Mark Tuz Appliance Repair INC
About us
Mark has 45 years of experience repairing major kitchen and laundry appliances. He is honest and fairly priced. Mark repairs most brands of major appliances. He is also an authorized Frigidaire and Electrolux service tech, performing repairs under manufacturers warranty and Extended Service contracts for Frigidaire and Electrolux.
Business highlights
26 years of experience
Services we offer
Major appliance repair: Refrigerators, dishwashers, dryers, etc., freezers, ranges, washers
Reviews
4.69 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 11% |
Showing 1-9 of 9 reviews
Dan B.
Sep 2023
I had a refrigerator that stopped cooling. Mark Tuz came out quickly and repaired my refrigerator with a part he had on his truck. His prices were very fair. I could not be happier. My refrigerator is now running perfectly.
Carolyn P.
Sep 2023
This company is a nightmare Mark came to diagnose my dryer and why it was making such a loud banging noise he said it was the blower motor I told him to order the part he charged me $95 dollars for the initial visit came back with the part and proceeded to try and fix it he was having a problem getting the blower motor off so he started breaking it in pieces with a wrench then used a torch to try and loosen it and burnt the motor then told me he had to order a new motor left the house and left the dryer in pieces all over the garage I called a new company to come evaluate it I was told that the motor was totally burnt and the dryer had to be replaced I will tell all of you never use this company again horrible had to get a whole new dryer and when my husband called them the woman who answered the phone was very nasty and cursed my husband out no people skills and an all around terrible company the worst I have ever dealt with
Response from Mark Tuz Appliance Repair INC
"This is a completely false review. My company was contacted by a local duct/vent cleaning company, and asked me to assist in diagnosing this person's dryer after their company cleaned her dryer vent. After the other company finished cleaning this customer's dryer vent, the dryer would no longer start. I went to this person's home and took apart the dryer to assess the problem. I found that the blower wheel was broken. In trying to remove the broken blower wheel from the motor (they're attached) I needed to loosen the connection using my torch. At no time was any damage done to her dryer by me. When I arrived at her home, this dryer already had a broken blower wheel. After determining the needed parts and costs, this customer declined to have her dryer repaired. She paid my usual service charge (which was greatly discounted by me, even after spending well over an hour disassembling her dryer.) Two weeks later, this customer had a man call my company, and my wife answered. This man demanded a refund of the service charge they paid my company--he stated "We had to buy a new dryer." My wife ended the conversation with this man due to his extremely angry nature. My wife then called the dryer vent company who created the dryer issue to begin with. My wife was told that indeed THEY purchased a new dryer for Mrs. [Member Name Removed], and they also mailed out a check to cover the cost of my service charge. When my wife called this customer to tell her that I would call as soon as I got back in the office, and that they would be receiving a refund of our service charge, she went on an angry tirade, threatening to "ruin" my business. This woman has been leaving the same angry review on numerous sites across the internet. She should be aware that what she is doing easily falls into the category of illegal slander and defamation. My company will be contacting an attorney regarding these false, malicious reviews."
Robert D.
Apr 2020
Mark, you are a genius, you successfully diagnosed a problem with my old freezer in a matter of moments. It turns out that the broken part is now obsolete, and no one carries it anymore. Mark researched the part and found a replacement. The part was ordered and it arrived very fast and the installation was just 30 minutes and the freeze works great again. Honest, reliable, and great service prices. I would highly recommend Mark to any of my friends with no hesitation!
Response from Mark Tuz Appliance Repair INC
"Thanks so much [Member Name Removed]!! It was our pleasure to help. Thank you for your great review!"
Max Z.
Oct 2014
I called to have Mark come in to check out my washing machine which was giving me an error code and wasnt operating at all. Without even having to come in, Nancy called me back and told me which steps to take to fix the problem on my own. I was very pleasantly surprised and thankful for their service. Ill definitely be going to them the next time one of my appliances acts up. Thanks again!
Response from Mark Tuz Appliance Repair INC
"Thank you!! We were happy to help you, especially since we don't do service in your area. We appreciate your review!"
Gloria R.
Jul 2013
Very prompt and professional. Was knowledgeable about my appliance and fixed it well. Would use him again.
Response from Mark Tuz Appliance Repair INC
"Thank you!! We greatly appreciate your business and review!!"
Michele G.
Jan 2013
The work went very well, story listed above_
Response from Mark Tuz Appliance Repair INC
"Thank you for your business and review!!"
Candice G.
Jun 2012
Mark was a pleasure to deal with. He was courteous, prompt and new what the problem was before he walked into my house. He was fast and I would recommend him to everyone. Thank you for your services.
Response from Mark Tuz Appliance Repair INC
"Thank you for your business and review!!"
Patricia A.
Apr 2012
He is an honest man who does not try to over charge you and he is a great resource to have.
Response from Mark Tuz Appliance Repair INC
"Thank you for your business and review!!"
Joseph T.
Oct 2011
The gentleman that came to fix my refrigerator was very helpful and knowledgeable of what he was doing. He was also very professional. I would recommend him to others.
Response from Mark Tuz Appliance Repair INC
"Thank you for your business and review!!"
Licensing
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FAQ
Mark Tuz Appliance Repair INC is currently rated 4.6 overall out of 5.
No, Mark Tuz Appliance Repair INC does not offer free project estimates.
No, Mark Tuz Appliance Repair INC does not offer eco-friendly accreditations.
No, Mark Tuz Appliance Repair INC does not offer a senior discount.
No, Mark Tuz Appliance Repair INC does not offer emergency services.
No, Mark Tuz Appliance Repair INC does not offer warranties.