DALLAS CARPET

The company representative arrived on location to measure the rooms and provide a subsequent estimate. After approximately one week the representative was contacted in regards to the quote at which time he informed us the measurements had been misplaced and no quote had been made. The representative arrived a day or two later to remeasure and submitted a quote the following day. At this time it was requested tile samples be shown to us in order to pick material and color to be installed. After several days of promising the samples were brought in and a material was picked. Several weeks Dallas Carpet contacted us, on a Monday, informing they were ready to install tile the following morning. Machinery was removed from the rooms to be tiled the night before. The installer did not arrive to location as promised and the company representative was contacted. The rep promised the installer to be on location that afternoon. Again, the installer did not arrive. The representative was again contacted and he assured the installer would be in to perform the work the following morning, Wednesday, at 6 am. At 8 am the representative was again contacted as the installer had not arrived at 6 am as promised. The representative and installer arrived on location at 11 am and the job was begun. At approximately 1 pm the installer informed us he was out of tile glue and the representative was contacted. The representative arrived back on location with additional tile glue at approximately 3 pm. The floor tiling was 99% completed that evening at approximately 9:30 pm. There were 3 remaining tiles to be laid (odd cuts around fixtures in a corner) and rubber wall/floor trim to be installed. The installer informed he would arrive on Friday morning to complete. The following Monday morning the representative was contacted as the installer had not arrived or completed the work the previous Friday as stated. Between Monday and Tuesday there were 3 different times assured of completion, however no one arrived to complete until 4 pm on Tuesday evening. At approximately 5:30 pm the installer informed us that he had run out of wall trim glue and that he would complete the job (60% completed at this time) the following morning. This was expressed to the representative to be unacceptable. The representative arrived back on location that evening, at approximately 6 pm, and installed the remaining pieces of wall trim. Overall the quality of the work performed was less than expected. There were multiple areas where tiles were not brought close enough to the wall, and after trim was installed gaps show. There were also multiple areas in the body of the floor where gaps between tile were present (this was a vinyl type tile with no grout between tiles, and tiles are butted against one another.)