Terminix - Albuquerque -Termite & Pest Control

Let me be perfectly clear. The Excellent Ratings I have provided refer to the techs who come out to control the pests DEFINITELY NOT the company. We have been with Terminix since we moved to Albuquerque in the summer of 2016. The techs who visited us were professional in their work and we have nothing but good things to say about them. However, the same cannot be said for this company's administration. Customer service is not only poor it is virtually non-existent. They make it impossible for customers to speak to anyone in the local office and emails are ignored. I have tried to make contact regarding billing issues for about 2 years; it would be easier to get blood out of a stone. Would I recommend Terminix? The strength of a company lies within its structure and its ability to deal with customers. As I wrote earlier, the employees who come out to deal with the pests are great. The office staff? Well, I'll try and stay polite so will just say this: I WOULD NEVER RECOMMEND THIS COMPANY because they have no interest in keeping customers happy or even keeping customers. It costs more to obtain new customers than it costs to retain existing ones. And the ones that leave, as we will be doing after nearly 5 years, will be spreading the word that Terminix is not a trustworthy company with which to do business. UPDATE: The manager of the local branch (Albuquerque) wrote to us a couple of months or so ago with an offer to reduce our charges. The reductions seemed reasonable but we wanted more information before agreeing. However, despite sending them more emails and calling them on the phone, we never heard from Terminix again. I should also mention that they have money of ours which should have been used towards a service which never happened: we have still to see the return of that money. I believe it is called theft. Beware of this company. You have been warned.

On June 28, 2019 a young man came to my door with Terminix. He stated that they were in the neighborhood and signing people up and if I would be interested. He had no papers or brochures only a tablet that he used to show me what bugs they kill. We talked and one question I specifically asked was if there was a contract because I don't do contracts. He stated that there was no contract and that I could cancel at any time. He said it was 80 each time they came out and that they come out every 2 months. So I agreed for them to come out the following weekend on Saturday July 6th and signed his tablet. The next day (June 29, 2019) the young man came back and said that they over booked the next weekend and would give me a 30 dollar credit on my bill if I would be willing to change it to tomorrow (Sunday June 30th). So I agreed to that. So they came out and sprayed. On 07/03/19 I was charged the full 80 plus tax (total 86.30) so I called the 800 number listed on CC charge and they said they would take it off the next service. I said okay. When they came out the second time it was on August 2. Which by my calculations is 33 days. Which is only one month I expected them to show up at the end of August like they did at the end of June. Making it roughly 2 months. So I called once again and was told well it is the second month technically because we came in June and now in August. So I said fine whatever. And decided before they try to screw me again I’m just going to cancel the service. So Come October I tell myself I better cancel before the show up. So I called the 800 number and canceled with no problems. They lady on the phone was nice but mentioned nothing about a cancellation fee. So I thought that was the end of this headache. Oh no… I get a voicemail from a guy saying I’m better off paying 80 dollars a few more times because there is a 99 dollar cancellation fee. I was shocked! So I called the 800 number again and filed a complaint. Now I received a voicemail from a Tiffany that clearly didn’t read or understand said complaint or the phone number to best reach me at that I left in said complaint. When I stated that their representative that came to my door apparently LIED and told me that there was no contract! So I will be calling back on Monday and see when this drama will end.

Discovered a mouse infestation in our house. Called Terminix. Got an operator who said to wait 48 hours for a response (!) before calling again. That should have been the first warning. Waited the required time and called again. This operator literally counted the hours to make sure I was bona fide. Explained that this was the second call - she said she would be sure that the regional (or was it local) manager would be notified. I am still waiting for a response. REAL bush league. I expected better from our neighbors experience.

I used them for a year of service. They got rid of the pests.

Terminix promptly setup the initial consultation appointment for 5/27/17. Mr. Beck, apparently the branch manager, was very professional in making his assessment and recommendations at the consultation appointment and promptly provided a quote after the appointment. Within two days of receiving that quote I attempted to contact Terminix, via phone and email, to schedule the service and received no response. I tried to reach them several more times, receiving no response. I even called the national Terminix number and they indicated that they left Mr. Beck a priority message. There was still no response. I was left with the feeling that because I did not want to sign up for an expensive, long-term, service agreement, my business was not important enough to warrant the courtesy of a return call.

It was pretty good but we found that we had very little problems with any kinds of pests up here so it really didn't turned out to be that necessary that's why we just stopped.

We agreed on the work to be done and the price to be paid. That is a contract. At the first appointment a nice young man showed up totally unequipped and ignorant of the scope of the job. He left and I never heard another word. No call, no e-mail, no nothing. When I called the main office to find out what was going on I was informed that I had an appointment the next week. I don't know who made that appointment. I didn't. The appointment came around. No show. No communication. I called the main office again and was told that I had yet another appointment for the following week. Again no show and no communication. Terminix's treatment of me was nothing short of shameful. What more can I say?

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The service tech was friendly, worked on the exterior and interior.  He explained where the problems were and they were sprayed effectively.  We were advised that we may see some activity of the bugs escaping the spray, but not to worry...they will no longer be uninvited guests.

They are awful! We got up one morning and our whole kitchen was filled with ants.

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We had problems communicating our needs for scheduling and changed to a new contractor.

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I am unhappy because do not come in the house anymore but just spray outside. It depends on the guy that comes to do the job.

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Terminix sprays the outside of my house.  When and if I ever see a spider inside the house, I bring Terminix inside to spray, as well.

The Services was good but they just started to charge too much.

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