Founded 2011 • With Angi since September 2012
Service Provider ResponseAs you see by my many other positive ratings, all i can say is this job went off the rails almost immediately. I felt bad it did not go well and the client was not happy. I do try very hard to do my best and give good service. This went bad right away. I did communicate multiple times with client about her cleanout. Eventually we set up a day for me to come out and give a binding estimate. My estimates are binding, if I am off I eat it, however, I am generally very good at estimating and usually very accurate. I walked through the house with Client and gave her a quote based on amount of debris that needed to be removed (cubic yards in a dumpster) and the costs of labor to remove and load the dumpster/truck. I've given a number of estimates and am almost always right on target (it's my job to be accurate in estimating). If I am off in estimating it is by a small amount. In this instance I gave an estimate of 10 cubic yards and approximately 4-5 hours with 3 workers for the basement and attic at $510. I also enlisted a company to bring a 10 cubic yard truck which they would take to the landfill for $350. Client did not have a dumpster company, I used these guys. They gave me a good price as anyway knows $350 for a ten cubic yarder is a very good price. So total of Labor and Truck was $510 + $350 = $860 As stated, I am good at estimating and if I am off, it is only minimally. The job went off the rails quickly. Facts: 1. We filled to absolutely packed capacity the 10 cubic yard truck twice and took it to the dump discarding a total of 20 cubic yards. Twice the estimate. I never make that kind of mistake in estimating cubic yards. 2. We ended up having a 4th guy that came and worked even though my estimate was for 3 guys. My original estimate was 3 guys at 4 hours (5 max) = 12-15 hours. It turned out to be 4 guys at 5+ hours = 20+ hours. This is 5+ hours (or even 8+) off my original estimate, 33% to 66% of total. I don't miss estimates by that much. 3. When we left we brought all the remaining garbage up from the basement and neatly stacked it in the garage which was attached to the driveway. We had no more room in the 10 cubic yard truck as it was filled to the max. I estimate there was another 5 cubic yards we did not transport to the dump, but left in the garage. I estimated 10 cubic yards and 12-15 total labor hours. There was 25 cubic yards and 20+ hours of labor. My explanation for this is very simple: Between the day I came and gave the estimate and the day I came to remove the debris, the client added a lot more garbage to the piles. It was clear almost immediately to me that what I saw the day I came to give the estimate and what I was being asked to remove that day were vastly different amounts of debris. I did not charge the client for the second 10 cubic yard truck dump which would have been an additional $350. I did not charge the client the extra $125/hour for the time over 4 Hours forgetting the 4th guy (I did not charge her for him at all). Prior to our visit to cleanout, I emphasize to all clients to please a) remove from the area, any items that they do not want to be discarded (accidentally or intentionally), b) if they can not physically remove an item for the area, then I ask them to clearly flag with a post-it or attach a piece of paper that states the item "stays", and/or c) if the client is still unsure of what is to be removed, then the client should stay around the work area to clearly identify any item(s) that should stay. The client did none of those things with the piece in question. It was stacked in the back with other similar pieces of furniture that were removed. It was not removed from the area, not marked with a "stay" post-it, and the client was not there as we were removing items . We had nothing to indicate that piece should stay while the others are discarded. All items in the pile were being discarded. If there was a miscommunication, I feel bad, but client was not particularly careful in protecting this furniture piece. In fact, I did feel very badly about the situation and we went and opened up the back of the truck and we were digging around for a while in a fully packed truck to try and find the linens, but short of throwing 10 cubic yards of debris out of the truck onto the driveway, we could not find the items. I felt bad, I apologized, but the situation was so poor between myself and the client, it was best at that point to just finish what we could and leave. I was taking a lose, but just wanted to close this chapter and move on. Again, I did not charge the client for a second $350 ten cubic yard dump charge. I did not charge her for the extra $125+ (and 4th guy) she owed for labor. We brought up from the basement and neatly stacked all items in the garage which would be easy enough for her family to load into another dumpster. We tried to do the best we could, but the situation was bad and best to just end it and start another day elsewhere. Thank you, Robert Klein
Service Provider ResponseThank you. All the best in your new place at the Shore. Robert
Service Provider ResponseHi, I think you put this under the wrong name, I am not in Virginia, I did not do this job. Thank you,
Service Provider ResponseThank you very much. Good luck on your new home. We are available if you or someone you know need ever needs our services again. Thank you,
Service Provider ResponseThank you very much for the review. All the best to your daughter in her new home. If you or someone you know ever needs help, even as basic as cleaning out a garage, basement, or attic and helping you get organized, do not hesitate to call. Thank you.
Service Provider ResponseHi Member, Thank you very much for the kind words. Glad was able to help. Good luck selling the house. And if you or someone you know, ever needs help with anything else, please do not hesitate to call or email. :) We do: Cleanouts (all furniture, clothing, debris, any items -- removed), cleanups, remove wall-to-wall carpet, paint, minor repairs, organize and help empty Attics, Garages, Basements). Regards, ROBERT KLEIN ROBERT'S CLEANOUTS 201-233-0994
Service Provider ResponseThank you. If you ever have anything else you need help with, please give us a call.
ROBERT'S CLEANOUTS is open:
Sunday: 8:00 AM - 7:00 PM
Monday: 8:00 AM - 9:00 PM
Tuesday: 8:00 AM - 9:00 PM
Wednesday: 8:00 AM - 9:00 PM
Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 9:00 PM
Saturday: 8:00 AM - 7:00 PM
ROBERT'S CLEANOUTS accepts the following forms of payment: Check
No, ROBERT'S CLEANOUTS does not offer eco-friendly accreditations.
No, ROBERT'S CLEANOUTS does not offer a senior discount.
ROBERT'S CLEANOUTS offers the following services: We do Cleanouts (remove all items from your house, leaving it empty, wiped down and broom-swept clean. Ready for Real Estate Showings, Closings or a New Tenant). We also do Painting, Remove Wall-to-Wall Carpets, Minor Repairs, Cleaning, Minor Demolition/Debris Removal (old sheds, detached garages, etc.). We also Organize and Clean Basements, Garages, Attics. We can do the work you need to help spruce up your property, make it clean and pretty for Real Estate showings or a new occupant.
Very few, we will try and accommodate our Clients to the best of our abilities. If we specifically do not have the expertise to do a job, we have many contacts and professional relationships, we almost certainly will be able to find the right, qualified professional for you. We specifically do not do major plumbing or electrical work.
Our junk and transport company provides reliable and affordable services to help clients get rid of unwanted items and transport goods to their desired destination. Our team of professionals is equipped with the necessary tools and equipment to efficiently remove all types of junk, including furniture, appliances, electronics, and construction debris. We also offer transportation services for clients who need to move their belongings from one location to another. Our fleet of trucks is well-maintained and can accommodate items of all sizes. Additionally, we are committed to protecting the environment by disposing of junk in an eco-friendly manner. Our goal is to provide exceptional customer service and exceed our clients' expectations.
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