ROBERT'S CLEANOUTS

My correspondence with Robert early on went well.  He tried to accommodate my needs such as a dumpster for unwanted items.  He told me that he knew someone with a truck that could take care of this.  I said yes for an extra $350.  Robert came to my house to assess the attic and basement.  He took pix and then sent me a proposal. Here it is:
Basement -- 2 Workers for 4 Hours = 8 Hours Total = $350 + $25 Supplies = $375 (Cash). 
Anticipated time for Basement w/2 workers = 4-5 Hours.  Time over 4 hours is $75 per hour.
We will Black bag items indicated in basement, and bring them upstairs and put in garage or outside by curb (you'll let us know).   There is No Heavy furniture to bring up.  Egress from Basement is across hall from basement stairs into garage.  
Plus Attic -- Adding 3rd Worker, $135 for 4 hours.  $375 + $135 = $510 (Cash).
Anticipated Time for Basement plus Attic w/3 workers = 4-5 Hours.    Time over 4 Hours is $125 per hour for 3 workers.
I accepted his proposal using 3 men.  Prior to 6/16, I corresponded with Robert via email and told him I wanted to add televisions, filing cabinet and dishwasher to clean out.  I was concerned about all the garbage and requested his opinion in getting a dumpster.  He replied that he had a friend who could take care of the removal, but would also call my township about such removal.  He did.  I opted to use Robert's suggested friend who had a a truck to remove the junk.  
lOn clean out day, a Uhaul truck, 3 men, and Robert showed up.  I thought the truck was going to be a dumpster truck.   Robert said the men would get rid of the garbage and donate the rest.  Robert accused me of adding more items than originally agreed upon.  He took pix and we emailed; I thought I was clear.  Upon arrival which was late, I reviewed with Robert again what to take out of the basement and attic.  I found that Robert didn't listen well.  I told him to leave my Hope Chest and Children's Toy Chest.  Both were ready to be taken, and I told Robert to put them back.  When things were cleared, I checked my Hope chest.  Robert had dumped the contents and did not tell me.  I was so upset.  It contained my grandmother's gifts to me and 34 years of memories.  Upon asking Robert , his cold-hearted response was, "Well, it's gone now."  I asked him how he would compensate for the mistake; he said, "How do I know what was in there?"  I found his response to be insensitive.  
Robert underestimated the contents of this job.  The truck was too small to hold everything that needed to be taken, so the men left for over an hour to get rid of the first load and then returned to load the rest.  I had to pay for this extra hour while two men were gone.  Robert and another gentleman did continue to work.  If the right size truck was rented the job would not have taken an extra hour.
In addition, the estimate included a fee for supplies.  Robert brought one box of large black bags.  I had to provide the men with more bags and masking tape.  When I was asked for the tape, I said ask Robert because I paid for the supplies.  Robert said that he had no tape, but he thought he had string in his car.  He did not have string or tape.
In the end, I had to keep reminding Robert, to take the dishwasher, filing cabinet, and TVs out of the basement.  He told me that I didn't tell him that I wanted those taken.  I told him that I had the email which clearly states that I wanted those items taken.  In the end, these items were not taken because there was no room left in the truck..  They were put in my garage.  I heard Robert tell one of the men that they could be put out the next week for my township to take.  
 When I checked the attic, there were still items in there that were not take by the end of the job.  Robert said that I didn't tell him to take those items.  Again, I clearing told him on our first meeting and on the morning of the junk removal upon his arrival.  Robert didn't listen or write anything down to note what I wanted.
I WAS SO AGGRAVATED THAT DAY; THIS WAS TRULY THE WORST EXPERIENCE I HAVE HAD WITH AN ANGIE'S LIST MEMBER PROVIDER.  I just wanted Robert gone.  
I paid him $900 which included the extra hour with no mention from Robert about compensating for those items he threw away from my Hope Chest.  He frankly didn't care.  Robert did offer to come back the next week to put the TVs, filing cabinet and dishwasher out for my township to take.  I told Robert, "Don't come back."  At that point, I just wanted him out and never wanted him back in my home.  I had my son and son-in-law put the items out on the curb the next week.
Beware if you have a large job.

The cleanout went well. I even left them alone with the door my house unlocked and told them to lock up once they were done and they did as I asked.

Robert and his helper were fast, courteous, efficient and flexible...Really great service.

I thought the two guys did a great job cleaning out a basement with 50 years of stuff. they were professional and careful with the things that we kept while removing the things we wanted to be thrown away. I would definitely recommend them.

My experience working with Robert was fantastic. He came over and gave me a fair quote. We scheduled a time and he even called my town to see if they would take the metal scrapes. I wasn't able to be home the day he worked on the shelf but when I came home, the shed was neatly placed in my yard for the town to pick up and the backyard was spotless. I would recommend Robert to any of my friends and if the opportunity arises, I will hire him again.

It went very well They did a great job and the inspection went without a hitch.

Both of the workers were extremely nice. They could not have been nicer. I would recommend them to anyone. However, we almost didn't go with the company because of the woman we spoke with on the phone. We believe she was trying to price gouge us and she was very rude. I think that her boss should make her take a course on manners.

Robert was responsive to phone calls and emails, was on time and professional and, most importantly, did a good and thorough job. We have no complaints and recommend his services highly.

Robert was responsive to phone calls and emails, was on time and professional and, most importantly, did a good and thorough job. We have no complaints and recommend his services highly.

The job as noted above consisted of moving many large and heavy pieces out of the basement, sorting between garbage and metal and then staging to get ready for the driver to haul it away. In addition, several pieces of furniture had to be moved downstairs as per my request and that was also accomplished.
I also hired Robert for the housecleaning due to the fact that he knew the house well. While not excellent, as there were some areas that I had to reclean, it was a vast improvement vs. what it had looked like before.

Job went very smooth. Robert was on time and price was very fair. He was very prompt in response.

Robert Klein, the owner, was very responsive to calls and emails and set up the schedule for the work very quickly. All necessary insurance and permits for the condo building were gotten by Robert without any problems and work started immediately. The walls were badly damaged, as were the floors, but the painting and patching were done and the condo looked great. Floors were cleaned and all garbage was disposed of, leaving an immaculate apartment ready for the new tenant.

Robert Klein, the owner was very responsive by email and phone and set up the work immediately.
He and his crew were very efficient and did a fabulous job. His prices were very reasonable and he was very accommodating
with his time schedule. Job was done in record time and tenants were able to move in quickly.
Being a realtor, I have many houses that need to be emptied and cleaned out for new buyers and tenants. I will definitely be using this
Company again.

From beginning to end, the above project went well. There were no unforseen problems. I am also confident, if issues arose, Robert would have resolved them quickly and efficiently. I highly recommend him for any of the services he provides. He not only conducts his service in a professional manner but makes every effort to work with you so the project is completed to your satisfaction. I highly recommend him. You are in and quot;good handsand quot;.