Storm Master South Co Inc

Having had good luck using Angie’s List to find a carpet cleaning company, I went looking for a company to replace our gutters and add gutter guards. Stormmaster had stellar reviews, none less than an "A", so I thought I couldn’t go wrong. We called, and Larry came out to discuss the job, the concerns we had with the current gutter configuration, and the pricing. Specifically, we had one long run in the back, second story that only had one downspout, and wasn’t sloped enough to deal with all of the water coming off. We had pooling in a section of that gutter, causing icing issues in the winter, and mosquito issues in the summer. We asked for it to be switched to two downspouts, with the appropriate sloping (high in the center, low at the ends at the downspouts). We were given a price for the job of just under $2100. We did not get any prices from any other firms, as we were looking for quality, and not looking for a bargain basement job. We scheduled the job for Tuesday, January 3. That day was raining, and they did not come out. I had to call them to confirm that they weren’t going to come out that day, and that they’d come out the next day. The next day the installers showed up promptly and got to work. We have a small patio, on which we have a tiny camping trailer (4.5’ high, 5’ wide, 10’ long). I asked them if they needed it moved, one of them asked if the roof was hard, as if he was going to climb on it. I told him no, and we rotated it out of the way. One guy started working on the multiple short runs on the front of the house using a ladder. It did not appear as though he was using any kind of level to determine whether the gutter had the correct slope, but I figured he was eyeballing it, and could see that it was sloped towards the downspout. Meanwhile, the other guy was fabricating the gutters out of the truck. I see the really long one for the second story on the back and ask him to confirm that there were going to be two downspouts. “No. Only one.” My reply – ‘No. It’s supposed to have 2. Check your paperwork.’ “Paperwork says 1.” ‘Check again.’ He looks again, then cuts a second hole for the second downspout. It didn’t occur to me that he needed to trash the one that he’d made, and re-make it, longer by about 8 inches to have both downspouts run down the side of the house instead of having one go down the side, and the afterthought one run down the back of the house. He ended up doing some sort of jerry-rig thing that looked like the afterthought that it was. The downspout on that one ran down the back of the house, and was turned at the end to deposit its contents into the small 12 foot run on the back of the garage one story below. Not a bad idea, ASSUMING THAT THE LOWER RUN WAS SLOPED TO ITS OWN DOWNSPOUT, INSTEAD OF SLOPING UPHILL. When they were finished, just looking at the house, I thought that a couple of the runs in the front of the house looked rather level. Level gutters are aesthetically pleasing to the eye, but don’t function as designed. Water runs downhill. With no slope, water sits there, stagnates, and becomes a mosquito breeding area in the summer, and an ice filled, heavy log in the winter. I had initially paid them about 25% when I scheduled the job. When they finished that day, I gave them 50%, and told them that I’d have my husband check it, and we’d pay the remaining 25% if all was well. They left, and I pulled out my level and my ladder. Of the front 4 runs, one was dead level – literally on the bubble. One was slightly sloped, but still, the bubble was within the two lines of the level. The other two, I don’t recall. One was definitely ok, the other one, I don’t recall. We didn’t check the level on the back of the garage immediately, only after we’d called Larry to have him come out and see what the job looked like. We measured it several different ways, because we were sure we were looking at things incorrectly. Nope. It truly was sloping uphill from the downspout. This became quite obvious when we had freezing rain and snow on Saturday, Jan 7, and the back end of that gutter became an ice-filled brick. My husband called Larry the day they installed them and told him that the job was unacceptable, and that they needed to fix it before they got the final 25%. Larry was supposed to come out on Saturday, Jan 7, but couldn’t because of the snow. He arranged with my husband to come out the following Thursday or Friday, weather permitting, with a crew to replace the long run in the back. He did not call between Saturday and Thursday to confirm. Thursday came (today), weather was beautiful (in the high 50’s, trending towards low 60’s), and nobody showed. Tomorrow is Friday - I'll update if they show up. The good - all of the guys we spoke with were personable enough. - The quality of the gutters and gutter guards looks just fine - They cleaned up the site, and actively looked for any dropped screws - The work looks neat The bad - The idea that someone would think it ok to climb up on a trailer to access a roofline (although he never stated that was his intention, I inferred it from his asking if the roof was hard.) - Several of the gutters were not sloped enough, and one was sloped uphill - The long run, second story was not installed as requested. I’ll update this when it gets fixed, but I cannot in good conscience refer any business their way. I can only assume, given the previous reviews, that the crew that did our job was not the crew that did the jobs that were reviewed.

These guys did a great job. They were able to offer a high gauge aluminun on both gutters and downspouts. Also, a very unique option called "SpoutOff." We have a three-story house. I'm able to access the gutters on the lower half of the house but not the top level. The SpoutOff is an enlarged drain attached to a removable downspout; I can easily remove the entire downspout to inspect the drain opening.
Everyone worked very hard, cleaned up and hauled away all the old material. The new gutters look great and work perfectly.

unknown

Overall, I was pleased with the job that Storm Master did on my gutters.  They had the best price around, which was fantastic, and the work was done quickly.  The only thing I didn't love was that they threw all the leaves that were in my old gutters into my flower garden.  Other than that though, I have no complaints and would definitely recommend them.

Great.

We had contacted a couple companies for estimates and we very pleased with the customer service of storm masters. Every encounter was very professional. They were on time and efficient. No issues with the pricing. I would recommend them to others

Their service was great. Gutters were installed ... very efficient and courteous.

My neighbor recommended them. They were very good. He did not push things on me. He evaluated what I needed and only recommended the work that was needed. They all seemed competent. They did the work efficiently, quickly and cleaned up after themselves. They showed up when they said they would. I would use them again.

He was responsive. He came out and gave the quote. He did a good job. I was satisfied. The thing that stood out about this company was their promise. The price was pretty good. They showed up when they said they were going to come and they were real cool.

They came out quickly and gave me a bid. They recommended some changes in the existing gutter arrangement when I explained problems I was having. The bid was almost identical to another reputable company. I selected heavy duty gutters with helmets and that is reflected in the price above. I could have gotten basic gutter for about half that cost.
The helmets have a lifetime (mine as owner not the product) nontransferable warranty. I could have selected a twenty year transferable if I had wished. The warranty guarantees cleanout if they ever become plugged durting the period. This is what sold me on it. I don't want to be bottered with cleaning the gutters twice a year.

Overall it went well. Timing was a little off. I had called the office to confirm when the crew would be at my house (I was already moved and needed to time getting home to meet them). They told me between 12-1 but when I got the call that they were on their way it was 9:45. Early but made it a bit of a rush. When they showed up though they went to work very quickly and were done fast. The guys even helped me screw in some siding that had come off during a recent storm (other side of the house from the down spout and about 35' in the air).

They scheduled an appointment but were able to come out the same day to give an estimate. They were very competive but thanks to an Angies list coupon I got a better deal

Storm Master promptly responded to my request for and estimate, gave me a fair price, and were very accommodating at working around the schedule of my roofers who had to finish their work before the gutters could be replaced. I selected Storm Master before becoming an Angies list member because they had done my original "whole-house" gutter replacement back in 2009 and I was very satisfied with both their work and their price.

When done, will complete, awaiting completion

It went really well overall. They took down the old guttering, put up the new and installed the leaf covers. In a normal, steady rain it all works well. In a downpour, the leaf covers don't seem to catch the water, but I guess that is the nature of the beast. I have had them out for additional work, and the guy they send out ( I forget his name) is smart, efficient, seems genuinely interested in determining what the problem is and provides the solution with an option that if his solution does not work out he is happy to try something else which might work. He is an outstanding asset to his company, and their saving grace in my mind. I really would use this company again.

A very good job. Fit me in within a week. Cleaned up job site when done. They had a truck problem which delayed them, but they called to tell me.

The salesperson was very nice and answered all my questions. She even called to answer the ones she didn't know. I had additional questions and called and spoke to the owner who was also nice and took the time to explain things to me. The three guys who showed up to do the work were friendly and did a great job. They called me when they were coming and arrived on time. They did a great job as far as I can see and told me they would come right back if there was any problem with the new gutters.