I am sorry you are unhappy with the service. I've read the review multiple times to make sure I didn't miss anything, and it seems like the some total of what has made you this this unhappy is the fact that you did not receive any notice of our coming, and that we just showed up. To the point, it wasn't the actual quality of the work, it wasn't the price, it was 100% an issue with notification. As you illustrated with all caps, "I NEVER received a call from the company." This created an issue because your husband became "angry" at you. Customer service has to walk an odd line between obligatory attrition and acknowledging facts. Just last week, a lady was scheduled for service and told she was 8-10 AM and "first job of the day". When we didn't show up till 8:45, she acted as if we were late, because if she was the first job of the day, why wouldn't we be there right at 8? We try to explain that we told her 8-10 because that's the window for arrival, as we have things we have to do to be ready for service, but in the end, we have to apologize though, honestly, we didn't do anything wrong. I apologize that you were so unhappy with our service, or truly the notification aspect of our service, that you will never use us again or Angie's List. That being said, I want to break the fourth wall on this review and move past the apology and into the facts of what actually happened. I want to say, respectfully, none of these facts are meant to embarrass or upset you in any way. We just want to share the full story of what happened so that people reading the review don't misinterpret our service. The truth is that this review has so many inaccurate facts, you'd think it was a presidential debate. Here are the unquestionable, inarguable facts: Mrs. Woods booked service with us on 7/12/12 at 11:31 AM. This is recorded in our database as the date and time her account was created. FACT An email was sent to Mrs. Woods email address at 7/13/12 at 1:11 AM. This email contained the DATE OF SERVICE, with a subject line of "Your service from Atlanta's Best Gutter Cleaners is scheduled for MONDAY, 7/23/2012". The date is repeated in the body of the email as well as the subject line. The date and time come from the sent time of the email, of which we still have a copy. FACT This means that just over 12 hours after Mrs. Woods booked service with us, she was sent her date of service, which gave her 8 business days (10 days) notice of the service date. FACT On 7/20/12, Gable Marynell, a csr in our office, called the only phone number that Mrs. Woods provided us, a number ending in 3585, at 3:13 PM with a time window for the service on 7/23/12. Just like the analogy I used, The Woods home was first of the day. I’m not sure if we spoke to the Woods on 7/20 or just left a message at 3585, and I’m not sure if we said 8-10 or 8-11, but the facts are that we did call on 7/20 and we did either speak to someone or leave a message. This is supported by the computerized call log, which logs all outgoing and incoming calls. The call lasted 1:14 minutes. It appears to us as such: "7017","770-(removed for privacy)-3585","00:01:14","Answered","07/20/12 3:13 pm","Gable Marynell <7017>","outbound" FACT In all honesty, we gave as much notification as any company could without appear as harassing. We would have called more numbers, but the 3585 number is the only telephone number we were provided. We would have email more email addressed, but we were only given one of those as well. We are in the unique situation where we are apologizing, however there is absolutely nothing we could have done any better. The experience you gave an F rating for is the same quality of notification we’ve given to everybody else, and it’s earned us over 220 A’s. I didn’t research these facts to prove you wrong; I was legitimately trying to find our misstep so we could correct it in the future. I didn’t list these facts here to argue or embarrass; I just felt a duty to provide the facts for any potential customer who read your review. Your review is completely factually untrue, but how you feel about the service can never be false. You are upset, and given the situation, I’m left with a a riddle: When everything goes right, but the customer is unhappy anyways, how do rectify the matter? It almost sounds like a philosophical question. How does one correct was is not wrong? It is a question for a smarter man than I.