Founded 1999 • With Angi since June 2010
Amenities
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Verified Reviews
Service Provider Response
Thanks so much [Member Name Removed]!! It was our pleasure to help. Thank you for your great review!Service Provider Response
Our company doesn't "try to diagnose problems over the phone." We do sometimes offer simple suggestions to correct an issue prior to having a repairman out. (as many honest companies do) Often a newer major appliance merely needs a computer "reset." Many computerized appliances today are very much like a home computer--and sometimes need a reset after a power interruption. Since honesty isn't commonplace in today's world, some customers (such as this one) tend to not trust honesty when they get it. We do not service every brand of microwave--it's likely this customer had a brand we don't service. We kindly tried to help him anyway. We're not sure why he was allowed to post a very negative review when he did not hire our company for service.Service Provider Response
Thank you!! We were happy to help you, especially since we don't do service in your area. We appreciate your review!Service Provider Response
Please see this same customer's review from one year prior--when we worked on this same dryer--we've copied and pasted it here: "Mark responded quickly after the sandy storm. We had electrical damage to our dryer. Mark ordered the board and completed work within days of request. He also repaired a drum problem that we had been dealing with for an extended period of time out fear for cost. It was a very fair price for work completed. We would use his service again and recommend him to friends or family." As for not scheduling an appointment the 2nd time around, Mark honestly informed the customer it wasn't cost-effective to repair this dryer again. We stand by that. As for "Googling" to find out what the problem was--our company doesn't "google" how to repair appliances. Mark was referring to the office manager looking up service specs on the manufacturers' site.Service Provider Response
Thank you for your business and review!!Service Provider Response
Thank you for your business and review!!Service Provider Response
Thank you for your business and review!!Other Information
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