Total Climate Control

Hired through Home Depot to install central heat pump. The work was completed and the system is running well. The techs did a good job and were polite and cleaned up after themselves. However: - I specifically purchased the Elite version of the heat pump, which the salesperson told me met the new standards for energy rebates. It now appears that it does not. Net loss of about $2600. - Some of the fins/radiator inside the condenser housing were damaged before the install was even finished (off the truck?). I asked the techs if it was a problem, but was probably too wishy washy about it (and wanted it installed because of a heat wave coming) so I didn't demand a replacement or promise that it would be covered if there was a problem. It didn't leak, so maybe OK? - Since we had two HD credit cards already, I asked if we could split the cost between them and get the 24-months interest free programs, and was told it would be fine (have the confirmation in writing). The techs even had to connect with someone at the office to make sure it went right. It didn't. They ended up being 6-months plans. I emailed about getting them switched several times and each time the request would get forwarded to our salesperson, who never responded. Eventually we had to get another loan with a high interest rate, and it will cost us about $1200 in interest. Is the pump worth $3800 more than we were planning on? Maybe. We'll see when winter kicks in. Certainly we'll never recoup the cost in our lifetime, but there were many reasons we purchased. Mixed experience. Was happy with the process until the end, when it's too late to do anything about it. But we have a functioning system. I think we're supposed to have a year of service as well, but I've received no information about it. Hoping nothing goes wrong. If you are big on attention to detail, follow up, and after sale customer service, be careful.

timely

T.c.c. arrived quickly during the "covid 19 pandemic" did the job professionally. The company I work for refused to come out. T.c.c. made my house sale happen, I was able to close the deal on time. Thank you.

New furnace installed 2 years ago. Install was quick and professional. On time and as quoted. After a few furnace adjustments and a repair. All is well.

they where quick to get back to me, on time and professional.

They were prompt, they were quick, they were very professional! I would definitely recommend them!

Tech was held up on a previous job, I called to verify the window of time and was informed it would be late. I asked to be called when the tech was en route and they did so not too much time was wasted.

All over excellent service.

Excellent service. Moved up the appointment and finished the project sooner.

Quick service and friendly staff at a reasonable price. Will definitely be using them again.

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The gentleman who came was very personable, explained everything to me and did the work fast and with no disruption to my household.

From the first call to Steve, to shaking the techs hand Joe this team did a stellar job. Very professional service.

Installed two Mitsubishi splits and the work was done in a professional manner by techs who knew what they were doing, were cognizant of the home interior and worked hard not to destroy any of the exterior vegetation during installation. I would without any hesitation recommend this firm to others looking for this type of an upgrade.

Work is scheduled for next week.

The technician was great and very knowledgeable

He was great.

The initial meeting was good, the price was right, the crew arrived on time however they did take longer than originally estimated. There was a leak that we noticed the following day and it wasn't made clear that it wasn't something of concern since it would stop on its own. Unfortunately we didn't here back from them until we called for the yearly maintenance and then indicated that the leak hadn't been addressed. That was when the part that was leaking was finally replaced. In all, even though the crew that came to do the work did a good job the person who is in charge of scheduling and customer service should be following up better.

The problem was diagnosed quickly and appropriate adjustments made.

Total Climate Control did s great job.

Matthew Rabideau is very professional and responsive. There were some initial problems with the installation. Matt promptly sent technicans to fix the problems. I liked his work, so we hired Total Climate Control for another project also.