Approved Pro
J2 Carpet & Tile Cleaning
Carpet Cleaning, Floor Cleaning and Waxing, Buffing and Polishing,
About us
Established in 2003. The owners of J2 Carpet & Tile Cleaning both worked for a commercial property management company in Las Vegas. When one of the properties was being sold, they got their business license and insurance so they could bid the cleaning contract from the new owners, knowing they used a different property manager. J2 also knew the tenants of the buildings were very happy with current cleaning. Upon meeting the new company and offering to stay and clean for them (since they already had firsthand knowledge of the buildings), they suggested to the owners they ask the tenant's opinion of the current service (which they knew was impeccable). Not only did they get to bid the property, they were shown the other bids so they could get the price right. J2 got the account and expanded from there. Soon they had enough work in Las Vegas to hire employees and spend their time in the office and warehouse managing the business. They added home carpet cleaning due to requests from office staff where they cleaned the carpets.
Business highlights
Eco Friendly
Family owned & operated
22 years of experience
Services we offer
Since 2003, Highly Rated In Residential & Commercial: Carpet Cleaning (deep steam cleaning), Upholstery Cleaning, Tile Cleaning, Grout Cleaning, Tile & Grout Sealing, Stone Floor Cleaning, Stone Polishing: Marble Polishing, Terrazzo Polishing, Travertine Polishing, Slate Cleaning, Stone Sealing, VCT Stripping, Floor Tile Waxing & Buffing, Countertop Cleaning, Auto Carpet Cleaning, Auto Upholstery Cleaning, Rug Cleaning, Carpet repairs, Pet Urine Treatments, Red Stain Removal, Carpet Stretching.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 15
Assorted photos uploaded by J2 Carpet & Tile Cleaning
Reviews
4.9128 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 128 reviews
Monique L.
Dec 2020
Carpet Cleaning
They were able to remove laundry detergent from carpet quickly and efficiently
Response from J2 Carpet & Tile Cleaning
"Thank you very much!!!"
Sabrina W.
Sep 2020
Carpet Cleaning
late yet still no-showed. UPDATE: They called me the next day (after I posted this review) and apologized for missing my appointment. The company's owner offered me free service and they showed up on time and did an excellent job I appreciated the professionalism, the fact that they cared enough to address my concerns and they provided quality work. I'd give them an A but deducted a few points because this did cost me labor hours to my property manager so I still lost $80.
Response from J2 Carpet & Tile Cleaning
"The technician suffered heat stroke this day, was found by a neighbor, and paramedics were called to revive him. We were unaware because he wasn't answering his phone so we guessed he was just working away and forgot to call the customer to say he was running late as is our procedure. The customer called and asked where we were since her appointment was an arrival between 1-3pm and it was now 3:30. I said I'm sorry, let me call the tech to see where he is (he was recovering at the time and didn't answer) so I called our shop to send a crew, who was there cleaning rugs, to go to her house to get her job taken care of. I called her back and said it would take about 30 minutes to get there, well it took about 45 minutes, and when they got there they called and said no one was there. I was on another call at the time and when I got off, I checked the voicemails and there was a message from the customer stating the person who was there, had to leave, and she would call to reschedule. So I called the techs and told them to go back to the shop. I figured I'd wait until the next day to call if she didn't call back first. But a little latter I got an alert of a new 1 star review on Yelp & Google. I read it and then immediately called to explain what had happened (now knowing what happened to the tech) and offered a free service for the inconvenience. I do have record (per gps tracking on all vans) that we were there 10 minutes after she left her message that it was too late. Once again, I'm sorry we were late but glad we were able to get your carpets cleaned in the end. And in 17 years, and many thousands of jobs, we have never done a no show. Thanks if you read this all."
Gary H.
Aug 2020
Carpet Cleaning
Did a terrific job! Our floors look like new! Both workers moved so fast, they were like a blur!
Response from J2 Carpet & Tile Cleaning
":) Thank you very much!!!"
Elaine M.
Mar 2020
Carpet Cleaning, Ceramic Tile Service
It went fine. Just forgot to move a couple of things.
Amy B.
Feb 2020
Carpet Cleaning, Oriental Rug Cleaning
All the work was done as expected, rugs and carpets looked great. A few footprints left on the tile/laminate flooring, but not a big deal. The friendly gentleman that worked very hard left our family with plenty of booties to cover out feet until all the carpets were dry.
Response from J2 Carpet & Tile Cleaning
"Thank you for choosing J2!"
Karen S.
Feb 2020
Carpet Cleaning, Oriental Rug Cleaning
showed up on time. Cleaned rug. Took about 20 minutes. Rug looks amazing. Stains completely gone. Will absolutely hire again. Thank you so much.
Response from J2 Carpet & Tile Cleaning
"We greatly appreciate it!"
Steve F.
Nov 2019
Carpet Cleaning, Floor Cleaning and Waxing
They did a very thorough job. Was a chalenge since the previous owner had not taken care of the floors. I am happy with the job they did and extra effort they applied to get the best results.
Response from J2 Carpet & Tile Cleaning
"Thank you very much!"
Mary T.
May 2019
Carpet Cleaning
I was very pleased with the cleaning technician, Charles. He worked alone but was thorough yet quick. He arrived on time, was very professional and friendly, and explained everything he was going to do and why. When he was finished, my carpets looked beautiful. I definitely recommend this service provider; it will be my go to carpet cleaner from now on.
Response from J2 Carpet & Tile Cleaning
"Thank you. Glad to add you to our ever growing list of happy customers!"
Charles B.
Feb 2019
Furniture Cleaning
Larry and Charles were great. They got the job done quickly and well.
Response from J2 Carpet & Tile Cleaning
"I'll pass on the praise to the technicians. Thank you!"
Virginia M.
Nov 2018
Carpet Cleaning
Excellent!!!!!!! Called in advance to confirm arrival time. Was right on time. Jacob was the technician, he is very thorough and does a professional job. Careful around furniture, figurines, corners and walls. Always had on booties. I have used J2 before and I will use them again when needed.
Response from J2 Carpet & Tile Cleaning
"We thank you very much for the nice review and have shared it with Jacob."
Sam P.
Sep 2018
Carpet Cleaning
never called
Response from J2 Carpet & Tile Cleaning
"Hi [Member Name Removed], Sorry but I just got this and never got your message. We've been having issues with Angie's List sending us the messages. I never got your message (or several others) that were sent through Angie's List. They said it's fixed now. TO ALL: We respond to all inquiries. If you don't get a response in 24 hours, please call us 702-880-7890 or just give us a call for a faster response. You can also email us directly from our website: J2clean.com or send to J2cleaninglasvegas(at)gmail.com or mail(at)J2clean.com (Angie's List won't allow the (at) symbol, lol.) Thank you!"
Frank L.
Aug 2018
Furniture Cleaning
They said they'd be here at 9:00 a.m. and were here at 9:00 a.m. on the dot. Jacob was very polite, friendly and professional. My couch is older and has some minor permanent stains and discoloration. Since we do not plan on buying new until our daughter and grand kids move out, it is important the couch is clean and well maintained in the mean time. Jacob took good care to prevent any messes. I know that in the future I will call J2 again for all of our upholstery needs and ask for Jacob because the job will be done well.
Response from J2 Carpet & Tile Cleaning
"That's great. I will pass on the praise to Jacob. We look forward to working with you again! Jeff"
Rebecca B.
May 2018
Carpet Cleaning
They did a great job.
Response from J2 Carpet & Tile Cleaning
"Thank you and have a great day!"
Bonita G.
May 2018
Carpet Cleaning
Jessi and Jacob arrived on time and were able to get built up pet stains and odors out completely. I was afraid that as the carpet dried stains would wick up, but that didn't happen. I will be calling on their services again soon for other rooms to be done. Definitely would recommend them!
Response from J2 Carpet & Tile Cleaning
"Thank you. We look forward to making other areas look and smell good too!"
Vicki Z.
Jan 2018
Floor Cleaning and Waxing, Ceramic Tile Service
Very well! Charles, our J2 technician, was polite and professional. He measured to confirm the price estimate I received over the phone. He then explained the process, telling us how long it would take, materials used and how to care for the floor once he was done. Our grout was very discolored and it now looks like new!
Response from J2 Carpet & Tile Cleaning
"We appreciate your review and will pass the good word on to Charles who loves 5 star reviews as much as we all do!"
Shani F.
Nov 2017
Carpet Cleaning
First, I had called them the came to my home right on time. They came in and introduced themselves and went through the house and told me what needed to be done. As they were working they were letting me know what they were doing exactly. They explained that because it was cool outside they told me it will take 6-8 hours to dry. After they cleaned my carpet it looked almost new again and that is with pets. If and when you call them you will become a LIFETIME CUSTOMER!!! I know I AM.
Response from J2 Carpet & Tile Cleaning
"Thank you very much. While most businesses are trying to find cheaper ways to do things, we know although everyone wants to save money, what we really want is a great job. We offer the highest quality at the best price possible while not cutting any corners to ensure ultimate satisfaction!"
Robert B.
Oct 2017
Carpet Cleaning, Furniture Cleaning
Fine. The technician was friendly and worked hard.
Response from J2 Carpet & Tile Cleaning
"Thank you!"
Anand S.
Sep 2017
Ceramic Tile Service
That was okay. The guy was okay. I don't think I'll need that type of service for a while now. They cleaned and sealed some grout that I had for my tile. They did the kitchen and bath. It took about three hours perhaps. The communication was pretty good.
Response from J2 Carpet & Tile Cleaning
"Thank you."
Dawne B.
Aug 2017
Carpet Cleaning
They were quick and efficient.
Response from J2 Carpet & Tile Cleaning
"Thank you!"
Thomas C.
Aug 2017
Ceramic Tile Service
They did excellent work. Just the very best. The best. 2 workers took all day to complete.
Response from J2 Carpet & Tile Cleaning
"Thank you!"
Philip C.
Jul 2017
Floor Cleaning and Waxing, Buffing and Polishing + 1 more
I checked around on prices, J2 cleaning was one of the lower / best pricing for the job. I called up, they looked up my houses SQFT on the assessors web site, gave me the price over the phone of $600 to clean the tile and grout and to seal the grout for a 1300 SQFT space, which was a fair estimate of space subtracting cabinets and a 10 x 10 room, Charlie from JT came the next day right at 3PM like they said, in less than three hours Charlie made my floor and grout as clean as it can be which is not easy with white tiles and light colored grout ... they charged me the $600 they quoted and then were done. No extra charges, no fuss, they got the job done quickly and clean
Response from J2 Carpet & Tile Cleaning
"Honesty is always the best policy. We get as much info for the customer and the internet to offer as accurate pricing as possible. No surprises, except for the cleanliness of the floors. Thank you, Jeff (co-owner)"
Shana C.
Jul 2017
Carpet Cleaning
Great. Technicians were friendly, professional and courteous.
Response from J2 Carpet & Tile Cleaning
"Thank you!"
Larry W.
Jul 2017
Carpet Cleaning
We were given a two-hour window (11 a.m. to 1 p.m.) for the crew to arrive and begin work. I got a call from J2 at noon saying they were about 35-40 minutes away but didn't arrive until about 2 p.m. Though disappointed in that, I can't praise the one-person crew of Jacob enough. He is a hard working, professional, courteous and engaging young man, who represents J2 Clean very well. He was thorough and meticulous, taking time to answer my questions as he worked. The results were fantastic, especially since the rental property carpet was not high-quality. J2 Clean also cleans and seals tile/grout. We will certainly contact them for that service in our new home and recommend them highly for their services.
Response from J2 Carpet & Tile Cleaning
"Thanks for understanding that we will always try to make the 2 hour windows we offer, we more importantly will spend any needed time at a house to make sure everything is done right even if it makes us late to the next appointment."
Kathy R.
Jun 2017
Carpet Cleaning
I originally hired J2 cleaning for my carpet cleaning throughout entire home on June 12, 2017. They were the only company that responded right away as I had called on a weekend. Service was scheduled and service was done, the guy was punctual and pleasant. I gave them a B on my original review because there was an area between two rooms where the stains reappeared the next day. J2 called me and asked to come out and redo the area. We scheduled a day and time and the same guy arrived promptly and redid the area I wasn't happy with. It came out beautifully and to date has not reappeared! I was so pleased that they cared enough to call and ask to try to remove the stain completely. This does not happen often in my experience. I will definitely recommend J2 Carpet Cleaners and I have changed my review from a B to an A!
Response from J2 Carpet & Tile Cleaning
"Thanks [Member Name Removed]. When we say Satisfaction Guaranteed, we mean it!"
Shana C.
Jun 2017
Carpet Cleaning
unknown
Licensing
Bonded
Insured
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FAQ
J2 Carpet & Tile Cleaning is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: 9:00 AM - 5:00 PM
J2 Carpet & Tile Cleaning accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, J2 Carpet & Tile Cleaning offers free project estimates.
Yes, J2 Carpet & Tile Cleaning offers eco-friendly accreditations.
Yes, J2 Carpet & Tile Cleaning offers a 10% senior discount.
No, J2 Carpet & Tile Cleaning does not offer emergency services.
No, J2 Carpet & Tile Cleaning does not offer warranties.
J2 Carpet & Tile Cleaning offers the following services: Since 2003, Highly Rated In Residential & Commercial: Carpet Cleaning (deep steam cleaning), Upholstery Cleaning, Tile Cleaning, Grout Cleaning, Tile & Grout Sealing, Stone Floor Cleaning, Stone Polishing: Marble Polishing, Terrazzo Polishing, Travertine Polishing, Slate Cleaning, Stone Sealing, VCT Stripping, Floor Tile Waxing & Buffing, Countertop Cleaning, Auto Carpet Cleaning, Auto Upholstery Cleaning, Rug Cleaning, Carpet repairs, Pet Urine Treatments, Red Stain Removal, Carpet Stretching.