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Mark Tuz Appliance Repair INC

4.5(
11
)

Appliance Repair

About us

Mark has 45 years of experience repairing major kitchen and laundry appliances. He is honest and fairly priced. Mark repairs most brands of major appliances. He is also an authorized Frigidaire and Electrolux service tech, performing repairs under manufacturers warranty and Extended Service contracts for Frigidaire and Electrolux.

Business highlights

26 years of trusted experience
Family Owned & Operated

Services we offer

Major appliance repair: Refrigerators, freezers, washers, dryers, dishwashers, ranges, etc.

Services we don't offer

We don't sell appliances or appliance parts. We only order/sell appliance parts that we are going to install.

Amenities

Warranties
Yes

Accepted payment methods

Check
Financing Available

Reviews

4.911 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
0%
3
9%
2
0%
1
9%
Rating CategoryRating out of 5
quality
4.8
value
4.9
professionalism
4.8
responsiveness
4.9
punctuality
5.0
Write a review
Showing 1-11 of 11 reviews
Dan B.
09/2023
5.0
appliance repair
  + -1 more
I had a refrigerator that stopped cooling. Mark Tuz came out quickly and repaired my refrigerator with a part he had on his truck. His prices were very fair. I could not be happier. My refrigerator is now running perfectly.
Description of Work: Refrigerator repair
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert D.
04/2020
5.0
appliance repair
  + -1 more
Mark, you are a genius, you successfully diagnosed a problem with my old freezer in a matter of moments. It turns out that the broken part is now obsolete, and no one carries it anymore. Mark researched the part and found a replacement. The part was ordered and it arrived very fast and the installation was just 30 minutes and the freeze works great again. Honest, reliable, and great service prices. I would highly recommend Mark to any of my friends with no hesitation!
Description of Work: Repaired Freezer
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Response from Mark Tuz Appliance Repair INC
Thanks so much [Member Name Removed]!! It was our pleasure to help. Thank you for your great review!
Tom L.
08/2016
1.0
appliance repair
  + -1 more
Terrible . Tried to schedule a service appointment, the contact tried to diagnose problem over the phone, was incorrect, but insisted otherwise. Lousy customer service!
Description of Work: Microwave repair
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
Response from Mark Tuz Appliance Repair INC
Our company doesn't "try to diagnose problems over the phone." We do sometimes offer simple suggestions to correct an issue prior to having a repairman out. (as many honest companies do) Often a newer major appliance merely needs a computer "reset." Many computerized appliances today are very much like a home computer--and sometimes need a reset after a power interruption. Since honesty isn't commonplace in today's world, some customers (such as this one) tend to not trust honesty when they get it. We do not service every brand of microwave--it's likely this customer had a brand we don't service. We kindly tried to help him anyway. We're not sure why he was allowed to post a very negative review when he did not hire our company for service.
Max Z.
10/2014
5.0
appliance repair
  + -1 more
I called to have Mark come in to check out my washing machine which was giving me an error code and wasnt operating at all. Without even having to come in, Nancy called me back and told me which steps to take to fix the problem on my own. I was very pleasantly surprised and thankful for their service. Ill definitely be going to them the next time one of my appliances acts up. Thanks again!
Description of Work: They resolved a washing machine problem over the phone.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mark Tuz Appliance Repair INC
Thank you!! We were happy to help you, especially since we don't do service in your area. We appreciate your review!
michele G.
01/2014
3.0
appliance repair
  + -1 more
See comments above
Description of Work: We rated Mark yesterday from a service call on Sat. We were happy with his initial response and repair. However we had to call him back out for same issue. He did respond today but couldnt resolve issue. He mentioned his Wife googled the issue which we found odd. He did not troubleshoot and told us it could be the circuit board again which he replaced 1 yr ago. He did refund us for part replaced and charged us for trip/labor. We decided to call another company from Angies List who turned out to be very knowlegeable. He pulled cover off and found issue quickly and replaced it. His rate was fair. Its disappointing that Mark didnt work out . Nice guy
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$80
Response from Mark Tuz Appliance Repair INC
Please see this same customer's review from one year prior--when we worked on this same dryer--we've copied and pasted it here: "Mark responded quickly after the sandy storm. We had electrical damage to our dryer. Mark ordered the board and completed work within days of request. He also repaired a drum problem that we had been dealing with for an extended period of time out fear for cost. It was a very fair price for work completed. We would use his service again and recommend him to friends or family." As for not scheduling an appointment the 2nd time around, Mark honestly informed the customer it wasn't cost-effective to repair this dryer again. We stand by that. As for "Googling" to find out what the problem was--our company doesn't "google" how to repair appliances. Mark was referring to the office manager looking up service specs on the manufacturers' site.
Gloria R.
07/2013
5.0
appliance repair
  + -1 more
Very prompt and professional. Was knowledgeable about my appliance and fixed it well. Would use him again.
Description of Work: My dishwasher was not heating to dry.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from Mark Tuz Appliance Repair INC
Thank you!! We greatly appreciate your business and review!!
michele G.
01/2013
5.0
appliance repair
  + -1 more
The work went very well, story listed above_
Description of Work: Mark responded quickly after the sandy storm. We had electrical damage to our dryer. Mark ordered the board and completed work within days of request. He also repaired a drum problem that we had been dealing with for an extended period of time out fear for cost. It was a very fair price for work completed. We would use his service again and recommend him to friends or family.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Mark Tuz Appliance Repair INC
Thank you for your business and review!!
Candice G.
06/2012
5.0
appliance repair
  + -1 more
Mark was a pleasure to deal with. He was courteous, prompt and new what the problem was before he walked into my house. He was fast and I would recommend him to everyone. Thank you for your services.
Description of Work: Mark was a pleasure to deal with. He was courteous, prompt and new what the problem was before he walked into my house. He was fast and I would recommend him to everyone. Thank you for your services.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$153
Response from Mark Tuz Appliance Repair INC
Thank you for your business and review!!
Patricia A.
04/2012
5.0
appliance repair
  + -1 more
He is an honest man who does not try to over charge you and he is a great resource to have.
Description of Work: He has helped me with several appliance repairs.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mark Tuz Appliance Repair INC
Thank you for your business and review!!
Joseph T.
10/2011
5.0
appliance repair
  + -1 more
The gentleman that came to fix my refrigerator was very helpful and knowledgeable of what he was doing. He was also very professional. I would recommend him to others.
Description of Work: My Electrolux refrigerator was under warranty and they came out to service it.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Mark Tuz Appliance Repair INC
Thank you for your business and review!!

    Contact information

    428 TILLER AVE, Beachwood, NJ 08722

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 4:30 PM
    Wednesday:
    8:30 AM - 4:30 PM
    Thursday:
    8:30 AM - 4:30 PM
    Friday:
    8:30 AM - 3:30 PM
    Saturday:
    9:00 AM - 1:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Appliance Repair

    FAQ

    Mark Tuz Appliance Repair INC is currently rated 4.5 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 4:30 PM

    Tuesday: 8:30 AM - 4:30 PM

    Wednesday: 8:30 AM - 4:30 PM

    Thursday: 8:30 AM - 4:30 PM

    Friday: 8:30 AM - 3:30 PM

    Saturday: 9:00 AM - 1:00 PM

    Mark Tuz Appliance Repair INC accepts the following forms of payment: Check,Financing Available
    No, Mark Tuz Appliance Repair INC does not offer free project estimates.
    No, Mark Tuz Appliance Repair INC does not offer eco-friendly accreditations.
    No, Mark Tuz Appliance Repair INC does not offer a senior discount.
    No, Mark Tuz Appliance Repair INC does not offer emergency services.
    Yes, Mark Tuz Appliance Repair INC offers warranties.
    Mark Tuz Appliance Repair INC offers the following services: Major appliance repair: Refrigerators, freezers, washers, dryers, dishwashers, ranges, etc.
    We don't sell appliances or appliance parts. We only order/sell appliance parts that we are going to install.

    Contact information

    428 TILLER AVE, Beachwood, NJ 08722

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 4:30 PM
    Wednesday:
    8:30 AM - 4:30 PM
    Thursday:
    8:30 AM - 4:30 PM
    Friday:
    8:30 AM - 3:30 PM
    Saturday:
    9:00 AM - 1:00 PM