GTFM LLC

It was Hook, line and got YA sucker is how I felt after the work was completed. Here is a contractor who took over the business from his father and his fathers old partners and in turn kept the name of the firm. As many homeowners like myself whom need work completed on their home would do I sought out a contractor through recommendations and GTFM was on the top. However, that was from over 5 years ago before the current owner took control of the company. Initially we were sold to their services by Gary whom was a former owner but now just a sales man. When we finally sat down to sign the 12 page contractual agreement the owner Rick finally showed up, met with us (saying very little) and we signed with the belief Gary would be involved which was not the case. The only thing out of Rick mouth was, "Gary, are we done here? And nice to meet you. I'll be texting you soon as to the beginning of the work." TEXTING!!! This man would only respond to me through texting. His individual professionalism was the worst I'd ever partake in. I only saw him show up at my house once and that was to dump garbage from another job he was working on into the 10-yard dumpster I had in my driveway. When I commented about this he said he would give me a credit which never did happen. I had few problems with his SUB-Contractor when they would show up. Never early and always done by 1 or 2 or whenever but never a full day of work. When the insurance company came for final inspection so as to make the final payment GTFM or Rick showed up with 3 electricians, 3 carpenters and himself. He got them to make payment and then came after me with a final bill far above our original agreement. When I insisted we meet at his office he made my wife & I wait for over 2 hours before he showed up and then began to verbally abuse my wife with slander and insults of her intelligence. With his office manager in the room as a witness he began to verbally attack me which did not last long. He threatened to have lawyers and such come after us if we did not agree to his final bill. Finally I agreed to pay one overcharge and got out of the GTFM office ASAP with my wife and our integrity. Now would you believe the final electrical inspection did not occur until after final payment to GTFM which they did not attend, I personally had to meet with the inspector. Tell me that is not a breech of contract.

overall work was shoddy

Shoddy workmanship on decking and pot lights (no insulation). Poor floor tiling and they tried to convince me to accept it when I complained and the GC in charge had an attitude. The addition had a roof which still leaks after he "fixed" it.

A terrible experience. While appearing to be a nice, local company interested in the best remodeling job for you, once you sign the contract, they only care about getting the minimal job done. The company promised design services they could never deliver, they refuse to discuss design changes - it's either their way or the highway - and are utterly unprofessional in their behavior. Small issues, which will always crop up, are magnified into disasters. Their construction manager is totally unsuited for his role and repeatedly tries to bully the customer. Even neighbors complained about his profane yelling at his own subcontractors on our front lawn! When done, you are explicitly told not to contact the owner or manager, but to route all issues through their "general office" - showing again complete disinterest in the quality of their work. Among the problems we had: a botched backsplace installation, re-done floors that don't meet the walls, overloaded electric circuits needing extra visits to fix. For small project, they're probably ok. If you want a larger renovation (we had our kitchen gutted and a new master bath and sitting room built out), you can't rely on them for design expertise, perhaps only for demo and framing.

Overall, excellent work that was done well. The foreman was very responsive to any problem or question. The clean up was good, and the quality of the materials was excellent.

What they did they did well -- the design process worked very well -- Dan and Paul, our foremen, were excellent -- the issue is that this company is neither beast nor fowl -- it only does the "gross" work, leaving the details to the owner -- so we had to arrange for flooring, buy the fixtures, arrange for painting, etc. The quality of the work they did do was great, but it really required a lot of work from us that I had been hoping to avoid. While they were up front about this, they minimized the impact saying that it would not be a huge burden .. for us it was. For people who like to do this sort of thing, maybe they would be fine but we were looking for something a bit more "turnkey."

Don't be fooled by the promise of a personal project manager. Ours told us he had eight other project to oversee, which left him very little time to give attention to our remodel. SECURITY ISSUES: Our home was left unlocked at least six times, once with the back door swinging wide open and the key in the lock of the front door. MISMEASUREMENTS: The kitchen design that Gary submitted was unusable because the peninsula overlapped our existing fireplace. His solution? "Don't have a hearth." The 16x16 addition ended up being less than 15'. POOR QUALITY: Our cedar shakes on our addition are stained, warped and splitting because the wrong nails were used. FAILURE TO ADDRESS CONCERNS/COMPLAINTS: More than 1 month ago we faxed a 5-page letter to Rick, one of the owners, who never bothered to respond to it. NOT LIVING UP TO THE SALESMAN'S CLAIMS: We were assured that GTFM had the crews to keep this project moving forward. Our foreman told us that we could expect to see workers daily. The time estimate for our project was 8-10 weeks. We are now into the 13th week and are nowhere near finished.

I'm so glad that GTFM guarantees their work. They were easy to contact and came immediately to do the spackling. They are great to respond so quickly. The quality of their work is very high. I was impressed with this company when they did the addition and I still am impressed with them. There was no charge for this repair.

For the most part, we were very pleased with them. The only thing that was a little negative was that the salesman had promised that some things would be done that weren't. I do blame myself a little bit for that because I didn't check it out in time. We did agree to split the cost of having the extra things done.

They were able to finish the project pretty quickly in my opinion; working day and night to do so. I was very happy the way the foreman responded to all the questions that I had. I think they are great and recommend them to others.

THEIR SERVICE WAS EXCELLENT AND THE QUALITY OF THEIR WORK WAS GREAT. THEY WERE PROFESSIONAL AND ALL OF THEIR EMPLOYEES WERE FRIENDLY AND HELPFUL. WE WOULD DEFINITELY USE THEM AGAIN.