Services we offer
Reviews
3.33 Reviews
Showing 1-3 of 3 reviews
Cary O.
04/2013
furniture sales
 + -1 moreI had just moved to Las Cruces and went to Ashley Furniture since it was just down the road from my new home. I selected a living room suite (chair and sofa), plus coffee table and end table. The salesman told me that if I wasn't satisfied, I would be able to return the items with a 20% restocking fee. However, when I called to let them know the tables would not work, they told me they did not take back used furniture. I told the lady on the phone that it had just been delivered and hadn't been used at all, plus I told her what the salesman had said, but she told me they would not take them back. I ended up selling the tables at a loss. Meanwhile, in less than a year, the sofa sagged terribly and the upholstery stapled to the back came loose and I had to re-staple.
Description of Work: I've never bought furniture at a store that would not allow returns, even after the salesman told me it was allowed.
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$4,000
Jim Z.
02/2013
furniture sales
 + -1 morebad customer service, called several times , no call backs. E mail sent with no response, finally after a month or more , got a hold of the manager and his response to our problem was a 25% discount on another dining set, which is not even a offer, we were offered less than that when we brought the set which is why we got it- so the 25% was an insult. After several calls made and trying to get an answer to our problem when the 25% discount was offered we just said enough is enough and never responded.. We are giving the set to our son and buying a dining set at another store. We will not buy another item at Ashley furniture .
Description of Work: Brought a dining room set at Ashley furniture store, I will not buy another item from this store, not good customer service, sent an e mail with no response. the lady on the phone that I tried to talk with had a bad cough that she did not care if she coughed thru the phone or not, I replied that I felt she needed to be in bed with that bad of a cough, she was rude, did not listen to what I was saying nor did she care. The communication between the sales lady and the service guy was messed up. I told the sales lady on the phone that the chair top wood was split and her response was so you broke the chair and you want it fixed, I replied-- Miss calm down we did not break the chair , the chair is split- like wood will split and she said , we can have someone service it-- there is a lot more that went on with this store, but it is a very long ordeal to review, so I am saying, I will not buy from Ashley furniture again. We were hoping to be able to exchange this dining set for a more comfortable , and better made set.. but that was not to be.
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Gregory P.
06/2008
furniture sales
 + -1 moreGood.
Description of Work: Bought Living room Furniture.
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Yes, I recommend this pro
$1,600
Contact information
3299 Del Rey Blvd, Las Cruces, NM 88012
www.ashleyhomestores.com/StoreLocator/StoreLocatorDetails1.aspx?StoreId=92109Licensing
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Service Categories
Furniture - Sales
FAQ
ASHLEY FURNITURE HOMESTORE is currently rated 3.3 overall out of 5.
No, ASHLEY FURNITURE HOMESTORE does not offer free project estimates.
No, ASHLEY FURNITURE HOMESTORE does not offer eco-friendly accreditations.
No, ASHLEY FURNITURE HOMESTORE does not offer a senior discount.
No, ASHLEY FURNITURE HOMESTORE does not offer emergency services.
No, ASHLEY FURNITURE HOMESTORE does not offer warranties.
ASHLEY FURNITURE HOMESTORE offers the following services: FURNITURE SALES.
Contact information
3299 Del Rey Blvd, Las Cruces, NM 88012
www.ashleyhomestores.com/StoreLocator/StoreLocatorDetails1.aspx?StoreId=92109