THE CLEANING AUTHORITY

I wish I could give 0 stars. We just moved into a brand new, expensive home and hired cleaning authority for the first time at our new place. They damaged our wood floor and then the cleaners lied about it saying it wasn't them. Management did nothing to revive the situation. Also, soon after, realized they also scratched up our brand new sink. Worse company. Do not hire.

The owner of this franchise, Ode Mejia, is very rude, unprofessional and has no customer service skills. Although his cleaners were nice and did an adequate job cleaning, they repeatedly broke things in my house without saying anything and left doors opened and unlocked, and did not clean bathrooms very well. When I mentioned these things to the owner, he got defensive, said his employees work hard and he wanted to charge me more so they would have more time to check doors. Also, lots of turnover in personnel, and no routine schedule. He would fit me in when he could any time of the day.

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While the girls came on assigned days they didn't provide the level of cleanliness you would expect from professionals. Blinds were never fully dusted/cleaned. You could always see dust even right after they had cleaned. Spots not completely cleaned on counters and missed spots on hard floors. The girls made pretty displays with towels in bathroom and such & were responsible with closing up when leaving.

We're generally happy with the work they do. I've been using them for years.

We have used these folks for three different stretches of time in two different homes during the last 15 years.  They are, to put it simply, good to start, very careful and thorough but quickly degenerate to careless, sloppy and even destructive work.  In May, when we finally let them go, they removed a door stop to clean allowing the front door to our house to slam violently against tjhe wall punching a 4 inch hole in the wall.. no mention that the accident had occurred much less an apology.  Small items repeatedly went missing (e.g., eye brow pencils), and dirty water from floor cleaning dumped out the front door with no attempt to put rugs, small items of furniture back in place after moving them.  Took weeks to get them to return the key we had given them.

The very dirty oven was done beautifully
Nothing else was cleaned very well
 END OF STORY

I found their pamphlet in a mailer and decided to try them. I'm usually good about looking at reviews but this particular month was pretty stressful with my to do list and upcoming move. In a 1200sf  EMPTY condo where the carpets and tile floors in the kitchen and 2 bathrooms were cleaned by Stanley Steamer - I hired the cleaning service to clean the kitchen and bathrooms ( the stove /oven , refrigerator , 2 toliets and 2 showers). By all appearances the condo was move -in ready before the cleaning crew arrived. Because of the "surface clean " look of the condo , I believe is the main reason the cleaning crew did ABSOLUTELY NOTHING ( the inside of the oven and showers were UNTOUCHED) .The manager Josie wanted to charge me again to send another cleaning crew out until I mentioned the mailer about the customer satisfaction guarantee. I asked to have a manager and the same cleaning crew come out again to inspect the condo. Instead, her solution was to send an impromptu cleaning crew over between their other cleaning jobs. On the day in question I told her I had a previously scheduled appointment but she claimed to have sent  cleaning people to clean AGAIN- but the timing was on HER schedule- not mine. So the condo still remains untouched. I'm totally disgusted and I will tell everyone I know about the lack of professionalism and service.


UPDATE: from a posting of this review on YELP.com ( please look under " Filtered " for my review ) *****

I just read the reply from a person (D. Spencer of The Cleaning Authority posted 10/14/12) with whom I have never spoken with, who is in fact the owner of the company.  I find it weird that he would reply to my negative review on Yelp versus calling to speak with me since the last phone conversation with the manager was 10/12/12 and in that conversation I requested to speak to the owner ( who of course was unavailable) . I wonder if this is why some of the reviewers feel that the owners are hard to reach - speaking of course about the person who manages the office. If you notice the manager - sorry I meant D. Spencer- even replied on 10/14/12 to a post made by someone else a couple of months ago. And what's even more interesting - this post was made Sunday ~5pm on 10/14/12 and they're CLOSED ON WEEKENDS. I'm not going to go back and forth with this manager - I only want to talk with the owners. I'm getting the impression that they may be unaware of the slow demise of their business. As for my Responsibility in this matter: I should have read the reviews before making my decision to pick this company.  This cleaning should have been easy money (an EMPTY 1200sf condo that 24 hours prior had all the carpets and tile floors professionally cleaned leaving just the oven, 2 toliets and showers to be cleaned; the condo is move-in ready - just stagnate from being empty for a couple of months) for 2 cleaning people. But lesson learned; l plan to make good on my error - I also posted a review on Angie's List.

P.S: I also should mention that I work for 2 of the largest healthcare systems in Las Vegas and I will be informing EVERYONE I work with how unsatisfied I am with this company and how unprofessional their office manager /owners are.

They show up on time. They perform a high quality of work.

They do a fantastic job and I like that we get the same crew every time. They are always on time.

I've had great success with them. They keep the same team. They're honest, trustworthy, do a good job and come when they say they're going to. Price is bi-weekly. If you have to alternate the cleaning times for any reason, they do their best to accommodate you as much as they can.