East Mountain Auto & RV Service

Auto Service, RV Sales & Service, Auto Inspections,

About us

Don Duffel opened East Mountain Auto & RV Repair on April 3, 2010. As the previous owner of MountainView Auto & Diesel, Don felt there was still a need for honest, reliable and friendly auto repair in the East Mountain community. At his previous location, a 98.7% Customer Satisfaction Rating was awarded by AAA AutoClub customers. Upon opening this new facility, he felt it MUST be staffed by individuals of good character, integrity with the understanding that your vehicle needs to be cared for as if it was their own. Due to the complexity of today's vehicles, our technicians receive manufacturer-sponsored training, classes at CNM & also incentives for passing the Automotive Service Excellence, (ASE), testing while on their way to Master Tech status. Our technicians are fully aware that our customers are the reason we are in business.

Business highlights

15 years of trusted experience

Services we offer

Auto Repair, Car Care Services, Distributor less Ignition, Fuel Injection, Ignition, Ignition Wires & Cables, Oil, Lube, and Filter, Spark Plugs, General Services, Domestic General Repair, Fleet Repairs, Import General Repair, Off-Road, Undercar Services, Alignment, Anti-lock Brakes, Brakes, Chassis, Driveline, Exhaust, Shocks, Tires, Collision Repair Services, Frame Work, Heating and Cooling Services, Air Conditioning, Belts & Hoses, Radiators, Electrical Services, Batteries, Starters & Alterna

Services we don't offer

N/A

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.929 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
0%
3
0%
2
7%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 29 reviews

Stephen S.
08/2017
5.0
auto repair, rv sales
  + 0 more
The guys did a great job for me. I really appreciated the help with the battery and wheels on our pop-up.
Description of Work: Repairs on my trailer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Bonnie B.
07/2017
5.0
transmission repair, rv sales
  + 0 more
Right on schedule. These people are FABULOUS to work with you on services preformed and anything else you might need.
Description of Work: RV Transmission

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dustin M.
04/2017
5.0
auto repair
  + -1 more
Couldn't have gone better! My Husband and I are traveling CA to FL. We would still be in NM getting greybhound tickets if this business hadn't lended us a hand. The kindness we witnessed with East Mountain Auto & RV Repair was a old fashion rareity you don't see these days.
Description of Work: Ac compressor by pass, when we pulled up we had no clue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16.23

Michael T.
02/2017
5.0
car inspections
  + -1 more
I was happy that they were very honest about the condition of the motor and reviewed the options with me I opted not to have any work done to the car but would like to say that the shop owners were very kind and did not charge me It came as a huge relief to me because I had been under quite a bit of financial distress due to family medical emergencies
Description of Work: I left my car to be diagnosed after severe overheating overnight during a trip through New Mexico

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LORI C.
10/2016
5.0
auto repair
  + -1 more
He's reasonably priced, and if there's something he can't do he will always refer us to great provider. He's personable and cares about his customers. He always gives a fair price and stands by his work. He gives single moms free oil changes, he and his wife are great all around people.
Description of Work: He's worked on our cars for the last 7 years. He fixes all sorts of things from cars to boats. He knows how to fix electrical errors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David Z.
07/2016
5.0
auto repair, car inspections
  + 0 more
The owner, Don, and his crew were thorough, honest and took care to make my work a job-well-done. I think I've now found a shop that'll be my go-to for vehicle and RV maintenance and repairs! That doesn't happen everyday! Thanks Don.
Description of Work: Routine full service on diesel pickup truck and camper. Tire repair. Exhaust repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Marti N.
06/2016
5.0
auto repair
  + -1 more
It went very well. Don was available immediately upon our arrival, checked the hood latch, fixed it, oiled it and did not charge me anything. I had never been there before but would certainly go back without hesitation!
Description of Work: fixed my hood latch for free!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

zachary D.
01/2016
2.0
auto repair
  + -1 more
I took my 1996 Pontiac firebird into east mountain auto and rv, whom I used in the past. I was told that a magnet on the inside of the engine had broken and fallen into the crank case. Don himself told me it would be around $400 for parts and $2,000 in labor, and that when they opened the engine that it could damage fuel pumps or seals, driving the cost even higher.I ended up waiting as I was still in high school and didn't yet have a job. It took about a year and I had saved some money and decided to take the car to my high school shop where I could avoid labor costs all around. My shop teacher ran a diagnostic and told me the next day it was an ignition module. It costed me $110 and it took 15 minutes to put on.
Description of Work: I was lied to about damage on my engine.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
2.0
punctuality
3.0

$2,400

Alfred B.
10/2015
5.0
rv sales
  + -1 more
All good. This was not even his specialty, but he helped us anyway. We highly recommend his shop!
Description of Work: We pulled into the shop because the coach electrical system in our RV shut down. It was Saturday on Columbus Day weekend. Don Duffel was gracious enough, in the midst of everything else that he was doing, to give us a temporary fix so that we could resume our trip home to the east coast. Alfred Barbalunga

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Antonio A.
03/2015
5.0
auto repair
  + -1 more
Pleasant experience. He was professional yet thorough in his explanations. He did not recommend more than what was necessary and the cost was reasonable. No surprises.
Description of Work: Don worked on my 2004 2500 Diesel RAM truck and 2009 ACURA MDX. Don took the time to diagnose the problems and fix them accordingly RAM: Bad u-joints, MDX bad rotors). Awesome Staff! Highly Recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Teresa R.
12/2014
5.0
auto repair
  + -1 more
When you go in it's like going to see a friend. If you need any work done on a car, truck, or RV I would take to East Mountian for repairs.
Description of Work: Don and his mancanhics replaced drums and brakes. They did it quickly and and at very fair price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

Response from East Mountain Auto & RV Service
Thank you folks for such nice words, we are grateful for customers/friends like you guys!! On another note, let me know how Y Me Plumbing & Shanes Electric do for you, thanks, don.

Andrew B.
09/2014
5.0
auto repair
  + -1 more
Don is always very friendly, informative, honest and helpful. For this visit in particular Don (and I) only thought the car was in need of an oil change but at the last minute the wife also wanted a spin balance and rotation to be done. The shop was quite busy that day but Don kindly sorted everything out in a very timely manner!
Description of Work: Oil change (along with BG MOA additive) and spin balance/ rotation of tires.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Joyce S.
08/2014
5.0
auto repair, car tires
  + 0 more
The service I needed to have completed was estimated. After I agreed to the service it was completed on the day and time promised. I have confidence in the work that was done on my RV. I appreciated the extra time they spent in answering some of my questions regarding battery maintenance and use of the generator.
Description of Work: Replaced two house batteries in my RV. Put on and balanced 6 tires and did an oil change and serviced the truck engine.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Peter S.
05/2014
5.0
auto repair
  + -1 more
Identified the cylinder head as the problem. Flushed the contaminated oil from the system. took time to perform the smaller details that other service providers often miss. Kept me informed of the problems and costs at each stage. Very helpful and concerned people, who take the time to go the extra mile.
Description of Work: Replace a cracked cylinder head after coolant leaked into oil

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Response from East Mountain Auto & RV Service
Thank you very much for taking the time to write such a nice review for us. We appreciate your business and thank you for allowing us to work on your vehicles. We strive for constant communication with our customers and we want them to have a great experience with us. Thank you for your patronage. Sincerely, Don and the East Mountain Auto & RV Repair Team

Stacy S.
04/2014
5.0
auto repair, car inspections
  + 0 more
He did a great job! No complaints at all and they're all very friendly which is a huge bonus.
Description of Work: I got an oil change on an older pick-up truck. They went out of their way to help me clean the battery cables and did a full inspection of my fluids. The owner and service guy were very friendly and nice. I've had work from this guy before and he has never been overpriced and does good work. I would recommend him to others in my small town.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Response from East Mountain Auto & RV Service
Thank you very much for your complimentary review. We enjoy helping our customers and we are so glad to hear you had such a nice experience. We look forward to seeing you again soon. Thank you again, Don and the East Mountain Auto Team

Jennifer W.
03/2014
5.0
auto repair
  + -1 more
Very thorough diagnostics and explanations. Gave us recs. on timeline on addressing each issue and costs involved. Very professional and honest service.
Description of Work: Ran diagnostics and gave us a detailed run-down of the issues. Outlined safety concerns as well as semi-urgent issues.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from East Mountain Auto & RV Service
Thank you very much for taking the time to write such a wonderful review for us. We are grateful for the phenomenal customers we have in our community and truly enjoy serving our friends and neighbors any way we can. We look forward to seeing you again soon and we really appreciate your business. Sincerely, Don and the East Mountain Auto & RV Team

jason S.
03/2014
5.0
auto repair
  + -1 more
We have used this shop for over a year on 4 different vehicles. They fixed my dad's engine while he was on vacation visiting us. They were very kind and understanding and helpful when my dad was in a stressful situation. They won MAJOR points with me on how they handled that situation! They were able to diagnose a water pump issue that another mechanic had told me was just the car "aging". They diagnosed and fixed a power steering fluid issue that nobody else seemed to understand. They gave me a great referral when we needed a bumper fixed. They have done oil changes and told me what could wait if money was tight. They even offered to show me how to replace the air filter so I could save money! They also helped us arrange towing and donation of a car that the engine had died...and actually seemed to grieve with us that we had to replace that car. They gave us their opinion on what cars seem to last longest in our rural area. Great explanations and communication!
Description of Work: Great, honest car repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from East Mountain Auto & RV Service
Thank you so much for taking the time to write such a complimentary review for us. We are so blessed to have such incredible and wonderful customers like you and your family. We truly enjoyed chatting with your dad. We look forward to seeing you again soon. Warmest regards - the team at East Mountain Auto & RV Repair

LORI C.
02/2014
5.0
auto repair, transmission repair
  + 0 more
Don and his staff are absolute professionals who can be trusted to do the work requested.
Description of Work: Many times over the past three years. Brakes, Transmission work, diesel fuel injection, and lots more.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from East Mountain Auto & RV Service
Thank you for taking the time to write such a wonderful review for us. We truly appreciate having such wonderful customers like you! We look forward to seeing you in the future. Thank you, Don & Lori & the East Mountain Auto Team

John C.
02/2014
5.0
auto repair
  + -1 more
They did everything that I asked them to do and they did it promptly. I would use them again. They were very conscientious. They could not do one repair but they were able to locate someone for me that could. They have gone above and beyond my expectations.
Description of Work: They did regular maintenance and they replaced a wheel bearing. This was on a GMC pickup truck. They did maintenance on a Hyundai Sante Fe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from East Mountain Auto & RV Service
Thank you very much for writing such a warm and complimentary review. We truly appreciate you taking the time to do so. It is only because of our wonderful customers like you that we are in business. Thank you again - East Mountain Auto & RV Repair

Pamela C.
02/2014
2.0
rv sales
  + -1 more
The service was okay but the price was high. We agreed to have the oil change and they did additional work that we did not ask them to do and they did charge for that. I would not recommend them for service.
Description of Work: We took our RV in for an oil change.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0

$150

Response from East Mountain Auto & RV Service
We were disappointed to review your comments regarding our service on your RV. We strive to always provide quality workmanship and service for every customer. In regards to your comments, we would like to clarify a couple of issues. Your work order #3753 on 7/12/2012 stated an oil change on a Class A RV was performed for $109.95+Tax and Supplies. Total with Tax came to $122.27. We also performed an 18 Point Inspection which comes FREE with the purchase of the oil change in which we recommended the replacement of the radiator cap because we saw the seals on the cap were cracked. We also added a 1/2 gallon of anti-freeze to the cooling system for FREE because we saw the coolant was low. When reviewing the work order, we did not find any additional work performed other than the approved oil change. There were several recommendations for other work to be performed, however no additional work was charged for on the work order. We are eager to address issues or concerns when they are brought to our attention. East Mountain Auto & RV Repair

Carol D.
02/2014
5.0
auto repair
  + -1 more
I have used them many times and have absolutely no complaints.
Description of Work: I went to have my air conditioning checked and recharged.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy Kay B.
02/2014
5.0
auto repair
  + -1 more
The service has been wonderful. They work very hard to be customer pleasers. The prices do occasionally seem to be high but they do give a follow up visit to check out the work. They are up front with you about the price and the work. This is the only place that I will go to and I do drive 26 miles to get to them. I have been a customer of theirs for about 10 years.
Description of Work: I had an oil change that was pre-paid and they checked wiring on an older vehicle. This is for an Oldsmobile Silhouette. They service a second automobile as well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from East Mountain Auto & RV Service
Thank you very much for your complimentary review. We strive to always provide quality workmanship in our repairs. We really appreciate our loyal customers - we know you are the reason we are in business. We look forward to seeing you soon. Thank you again - Don, Lori & the East Mountain Auto & RV Repair Team

Robert C.
02/2014
5.0
rv sales
  + -1 more
They were able to give us a name and number of a provider that could help as we have a fifth wheel RV. We were very satisfied with the provider that they gave, they were very helpful.
Description of Work: We took our RV there for a refrigerator issue that it had and they do not work on that type of service.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from East Mountain Auto & RV Service
Thank you for taking the time to write a review for us. We regret that we were unable to help you with the refrigerator problem, however we always strive to help our customers find the answers they are looking for. Thank you for your kind comments - we appreciate great customers like you. Thank you again - East Mountain Auto & RV Repair.

Bob B.
01/2014
5.0
auto repair
  + -1 more
Everything seems to be fine. They are really nice to work with and they do a good job.
Description of Work: They did an oil and lube service. They have done general maintenance on a Dodge Durango.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from East Mountain Auto & RV Service
Thank you for taking the time to write us such a nice review. We really appreciate that we have such wonderful customers like you. Thank you again - East Mountain Auto & RV Repair

Barry A.
01/2014
5.0
auto repair
  + -1 more
Good. They picked us up at our house and brought us to their shop to pick up our repaired pickup.
Description of Work: Replaced key ignition

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$222

Response from East Mountain Auto & RV Service
Thank you for taking the time to write a review for us. We appreciate the fact that we have wonderful customers like you.Sincerely, East Mountain Auto & RV Repair
    • 1(current)
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Contact information

1902 Historic RT 66, Edgewood, NM 87015

http://www.eastmountainauto.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM
Saturday:
9:00 AM - 3:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Auto Service,
RV Sales & Service,
Auto Inspections,
Auto Transmission,
Auto Tires,
Generator,
Auto Glass,
Metal Fabrication & Restoration,
Auto Radiators,
Heating and Air Conditioning,
Glass and Mirrors,
Electrical

FAQ

East Mountain Auto & RV Service is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 9:00 AM - 3:00 PM

East Mountain Auto & RV Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, East Mountain Auto & RV Service offers free project estimates.
Yes, East Mountain Auto & RV Service offers eco-friendly accreditations.
No, East Mountain Auto & RV Service does not offer a senior discount.
No, East Mountain Auto & RV Service does not offer emergency services.
Yes, East Mountain Auto & RV Service offers warranties.
East Mountain Auto & RV Service offers the following services: Auto Repair, Car Care Services, Distributor less Ignition, Fuel Injection, Ignition, Ignition Wires & Cables, Oil, Lube, and Filter, Spark Plugs, General Services, Domestic General Repair, Fleet Repairs, Import General Repair, Off-Road, Undercar Services, Alignment, Anti-lock Brakes, Brakes, Chassis, Driveline, Exhaust, Shocks, Tires, Collision Repair Services, Frame Work, Heating and Cooling Services, Air Conditioning, Belts & Hoses, Radiators, Electrical Services, Batteries, Starters & Alterna
N/A

Contact information

1902 Historic RT 66, Edgewood, NM 87015

http://www.eastmountainauto.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM
Saturday:
9:00 AM - 3:00 PM