ASHLEY FURNITURE HOMESTORE

I had just moved to Las Cruces and went to Ashley Furniture since it was just down the road from my new home.  I selected a living room suite (chair and sofa), plus coffee table and end table.  The salesman told me that if I wasn't satisfied, I would be able to return the items with a 20% restocking fee.  However, when I called to let them know the tables would not work, they told me they did not take back used furniture.  I told the lady on the phone that it had just been delivered and hadn't been used at all, plus I told her what the salesman had said, but she told me they would not take them back.  I ended up selling the tables at a loss.  Meanwhile, in less than a year, the sofa sagged terribly and the upholstery stapled to the back came loose and I had to re-staple.

bad customer service, called several times , no call backs. E mail sent with no response, finally after a month or more , got a hold of the manager and his response to our problem was a 25% discount on another dining set, which is not even a offer, we were offered less than that when we brought the set which is why we got it- so the 25% was an insult. After several calls made and trying to get an answer to our problem when the 25% discount was offered we just said enough is enough and never responded..  We are giving the set to our son and buying a dining set at another store.  We will not buy another item at Ashley furniture .

Good.