear away the damaged walls, setup fans, apply anti-mold agent, and haul away stuff. They arrived early in the morning and got the job done in a matter of hours. Once everything was dry, they picked up the fans and the whole first phase was done. No problems there.
Any frustrations started to arise when it came time to do the restoration and rebuild work. One thing I feel they could have done better is have the scheduling worked out ahead of time, and also know when everything would take place and be completed. I think any customer having their walls and kitchen torn out will want to know how long it was take to endure the transition. Luckily, I was able to get it worked out, but I had to contact a couple of different people in the office on my own to work this out, and I feel it would have been better if they had done it all ahead of time.
The wall restoration and texturing was done punctually (about a week after the walls were removed) but the cabinet work for the kitchen took almost a month before anyone was able to show up to complete that, and I never really got a hard date on when they could come. This was the most frustrating part, in my case, because I didn't really hear anything on the progress of the date. I had to keep calling each week, where I was told to expect them "next week," but they were never really certain.
One day I had expected on the estimated date, they did not show, and no one called to let me know they wouldn't be able to make it. Again, I had to call them.
I was told their cabinet workers were heavily booked, which I can understand, but to have the scheduling pushed back several weeks seemed unusual since I've never seen another project go so long unexpectedly, coupled with me having to call them to get the updates.
But once everything was done, I was happy with the end result. It's been several months since the work was completed and everything is fine. The cabinets and walls blend in almost perfectly. You would not know there had been damage there.

they got the job done well with little envolvement from us.
decided i wanted to be more hands on in the repairs, so i hired individual contractor that I used before.
 
I did use an Angies List Plumber.