Founded 1996 • With Angi since June 2009
Service Provider ResponseMs. [Member Name Removed], we are happy to hear your project was done to your satisfaction. However, we cannot take credit for anothers work. Your review needs to be directed to the company who has done the work. We do not employ anyone named Wayne", nor have we performed work at the address in your review.
Service Provider ResponseDesired Resolution 1: The pads with the cracks be replaced. Response: Not accepted. Our informational folder was presented to the Customer upon our first meeting at their home on April 16, 2013, in addition to photo books and large, matted photos for their review. Our folders contain our company’s informational sheet, a business card, a brochure, color charts for integral color and antique coloring and our Crack Warranty, which has been in place since 2009. We reviewed all of this information at the Customers dining table. We also provided reference patios for them to contact our previous customers & visit in person. The concrete is cracking, as it should, in all of the straight line control joints we placed in the concrete. There is cracking in an area the Customer requested design jointing be placed, to follow the curvature of the pool. Design control jointing is specifically noted that it may not control cracking, and any cracking less than ¼” are specifically excluded from our warranty. Desire Resolution 2: Moore’s Concrete seal the patio for 2 years or replace two pads with tripping hazard and incorrect slope. Response: No accepted. The heights were established by the Pool Contractor when he set the pool, so we were limited in what we could do with regard to slope/drainage. Another option would have been to slope drainage back towards the house/foundation, which is not correct. Based on our measurements, there are no areas presenting a tripping hazard of more than ¼” height difference, which is industry tolerance. The offer we made on June 16 was that a container of sealer maintenance product be provided to them free of charge. (Build-up from application of another coat of sealer may cause slick spots). To date, we have not received a response from the Customer as to this offer. Desire Resolution 3: Replace pads that have no rebar Response: Not accepted The area for the pads at the base of the steps was the access point for equipment traveling back and forth. It may well be that they may not have rebar placed in a 3’ grid, due to size (appx. 7’ x 5’, 4’ x 4’) and location. Those pads are not cracked and are a non-issue. It was necessary to complete the patio in two hours, due to its size and design, coupled with high temperatures. It would have been a significant error by us, to attempt that patio, with both stamped and broomed sections, of that size and in that heat. There is no guarantee of color matching in multiple concrete orders. The slight color difference was resolved last July by the application of multiple antique release colors. (Most customers receive only one antique color). We understand how important every project is that we do at each of our Customers’ homes. The concrete work we provided is beautiful and structurally sound. Their patio is of the same quality and workmanship as the patios they went to visit in person. They have been using and enjoying their pool patio fully since July 2013. Threatening legal action because emails/messages are not returned immediately and questioning our professional skills and integrity serve little to no purpose, other than creating a negative work environment and relationship. Unfortunately, the relationship has now deteriorated to one where no Homeowner/Contractor or Contractor/Homeowner trust remains. It is disappointing that there seems little chance to reasonably satisfy this Customer.
Service Provider ResponseWe understand that we won't win the project if we don't put in an estimate. The member was in need of an evening appointment, at either 5:30 - 6:00 due to her work location & hours. She was advised that our last evening appointments are scheduled for 5:00. I offered to go to the residence to at least get an idea as to what she was requesting an estimate on, to "get the ball rolling", so to speak, which was declined.
Service Provider ResponseWe do apologize, however we had a family medical emergency on the 16th. As a family owned business, this emergency had our offices closed for the week. We are planning to be back in the office Tuesday the 27th.
Service Provider ResponseI did speak with [member name removed] on May 30, 2013. His request was for L3000AE with sawcut joints. I educated [member name removed] that the 3000 means 3,000psi limestone mix. I explained that we pour a stronger mix minimum of 4,000psi , using a sand gravel mix, handfinish the concrete and place handcut control joints. I indicated to him that we would not be willing to lessen our standards to meet his specifications if he continued to want 3,000psi concrete. I turned down the opportunity to bid his project, during this phone call, for that reason.
Service Provider ResponseIt is never our intention to not respond to a request for an estimate. We understand that without those requests, we would never have the opportunity to be awarded a project. Although we cannot answer the question as to what happened to your specific request, it may have just been one that 'fell through the crack' so to speak, please know that we are taking steps to prevent this from happening in the future. We appreciate your feedback as we are now re-evaluating and if necessary, changing our estimating processes.
Service Provider ResponseIt was our pleasure to work with the members! I am always impressed when property owners have a 'check-list' of questions for me when I am estimating their project. I cannot stress it enough - how important it is for property owners to research the companies they are considering for a project. We are a small, family-owned business and really try to have good communication with our customers, answer their questions and allay any concerns/fears they may have. Working with other contractors, and doing so in a professional manner should be the rule, not the exception, in the service industry. We are homeowners ourselves and work with our customers the way we want to be treated when having a contractor in our own home.
Service Provider ResponseIn fairness to both the consumer and us, we do not provide quotes over the phone. We may discuss very general, ball-park numbers, but since there are many variables that can affect final price, formal bids are done on-site and on a per job basis.
At Carrizales Concrete Construction LLC we make sure that our work and our strength lies in working as a team to engage with our clients and deliver first class customer service and the highest standards of excellence. We do anything from patios, sidewalks, driveways, porches, finished floors and more. We do not do repair services at this time. If that means you need it removed and installed or a brand-new project, we are ready to work for you.
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Competitive Concrete & Retaining Walls Inc. is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and responsibility for all our jobs. We are a locally owned and operated business backed with over 10 years of experience. No Job too big or too small. Call today and let us put our experience to work for you!
Block work, tuckpointing, mud-jacking,
Moore's Concrete Construction Inc is currently rated 4.5 overall out of 5.
Moore's Concrete Construction Inc is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 8:30 AM - 12:00 PM
Moore's Concrete Construction Inc accepts the following forms of payment: Check, Visa, MasterCard
Yes, Moore's Concrete Construction Inc offers free project estimates.
No, Moore's Concrete Construction Inc does not offer eco-friendly accreditations.
No, Moore's Concrete Construction Inc does not offer a senior discount.
Yes, Moore's Concrete Construction Inc offers warranties.
Moore's Concrete Construction Inc offers the following services: Fully insured, bonded & employ ACI-certified finishers. All types of concrete flatwork for homes and businesses. Decorative concrete including colored, stamped, firepits, water features, tables and bars. Driveways, garages, patios, stoops/steps, walkways, parking lots. Tear out & replace and new construction.
Block work, tuckpointing, mud-jacking,