Pricefalls

Horrible customer service! They made a mistake with my order and didn't take responsibility for it. I specifically placed a phone order because I wanted to be sure that I received a certain granite and sink color. The salesperson on the phone went back and forth confirming the price we agreed on as well as the specifics of the order. He told me not to place my order online and he would for me to make sure specifications were correct and then my vanity came without a sink or granite! After already paying for shipping once, Pricefalls wanted me to pay and arrange for shipping to return it or pay another several hundred dollars for the sink and granite and more shipping charges! They wouldn't even pay for shipping on a mistake they made!! I contacted the CEO as well as the Director of Customer Relations several times and they would not rectify the matter. They told me they had no way of knowing who took the order even though there are fewer than 10 people who could have. There is no way they don't have a record of who places the order when they are dealing with thousands of dollars worth of merchandise. AVOID THIS COMPANY!!"