Swim-Mor Pools and Spas

After several other pool companies that have come out for an estimate we decided to go with Swim-Mor because several others in our town we saw using them. DO NOT GO WITH THEM! We started this process in January 2024 it is now almost June and we are still dealing with this. Not only did they design the pool and not dig my pool deep enough and never explained the whole process they have caused us to spend an additional $50,000 in landscaping and retainer walls! Make sure you ask about all landscaping and if your going to need any additional walls and drainage installed. Which is outside of their scope. We had to have additional drains put in so the water would drain away from our house and neighbors. Several calls were made to Lauren, Rosemary and even the owner Mike. All they want is your money!! After spending $85,000 for a pool we are left with a huge mess and they refuse to talk to you. All they care about is getting all their money up front. Designs for the pool have to be approved from township. They twisted the plans and made me sign something that I was not even aware of. Their workers came here drinking beer on the job and being extremely inappropriate with my 17 year old daughter as she was leaving for school. This was also brought to the attention of the owner who never even called us to discuss any issues. Please do you research there are plenty other pool companies out there that will go over from start to finish an not just ignore you and push you off. Spending $85,000 with a company should give you some sort of respect for a customer and this company has done neither. Also be aware of the additional charges on your contract. Shop around for concrete and or pavers. After adding $6200 for concrete to my contract and drawing out where the concrete would be laid we were sticker shocked when the concrete guy came out and said it would be an additional $4200 ontop of the $6200 for plain white concrete. We stopped that demanded the refund and ordered pavers for $6,000 from our local shop. Which was even covering more Sq Footage then the concrete. We are disgusted how this company treats homeowners and I would definitely stay away from them! Only positive part of them was the crew that came out to start up the filters. They were extremely nice and went over everything. Thats the Service department has been very nice so far.

Our custom pool was designed, and built in September 2021. The staff/crew were amazing and professional! Since our dream pool was built, we also have them service our pool throughout the entire season and have been 100% satisfied!!! A special thank you to the service manager.. Julio Perez for his top notch service and professionalism!

great job opening pool. team was prompt quick and made follow-up visit quickly.

We were just a little bit disappointed in the fact that they took awhile to come out. They told us that they were coming and they did not. It kind of messed up a little our work schedules, and it was not due to weather. They were just busy and I guess could not keep up with their schedule. The work turned out beautiful and in the end, we just loved it. That it just one of the consequences, it was hard for them to meet the schedule they did and work around it. Their price was a little bit more than some of the other people, but we went with them because of the reviews that they were able to do, and they are a very reputable company. They did an excellent job. They were pretty professional. They just did not get here when they said they would.

After Mike McCool finished yelling at me on the phone (Tuesday 6/19/12) telling me that I'm "just going to have to live with it", I responded with, The contract says the shallow end is 4', it's not, what are you going to do to fix it?  He said he'll have to get back to me.  This past Wednesday  6/20/12, I got a call from him saying his construction manager would be out to measure again.  Late Thursday I get a call saying they weren't coming Thursday, they'd be there friday.  Friday, the construction manager showed up.  I have 6" square paper cutouts representing the tile, with the lower half blue representing water, and wanted to review with him, my understanding of where we are and what we might be able to do.  He responded with "I was sent here to measure the pool, that's what I'm doing", and had no interest in discussing anything further.
They have obviously messed things up and seem to be in no hurry to fix them.  
I would highly recommend NEVER doing business with this company.  The have created a mess, the construction manager admitted they "missed", and to this point are not owning up to it. The summer is wasting away, their professionalism is far from acceptable, and their desire to right what they made wrong shows no signs of urgency.

UPDATE 6/26/2012:  I received a call today from Mike McCool.  He has told me the following:  On Friday, 6/29/2012, Swim-mor will be out to dig out the shallow end of our pool, remove the rebar, dig it deeper to 4' for the whole shallow end, and re-gunite the removed section, which will make the pool exactly as ordered.  Lifetime structural warranty remains in effect.  If this indeed happens as it's been explained, my ratings of Swim-mor will be changed dramatically for the better, as it's a clear indication to me that they have admitted their mistake, but owned up to it to make it right.  It takes a good company to right a wrong like this, because I know the cost and effort is not a trivial one. I am well pleased at the progress made today. More to come!  Hopefully all on a positive note!