Founded 1996 • With Angi since July 2006
Service Provider Response[Member Name Removed], thank you for reviewing the work performed at your home. I appreciate your comments about the ipad estimates. I will relay this information to my install manager and make sure that the technicians offer to email the estimate to your computer so that printing the estimate would be possible. This way reviewing a paper copy would be possible. Very Good point. The credit card disclaimer on our estimates should have been explained to you. The credit card companies charge us a percentage for the transaction. If the job is canceled after a 24 hour time frame the percentage is doubled. This percentage paid to the credit card company on a 1400 dollar job can easily hit 100 dollars. It was only in the past 2 months we discovered this and we made this new policy. I will make sure the technicians explain this better after reading your review. Another good point. in addition, we made a huge policy change 2 weeks ago. We no longer charge 89.99 for a diagnosis that turns in to an estimate. I just had Builders Source charge me 98.00 dollars to diagnosis my non-working refrigerator. The cost to fix the unit was 900.00 dollars. I opted not to fix it but I was still responsible for the diagnosis fee. This is a very common fee in the trades industry but not in the sprinkler industry. although it can be very expensive to send out a tech to diagnosis what is wrong with a non working sprinker system it is not common practice in the sprinkler industry to charge for the diagnosis. So we have changed our policy going forward in hopes to create happier customers. I am sorry you didn't feel like you had a chance to get competitive bids for your work performed. I want to assure you that what you paid was a very competitive price. Just Sprinklers is the largest residential sprinkler repair service in the state and we are constantly challenged by other companies and as a result we are always checking our pricing to insure we are competitive. In addition I want to assure you that your work comes with a 5 year warranty. To my knowledge no other company offers that type of warranty. Just Sprinklers has been in business for 22 years and we also answer our phones 24 hours a day in case of any emergency. We have repaired many other companies work because they refuse to be bothered after hours. Please don't hesitate to call if you have any challenges with the work we did. We always respond to any warranty work immediately because we know that is what you would want. [Member Name Removed], I really appreciate your review. As the owner I will share this information with my team and we will make some changes that I hope will have a positive effect for our customers. If you have any other thoughts or concerns please feel free to call me on my cell phone at 975-2636. thanks john seaver owner of Just Sprinklers for 22 years.
Service Provider ResponseThank you for your review of the work that Just Sprinklers has done at your home. It is good to know that the Company technicians have successfully serviced your irrigation system and have provided the service that is useful for you. We much appreciate your business and look forward to helping you in the future.
Service Provider Response[Member Name Removed], First I want to apologize for the poor service you received from my office. I know this isn't your problem but we did go through a upgrade on our computer system in attempts to improve our response time and efficiency to our customers. However this shouldn't have impacted you and for this I sincerely apologize. We have been in business in albuquerque for 22 years and one of our challenges we seem to never be able to resolve is scheudling. it is one of the toughest challenges we face. And unfortunately you experienced this. This year I started doing something to help compensate our customers who experienced this inconvenience. I started offering a free 1 hour service call. Since I am constantly attempting to modify our scheudling issues I think the one hope I have is to offer a one hour free service call to help our customers effected by this on going challenge. I often hear from our dissatisfied customers that if we would have just made a phone call to let them know. And I agree, that would have been the best thing to do. However, we just can't hire enough people in the busy season to keep track of all the calls and this is where a small business like ours has its achilles heal. Please don't misinterpret my explanation as some "woe is me" excuse. As the owner I love the challenge and it is something that every year I think I have it figured out only to find out that I don't. I personally believe in the next 10 years technology will have improved to the degree that making appointments with a service company and setting up better time frames will be resolved. However right now I have resigned myself to having a few unhappy customers until we can somehow resolve the problem. in lieu of this I am offering 1 hour of free service to help stem the tide. if you would like to take advantage of this 1 hour I would be happy to honor that for you in 2018. Please accept my apologies for waisting your time (something you can never get back) and know that we as a company do care about you and your most valuable asset. We do appreciate your review and we won't give up trying to improve so our community can benefit from a needed improvement in scheduling. thanks john seaver owner, of Just Sprinklers since it started 22 years go.
Service Provider ResponseThank you very much for your positive review of the work done at your house by Just Sprinklers. We look forward to servicing your system in the future and thank you for your business.
Just Sprinklers is open:
Sunday: 12:00 PM - 5:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
Just Sprinklers accepts the following forms of payment: MasterCard, American Express, Discover, Check, Visa
No, Just Sprinklers does not offer eco-friendly accreditations.
Just Sprinklers offers the following services: Sprinkler repair, installation, delivery, ponds, rain catchment systems, landscaping and more.
We guarantee your satisfaction, and we won’t leave until the job is done right. Our team has quality experience in this industry, and we make sure our customers are happy before we leave. Call or click to schedule an estimate today!
2022 Super Service Award
WE DO NOT BUILD CINDER BLOCK WALLS***WE DO NOT INSTALL SYNTHETIC LAWNS*** ***WE SPECIALIZE FRESH SOD INSTALLATION, STONE & GRAVEL INSTALLATION, VARIOUS LANDSCAPING SERVICES TO YOUR LIVING PLANTS*** TOTAL YARD CLEAN-UPS We are a small business with over 23 years' experience in the Albuquerque landscaping field. Meeting client expectations is our goal, but exceeding them is our specialty! Let us create your private paradise, in an honest, caring, and reliable fashion.
We specialize in all phases of landscaping, hardscaping, artificial turf, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!