Roto-Rooter Plumbing & Drain Services

We separate and compost all our kitchen vegetable waste, so we had not had to have our kitchen drain pipe cleaned in nearly 12 years. There was no blockage of shower or clothes washer drains, only the kitchen. We had cleaned out items stored beneath the kitchen sink, and removed the cabinet doors before Cory arrived. He set up quickly, using clean towels where his AC-powered snake might travel. After freeing the drain, he flushed it and cleaned any woodwork or tile where his equipment was used. My Roto-Rooter discount coupon did not apply, but Cory was able to use a $25 discount coupon online for his work. In settling the bill, he explained the 3 warranty options clearly. I chose the middle option, which warrants the kitchen drain pipe for a year, and if any other house drain is clogged within that year, the policy can be upgraded for only $100 to pay for that (those) drain(s) to also be snaked and flushed. He was able to accept a charge card for payment. Total time at our home was about 45 minutes.

We signed up for the whole house warranty. We LOVE their service, always fast, always professional. So much easier than DIY.

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We called RR on a Sunday afternoon, and they were out within the hour! Not only did he unplug the issue under the house, but he reran the snake several times to be sure the "gunk" was gone and the line unplugged. We decided to pay for a year's worth of service on the entire house, he gave us a coupon, and it was quite inexpensive (375.00)! Any plug, anytime, anywhere, and they will come take care of it at no extra cost. At the end of our year, we can renew it for half what we originally paid ($150), same deal, any plug, anytime, anywhere, no extra charge. I'm very happy with this service. We've had plugs every year for the past 15 years minimally twice a year, and each time we've rented the snake from Home Depot at over $75 a pop, and had to do the dirty work ourselves. This is SO worth it!

"Jetter" would not be available for 5 days but a tech came out within 2 hours. He said only main drains could be jetted; climbed on roof and used roto-rooter; found a 45 degree bend in the way and had to come inside and disassemble pipes under the sink. Used roto-rooter from below sink with success. Since we have the house up for sale, I bought a one-year "guarantee" covering service for all drains in the house, no deductibles. Transferrable to new owner; renewal $150 annually. He left a gallon jug of "Pipe Shield" enzymatic cleaner good for 64 drain treatments, which will last us about 6 months. A similar product (Flo-Kem 5195) is $18 on Amazon.com.

Good, removed clog and found roots to unclog via camera

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plumber David said he didn't have a supply line for the toilet so he had to go by his house to get one. After completing the job, I tested the sink faucets and one of the drain stoppers did not hold, so he failed to test them and I had to ask him to fix it. VERY expensive repair for what he did - he didn't come prepared and didn't check his work. Now several months later, one of the faucets has come loose and the stopper on the other faucet is broken. I will never call Roto-Rooter again.

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The tech stuck to the estimate and did the work above and beyond what I believe he expected.  He was professional and courteous.  Now we don't use plumbers very often (4 times in about 10 years), but Rotorooter seemed to be the best in "owning" the problem and seeing it through to completion.  We had used three different companies before, and only one of the previous three met expectations without "up charges".  We would have used that company again, except this was a sewer based problem and it just seemed the name recognition associated with "sewer" may have been more up their alley.  Anyway, I was very happy with the experience and their technician.  Particularly when there were no upcharges on the work.  
It is almost as important for a company to stick to the estimate as the overall work and completion.
So I would rate them highly and definitely will use them again, even for more routine plumbing services.

They were quite good and I was surprised. They came very soon after I called even though it was nearly end of the shift for the person who came. He recognized right away that it was probably a tree root problem that was blocking the drain. He had to use a special approach to do it because there was no duct to king of clean out. He had to go down through the vent pipe in the roof but he was very good with that. He was good at it and he stayed in a good mood. He succeeded in which earlier in the day I had someone else out who had not known the problem and not fixed it. They were responsive and it's not as expensive as I had expected.

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I recently purchased a home. The tub in the master bedroom was clogged (which I knew in advance). I had TLC come out, but they were not able to resolve the problem with a drain snake, and were unwilling to run a snake from the second floor roof air vent for liability reasons. This was annoying but understandable.
The next day I called Roto Rooter. I explained the situation explicitly asked if they would run a snake from the second floor air vent and they said they would. The price was almost triple what TLC charged ($230 vs. $85). I was told this would cover the cost of clearing the drain. I explicitly explained that a snake did not work for TLC, and that a air vent snake would likely be required. They wanted to try a snake through the tub first anyway. Three hours and a couple specialists later, they had a very slow drain going, but didn't actually resolve the problem. They told me that for an additional $155 for another hour of their time, they could try going on the roof and running a snake through the air vent.
If they had tried the air vent in the first place and it didn't work I would have understood, but three hours and $230 to get to where I started with no mention of time limits (I would have happily paid them full price if they finished in five minutes) in the initial negotiation isn't fair. I ended up not accepting their offer because I lost confidence in them. I negotiated the price down to $155 for work done.
My biggest complaint is they did not listen. I explicitly explained the issue, but they insisted on trying something that already failed, and were surprised when it didn't work for them either. For the next plumber I try, I think I'm going to have them sign an agreement that time spent on a snake through the tub will not be paid for if results are not produced.

I called and explained the problem. We had previously used their services last year for a similar problem. They had a crew available and they arrived within the hour. They were polite and professional. They fixed the clog and left everything clean and tidy. They gave me the Seniors discount which helped a lot. We will call them again if another problem.