Founded 2003 • With Angi since April 2007
Established in 2003. The owners of J2 Carpet & Tile Cleaning both worked for a commercial property management company in Las Vegas. When one of the properties was being sold, they got their business license and insurance so they could bid the cleaning contract from the new owners, knowing they used a different property manager. J2 also knew the tenants of the buildings were very happy with current cleaning. Upon meeting the new company and offering to stay and clean for them (since they already had firsthand knowledge of the buildings), they suggested to the owners they ask the tenant's opinion of the current service (which they knew was impeccable). Not only did they get to bid the property, they were shown the other bids so they could get the price right. J2 got the account and expanded from there. Soon they had enough work in Las Vegas to hire employees and spend their time in the office and warehouse managing the business. They added home carpet cleaning due to requests from office staff where they cleaned the carpets.
Awards and Badges
Angi Certified
Business Highlights
Family Owned & Operated
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Verified Reviews
Ratings Distribution
Rating Details
Price
Professionalism
Punctuality
Quality
Responsiveness
Read reviews by category
carpet cleaning (121)floor cleaning (22)floor buffing (2)tile installation (32)upholstery cleaning (11)oriental rug cleaning (7)
Showing 1-25 of 130 reviews
Monique L.
12/04/2020
Sabrina W.
09/10/2020
late yet still no-showed. UPDATE: They called me the next day (after I posted this review) and apologized for missing my appointment. The company's owner offered me free service and they showed up on time and did an excellent job I appreciated the professionalism, the fact that they cared enough to address my concerns and they provided quality work. I'd give them an A but deducted a few points because this did cost me labor hours to my property manager so I still lost $80.
Description of Work
Carpet Cleaning
Category
carpet cleaners
Hire Again?
Yes
Service Provider Response
The technician suffered heat stroke this day, was found by a neighbor, and paramedics were called to revive him. We were unaware because he wasn't answering his phone so we guessed he was just working away and forgot to call the customer to say he was running late as is our procedure. The customer called and asked where we were since her appointment was an arrival between 1-3pm and it was now 3:30. I said I'm sorry, let me call the tech to see where he is (he was recovering at the time and didn't answer) so I called our shop to send a crew, who was there cleaning rugs, to go to her house to get her job taken care of. I called her back and said it would take about 30 minutes to get there, well it took about 45 minutes, and when they got there they called and said no one was there. I was on another call at the time and when I got off, I checked the voicemails and there was a message from the customer stating the person who was there, had to leave, and she would call to reschedule. So I called the techs and told them to go back to the shop. I figured I'd wait until the next day to call if she didn't call back first. But a little latter I got an alert of a new 1 star review on Yelp & Google. I read it and then immediately called to explain what had happened (now knowing what happened to the tech) and offered a free service for the inconvenience. I do have record (per gps tracking on all vans) that we were there 10 minutes after she left her message that it was too late. Once again, I'm sorry we were late but glad we were able to get your carpets cleaned in the end. And in 17 years, and many thousands of jobs, we have never done a no show. Thanks if you read this all.Gary H.
08/14/2020
E. M.
03/19/2020
Amy B.
02/28/2020
All the work was done as expected, rugs and carpets looked great. A few footprints left on the tile/laminate flooring, but not a big deal. The friendly gentleman that worked very hard left our family with plenty of booties to cover out feet until all the carpets were dry.
Description of Work
3 bedrooms and 3 area rugs cleaned
Category
carpet cleaners, oriental rug cleaning
Cost
$235
Hire Again?
Yes
Service Provider Response
Thank you for choosing J2!Karen S.
02/01/2020
showed up on time. Cleaned rug. Took about 20 minutes. Rug looks amazing. Stains completely gone. Will absolutely hire again. Thank you so much.
Description of Work
clean a synthetic area rug
Category
carpet cleaners, oriental rug cleaning
Cost
$120
Hire Again?
Yes
Service Provider Response
We greatly appreciate it!Steve F.
11/13/2019
They did a very thorough job. Was a chalenge since the previous owner had not taken care of the floors. I am happy with the job they did and extra effort they applied to get the best results.
Description of Work
Marble floor cleaning and sealing.
Category
carpet cleaners, floor cleaning
Cost
$625
Hire Again?
Yes
Service Provider Response
Thank you very much!Mary Ann T.
05/04/2019
I was very pleased with the cleaning technician, Charles. He worked alone but was thorough yet quick. He arrived on time, was very professional and friendly, and explained everything he was going to do and why. When he was finished, my carpets looked beautiful. I definitely recommend this service provider; it will be my go to carpet cleaner from now on.
Description of Work
Carpet cleaned in two bedrooms, a long hallway and stairs
Category
carpet cleaners
Cost
$123
Hire Again?
Yes
Service Provider Response
Thank you. Glad to add you to our ever growing list of happy customers!Charles B.
02/02/2019
Virginia M.
11/26/2018
Excellent!!!!!!! Called in advance to confirm arrival time. Was right on time. Jacob was the technician, he is very thorough and does a professional job. Careful around furniture, figurines, corners and walls. Always had on booties. I have used J2 before and I will use them again when needed.
Description of Work
carpets cleaned
Category
carpet cleaners
Cost
$160
Hire Again?
Yes
Service Provider Response
We thank you very much for the nice review and have shared it with Jacob.Frank and Mary L.
08/21/2018
They said they'd be here at 9:00 a.m. and were here at 9:00 a.m. on the dot. Jacob was very polite, friendly and professional. My couch is older and has some minor permanent stains and discoloration. Since we do not plan on buying new until our daughter and grand kids move out, it is important the couch is clean and well maintained in the mean time. Jacob took good care to prevent any messes. I know that in the future I will call J2 again for all of our upholstery needs and ask for Jacob because the job will be done well.
Description of Work
Upholstery cleaning
Category
upholstery cleaning
Cost
$200
Hire Again?
Yes
Service Provider Response
That's great. I will pass on the praise to Jacob. We look forward to working with you again! JeffBonita G.
05/04/2018
Jessi and Jacob arrived on time and were able to get built up pet stains and odors out completely. I was afraid that as the carpet dried stains would wick up, but that didn't happen. I will be calling on their services again soon for other rooms to be done. Definitely would recommend them!
Description of Work
Master bedroom caroet
Category
carpet cleaners
Hire Again?
Yes
Service Provider Response
Thank you. We look forward to making other areas look and smell good too!Vicki Z.
01/15/2018
Very well! Charles, our J2 technician, was polite and professional. He measured to confirm the price estimate I received over the phone. He then explained the process, telling us how long it would take, materials used and how to care for the floor once he was done. Our grout was very discolored and it now looks like new!
Description of Work
clean & seal tile and grout
Category
ceramic tile, floor cleaning
Hire Again?
Yes
Service Provider Response
We appreciate your review and will pass the good word on to Charles who loves 5 star reviews as much as we all do!Shani F.
11/17/2017
First, I had called them the came to my home right on time. They came in and introduced themselves and went through the house and told me what needed to be done. As they were working they were letting me know what they were doing exactly. They explained that because it was cool outside they told me it will take 6-8 hours to dry. After they cleaned my carpet it looked almost new again and that is with pets. If and when you call them you will become a LIFETIME CUSTOMER!!! I know I AM.
Description of Work
I need my carpets cleaned on the first floor.
Category
carpet cleaners
Cost
$197
Hire Again?
Yes
Service Provider Response
Thank you very much. While most businesses are trying to find cheaper ways to do things, we know although everyone wants to save money, what we really want is a great job. We offer the highest quality at the best price possible while not cutting any corners to ensure ultimate satisfaction!Robert B.
10/30/2017
Anand S.
09/30/2017
That was okay. The guy was okay. I don't think I'll need that type of service for a while now. They cleaned and sealed some grout that I had for my tile. They did the kitchen and bath. It took about three hours perhaps. The communication was pretty good.
Description of Work
I purchased a big deal for $270 for 500 square feet of tile, grout cleaning and sealing.
Category
ceramic tile
Cost
$270
Service Provider Response
Thank you.Thomas C.
08/15/2017
Philip C.
07/27/2017
I checked around on prices, J2 cleaning was one of the lower / best pricing for the job. I called up, they looked up my houses SQFT on the assessors web site, gave me the price over the phone of $600 to clean the tile and grout and to seal the grout for a 1300 SQFT space, which was a fair estimate of space subtracting cabinets and a 10 x 10 room, Charlie from JT came the next day right at 3PM like they said, in less than three hours Charlie made my floor and grout as clean as it can be which is not easy with white tiles and light colored grout ... they charged me the $600 they quoted and then were done. No extra charges, no fuss, they got the job done quickly and clean
Description of Work
I needed 1300 SQFT worth of tile and grout cleaned and sealed.
Category
ceramic tile, buffing & polishing, floor cleaning
Cost
$600
Hire Again?
Yes
Service Provider Response
Honesty is always the best policy. We get as much info for the customer and the internet to offer as accurate pricing as possible. No surprises, except for the cleanliness of the floors. Thank you, Jeff (co-owner)Shana C.
07/17/2017
Larry W.
07/03/2017
We were given a two-hour window (11 a.m. to 1 p.m.) for the crew to arrive and begin work. I got a call from J2 at noon saying they were about 35-40 minutes away but didn't arrive until about 2 p.m. Though disappointed in that, I can't praise the one-person crew of Jacob enough. He is a hard working, professional, courteous and engaging young man, who represents J2 Clean very well. He was thorough and meticulous, taking time to answer my questions as he worked. The results were fantastic, especially since the rental property carpet was not high-quality. J2 Clean also cleans and seals tile/grout. We will certainly contact them for that service in our new home and recommend them highly for their services.
Description of Work
We scheduled a move-out carpet cleaning for about 1,600 square feet of carpet in a two-story house.
Category
carpet cleaners
Cost
$260
Hire Again?
Yes
Service Provider Response
Thanks for understanding that we will always try to make the 2 hour windows we offer, we more importantly will spend any needed time at a house to make sure everything is done right even if it makes us late to the next appointment.Kathy R.
06/27/2017
I originally hired J2 cleaning for my carpet cleaning throughout entire home on June 12, 2017. They were the only company that responded right away as I had called on a weekend. Service was scheduled and service was done, the guy was punctual and pleasant. I gave them a B on my original review because there was an area between two rooms where the stains reappeared the next day. J2 called me and asked to come out and redo the area. We scheduled a day and time and the same guy arrived promptly and redid the area I wasn't happy with. It came out beautifully and to date has not reappeared! I was so pleased that they cared enough to call and ask to try to remove the stain completely. This does not happen often in my experience. I will definitely recommend J2 Carpet Cleaners and I have changed my review from a B to an A!
Description of Work
carpet cleaned
Category
carpet cleaners
Hire Again?
Yes
Service Provider Response
Thanks [Member Name Removed]. When we say Satisfaction Guaranteed, we mean it!Kathy R.
06/12/2017
It was one guy and he did entire house. Carpet had some deep stains from pets and kids. It came out looking very nice, except for one area between living room and family room. The dark stains there came back the next day. Company responded quickly to my inquiry when I was shopping for a carpet cleaner.
Description of Work
Whole house carpet cleaning
Category
carpet cleaners
Cost
$240
Hire Again?
Yes
Service Provider Response
Hi [Member Name Removed], The spots that wicked back during the drying process do occasionally occur. It's usually a spill of heavier concentration that dries thicker on the carpet backing (sometimes because the pad is worn down in a higher traffic area). The carpet gets cleaned to the backing, but if there is, let's just say, dried soda on the backing, it will soften up and mix with the clean carpet and like a candle wick, get drawn to the surface. The moisture will evaporate at the top of the fibers leaving on the surface any of the new soda coloring that can't evaporate. It's a quick fix to clean the surface fibers quickly to remove it. It's more prevalent in commercial settings where there is no pad under the carpet to draw the original spill away from the backing. Especially restaurants, which when not done in a while, may require a quick return trip to take care of it. Please call us and we can remedy the situation. If it's pet urine (which the work order says we treated), then a sub-surface treatment may be needed or padding replacement if there's any odor issue. Please let us know. Thanks, Jeff. Just a note to others. If you have a concern about the quality of any job, just call us as there may be a simple answer and or solution. Having a lot of A's is not just about making everything look like brand new because sometimes it's not possible, it's making sure everything is done to the highest standards using the plethora of knowledge available online, trial and error over our many years in business, the best products available, and the proper use of them.Thomas C.
05/01/2017
J2 performed the best service I have received.
Description of Work
Re-do grout.
Category
carpet cleaners
Cost
$1,100
Hire Again?
Yes
Service Provider Response
Thanks [Member Name Removed], it's greatly apreciated. People may wonder why $1100 for carpet cleaning. Just for clarification, we performed tile and grout cleaning. We also applied a color sealer to all the grout lines. This is a tedious process (when done right), and was the majority of the price. JeffLinda M.
04/30/2017
I was able to schedule only a few days in advance for the day and time I wanted. Charles showed up a couple of minutes before the appointed time and did a quick walk through where I pointed out specific areas of concern. The price was confirmed and Charles went right to work. The last couple of carpet cleaners I've employed have been in and out in well under an hour, but Charles worked hard for 1 1/2 hours. When he was done, he had me check to be sure he'd gotten the areas I was most concerned about. I was very pleased with the job he'd done and his commitment to pleasing me as his customer. Although the price was a bit more than I usually spend, ($212 quoted but a 10% Angies's List discount bringing the bill to $191) I will definitely use J2.....and Charles....next time. The professionalism and quality of work is worth it!!!
Description of Work
My carpets hadn't been cleaned in a year, and though they weren't filthy, I had some dog stains and other traffic-pattern-grime. I have three bedrooms, a dining area/living room, and a small TV room.
Category
carpet cleaners
Hire Again?
Yes
James D.
04/20/2017
Absolutely great. Everything looks new again. Highly recommend them and will use them again.
Description of Work
Carpet cleaned, tile cleaned and sealed and sofa cleaned.
Category
carpet cleaners, ceramic tile, upholstery cleaning
Hire Again?
Yes
Service Provider Response
Thank you! We aim for the best in all the services we provide. Appreciate the review.Other Information
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