Founded 2003 • With Angi since April 2007
Service Provider ResponseThe technician suffered heat stroke this day, was found by a neighbor, and paramedics were called to revive him. We were unaware because he wasn't answering his phone so we guessed he was just working away and forgot to call the customer to say he was running late as is our procedure. The customer called and asked where we were since her appointment was an arrival between 1-3pm and it was now 3:30. I said I'm sorry, let me call the tech to see where he is (he was recovering at the time and didn't answer) so I called our shop to send a crew, who was there cleaning rugs, to go to her house to get her job taken care of. I called her back and said it would take about 30 minutes to get there, well it took about 45 minutes, and when they got there they called and said no one was there. I was on another call at the time and when I got off, I checked the voicemails and there was a message from the customer stating the person who was there, had to leave, and she would call to reschedule. So I called the techs and told them to go back to the shop. I figured I'd wait until the next day to call if she didn't call back first. But a little latter I got an alert of a new 1 star review on Yelp & Google. I read it and then immediately called to explain what had happened (now knowing what happened to the tech) and offered a free service for the inconvenience. I do have record (per gps tracking on all vans) that we were there 10 minutes after she left her message that it was too late. Once again, I'm sorry we were late but glad we were able to get your carpets cleaned in the end. And in 17 years, and many thousands of jobs, we have never done a no show. Thanks if you read this all.
Service Provider ResponseThank you for choosing J2!
Service Provider ResponseWe greatly appreciate it!
Service Provider ResponseThank you very much!
Service Provider ResponseThank you. Glad to add you to our ever growing list of happy customers!
Service Provider ResponseWe thank you very much for the nice review and have shared it with Jacob.
Service Provider ResponseThat's great. I will pass on the praise to Jacob. We look forward to working with you again! Jeff
Service Provider ResponseThank you. We look forward to making other areas look and smell good too!
Service Provider ResponseWe appreciate your review and will pass the good word on to Charles who loves 5 star reviews as much as we all do!
Service Provider ResponseThank you very much. While most businesses are trying to find cheaper ways to do things, we know although everyone wants to save money, what we really want is a great job. We offer the highest quality at the best price possible while not cutting any corners to ensure ultimate satisfaction!
Service Provider ResponseThank you.
Service Provider ResponseHonesty is always the best policy. We get as much info for the customer and the internet to offer as accurate pricing as possible. No surprises, except for the cleanliness of the floors. Thank you, Jeff (co-owner)
Service Provider ResponseThanks for understanding that we will always try to make the 2 hour windows we offer, we more importantly will spend any needed time at a house to make sure everything is done right even if it makes us late to the next appointment.
Service Provider ResponseThanks [Member Name Removed]. When we say Satisfaction Guaranteed, we mean it!
Service Provider ResponseHi [Member Name Removed], The spots that wicked back during the drying process do occasionally occur. It's usually a spill of heavier concentration that dries thicker on the carpet backing (sometimes because the pad is worn down in a higher traffic area). The carpet gets cleaned to the backing, but if there is, let's just say, dried soda on the backing, it will soften up and mix with the clean carpet and like a candle wick, get drawn to the surface. The moisture will evaporate at the top of the fibers leaving on the surface any of the new soda coloring that can't evaporate. It's a quick fix to clean the surface fibers quickly to remove it. It's more prevalent in commercial settings where there is no pad under the carpet to draw the original spill away from the backing. Especially restaurants, which when not done in a while, may require a quick return trip to take care of it. Please call us and we can remedy the situation. If it's pet urine (which the work order says we treated), then a sub-surface treatment may be needed or padding replacement if there's any odor issue. Please let us know. Thanks, Jeff. Just a note to others. If you have a concern about the quality of any job, just call us as there may be a simple answer and or solution. Having a lot of A's is not just about making everything look like brand new because sometimes it's not possible, it's making sure everything is done to the highest standards using the plethora of knowledge available online, trial and error over our many years in business, the best products available, and the proper use of them.
Service Provider ResponseThanks [Member Name Removed], it's greatly apreciated. People may wonder why $1100 for carpet cleaning. Just for clarification, we performed tile and grout cleaning. We also applied a color sealer to all the grout lines. This is a tedious process (when done right), and was the majority of the price. Jeff
Service Provider ResponseThank you! We aim for the best in all the services we provide. Appreciate the review.
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J2 Carpet & Tile Cleaning is currently rated 4.9 overall out of 5.
J2 Carpet & Tile Cleaning is open:
Sunday: 9:00 AM - 5:00 PM
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
J2 Carpet & Tile Cleaning accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check
Yes, J2 Carpet & Tile Cleaning offers free project estimates.
Yes, J2 Carpet & Tile Cleaning offers eco-friendly accreditations.
Yes, J2 Carpet & Tile Cleaning offers a 10% senior discount.
No, J2 Carpet & Tile Cleaning does not offer warranties.
J2 Carpet & Tile Cleaning offers the following services: Since 2003, Highly Rated In Residential & Commercial: Carpet Cleaning (deep steam cleaning), Upholstery Cleaning, Tile Cleaning, Grout Cleaning, Tile & Grout Sealing, Stone Floor Cleaning, Stone Polishing: Marble Polishing, Terrazzo Polishing, Travertine Polishing, Slate Cleaning, Stone Sealing, VCT Stripping, Floor Tile Waxing & Buffing, Countertop Cleaning, Auto Carpet Cleaning, Auto Upholstery Cleaning, Rug Cleaning, Carpet repairs, Pet Urine Treatments, Red Stain Removal, Carpet Stretching.