Swim-Mor Pools and Spas

great job opening pool. team was prompt quick and made follow-up visit quickly.

We were just a little bit disappointed in the fact that they took awhile to come out. They told us that they were coming and they did not. It kind of messed up a little our work schedules, and it was not due to weather. They were just busy and I guess could not keep up with their schedule. The work turned out beautiful and in the end, we just loved it. That it just one of the consequences, it was hard for them to meet the schedule they did and work around it. Their price was a little bit more than some of the other people, but we went with them because of the reviews that they were able to do, and they are a very reputable company. They did an excellent job. They were pretty professional. They just did not get here when they said they would.

After Mike McCool finished yelling at me on the phone (Tuesday 6/19/12) telling me that I'm "just going to have to live with it", I responded with, The contract says the shallow end is 4', it's not, what are you going to do to fix it? He said he'll have to get back to me. This past Wednesday 6/20/12, I got a call from him saying his construction manager would be out to measure again. Late Thursday I get a call saying they weren't coming Thursday, they'd be there friday. Friday, the construction manager showed up. I have 6" square paper cutouts representing the tile, with the lower half blue representing water, and wanted to review with him, my understanding of where we are and what we might be able to do. He responded with "I was sent here to measure the pool, that's what I'm doing", and had no interest in discussing anything further. They have obviously messed things up and seem to be in no hurry to fix them. I would highly recommend NEVER doing business with this company. The have created a mess, the construction manager admitted they "missed", and to this point are not owning up to it. The summer is wasting away, their professionalism is far from acceptable, and their desire to right what they made wrong shows no signs of urgency. UPDATE 6/26/2012: I received a call today from Mike McCool. He has told me the following: On Friday, 6/29/2012, Swim-mor will be out to dig out the shallow end of our pool, remove the rebar, dig it deeper to 4' for the whole shallow end, and re-gunite the removed section, which will make the pool exactly as ordered. Lifetime structural warranty remains in effect. If this indeed happens as it's been explained, my ratings of Swim-mor will be changed dramatically for the better, as it's a clear indication to me that they have admitted their mistake, but owned up to it to make it right. It takes a good company to right a wrong like this, because I know the cost and effort is not a trivial one. I am well pleased at the progress made today. More to come! Hopefully all on a positive note!