PODS Moving and Storage

Absolutely the worst. Grossly incompetent and horrendous customer service. My Pod was lost in transit, it took three calls on the day delivery was promised before I was told this and then told there was no way to reach the operations side of the business to track it. Then I was told it was in Massachusetts by one representative while another called my cell to say it was in NewHampshire. I was then told I would have to wait another week for my delivery. There is no accountability and no one cares even a little bit. It is obvious they loose containers and blow off dates regularly. Just outrageous. Nashua manager refused to make delivery to Concord when Pod was located at his facility on day promised for delivery — told I had to wait a week!!! And there is no direct phone number; just a call center with horrible hold times.

The initial delivery went fine. They arrived in the window they said they would. The driver who dropped off the units was very polite and professional. The delivery to my new home was another story. Every company experiences problems but how they are handled makes all the difference in the world. As suggested, I scheduled my movers and delivery for the day after I purchased my new place. I was supposed to get my delivery window online the night before. I received no notice so I called the 800 number and waited about 15 minutes due to high call volume. The customer service representative was very polite and said that something must be wrong with the computers in New England because they were receiving many calls from that area about no delivery times. They said that everyone in the local office is gone no later than 5PM and there was nothing I could do but call the local office the next morning. I called the next morning and received my delivery times. The first was due at 11:15AM and the second at 2:15PM. After 3 phone calls telling me my containers were en route and due within 30 minutes, they finally arrived at 7:30PM. I had hired movers because packing myself took a month and I needed to unpack in a short time. After the third call where I was assured that they would be here by 4:30, I confirmed my mover to come at that time. The movers arrived at 4:30 and waited 90 minutes. I was charged for their travel time and the time here for a total of 3 hours at $130 per hour. To make matters worse, the movers were booked solid for the next week and could not come back. My vacation time taken from work was limited and I could not be here the following week. My son and I were now sleeping on the floor of our new home. My biggest issue was the dishonesty. The customer service reps had the patience of saints and were not at fault. They were told repeatedly that the containers were on their way by the local Nashua office and were passing that information on to me. Each time I called they checked the drivers route and said that what I was told prior did not make sense. If they and I had been told the truth, I would have cancelled the movers and saved the $330 I was charged. As a result of having to make alternate plans at the last minute, a move that should have cost me under $500 ended up costing me over $1,000 to have unpacking done on a Sunday. I have called customer service and complained. When I call the local number it goes to a central answering area so I have not been able to speak to the Nashua facility directly. I would never, ever, recommend this company to anyone. Pay professional movers to store and deliver your furniture. It will be cheaper in the long run.